King v. Cellco Partnership

CourtDistrict Court, D. Utah
DecidedMarch 25, 2024
Docket2:20-cv-00775
StatusUnknown

This text of King v. Cellco Partnership (King v. Cellco Partnership) is published on Counsel Stack Legal Research, covering District Court, D. Utah primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
King v. Cellco Partnership, (D. Utah 2024).

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE DISTRICT OF UTAH

TRACIE KING, MEMORANDUM DECISION AND ORDER Plaintiff, GRANTING MOTION FOR SUMMARY JUDGMENT v.

CELLCO PARTNERSHIP dba VERIZON Case No. 2:20-cv-00775-JNP-DAO WIRELESS, District Judge Jill N. Parrish Defendant.

Before the court is a motion for summary judgment filed by defendant Cellco Partnership dba Verizon Wireless (Verizon). ECF No. 137. The court GRANTS the motion. BACKGROUND In 2004, Verizon hired Tracie King, who is Black, to work in its Salt Lake City call center. In 2009, Verizon promoted King to a supervisor position. Verizon temporarily assigned King to an Acting Associate Director position for six months in 2013. As an Acting Associate Director, King managed a team of supervisors. While King worked as an Acting Associate Director, her supervisor, Call Center Director Jeff Morrison, conducted “skip-level meetings” with King’s subordinates. Skip-level meetings take place outside of the presence of the direct manager so that employees can speak openly about their supervisors. At times, skip-level meetings were also used to discover any flaws in a supervisor’s performance. During the skip-level meetings, two or three of the male employees under King told Morrison that they felt that King treated them differently than female employees. After conducting the skip-level meetings, Morrison met with King to give her feedback. On Morrison’s recommendation, King then met with her team to talk about issues raised in the skip-level meetings. When her six-month term as Acting AD was up, King returned to her supervisor position. In September 2014, Verizon promoted Rodrigo Dos Santos to the position of Associate Director. King began reporting to Dos Santos. In March 2015, Dos Santos conducted a group

skip-level meeting with King’s team. Her subordinates told Dos Santos that there were aspects of her management style that were good, while other aspects could benefit from improvement. Dos Santos did not take any disciplinary action against King based on the skip-level meeting and continued to support her in her role as a supervisor. King was not informed about the skip-level meeting with her team. After the meeting, King perceived that her team was acting differently and asked L.Y., one of her subordinates with whom King had a friendly relationship, what was going on. L.Y. told King about the skip-level meeting. On May 17, 2015, L.Y. asked to meet with Dos Santos. L.Y. told Dos Santos that after the March skip-level meeting, King was upset with her because she had not texted King to inform her about the meeting in advance. L.Y. said that King asked her what was said during the skip-level meeting.1 L.Y. declined to tell King what happened in the meeting, stating that the

meeting was private and just a “regular business practice.” L.Y. told Dos Santos that King became angry with her and stated: “Oh, you want to make this just business? Well, then, let’s talk about your metrics, let’s talk about your job.” L.Y. stated to Dos Santos that she perceived this statement to be a threat that King could get her fired or make her work life difficult if she wanted. Dos Santos asked L.Y. whether he could forward her complaint to human resources. L.Y. responded that he could.

1 In her deposition, King denied asking L.Y. what happened in the skip-level meeting. But King does not dispute that L.Y. told Dos Santos that she had done so. 2 Dos Santos reported L.Y.’s complaint to Kevin Atkinson, who is Black and worked in Verizon’s human resources department. Atkinson began an investigation of the complaint on May 18, 2015. He interviewed L.Y. and 17 other individuals as part of his investigation, including members of King’s team and employees that she supervised when she was an Acting

Associate Director. Dos Santos sat in on the interviews. Atkinson took detailed notes of the interviews. Many of the interviewees reported that King played favorites with the individuals that she supervised, treating those in her inner circle favorably while giving the cold shoulder to those outside of the in-group. Employees also stated that King would belittle subordinates if she perceived them to be disloyal to her or if they displeased her in some way. Many individuals shared that they had been afraid to speak out against King because they feared retaliation. Employees reported that King became angry if she learned that a subordinate said something negative about her during a skip-level meeting. Two employees said that King had told them that they should be careful what they said about her because they would not know who King’s allies were. Employees stated that she ruled by “dictatorship” and “led by fear and coercion.”

King told Atkinson’s supervisor and the Human Resources Manager, Brian Cervinski, that she did not want to meet with Atkinson and Dos Santos because she did not trust them. Accordingly, Cervinski decided that he would interview King regarding the L.Y. complaint. During her interviews with Cervinski, King denied the conduct interviewees had described to Atkinson. Cervinski relayed this information to Atkinson. On May 21, 2015, three days after Atkinson began his investigation of the L.Y. complaint, King lodged a complaint against Dos Santos in an email exchange with Cervinski. In the emails, King stated that she knew that she was being investigated, but that she was going to request to speak with Cervinski regardless of the investigation. King stated that Dos Santos made 3 her feel like she was in a “hostile work environment.” Based on the King complaint, Cervinski opened an investigation into Dos Santos. Cervinski interviewed King and 13 additional witnesses as part of this investigation. During her interviews, King told Cervinski that Dos Santos told a new supervisor that she

should not seek mentorship from King because ‘[h]er brand is bad.” King also reported that during a meeting, Dos Santos was discussing the movie, The Godfather. He gave various employees nicknames based on the movie and then said, “there’s getting ready to be a bloodbath,” while looking at King. She said that the comment made her uncomfortable. King also told Cervinski that she later complained to Dos Santos that she felt like she was being bullied and that she had a target on her back. King said that Dos Santos gestured his hand towards her like a gun and “pulled the trigger.” Finally, King claimed that Dos Santos had discriminated against her and another employee during a shift bid. In late 2014, Verizon adopted a blind shift-bid policy, meaning that employees would not know which supervisors were associated with the various shifts before making their bids. The policy was designed to prevent

employees from choosing their supervisors. King and a Black female employee on her team, N.Y., asked for an exception from Verizon’s new blind-bid policy so that N.Y. could stay on King’s team. Dos Santos denied the request for an exception, stating that it would not “look right.” King believed that the denial was based on discriminatory racial animus because both she and N.Y. are Black. Cervinski interviewed Dos Santos about King’s allegations. Dos Santos denied making a gun gesture toward King. Another supervisor in the area when King was speaking with Dos Santos denied seeing Dos Santos make a gun gesture. Other employees told Cervinski that they recalled Dos Santos’s “blood bath” comment, but they did not interpret the comment negatively. 4 King also complained to Cervinski about the Call Center Director, Larry Hollingsworth. Believing that King was instigating negative feelings about the new bid process among the employees, Hollingsworth called King into his office. King told Cervinski that Hollingsworth criticized her for being a negative influence, told her that she thought she was better than her

peers, and said that King put herself on a pedestal.

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