Kenneth Hasson, individually and on behalf of all others similarly situated v. Comcast Cable Communications LLC, Comcast Corporation, Citrix Systems, Inc., and Cloud Software Group, LLC

District Court, E.D. Pennsylvania·Decided August 20, 2026·No. 2:23-cv-05039·Unknown

Opinion

UNITED STATES DISTRICT COURT FOR THE EASTERN DISTRICT OF PENNSYLVANIA

KENNETH HASSON, individually and on Master File No. 2:23-cv-05039-JMY behalf of all others similarly situated,

Plaintiff,

v.

COMCAST CABLE COMMUNICATIONS LLC, COMCAST CORPORATION, CITRIX SYSTEMS, INC., and CLOUD SOFTWARE GROUP, LLC,

Defendants.

This Document Relates to: All Actions

MEMORANDUM Younge, J.

Currently before the Court is Plaintiffs’ Unopposed Motion for Final Approval of Class Action Settlement and Memorandum of Law in Support. (ECF No. 315). Also before the Court is Plaintiffs’ Motion for Attorneys’ Fees, Costs, Expenses, and Service Awards. (ECF No. 286). The Court held a Final Approval Hearing on August 5, 2026. For the reasons that follow, the Motions will be granted in part, the objections will be overruled, and the Settlement will be finally approved as fair, reasonable, and adequate. I. PROCEDURAL AND FACTUAL BACKGROUND Plaintiffs are current and former Comcast customers whose personal information was compromised in a data breach of Comcast’s systems in October 2023. In their First Amended Consolidated Class Action Complaint (“Am. Compl.” or “Complaint”), ECF No. 139, Plaintiffs allege that between October 16 and October 19, 2023, cybercriminals exploited the “Citrix Bleed” vulnerability (CVE-2023-4966) in Comcast’s Citrix NetScaler appliances and acquired the personal information of over 31 million former and current Comcast customers, including names, contact information, dates of birth, the last four digits of Social Security numbers, secret questions and answers, and, for some Class Members, full Social Security numbers and driver’s license

numbers (the “Data Breach”). (Am. Compl. ¶¶ 1, 3, 314–18.) Plaintiffs claim that Comcast failed to timely install the patch Citrix had made available; that Citrix failed to adequately test and monitor its NetScaler product; and that both Defendants’ conduct exposed Class Members to actual and attempted identity theft, fraud, and a substantial risk of further injury. (Id. ¶¶ 5, 8–10, 13–172.) Plaintiffs assert 23 causes of action, including state common law claims, state statutory claims, and claims under the federal Cable Communications Policy Act (“Cable Act”), 47 U.S.C. § 551. Defendants deny all allegations of wrongdoing. On December 19, 2023, Plaintiff Kenneth Hasson filed the first-filed Class Action Complaint against Comcast in this Court. (ECF No. 1.) More than twenty related actions were filed across six districts and were consolidated in this District after voluntary transfers under 28 U.S.C.

§ 1404(b) or refiling. (Prelim. Approval Counsel Decl. ¶¶ 4, 9, ECF No. 275-4.) On March 27, 2024, then-Chief Judge Mitchell S. Goldberg consolidated the actions before this Court. (ECF No. 14.) The Judicial Panel on Multidistrict Litigation subsequently dismissed as moot Plaintiff Hasson’s motion to centralize. (JPML MDL No. 3099, ECF No. 84.) On May 15, 2024, the Court entered Case Management Order No. 2, appointing Interim Co-Lead Class Counsel Gary F. Lynch of Lynch Carpenter LLP and Norman E. Siegel of Stueve Siegel Hanson LLP, Co-Liaison Counsel James A. Francis of Francis Mailman Soumilas, P.C. and Charles E. Schaffer of Levin Sedran & Berman LLP, and a Plaintiffs’ Executive Committee. (ECF No. 51.) After thorough factual investigation, Class Counsel filed the Consolidated Class Action Complaint on July 1, 2024. (ECF No. 67.) Defendants filed motions to dismiss the Consolidated Complaint on August 15, 2024. (ECF Nos. 83, 84.) The Parties fully briefed the motions and Comcast’s motion to strike portions of Plaintiffs’ opposition through November 20, 2024. (ECF Nos. 99, 101, 103, 104, 112, 114.) On

January 24, 2025, Plaintiffs filed the First Amended Consolidated Class Action Complaint, adding a Named Plaintiff and incorporating additional factual allegations from Class Counsel’s continuing investigation. (ECF No. 139.) On February 14, 2025, Defendants filed renewed motions to dismiss (ECF Nos. 158, 160, 161), in which Comcast brought a Rule 12(b)(1) factual challenge to Article III standing, supported by declarations from Comcast’s Vice President of Product Security and Privacy and Zero Fox’s Vice President of Intelligence. That factual challenge opened targeted jurisdictional discovery, in the course of which Class Counsel deposed three Comcast employees or declarants, retained three purported experts (David Nelson, a former FBI cybercrime agent; Matthew Strebe, Chief Information Security Officer; and Matthew O’Neill, a former Deputy Special Agent of Cyber Operations, U.S. Secret Service), obtained declarations from each Named

Plaintiff, and filed a robust opposition brief. (ECF No. 193.) Class Counsel also moved to strike Comcast’s declarations under Federal Rules of Evidence 602, 701, and 702 (ECF No. 191), and later defended their three purported experts against Defendants’ Daubert challenges (ECF Nos. 222, 239, 253). Merits discovery ran parallel. In total, the Parties conducted twenty-one depositions, including three Comcast Rule 30(b)(6) and merits designees, all Named Plaintiffs, and Plaintiffs’ three purported experts. Class Counsel reviewed approximately 8,000 pages of documents produced by Defendants, responded to multiple sets of written discovery, produced hundreds of documents, and conducted third-party discovery on IDX (the initial credit monitoring provider selected by Comcast). (Counsel Fee Decl. ¶¶ 15, 22, 39, 62, 65, ECF No. 286-2) Settlement was ultimately reached through five separate mediation sessions covering six full days before the Honorable Diane M. Welsh (Ret.) of JAMS, a former Magistrate Judge of this District. (Counsel Fee Decl. ¶¶ 17, 24.) The Parties met with Judge Welsh on August 19, 2024;

March 12–13, 2025; October 10, 2025; November 6, 2025; and November 20, 2025. The Parties reached an agreement in principle with Comcast on October 10, 2025, and achieved global resolution releasing all Defendants on November 20, 2025. On December 23, 2025, Plaintiffs filed the Unopposed Motion for Preliminary Approval of Class Action Settlement. (ECF No. 275.) On January 16, 2026, the Court entered the Order Preliminarily Approving Class Action Settlement, provisionally certifying the Settlement Class, appointing Class Counsel and Settlement Class Representatives, approving Kroll Settlement Administration LLC as Settlement Administrator and CyEx as the provider of Identity Defense Services and Restoration Services, and directing that notice commence 90 days following the entry of the Preliminary Approval Order. (ECF No. 278.) The Court initially set an objection and

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Kenneth Hasson, individually and on behalf of all others similarly situated v. Comcast Cable Communications LLC, Comcast Corporation, Citrix Systems, Inc., and Cloud Software Group, LLC, (E.D. Pa. 2026).

Kenneth Hasson, individually and on behalf of all others similarly situated v. Comcast Cable Communications LLC, Comcast Corporation, Citrix Systems, Inc., and Cloud Software Group, LLC (Kenneth Hasson, individually and on behalf of all others similarly situated v. Comcast Cable Communications LLC, Comcast Corporation, Citrix Systems, Inc., and Cloud Software Group, LLC) — published by Counsel Stack Legal Research, free access to 12M+ legal documents.

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