Lindsey Hayes v. Usaa Casualty Insurance Company

Court of Appeals of Washington·Decided February 17, 2015·No. 70735-3·Unpublished

Opinion

IN THE COURT OF APPEALS OF THE STATE OF WASHINGTON

LINDSAY HAYES and MATT ROSSTON, husband and wife; JAMES DIVISION ONE W. BEASLEY II; and all others similarly situated, No. 70735-3-

Appellants,

v.

USAA CASUALTY INSURANCE UNPUBLISHED OPINION COMPANY, a foreign insurance company doing business in the State of Washington; UNITED SERVICES AUTOMOBILE ASSOCIATION, a foreign intrainsurance exchange doing business in the State of Washington; USAA GENERAL INDEMNITY COMPANY, a foreign insurance company doing business in the State of Washington; GARRISON PROPERTY AND CASUALTY V? INSURANCE COMPANY, a foreign CO Ci

insurance company doing business in the State of Washington; JOHN DOES l-XX,

Respondents. FILED: February 17, 2015

Dwyer, J. — The appellants in this insurance coverage dispute filed suit in King County Superior Court on their own behalf and on behalf of all persons

similarly situated within the State of Washington. After the respondents removed the case to federal court, the appellants, by representing to the federal court that

the scope of their claims were narrower than as characterized by the respondents, secured a remand to King County Superior Court. Yet, when the

appellants returned to state court, it became clear that they had whittled their claims down to a point where the alleged misbehavior of the respondents no longer fell within the ambit of their claims, as reformulated. Recognizing their predicament, the appellants attempted to retreat from their federal court position; however, the trial court invoked the doctrine of judicial estoppel and rebuffed their attempt. We conclude, as did the trial court, that the appellants were not entitled to vary their claims according to the exigencies of the moment. Therefore, we affirm.

I

On May 16, 2012, Lindsay Hayes, Matt Rosston, and James Beasley II (collectively Insureds) filed suit in King County Superior Court on behalf of themselves and on behalf of all persons similarly situated within the State of Washington. Named as defendants were United Services Automobile Association, USAA Casualty Insurance Company, USAA General Indemnity Company, and Garrison Property and Casualty Insurance (collectively Companies).

The Insureds alleged that the Companies had improperly denied their claims for reimbursement of medical expenses submitted under their first-party medical benefits coverage. Among the methods of denying insurance claims challenged by the Insureds were those involving "computer-generated reductions" and "human-generated reductions."

With regard to computer-generated reductions, the Insureds challenged the Companies' medical bill audit system, which was facilitated, in part, by a third-party vendor called Auto Injury Solutions (AIS). The Insureds alleged that the Companies utilize "an undisclosed cost containment scheme which wrongfully deprives their insureds ... of insurance benefits for medical treatment." The Insureds alleged that after they suffered injuries, their "medical treatment was then wrongfully denied by USAA on the basis of fraudulent file reviews." These allegedly fraudulent file reviews, the Insureds averred, were a result of a computer program employed by AIS, which was responsible for "denial of medical payment benefits ... in situations] where a deviation exists in the insured's medical records from what USAA or its agents, or the computer system employed by USAA or its agents, interprets as 'appropriate' medical and/or billing documentation."

As to human-generated reductions, the Insureds challenged the alleged practice of using "sham" peer reviews of medical records, which were purportedly conducted by healthcare professionals retained by AIS, in order to determine whether the treatment received was medically necessary.

The Insureds pleaded the following six "causes of action:" (1) unjust enrichment, (2) breach of contract, (3) breach of covenant of good faith and fair dealing, (4) injunctive and declaratory relief, (5) violation of the Washington Consumer Protection Act (CPA),1 and (6) violation of the Insurance Fair Conduct Act (IFCA).2 The Insureds claimed that they had suffered "damages in the form of

1 Chapter 19.86 RCW.

2 Chapter 48.30 RCW.

economic loss for underpayment of PIP[3] and/or medpay claims, out of pocket expenses, loss of benefit of the insurance policies purchased from USAA and the full benefit of the premiums paid." Yet, they expressly capped the amount of damages to which they believed they were entitled, stating, "the total amount in controversy in this action is believed to be less than $5 million."

On June 19, 2012, the Companies removed the case to federal court.

United States District Court Judge James Robart was assigned the case. The basis for removal was the Class Action Fairness Act of 2005 (CAFA),4 which requires, in pertinent part, an amount in controversy that exceeds $5 million. 28 U.S.C. § 1332(d)(2).

In removing the case to federal court, the Companies contended that the Insureds' claims involved the following two practices:

In their Complaint, Plaintiffs allege two disputed practices. The first is that USAA fails to pay PIP claims based on a lack of adequate documentation. . . .

The second disputed practice in the Complaint is that USAA uses a medical review by a third-party health care provider or professional to deny payment of reasonable and necessary medical expenses based on the treatment either not being related to the covered accident and/or the treatment not being necessary.

Fed. Doc. 45 at 7.

On September 13, the Insureds moved to remand the case back to King County Superior Court. They argued that the Companies had failed to meet their burden of proving that CAFA's amount in controversy requirement was satisfied.

3 PIP is an acronym of "personal injury protection."

4 Pub. L. No. 109-2, 119 Stat. 4 (2005).

Fed. Doc. 41 at 2. The Insureds averred that the Companies, in calculating the alleged amount in controversy, had mischaracterized their claims. According to the Insureds, although they "allege[d] two types of unfair practices, both are defined by the fact that they only exist because a computer generated a reduction for 'inadequate documentation' without human involvement."

With regard to the issue of "inadequate documentation," counsel for the Insureds informed Judge Robart that, in considering their motion to remand, he "should look at 'DOC'" Reason Codes,5 but "should not look," for instance, at "NR" Reason Codes "because ... the complaint doesn't speak to nurse reviews." Counsel for the Insureds added, "The only category of the ones that he actually mentioned might be physician review, which is PR. But even there it's overinclusive. It's total reductions when there's been any type of physician review. That's not our complaint. We're not complaining about any type of physician review." (Emphasis added.) In effect, the Insureds represented to Judge Robart that their claims were based on denials of coverage that corresponded to "DOC Reason Codes." The significance of this representation, which is explained in more detail below, is that DOC Reason Codes correspond to denials in which documentation is missing—as opposed to being present but inadequate to substantiate the necessity of treatment.

The Insureds also maintained that the amount in controversy had been overstated. They argued that the amount in controversy estimated by the

5 "Reason Codes" are certain combinations of letters and numbers that correspond to particularjustifications for denying reimbursement of healthcare charges; for instance, missing documentation.

Insureds was "not a reliable statement of the amount of class damages because it is not the amount in fact paid by the class members and overstates the potential debt owed by class members to providers because it includes reductions that were written off by providers." Fed. Doc. 41 at 2. The Insureds explained that providers may write off unreimbursed charges, and that the insurer

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