Lewis v. Southwestern Bell Telephone Company

CourtDistrict Court, W.D. Missouri
DecidedMarch 25, 2022
Docket6:20-cv-03373
StatusUnknown

This text of Lewis v. Southwestern Bell Telephone Company (Lewis v. Southwestern Bell Telephone Company) is published on Counsel Stack Legal Research, covering District Court, W.D. Missouri primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Lewis v. Southwestern Bell Telephone Company, (W.D. Mo. 2022).

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE WESTERN DISTRICT OF MISSOURI SOUTHERN DIVISION

JEFFREY LEWIS, ) ) Plaintiff, ) ) v. ) Case No. 20-cv-03373-SRB ) SOUTHWESTERN BELL TELEPHONE ) COMPANY, d/b/a AT&T, ) ) Defendant. )

ORDER Before the Court is Defendant Southwestern Bell Telephone Company’s (“SWB”) Motion for Summary Judgment. (Doc. #62.) For the reasons stated below, the motion is GRANTED. I. BACKGROUND Plaintiff Jeffrey Lewis (“Plaintiff”) brings this employment discrimination and retaliation action against his former employer, SWB. For the purpose of resolving the pending motion, and unless otherwise indicated, the following facts are uncontroverted or deemed uncontroverted. Additional facts relevant to the parties’ arguments are set forth in Section III.1 A. Plaintiff’s Health Condition Plaintiff, a Black male, was diagnosed with MRSA in 2016.2 (Doc. #63-5, p. 4.) MRSA is an episodic and stress-driven condition that causes large lesions to form on his body.

1 The Court has reviewed all briefs and exhibits. Only those facts necessary to resolve the pending motion are discussed below and are simplified to the extent possible.

2 Methicillin-resistant Staphylococcus aureus, more commonly known as “MRSA,” is an antibiotic-resistant bacterial strain that can cause severe infections in humans. See generally CTRS. FOR DISEASE CONTROL & PREV., General Information: Methicillin-resistant Staphyloccoccus aureus, https://www.cdc.gov/mrsa/community/index.html (last visited Jan. 19, 2021). (Doc. #63-5, p. 4.) MRSA episodes last from three to ten days. (Doc. #63-5, p. 5.) Plaintiff’s MRSA episodes are painful, “like a lot of pressure . . . in that spot, and it gets very warm.” (Doc. #63-5, p. 4.) Plaintiff primarily experiences MRSA episodes on his nose and describes them as “real bad pimple[s] that won’t pop almost.” (Doc. #63-5, p. 31.) To treat MRSA, Plaintiff uses oral and topical antibiotics. (Doc. #63-5, pp. 4-5.) The oral antibiotics cause

Plaintiff to experience nausea, headaches, and hot flashes. (Doc. #63-5, p. 5.) Plaintiff is not sure how many times he experiences episodes per year. (Doc. #63-5, p. 5.) From April to September of 2019, Plaintiff experienced MRSA episodes “[p]robably once a month at least.” (Doc. #63-5, p. 42.) From June 2020 to June 2021, Plaintiff experienced two MRSA episodes. (Doc. #63-5, p. 4.) B. Plaintiff’s Employment with SWB On October 15, 2018, SWB hired Plaintiff to work in one of SWB’s call centers. “[R]ight at the beginning” of his employment, Plaintiff informed SWB that he suffered from MRSA. (Doc. #63-5, p. 15.) Plaintiff took part in a twelve-week training program for new

employees. Plaintiff “had serious attendance issues to start the process.” (Doc. #75-22, p. 14.) Despite attendance concerns, Plaintiff performed well in the training program and was one of the “top choice[s]” for the supervisors’ teams. (Doc. #75-22, p. 14.) As an employee at a SWB call center, Plaintiff had two scheduled 15-minute breaks and one lunch break. (Doc. #63-4, p. 13.) Plaintiff could also take a “reasonable” amount of health breaks, which he used when he experienced MRSA symptoms. (Doc. #63-4, p. 14; Doc. #63-5, p. 47.) Plaintiff was never denied a break and did not ask for further accommodation. However, Plaintiff was told to make his health breaks as short as possible and felt that if he took too long of breaks his supervisors would “come look[ing]” for him. (Doc. #63-5, pp. 47, 50.) Taking these breaks affected Plaintiff’s job performance as “the more you’re off the phone, then subsequently that’s going to lead to less calls, less ability to get calls.” (Doc. #63, p. 50.) C. Allegations of Sexual Assault During the twelve-week training program, a female teammate accused Plaintiff of sexual harassment. Plaintiff was not disciplined because SWB investigation produced “no facts or

anything proving that what was alleged was true or factual.” (Doc. #63-5, p. 14.) Plaintiff had no further issues with the teammate following this incident and they worked together until Plaintiff’s employment ended. (Doc. #63-5, p. 14.) D. Disclosure of Plaintiff’s Medical Information SWB maintains a policy prohibiting racial and disability-based discrimination. (Doc. #63-3, p. 2.) SWB has a hotline that employees can use to report suspected violations of this policy. On April 22, 2019, Union President Ron Burns (“Mr. Burns”) reported an incident he learned about from SWB employee Ashley Huffman (“Ms. Huffman”) to SWB’s hotline. Ms. Huffman had an uncomfortable encounter with sales coach Raquel Durham (“Ms. Durham”) in

which Ms. Durham asked Ms. Huffman if she was engaged in a sexual relationship with Plaintiff. (Doc. #75-27, p. 20.) Ms. Huffman told Plaintiff about the encounter, who also felt uncomfortable. (Doc. #75-27, p. 20.) On April 26, 2019, Ms. Huffman informed Plaintiff that Ms. Durham shared Plaintiff’s MRSA diagnosis with her without Plaintiff’s consent. (Doc. #63-5, p. 30.) Plaintiff raised concerns regarding Ms. Durham’s disclosure with his supervisor, Elizabeth Braught (“Ms. Braught”), stating he was worried about retaliation from management. (Doc. #63-5, pp. 30-31.) Plaintiff reported the disclosure of his MRSA diagnosis on the company’s hotline on June 24, 2019, because of increasingly uncomfortable interactions with his co-workers. (Doc. #63-5, p. 32.) Plaintiff states that “it’s almost like [he] was put off as a plague.” (Doc. #63-5, p. 48.) During SWB’s investigation into the issue, SWB employee Christi Spoon (“Ms. Spoon”) stated that Ms. Durham told Ms. Huffman that Plaintiff had MRSA and that Ms. Huffman should “get tested.” (Doc. #75-27, p. 30.) Additionally, Ms. Spoon stated that Ms. Durham had

disclosed Plaintiff’s medical condition to Ms. Spoon on a separate occasion. (Doc. #75-27, p. 30.) SWB felt that these discoveries were not “conclusive enough to substantiate the allegation.” (Doc. #75-27, p. 32.) SWB told Plaintiff it could not disclose the result of the investigation, but that Plaintiff would still be working with Ms. Durham. (Doc. #63-5, p. 33.) In late August 2019, Plaintiff filed a grievance with his union representative. (Doc. #63-1, p. 45.) Plaintiff did not hear back from the union representative and Plaintiff did not follow up. (Doc. #63-5, p. 45.) E. Plaintiff’s Work Performance and Resignation Plaintiff’s job performance was measured on a scorecard system. SWB measures

performance in four categories: broadband, video, wireless, and “VOC[.]” (Doc. #63-4, p. 3.) SWB sets a target number for each category, and performance in each category is capped at 120%. An employee meets expectations, known as passing a scorecard, if they “get 100 percent or higher[.]” (Doc. #63-4, p. 5.) Plaintiff received a scorecard total of 88.64% for January 2019 and 97.57% for February 2019. (Doc. #63-9, pp. 1-2.) Ms. Braught placed Plaintiff on a performance improvement plan due to Plaintiff’s failure to pass his January and February 2019 scorecards. (Doc. #63-1, p. 6.) SWB assigned Plaintiff a mentor, but Plaintiff testified “we didn’t end up doing a whole lot with it.” (Doc. #63-5, p. 18.) Plaintiff received a scorecard total of 87.28% for March 2019 and 86.84% for April 2019. (Doc. #63-4, pp. 3-4.) Plaintiff alleges that Ms. Braught ended his mentorship program in April 2019 because he did not meet his performance milestones. (Doc. #63-5, p. 35.) On May 14, 2019, Ms. Braught placed Plaintiff “on a Performance Notice–the first step of corrective action[.]” (Doc. #63-1, p. 6.) The same day, Ms. Braught “held a disciplinary

meeting with [Plaintiff] and a union representative” and “told [Plaintiff] that he needed to improve his performance and hit at least 100% on a scorecard, and that failure to do so could lead to further discipline.” (Doc. #63-1, pp. 5-7.) Plaintiff received a scorecard total of 79.32% for May 2019 and 95.01% for June 2019. (Doc. #63-4, p.

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