Leventhal v. Streamlabs LLC

District Court, N.D. California·Decided December 23, 2022·No. 3:22-cv-01330·Unknown

Opinion

San Francisco Division ZARA LEVENTHAL, individually and on Case No. 22-cv-01330-LB behalf of all others similarly situated, ORDER DENYING MOTION TO Plaintiff, DISMISS v. Re: ECF No. 32 STREAMLABS LLC, Defendant. The plaintiff, on behalf of a nationwide class, contends that Streamlabs LLC deceives consumers into signing up for a subscription product that carries an automatic monthly fee of $5.99. Streamlabs has software that allows content creators to (1) stream their videos on platforms (such as YouTube) and (2) collect donations from viewers through third-party payment processors (such as PayPal). The subscription product is Streamlabs Pro, which allows donors to add GIFs or other effects (such as hearts, stars, or confetti) to the messages that accompany the viewers’ donations. The plaintiff in this case added a GIF to a donation and contends that Streamlabs’ subsequent disclosure to her — that adding a GIF or effect required joining Streamlabs Pro for $5.99 per month — was deceptive because it suggested that it was a one-time fee and did not disclose that the $5.99 monthly fee would renew automatically, in violation of California’s Streamlabs moved to dismiss the complaint under Federal Rule of Civil Procedure 12(b)(6), generally on the ground that the plaintiff did not plausibly allege claims. The plaintiff alleges facts that violate two requirements of California’s Automatic Renewal Law (ARL): conspicuous disclosure of subscription terms and a consumer’s affirmative consent to automatic renewal. She parrots the ARL’s language but does not cite it, possibly because the ARL protects only California consumers and she resides in New York. Streamlabs contends that she thus cannot rely on the ARL, the CLRA’s reasonable-consumer test otherwise does not require the ARL’s conspicuous disclosure and consumer consent, and, alternatively, the plaintiff must provide a more definite statement that cites the ARL explicitly so that Streamlabs can assert its ARL defenses. It also contends that the plaintiff did not plead fraud with the particularity required by Rule 9(b), unfair conduct in violation of the UCL, or an entitlement to equitable relief under the UCL. The court denies the motion. The plaintiff’s fact allegations, if true, plausibly plead that Streamlabs deceived consumers with its disclosures about the $5.99 fee. The complaint’s reliance on ARL requirements does not bar the claims. Streamlabs is a California-based company that allows content creators (known as “streamers”) to post live videos on platforms such as YouTube and — if they create a donation page — collect donations from viewers through payment processors such as PayPal.1 When viewers donate, they can add a GIF or other effects to the message through a subscription product called Streamlabs Pro that costs $5.99 per month and is renewed automatically every month.2 In August 2020, the plaintiff made a $5 donation to a streamer, added a GIF, was taken to a confirmation page, and subscribed there to Streamlabs Pro. Streamlabs then charged her $5.99 per month, which she did not realize until May 2021.3 She challenges the sufficiency of Streamlabs’

1 Am. Compl. – ECF No. 31 at 3 (¶ 9), 4 (¶¶ 14–15). Citations refer to material in the Electronic Case File (ECF); pinpoint citations are to the ECF-generated page numbers at the top of documents. 2 Id. at 5–8 (¶¶ 17–18, 20–30). ] disclosures: she contends that the disclosures suggest a one-time fee of $5.99, when in fact, the 2 monthly fee is an automatically recurring fee. To illustrate the donation process, the complaint 3 shows the webpages that viewers encounter when donating. 4 At the time of her donation, the streamers’ donation page looked like this:4 5 Su a oy a □□

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O 18 19 20 Among other features, the page has a place to specify a donation amount, a place to send a 21 message to the streamer, the message “Donate at least 1USD to use a GIF,” thumbnail pictures of 22 GIFs and effects (with the word “Pro” next to them), and a green “donate” button to submit the 23 donation. It says nothing about subscription fees. 24 The complaint has a donation page “that matches what the [donation] page looked like when 25 [plaintiff] Leventhal donated.” It has the same content as the previous image:° 26 27 W470, at 6. 28 at 10-11 39).

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23 24 25 26 27 28 6 Td. at 5.

1 It has areas for the donation amount, a message to the streamer, and the “donate” button. 2 Instead of thumbnail pictures, it has a red box with “Extras Pro $5.99/mo” and slide buttons that 3 allow a viewer to add a GIF or effect. 4 For both versions of the donation page, when a viewer clicks “Donate,” a “Donation 5 Confirmation” page pops up:’ 6 La ee eerie 8 PRC ld 9 pices ui ts tg aie) Cha) 10 ee eee em □□ □□□ eRe ee eel wie TBC! 11 rik cam taicech okies teh ctcm Mier cd riien

13 □□□ tema Mees) ||

15 It shows the donation amount and, in a red box, shows a $5.99 charge for Streamlabs Pro. © 16 || Underneath the red box, there is a notice: “You will be charged $5.99 per month by joining

17 Streamlabs Pro, which allows you to add special effects and other features to your alerts. Click her«

18 for more information.” The $5.99 charge and the notice have a font that is smaller in size and lighte 19 incolor than the bolded font used for the donation amount.* Also, the page does not say that the 20 Streamlabs Pro subscription and the $5.99 monthly charge are renewed automatically each month 21 until the viewer cancels the subscription.’ If viewers click “Click here for more information,” a 22 Streamlabs Pro page (https://streamlabs.com/content-hub/post/streamlabs-pro) pops up. It “explain: 23 the benefits, monthly cost, [and] cancellation and refund policy of Streamlabs Pro subscription[s],” 24 25 26 □ □□□ at7. 27 8 Td. (§ 24) (citing https://streamlabs.com/content-hub/post/streamlabs-pro, which the plaintiff accessed on January 7, 2022). 28 ° Id. at 8 (4 26).

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Leventhal v. Streamlabs LLC, (N.D. Cal. 2022).

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