Jose Lopez v. Cedar Fair, L.P.

CourtMissouri Court of Appeals
DecidedSeptember 17, 2024
DocketWD85931
StatusPublished

This text of Jose Lopez v. Cedar Fair, L.P. (Jose Lopez v. Cedar Fair, L.P.) is published on Counsel Stack Legal Research, covering Missouri Court of Appeals primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Jose Lopez v. Cedar Fair, L.P., (Mo. Ct. App. 2024).

Opinion

IN THE MISSOURI COURT OF APPEALS WESTERN DISTRICT JOSE LOPEZ, ) ) Appellant, ) ) v. ) WD85931 ) CEDAR FAIR, L.P., ) Opinion filed: September 17, 2024 ) ) Respondent. )

APPEAL FROM THE CIRCUIT COURT OF CLAY COUNTY, MISSOURI THE HONORABLE DAVID P. CHAMBERLAIN, JUDGE

Division One: Edward R. Ardini, Jr., Presiding Judge, Mark D. Pfeiffer, Judge and Cynthia L. Martin, Judge

Jose Lopez (“Lopez”) appeals the judgment of the Circuit Court of Clay County,

entered after a jury trial, finding in favor of Respondent Cedar Fair, L.P. (“Cedar Fair”) on

Lopez’s claim for disability discrimination in a place of public accommodation under the

Missouri Human Rights Act. Lopez raises eleven points on appeal. For the reasons stated

below, we affirm the judgment of the trial court. Factual and Procedural Background1

Cedar Fair owns and operates the amusement parks Worlds of Fun and Oceans of

Fun. Lopez—who is blind—has alleged in this action that Cedar Fair discriminated against

him based on his disability on two occasions in the summer of 2017. Specifically, he asserts

that Cedar Fair discriminated against him by failing to provide him an accommodation

when he rode a waterslide, and by requiring he use an accommodation to ride the bumper

cars.

The waterslide incident occurred on an unknown date in June 2017. Lopez and his

personal assistant (“Assistant”) and her daughter (“Daughter”) attended Oceans of Fun.

Lopez and Daughter rode the Aruba Tuba waterslide. In order to ride the Aruba Tuba, a

guest must retrieve an innertube and climb steps to the top of a platform, where an Oceans

of Fun employee dispatches the guest down the slide on the innertube. When the guest

completes the slide and enters the catch pool, the next guest at the top of the platform is

dispatched down the slide, arriving 30 to 40 seconds later.

Daughter assisted Lopez in retrieving an innertube and accompanied him up the

steps. According to Lopez, he told the dispatcher that he was blind and to let the lifeguards

know that he would be coming down and would like some assistance, and the dispatcher

spoke “to somebody and [said] that there was a blind patron” that “would need some

1 “On appeal, in a jury-tried case, we review the evidence and reasonable inferences therefrom in a light most favorable to the jury’s verdict, disregarding evidence to the contrary.” Rosales v. Benjamin Equestrian Ctr., LLC, 597 S.W.3d 669, 672 n.2 (Mo. App. W.D. 2019). 2 assistance getting out of the pool.”2 Lopez was dispatched down the slide and landed in the

catch pool, where he floated on his innertube without any lifeguard coming to assist him.

An unknown park guest asked Lopez if he needed help, and he asked her to direct him to

the lifeguard, which she did. While Lopez was asking the lifeguard why she did not come

to guide him to the pool’s exit, Daughter—who had been dispatched down the slide

immediately after Lopez—joined Lopez and assisted him out of the pool.3

The bumper car incident occurred the following month. The bumper car ride at

Worlds of Fun is called the Autobahn, and it is located in the Europa section of the park.

In this attraction, the rider drives a car around an oval-shaped, one-way track, which has a

center island. Posted around the track are one-way signs and signs with arrows indicating

the direction riders are to drive. There is also signage instructing riders to avoid head-on

collisions. Before every Autobahn ride begins, the ride operator announces the following:

“Welcome to the Autobahn. This is a one-way track. So, please, follow the arrows. While

riding, avoid all head-on collisions.”

2 The Aquatics Director for Oceans of Fun testified that a dispatcher could not call a lifeguard because there was no phone on the balcony where the lifeguard was positioned and a lifeguard could not take a call while scanning the pool. She further testified that Oceans of Fun would never allow an on-duty lifeguard to leave her post for the purpose of guiding a guest to the pool’s exit. 3 Pursuant to Oceans of Fun policy, if a guest informs the dispatcher that he is blind and needs assistance exiting the pool, the dispatcher should determine if the guest has a companion. If the guest does, the dispatcher should have the companion ride down first so the companion can assist the guest in exiting the pool. If the guest has no companion, the dispatcher should contact a supervisor to work out an accommodation for the guest. 3 Each ride at Worlds of Fun has rider criteria and a Ride Admission Policy, which

was developed in consultation with industry experts, manufacturer guidelines, past

experience, and Cedar Fair’s evaluation of the ride. The rider criteria and Ride Admission

Policy are outlined in the Guest Assistance Guide; this guide can be viewed on the Worlds

of Fun website and a copy can be obtained at the park, where it is available in Braille. The

rider criteria for the Autobahn requires guests to have “appropriate observed behavior

indicating a willingness and ability to participate and/or follow rider requirements.” If a

guest does not have the “appropriate observed behavior indicating a willingness and ability

to participate and/or follow rider requirements,” the guest must be accompanied by a

supervising companion. Worlds of Fun employees are required to follow and cannot

deviate from the Ride Admission Policy and rider criteria.

On July 4, 2017, Lopez, Assistant, and Daughter attended Worlds of Fun. Lopez

wanted to ride the Autobahn, but neither Assistant nor Daughter was able to ride with him.

Daughter assisted Lopez into a bumper car, then spoke with the Autobahn’s operator

(“Ride Operator”). Daughter asked if Lopez could ride by himself even though he was

blind, and Ride Operator responded that he could not. In accordance with her training, Ride

Operator called for a supervisor. Two employees responded to this call: the Operations

Supervisor of Rides (“Ride Supervisor”) and a park ambassador (“Park Ambassador”).4

After being advised of the situation, Ride Supervisor and Park Ambassador confirmed that

Lopez required a supervising companion to ride the Autobahn. Because neither Assistant

4 The role of a park ambassador is “to help guests with whatever they need[]” and ensure they have “the best time ever.” 4 nor Daughter could ride with Lopez, Park Ambassador offered to ride with him. Lopez

accepted Park Ambassador’s offer, and drove the bumper car while she accompanied him.

The following month, Lopez filed a Charge of Discrimination with the Missouri

Commission on Human Rights. After receiving notice of his right to sue, he filed the

present action, claiming Cedar Fair discriminated against him in a place of public

accommodation in violation of the Missouri Human Rights Act (“MHRA”), section

213.065, RSMo.5 Lopez alleged that he “requested a reasonable accommodation for his

medical condition prior to riding the Oceans of Fun waterslide attraction,” and that Cedar

Fair “failed to provide [him] with a reasonable accommodation at the end of the waterslide

attraction by neglecting to assist him out of the water.” He also alleged that Cedar Fair

“forced [him] to acquire unnecessary accommodation in order to ride the bumper car

attraction, and openly discriminated against him while providing said unnecessary

accommodation.” Lopez sought actual and punitive damages.

The matter proceeded to a four-day jury trial, at which Lopez and numerous Cedar

Fair employees testified.

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Jose Lopez v. Cedar Fair, L.P., Counsel Stack Legal Research, https://law.counselstack.com/opinion/jose-lopez-v-cedar-fair-lp-moctapp-2024.