In the Missouri Court of Appeals Eastern District DIVISION FOUR
LISA HOEFT, ) No. ED108292 ) Respondent, ) Labor and Industrial Relations Commission ) 2054335 vs. ) ) TRUE MANUFACTURING COMPANY, ) INC., ) ) Appellant, ) ) and ) ) DIVISION OF EMPLOYMENT ) Filed: June 23, 2020 SECURITY, ) ) Respondent. )
James M. Dowd, P.J., Gary M. Gaertner, Jr., J., and Robin Ransom, J.
Introduction
This unemployment compensation case centers on whether Lisa Hoeft’s tardiness to work
on June 24, 2019 was her second “absence” as that term is employed in § 288.030’s definition of
“misconduct” which disqualifies a terminated employee from unemployment compensation
benefits if they have two unapproved absences after receiving a written reprimand from the
employer. Because the legislature in § 288.030.1(23)(c) specifically distinguished absences from
tardiness, we affirm the decision of the Labor and Industrial Relations Commission that Hoeft’s tardiness did not constitute an absence and that Hoeft therefore did not engage in benefits-
disqualifying misconduct.
Background
Lisa Hoeft was a factory worker for over three years for True Manufacturing Company
(Employer) at its Bowling Green, Missouri facility when, on June 24, 2019, she was terminated
after arriving to work one hour late. Between August 2018 and April 2019, Hoeft missed six-
and-a-half days of work, absences that her Employer considered to be unapproved. On April 22,
2019, Employer gave Hoeft a written reprimand addressing those absences. On June 6, 2019,
Hoeft was absent from work which Employer also deemed to be unapproved. Then on June 24,
2019, after Hoeft notified Employer in advance that she was going to be late to work due to
transportation issues and then arrived one hour late, Employer treated this tardiness as Hoeft’s
second unapproved absence after receiving the April 22, 2019 reprimand and fired her for
misconduct.
After a deputy of the Division of Employment Security made an initial administrative
determination that Hoeft was disqualified from receiving benefits based on a finding that she was
discharged on June 24, 2019 for misconduct connected with work, Hoeft appealed to the
Division’s Appeals Tribunal which reversed the deputy’s decision and found that Hoeft did not
engage in misconduct. Employer appealed that decision to the Commission which adopted the
decision of the Appeals Tribunal and affirmed.
The Commission focused on the portion of the definition of “misconduct” found at §
288.030.1(23)(c): “A violation of an employer’s no-call, no-show policy; chronic absenteeism or
tardiness in violation of a known policy of the employer; or two or more unapproved absences
following a written reprimand or warning relating to an unapproved absence unless such
2 absences are protected by law; . . . .” While the Commission found that Employer had a policy
on attendance that was known to Hoeft, it held that Hoeft’s “six absences did not make her an
irregular or unreliable employee. She did not violate the policy due to tardiness or leaving early
because she did not have irregular or unreliable attendance on those grounds in that she was
tardy once during that period and left early once during that period.”
The Commission cited the Webster’s New World College Dictionary’s definition of
“chronic” in support of its finding that “[s]ix absences in ten months do not meet the foregoing
definition of “chronic” because they were not constant and habitual.” Id. at 262 (4th ed. 2012)
(Chronic: [L]asting a long time or recurring often, continuing indefinitely; perpetual; constant;
by habit, custom, etc.,; habitual; inveterate.).
Standard of Review
We will affirm the decision of the Labor and Industrial Relations Commission in an
unemployment compensation matter unless the Commission acted without or in excess of its
powers, the decision was procured by fraud, the decision is not supported by the facts, or the
decision is not supported by sufficient competent evidence in the record. Section 288.210; Ayers
v. Sylvia Thompson Residence Ctr., 211 S.W.3d 195, 197-98 (Mo. App. W.D. 2007).
Unless there is fraud, the Commission’s findings of fact are conclusive if supported by
substantial and competent evidence. Id. at 198. Whether the findings are supported by
competent and substantial evidence is judged by examining the evidence in the context of the
whole record. Hampton v. Big Boy Steel Erection, 121 S.W.3d 220, 223 (Mo. banc 2003). If the
Commission has reached one of two possible conclusions as to a finding of fact, the reviewing
court will not reach a contrary conclusion even if the court could reasonably do so. Scrivener’s
Oil Co., Inc. v. Crider, 304 S.W.3d 261, 267 (Mo. App. S.D. 2010); § 288.210. The reviewing
3 court defers to the Commission’s determination regarding witness credibility and weight of the
evidence. Peoples v. ESI Mail Pharmacy Services, Inc., 213 S.W.3d 710, 711 (Mo. App. E.D.
2007).
Whether an employee’s conduct constitutes misconduct connected with work is a
question of law which we review de novo. Finner v. Americold Logistics, LLC, 298 S.W.3d 580,
584 (Mo. App. S.D. 2009). When reviewing questions of law, we are not bound by the
Commission’s conclusions of law or its application of the law to the facts. Difatta Wheaton v.
Dolphin Cap. Corp., 271 S.W.3d 594, 595 (Mo. banc 2008). “In general, a claimant bears the
burden of demonstrating that he or she is entitled to unemployment benefits; however, when the
employer claims that the applicant was discharged for misconduct, the burden shifts to the
employer to prove the claim of misconduct connected with work.” Stahl v. Hank’s Cheesecakes,
LLC, 489 S.W.3d 338, 342 (Mo. App. E.D. 2016) (quoting White v. Division of Emp. Security,
431 S.W.3d 583, 586 (Mo. App. W.D. 2014)).
Discussion
Our discussion is framed by two statutory sections. Section 288.030.1(23)(c) defines
misconduct:
(23) "Misconduct", only as the term is used in this chapter, conduct or failure to act in
a manner that is connected with work, regardless of whether such conduct or
failure to act occurs at the workplace or during work hours, which shall include:
...
(c) A violation of an employer's no-call, no-show policy; chronic absenteeism or
tardiness in violation of a known policy of the employer; or two or more
4 unapproved absences following a written reprimand or warning relating to an
unapproved absence unless such absences are protected by law; . . . .
And § 288.050.2 provides that a claimant “discharged for misconduct connected with the
claimant’s work” is disqualified from receiving unemployment benefits.
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In the Missouri Court of Appeals Eastern District DIVISION FOUR
LISA HOEFT, ) No. ED108292 ) Respondent, ) Labor and Industrial Relations Commission ) 2054335 vs. ) ) TRUE MANUFACTURING COMPANY, ) INC., ) ) Appellant, ) ) and ) ) DIVISION OF EMPLOYMENT ) Filed: June 23, 2020 SECURITY, ) ) Respondent. )
James M. Dowd, P.J., Gary M. Gaertner, Jr., J., and Robin Ransom, J.
Introduction
This unemployment compensation case centers on whether Lisa Hoeft’s tardiness to work
on June 24, 2019 was her second “absence” as that term is employed in § 288.030’s definition of
“misconduct” which disqualifies a terminated employee from unemployment compensation
benefits if they have two unapproved absences after receiving a written reprimand from the
employer. Because the legislature in § 288.030.1(23)(c) specifically distinguished absences from
tardiness, we affirm the decision of the Labor and Industrial Relations Commission that Hoeft’s tardiness did not constitute an absence and that Hoeft therefore did not engage in benefits-
disqualifying misconduct.
Background
Lisa Hoeft was a factory worker for over three years for True Manufacturing Company
(Employer) at its Bowling Green, Missouri facility when, on June 24, 2019, she was terminated
after arriving to work one hour late. Between August 2018 and April 2019, Hoeft missed six-
and-a-half days of work, absences that her Employer considered to be unapproved. On April 22,
2019, Employer gave Hoeft a written reprimand addressing those absences. On June 6, 2019,
Hoeft was absent from work which Employer also deemed to be unapproved. Then on June 24,
2019, after Hoeft notified Employer in advance that she was going to be late to work due to
transportation issues and then arrived one hour late, Employer treated this tardiness as Hoeft’s
second unapproved absence after receiving the April 22, 2019 reprimand and fired her for
misconduct.
After a deputy of the Division of Employment Security made an initial administrative
determination that Hoeft was disqualified from receiving benefits based on a finding that she was
discharged on June 24, 2019 for misconduct connected with work, Hoeft appealed to the
Division’s Appeals Tribunal which reversed the deputy’s decision and found that Hoeft did not
engage in misconduct. Employer appealed that decision to the Commission which adopted the
decision of the Appeals Tribunal and affirmed.
The Commission focused on the portion of the definition of “misconduct” found at §
288.030.1(23)(c): “A violation of an employer’s no-call, no-show policy; chronic absenteeism or
tardiness in violation of a known policy of the employer; or two or more unapproved absences
following a written reprimand or warning relating to an unapproved absence unless such
2 absences are protected by law; . . . .” While the Commission found that Employer had a policy
on attendance that was known to Hoeft, it held that Hoeft’s “six absences did not make her an
irregular or unreliable employee. She did not violate the policy due to tardiness or leaving early
because she did not have irregular or unreliable attendance on those grounds in that she was
tardy once during that period and left early once during that period.”
The Commission cited the Webster’s New World College Dictionary’s definition of
“chronic” in support of its finding that “[s]ix absences in ten months do not meet the foregoing
definition of “chronic” because they were not constant and habitual.” Id. at 262 (4th ed. 2012)
(Chronic: [L]asting a long time or recurring often, continuing indefinitely; perpetual; constant;
by habit, custom, etc.,; habitual; inveterate.).
Standard of Review
We will affirm the decision of the Labor and Industrial Relations Commission in an
unemployment compensation matter unless the Commission acted without or in excess of its
powers, the decision was procured by fraud, the decision is not supported by the facts, or the
decision is not supported by sufficient competent evidence in the record. Section 288.210; Ayers
v. Sylvia Thompson Residence Ctr., 211 S.W.3d 195, 197-98 (Mo. App. W.D. 2007).
Unless there is fraud, the Commission’s findings of fact are conclusive if supported by
substantial and competent evidence. Id. at 198. Whether the findings are supported by
competent and substantial evidence is judged by examining the evidence in the context of the
whole record. Hampton v. Big Boy Steel Erection, 121 S.W.3d 220, 223 (Mo. banc 2003). If the
Commission has reached one of two possible conclusions as to a finding of fact, the reviewing
court will not reach a contrary conclusion even if the court could reasonably do so. Scrivener’s
Oil Co., Inc. v. Crider, 304 S.W.3d 261, 267 (Mo. App. S.D. 2010); § 288.210. The reviewing
3 court defers to the Commission’s determination regarding witness credibility and weight of the
evidence. Peoples v. ESI Mail Pharmacy Services, Inc., 213 S.W.3d 710, 711 (Mo. App. E.D.
2007).
Whether an employee’s conduct constitutes misconduct connected with work is a
question of law which we review de novo. Finner v. Americold Logistics, LLC, 298 S.W.3d 580,
584 (Mo. App. S.D. 2009). When reviewing questions of law, we are not bound by the
Commission’s conclusions of law or its application of the law to the facts. Difatta Wheaton v.
Dolphin Cap. Corp., 271 S.W.3d 594, 595 (Mo. banc 2008). “In general, a claimant bears the
burden of demonstrating that he or she is entitled to unemployment benefits; however, when the
employer claims that the applicant was discharged for misconduct, the burden shifts to the
employer to prove the claim of misconduct connected with work.” Stahl v. Hank’s Cheesecakes,
LLC, 489 S.W.3d 338, 342 (Mo. App. E.D. 2016) (quoting White v. Division of Emp. Security,
431 S.W.3d 583, 586 (Mo. App. W.D. 2014)).
Discussion
Our discussion is framed by two statutory sections. Section 288.030.1(23)(c) defines
misconduct:
(23) "Misconduct", only as the term is used in this chapter, conduct or failure to act in
a manner that is connected with work, regardless of whether such conduct or
failure to act occurs at the workplace or during work hours, which shall include:
...
(c) A violation of an employer's no-call, no-show policy; chronic absenteeism or
tardiness in violation of a known policy of the employer; or two or more
4 unapproved absences following a written reprimand or warning relating to an
unapproved absence unless such absences are protected by law; . . . .
And § 288.050.2 provides that a claimant “discharged for misconduct connected with the
claimant’s work” is disqualified from receiving unemployment benefits.
Employer’s appeal is founded on its claim that Hoeft’s tardiness on June 24th constituted
her second unapproved absence after she had received a written reprimand on April 22nd and thus
satisfies the definition of “misconduct” under § 288.030.1(23)(c) rendering Hoeft unqualified for
unemployment benefits. In effect, Employer claims that being late or tardy to work is the same
thing as being absent from work. But like the Commission, we reject Employer’s expansive
interpretation of § 288.030.1(23)(c).
In interpreting a statute, our primary goal is to ascertain the intent of the legislature by
considering the plain and ordinary meaning of the terms used. Miles v. Lear Corp., 259 S.W.3d
64 (Mo. App. E.D. 2008). Where a statute's plain meaning is clear, courts must resist the urge to
divine a legislative intent that confers some other meaning. Id. “If the statutory terms are plain
and clear to one of ordinary intelligence, they are not ambiguous and there is no need to resort to
rules of statutory construction.” Bartareau v. Executive Bus. Products, Inc., 846 S.W.2d 248,
249 (Mo. App. E.D. 1993). “Absent a statutory definition, words used in statutes are given their
plain and ordinary meaning with help, as needed, from the dictionary.” Greer v. SYSCO Food
Services, 475 S.W.3d 655, 666 (Mo. banc 2015) (quoting Am. Healthcare Mgmt., Inc. v. Director
of Revenue, 984 S.W.2d 496, 498 (Mo. banc 1999) and Hyde Park Housing Partnership v.
Director of Revenue, 850 S.W.2d 82, 84 (Mo. banc 1993)). And finally, where the words are
clear and unambiguous, rummaging among the statutory canons of construction to devise a
5 different meaning is impermissible. State ex rel. Mo. Pac. Railroad Co. v. Koehr, 853 S.W.2d
925, 926 (Mo. banc 1993).
While Employer has cited a number of dictionary definitions in its quest to equate
tardiness with absence, we see no need to resort to such assistance or, as the Missouri Supreme
Court cautioned in State ex rel. Mo. Pac., no reason to go “rummaging among the statutory
canons of construction,” especially when the legislature, in the very same provision before us,
demonstrated its clear intent that an absence is different than a tardy. Id. In this regard, we
adhere to the Supreme Court’s guidance from Hyde Park that we should look to dictionaries only
“as needed.” 850 S.W.2d at 84.
Here, in § 288.030.1(23)(c), the legislature not only juxtaposed the terms “absenteeism”
and “tardiness,” but disjoined them with the disjunctive “or.” That two-letter word’s “ordinary
use is almost always disjunctive, that is, the words it connects are to be given separate
meanings.” Loughrin v. United States, 573 U.S. 351, 357 (2014) (quoting United States v.
Woods, 571 U.S. 31, 45 (2013)).
We conclude therefore that Hoeft’s tardy arrival to work on June 24, 2019 was not an
absence and therefore did not constitute the second of two absences after the April 22nd written
reprimand that would satisfy the second prong of § 288.030.1(23)(c)’s definition of
“misconduct” and disqualify her from benefits. We also conclude that the Commission was
correct with respect to the first prong of § 288.030.1(23)(c) that Hoeft was not guilty of chronic
absenteeism based on its conclusion that six absences over ten months did not make her an
“irregular or unreliable employee” or constitute chronic absenteeism.
6 Employer’s attempt here to expand the scope of benefits-disqualifying misconduct which
was already expanded significantly by the legislature in 2014, is not only erroneous but it flies in
the face of the legislature’s strong public policy declaration set forth in § 288.020:
1. . . . Economic insecurity due to unemployment is a serious menace to health, morals,
and welfare of the people of this state resulting in a public calamity. The legislature,
therefore, declares that in its considered judgment the public good and the general
welfare of the citizens of this state require the enactment of this measure, under the police
powers of the state, for compulsory setting aside of unemployment reserves to be used for
the benefit of persons unemployed through no fault of their own.
2. This law shall be liberally construed to accomplish its purpose to promote
employment security both by increasing opportunities for jobs through the maintenance
of a system of public employment offices and by providing for the payment of
compensation to individuals in respect to their unemployment.
Conclusion
Accordingly, we affirm the decision of the Labor and Industrial Relations Commission.
James M. Dowd, Presiding Judge
Gary M. Gaertner, Jr., J., and Robin Ransom, J. concur.