Johnson v. Schulte Hospitality Group, Inc.

CourtDistrict Court, D. Minnesota
DecidedFebruary 28, 2022
Docket0:21-cv-00457
StatusUnknown

This text of Johnson v. Schulte Hospitality Group, Inc. (Johnson v. Schulte Hospitality Group, Inc.) is published on Counsel Stack Legal Research, covering District Court, D. Minnesota primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Johnson v. Schulte Hospitality Group, Inc., (mnd 2022).

Opinion

UNITED STATES DISTRICT COURT DISTRICT OF MINNESOTA Larry Johnson, Plaintiff, v. MEMORANDUM OPINION AND ORDER Schulte Hospitality Group, Inc. d/b/a Civil No. 21-457 ADM/TNL Sheraton St. Paul Woodbury Hotel, Defendant. ______________________________________________________________________________ Jordan S. Kushner, Esq., Law Office of Jordan S. Kushner, Minneapolis, MN, on behalf of Plaintiff. John P. Loringer, Esq., Wilson Elser Moskowitz Edelman & Dicker, LLP, Milwaukee, WI, on behalf of Defendant. _____________________________________________________________________________ I. INTRODUCTION On January 5, 2022, the undersigned United States District Judge heard oral argument on Defendant Schulte Hospitality Group, Inc. d/b/a Sheraton St. Paul Woodbury Hotel’s (“Defendant” or “Sheraton” or “Hotel”) Motion for Summary Judgment [Docket No. 62]. Plaintiff Larry Johnson (“Johnson”) alleges that the Sheraton’s treatment of him as a hotel guest constituted racial discrimination and unfair reprisal in violation of the Minnesota Human Rights Act (“MHRA”), and discrimination and retaliation in violation of 42 U.S.C. § 1981. For the reasons stated below, Defendant’s Motion is granted. II. BACKGROUND Johnson is a 49-year-old Black male who lives in Canada. Loringer Aff. [Docket No. 63] Ex. G (Johnson Dep.) at 8:4-5, 12:17-18, 73:19. On June 4, 2020, Johnson checked in at the Sheraton hotel in Woodbury, Minnesota, where he had an overnight reservation. Id. at 13:21-23, 16:10-11. The Sheraton is a franchise of Marriott International Hospitality Company. Loringer Aff. Ex. F ¶ 3. Johnson frequently stayed at Marriott hotels and was a silver elite member of Marriott’s BonVoy rewards program. Johnson Dep. at 13:24-15:15. This was Johnson’s first time staying at the Sheraton in Woodbury. Id. at 12:25-13:12.

Johnson’s hotel visit occurred during the early months of the COVID-19 pandemic. As a result of the pandemic, the Hotel had significantly reduced its staff and spending. Loringer Aff. Ex. C (Feltes Dep.) at 45:2-6. Two of the Hotel’s floors were shut down to conserve costs, and housekeeping staff was on site only once or twice per week. Loringer Aff. Ex. B (Ball Dep.) at 36:16-22. The Hotel’s on-site restaurant was closed, and it no longer employed maintenance staff. Id. at 16:13-25, 25:21-26:1. Daily cleaning services were discontinued for guests, and rooms were not cleaned until guests had checked out. Loringer Aff. Ex. D (Spencer Dep.) at 39:17-24. The staff person working at the front desk was often the only staff member on duty and had to use their best judgment call in responding to guest complaints. Feltes Dep. at

46:18-21, 47:6-9; Ball Dep. 82:20-85:1. A. Hotel Check-In When Johnson arrived at the Sheraton, the front doors of the Hotel were locked due to the COVID-19 pandemic and the civil unrest following George Floyd’s death, which had occurred approximately a week earlier in Minneapolis. Ball Dep. at 34:2-35:9. A sign was posted on the Hotel door that stated: Hello, Please note that these doors are locked 24 hours a day.

- If you are currently checked into the hotel, please use your key card on the key reader to the right of 2 the door to gain access. - If you are checking in, please use the phone to the right of the door to contact the Front Desk. Thank you, and have a great day! Warm Regards. Loringer Aff. Ex. E at SCHULTE000007-000008. The Sheraton’s surveillance video shows Johnson approaching the front doors to the Hotel, and then standing outside of the Hotel door. Loringer Aff. Ex. I (Ball Aff.) at Ex. A (June 4, 2020 Video Surveillance). The video surveillance does not show Johnson picking up the

phone to call the front desk. Id. When Assistant General Manager Patty Ball (“Ball”) saw Johnson standing outside the front doors, she approached the doors, opened them, and asked Johnson what he wanted and how she could help him. Johnson Dep. at 17:7-10, 18:18-22, 19:5-6; Ball Dep. at 40:16-21. Johnson responded “[W]ell, if you can get out of my way so I can check in, I have a reservation here.” Johnson Dep. at 17:10-12; Ball Dep. at 40:22-23. Ball then walked in front of Johnson to the reception desk. Johnson Dep. 17:13-15. Johnson followed and began speaking with the desk clerk, Michael Spencer (“Spencer”), and Ball then left the reception area and went to her office. Ball Dep. 41:19-42:6; Ball Aff. Ex. A.

Johnson testified in his deposition that he believes that Ball’s treatment of him was “not very welcoming” and was racially motivated, because during his ten years as a BonVoy Club member he has never had an assistant manager approach the door, stand in front of him, and ask him what he wanted. Johnson Dep. at 19:16, 22:10-23. Johnson contends that Ball’s actions were “unusual” and “indicated that [he] was not welcome,” because Ball did not greet him by saying “welcome to Sheraton,” “how is your day,” or “do you have a reservation,” but instead 3 stood “in [his] face” and asked what he wanted and how she could help. Id. at 19:3-16, 20:5-8, 23:5-13. Johnson alleges that immediately after he had checked in, a Caucasian male came to the front doors, and Ball did not meet this guest at the door or ask how she could help him. Second Am. Compl. [Docket No. 47] ¶ 11; Johnson Dep. at 71:6-16.

When Johnson arrived at the reception desk, desk clerk Spencer told Johnson that he could not check in unless he proved that he was a member of the BonVoy Club. Johnson Dep. 29:8-16, 35:21-36:11.1 A guest does not need to be a BonVoy member to check into the Hotel. Spencer Dep. at 27:12-14. Johnson then went to his car to retrieve his phone and showed Spencer the membership number from an app on his phone. Johnson Dep. at 34:1-3, 36:16-19, 43:18-25. After Johnson showed Spencer his BonVoy membership number, Spencer apologized and agreed that requiring Johnson to produce proof of membership was not necessary. Id. at 44:1-11. Spencer then checked Johnson in and gave him his room key cards. Id. at 44:16-18. Johnson contends that Spencer’s actions were discriminatory because he knows that a BonVoy

membership is not required to check into a Marriott hotel. Id. at 33:10-12, 34:7-22, 36:21-37:18. Johnson further alleges that Spencer’s actions were racially motivated because Johnson believes that Spencer did not deem him worthy of being a BonVoy member. Id. at 33:16-22; 37:18-21. B. Dirty Bedding When Johnson went to his room, he discovered that the bed had a dirty duvet comforter and sheets. Second Am. Compl. ¶ 19; Johnson Dep. at 54:10-12. Johnson called Spencer at the

1 Spencer testified that he only asked Johnson whether he had his BonVoy membership number, and did not tell him that he needed it to check in. Spencer Dep. at 35:12-36:3. For the purposes of this summary judgment motion, the Court will assume that Spencer told Johnson he could not check in without proof of his BonVoy membership. 4 front desk and told him that the room was not clean, the bedding was dirty, and he needed to be moved. Id. at 54:12-15. Spencer responded that he was with another customer and would call back. Id. at 54:15-16. When Spencer did not call back after 15 to 20 minutes, Johnson went downstairs to the front desk and told Spencer that his room was dirty and that he wanted to be

moved. Id. at 54:16-20, 55:1-10. The parties disagree about what happened next. Johnson Decl. [Docket No. 73] ¶ 4. Johnson testified in his deposition that Spencer told him to bring the dirty bedding to the lobby on a luggage cart so that Spencer could inspect it. Johnson Dep. at 56:5-10. Johnson brought the items to Spencer on the luggage cart, and Spencer told him that the manager would not approve a room change. Id. at 56:22-57:7. Spencer gave Johnson a clean set of bedding and told him to bring it to his room and make the bed himself. Id. 57:12-16.

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Johnson v. Schulte Hospitality Group, Inc., Counsel Stack Legal Research, https://law.counselstack.com/opinion/johnson-v-schulte-hospitality-group-inc-mnd-2022.