Longbridge Financial, LLC v. Mutual Of Omaha Mortgage, Inc.

District Court, S.D. California·Decided May 13, 2025·No. 3:24-cv-01730·Unknown

Opinion

Case No.: 24-cv-1730-DMS-VET LONGBRIDGE FINANCIAL, LLC, a

Delaware limited liability company, ORDER GRANTING IN PART AND Plaintiff, DENYING IN PART MOTION FOR v. PRELIMINARY INJUNCTION

MUTUAL OF OMAHA MORTGAGE, INC., a Delaware corporation; REVIEW COUNSEL LLC, a California limited liability company; ADVISORY INSTITUTE, LLC, a Delaware limited liability company; and DOES 1 through 100, inclusive, Defendants.

Pending before the Court is Plaintiff Longbridge Financial, LLC’s (“Longbridge”) Motion for Preliminary Injunction (Motion, ECF No. 16). Defendants Mutual of Omaha Mortgage, Inc. (“Mutual of Omaha”) and Review Counsel LLC (“Review Counsel”) filed a response in opposition (Mutual and Review Counsel Opp’n, ECF No. 29). Defendant Advisory Institute, LLC (“Advisory”) joined in Mutual of Omaha’s opposition and filed its own response in opposition. (Advisory Opp’n, ECF No. 33). Longbridge filed a reply. (Reply, ECF No. 36). The matter is suitable for resolution without oral argument pursuant to Civil Local Rule 7.1(d)(1). (ECF No. 38). For the following reasons, Longbridge’s motion for preliminary injunction is granted in part and denied in part. I. BACKGROUND The Court incorporates the background section in its Order denying Advisory’s motion to dismiss. (ECF No. 31). Since Longbridge filed its complaint, the record has developed and the relationship between the Defendants has become clearer. On October 18, 2024, Review Counsel filed its corporate disclosure statement, stating that “Review Counsel LLC is wholly owned by Mutual of Omaha Mortgage, Inc.” (ECF No. 5, at 1). Mutual of Omaha confirmed this relationship in its opposition brief, acknowledging that it acquired Review Counsel in 2021. (Lawrence Decl., ECF No. 29-2 ¶¶ 1–2). Advisory was founded in January 2024 by William Trask, a former General Counsel of Mutual of Omaha, and is wholly owned by him. (Trask Decl., ECF No. 33-2 ¶¶ 1–2). Mutual of Omaha is Advisory’s first and only advertising partner. (Id. ¶ 4). Review Counsel and Advisory’s websites are similar because Review Counsel provided to Advisory its “templated design footprint” when Mr. Trask initially created Advisory’s website. (Id. ¶¶ 2, 7). Review Counsel and Advisory recently made several changes to their websites to be consistent with these recent disclosures. Review Counsel’s disclosure banner at the top of its webpages, which previously stated that Review Counsel was “affiliated with” Mutual of Omaha, now states that it is “owned and operated by Mutual.” (Motion, at 12). On January 9, 2025, Advisory updated its “Disclaimers” page with a “[l]ist of [a]dvertising [p]artners” that “have paid to advertise with [Defendant Advisory]”; a list that includes only Mutual of Omaha. (Capata Decl., ECF No. 16-2, Ex. 20 at 97). Advisory also added a disclosure to its landing page and “changed some references on its site [previously] describing it as ‘independent,’ to ‘objective.’” (Motion, at 12). And both websites now omit any reference to Retirement Funding Solutions (“RFS”), which was previously listed as Defendants’ number two recommended reverse mortgage provider. (Id. at 11–12). Despite these changes, Longbridge argues that the Review Counsel and Advisory websites are still false and misleading to consumers in at least three ways: (1) both websites falsely represent Defendants as independent organizations using objective ratings despite their financial relationship with Mutual of Omaha; (2) when recommending reverse mortgage providers, both websites use “arbitrary and statistically unsound criteria” that artificially boost Mutual of Omaha’s score while deflating other providers’ scores; and (3) to drive consumers to their websites, both Review Counsel and Advisory use false and misleading Google ads and landing pages that promise consumers information about “Top 3” reverse mortgage providers while actually only promoting Mutual of Omaha. (Id. at 12–13). To cure these defects, Longbridge seeks removal of the following webpages currently on Defendants’ websites. First, Defendants’ landing pages and webpages highlighting Mutual of Omaha as Review Counsel and Advisory’s “Featured” or “Top” reverse mortgage companies should be removed because the disclosures linking Defendants to Mutual of Omaha are either not “clear and conspicuous” or, in Advisory’s case, “buried at the very bottom of a [different] long webpage that contains over 800 words of text.”1 (Motion, at 34–36). Second, Defendant’s webpages presenting reverse mortgage ratings and criteria should be removed because they are based on arbitrary, non-objective, and non-neutral metrics.2 (Id. at 21–26). Third, Review Counsel’s webpage listing its reviewed reverse mortgage companies and corresponding “Review Counsel Ratings” 1 See Featured Reverse Mortgage Companies for 2025, REV. COUNS., https://www.reviewcounsel.org/category/reverse-mortgages/; Top Reverse Mortgage Companies for 2025, ADVISORY INST., https://advisoryinstitute.org/reverse-mortgages/. These webpages are identical to Defendants’ landing pages, which are the webpages consumers are redirected to after clicking on links provided by a Google search. (Motion, at 15–16 n.8). 2 See Review Counsel Rating System, REV. COUNS., https://www.reviewcounsel.org/ratings/?category=reverse-mortgage; Ratings, ADVISORY INST., should be removed because the ratings rely on the problematic metrics referenced above. Fourth, Review Counsel’s individual review webpages of Mutual of Omaha and Longbridge suffer from the same infirmities and should be removed because they also rely on those problematic metrics.4 Further, the Longbridge review webpage was false and deceptive because it was falsely listed as not being licensed in Hawaii and its four-star consumer review is based entirely on a single consumer review.5 Longbridge also argues Defendants should be precluded from republishing any of the content removed from their websites since January 1, 2025, and “refrain from publishing any further false, misleading, and deceptive advertisements, comparisons, reviews, and other content relating to reverse mortgage product” on their websites during the pendency of this action. (Id. at 2–3, 13). Finally, after the present motion was filed, Review Counsel made further revisions. For example, as of January 17, 2025, Review Counsel no longer uses the phrase “Top 3 Reverse Mortgages” in its sponsored Google ads and instead uses the phrases “2025’s Best Reverse Mortgages” and “Top U.S. Reverse Mortgage Companies Reviewed & Ranked.” (Lawrence Decl. ¶ 12). It also removed the false statement that Longbridge was not licensed in Hawaii. (Id. ¶ 65). Injunctive relief is “an extraordinary remedy that may only be awarded upon a clear showing that the plaintiff is entitled to such relief.” Winter v. Nat’l Res. Def. Council, Inc., 555 U.S. 7, 22 (2008). “A party seeking a preliminary injunction must meet one of two variants of the same standard.” All. for the Wild Rockies v. Pena, 865 F.3d 1211, 1217 (9th Cir. 2017). Under the Winter standard, a party is entitled to a preliminary injunction if it

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Longbridge Financial, LLC v. Mutual Of Omaha Mortgage, Inc., (S.D. Cal. 2025).

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