Laura R Hanson, et al. v. Arizona Financial Credit Union

CourtDistrict Court, D. Arizona
DecidedFebruary 3, 2026
Docket2:23-cv-01849
StatusUnknown

This text of Laura R Hanson, et al. v. Arizona Financial Credit Union (Laura R Hanson, et al. v. Arizona Financial Credit Union) is published on Counsel Stack Legal Research, covering District Court, D. Arizona primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Laura R Hanson, et al. v. Arizona Financial Credit Union, (D. Ariz. 2026).

Opinion

1 WO 2 3 4 5 6 IN THE UNITED STATES DISTRICT COURT 7 FOR THE DISTRICT OF ARIZONA 8 9 Laura R Hanson, et al., No. CV-23-01849-PHX-SMM 10 Plaintiffs, ORDER 11 v. 12 Arizona Financial Credit Union, 13 Defendant. 14 15 This matter is before the Court on Plaintiffs’ Motion for Reconsideration of the 16 Summary Judgment Order (Doc. 105), Motion to Modify Sanctions Order (Doc. 106), 17 and Motion for Treble Damages (Doc. 107). The Motions are fully briefed. (Docs. 105, 18 106, 107, 111, 115, 116, 117, 118, 119, 120). For the following reasons the Court denies 19 Plaintiffs’ Motion for Reconsideration of the Summary Judgment Order (Doc. 105), 20 grants Plaintiffs’ Motion to Modify Sanctions Order (Doc. 106), and denies Plaintiffs’ 21 Motion for Treble Damages (Doc. 107). 22 I. BACKGROUND 23 Plaintiffs Laura Hanson and Richard McNeill worked for Pinnacle Bank at the 24 time it was purchased by Defendant Arizona Financial Credit Union (“AFCU”) on 25 December 1, 2019. (Doc. 45 at 1; 5); (Doc. 91 at 1). When starting at Pinnacle Bank, 26 Plaintiffs signed a copy of the position description for roles as outside mortgage loan 27 originators, that described the role’s function as a role to “[o]riginate mortgage loans and 28 advise customers during the mortgage lending process through effective marketing and 1 relationship building practices in the community.” (Doc. 45 at 2; 3); (Doc. 91 at 2; 3). 2 The description went on to state that this was “a general outline of essential and common 3 functions” but that “[a]ll employees are expected to perform tasks as assigned by 4 management, which, at times, may go beyond those defined by this position description.” 5 (Doc. 45 at 4). 6 After AFCU’s purchase of Pinnacle Bank, Plaintiffs became employees of AFCU. 7 (Doc. 45 at 6); (Doc. 91 at 6). AFCU determined that the outside mortgage loan 8 originators should be classified as non-exempt employees, be paid hourly, and record 9 their time. (Doc. 45 at 7); (Doc. 91 at 7). As the former Pinnacle Bank mortgage loan 10 originators, such as Plaintiffs, were not used to recording their time in their previous role 11 at Pinnacle Bank, AFCU took steps to explain how to properly clock in and clock out and 12 emphasized the importance of recording all their hours. (Doc. 45 at 8). 13 For instance, on November 27, 2019, then Assistant Vice President of Employee 14 Services Jeanette Johnston sent out an email to all the Pinnacle employees who were 15 transitioning to AFCU employment, that stated in part: This is just a reminder that all non-exempt (hourly) team members are 16 required to be paid for all hours worked. If you are in a non-exempt 17 position, please ensure you clock in and out in Workforce Software for all time worked. If you miss a punch, or are unable to record your time, 18 please email your leader so they can add the time to your timesheet. 19 (Doc. 45 at 9). 20 On December 9, 2019, Senior Vice President of Residential Lending Greg Thorell 21 emailed the mortgage loan originators, stating in part: 22 As a reminder, please make sure you are recording the time for all hours worked. I know this is the first week for some of us and overall we did a 23 good job of keeping track of our hours worked. In some cases, we need 24 to do better. If you forget to clock in or out, please send me an email and I will add the punch for you. 25 (Doc. 45 at 10). 26 On December 13, 2019, Thorell reminded the mortgage loan originator team that 27 AFCU’s policy stated that overtime work had to be preapproved before it was performed. 28 (Doc. 45 at 11). Later that day, Johnston reminded Thorell that even if overtime was not 1 preapproved, AFCU would still pay for the time worked. (Doc. 45 at 12). On December 2 20, 2019, Plaintiff Hanson expressed concerns to Thorell about recording her hours and 3 seeking preapproval for overtime, to which Thorell responded by explaining to Plaintiff 4 Hanson that she should be able to tell whether she needs overtime based on how her week 5 progresses and offered to help if she needed additional assistance to conform to the 6 requirement. (Doc. 45 13-14). 7 In early 2020, Defendant AFCU’s employee services team continued to explain 8 the importance of recording all hours worked. (Doc. 45 at 15). Johnston had individual 9 conversations with mortgage loan originators, where it was revealed that that they were 10 not all accurately recording their hours. (Id.) Johnston stated she followed up with the 11 team members who shared they had inaccurate timekeeping practices, including Plaintiff 12 Hanson, to make sure that they were paid for all hours worked. (Doc. 45 at 16). Plaintiff 13 Hanson was paid overtime following these conversations. (Doc. 45 at 17). 14 While Plaintiffs agree that these emails were sent, they believe that the emails 15 discouraged Plaintiffs from reporting overtime and were contradictory in nature. (Doc. 91 16 at 16-19). 17 At a March 5, 2020, mortgage loan originator meeting, Johnston attended to 18 discuss recording hours and overtime practices, after which Plaintiff McNeill reached out 19 to Johnston to make corrections to his timecard. (Doc. 45 at 21). Plaintiffs state that 20 McNeill underreported his overtime in these corrections, to only report time that did not 21 require a preapproval. (Doc. 91 at 20). 22 Defendant AFCU’s compensation policy states that overtime work must be 23 approved before it is performed. (Doc. 45 at 29). Plaintiff Hanson did not report her 24 overtime due to a fear of being reprimanded, and Plaintiff McNeill did not report as he 25 was under the impression that Defendant AFCU knew the mortgage loan originators were 26 working more than 40 hours per week. (Doc. 45 at 30-31). 27 In 2020 and 2021, Plaintiffs state that the “record low interest rates” caused their 28 team to be very busy. (Doc. 45 at 33-34). As the volume of deals began to decrease in 1 2022, Defendant requested that employees reduce the amount of overtime hours they 2 worked, and communicate when they anticipated working overtime. (Doc. 45 at 35). This 3 was stated in a March 3, 2022, email from Amara Wolf, the residential inside sales 4 manager at AFCU. (Doc. 45 at 36). That email stated that the mortgage loan originators 5 could work the rest of the week as necessary, with no need to reach out if they anticipated 6 working overtime, but starting the following week, they were asked to “manage their 7 time effectively. (Doc. 45 at 37). The email went on to state: Monitoring your timesheet through the week and adjusting your 8 start/end times, as necessary (e.g. On Monday and Tuesday you worked 9 9.5 hours each day. On Wednesday and Thursday, perhaps you decide to leave at 4:30 pm) 10 Clocking out for lunch/errands, etc. 11 Proactively informing Greg and I if you anticipate needing overtime. Please expect us to ask what you’ve been working and what you expect 12 to accomplish the remainder of the week. 13 (Doc. 45 at 37). 14 Plaintiff Hanson testified that she believed the expectations were unreasonable, as 15 she disagreed with the concept of having to anticipate potential overtime work. (Doc. 45 16 at 39). Plaintiff McNeill stated that he was consistently recording 40 hours of work a 17 week, regardless of the actual hours worked. (Doc. 45 at 40). 18 AFCU states that other mortgage loan originators did not have issues with the 19 policies surrounding overtime, submitting declarations from multiple employees stating 20 that they would request permission for overtime, they were never fearful to make a 21 request, and the requests were never denied. (Doc. 45 at 41-42). 22 In 2020, 2021, and 2022, both Plaintiffs executed mortgage loan originator 23 agreements (“commission agreements”) which outline the terms on which mortgage loan originators would receive commissions for their work. (Doc. 45 at 21-22).

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Laura R Hanson, et al. v. Arizona Financial Credit Union, Counsel Stack Legal Research, https://law.counselstack.com/opinion/laura-r-hanson-et-al-v-arizona-financial-credit-union-azd-2026.