John Doe, et al. v. Deutsche Lufthansa Aktiengesellschaft, et al.

District Court, N.D. California·Decided April 28, 2026·No. 3:23-cv-04413·Unknown

Opinion

JOHN DOE, et al., Case No. 23-cv-04413-SI

Plaintiffs, ORDER GRANTING PLAINTIFFS’ v. MOTION FOR LEAVE TO FILE FIRST AMENDED COMPLAINT AKTIENGESELLSCHAFT, et al., Re: Dkt. No. 61 Defendants. Plaintiffs John Doe and Robert Roe move for leave to amend their complaint. Dkt. No. 61 (Mot.). Defendant Deutsche Lufthansa Aktiengesellschaft (“Lufthansa”) filed an opposition, and plaintiffs filed a reply.1 Dkt. No. 63 (Opp’n); Dkt. No. 64 (Reply). Pursuant to Civil Local Rule 7- 1(b), the Court found this matter suitable for disposition without oral argument and vacated the May 1, 2026 hearing. Dkt. No. 65. For the reasons set forth below, the Court GRANTS plaintiffs’ motion. I. Allegations of the Complaint Doe and Roe are a gay couple who have been in a committed relationship for 33 years and married since 2013. Dkt. No. 1-1 (Compl.) ¶¶ 1, 14. Roe and Doe are Saudi Arabian and United States citizens, respectively. Id. ¶¶ 5–6, 12. Since 1989, plaintiffs have lived together in Saudi Arabia, which does not recognize same-sex marriages and treats homosexuality as a capital offense.

1 The proposed FAC drops defendant Lufthansa Group Business Services New York LLC Id. ¶¶ 15–16. Plaintiffs thus keep their “relationship a secret from the government, strangers, employers, friends, and family” in order to remain safe and to work and live in Saudi Arabia. Id. ¶ 16. Due to COVID-19 travel restrictions, the United States did not allow non-citizen travelers from Saudi Arabia into the United States for over a year. Id. ¶ 20. This policy precluded Doe and Roe from traveling together to the United States because Roe is not a U.S. citizen. Id. In or around May 2021, the United States opened its borders to non-citizen travelers coming from Saudi Arabia if the traveler was the immediate family member of a United States citizen. Id. Doe and Roe were excited about the prospect of returning to California together after not having been able to visit for over a year due to the United States’ COVID-19 entry restrictions. Id. ¶ 21. Plaintiffs booked round-trip, first-class airfare tickets through Lufthansa’s website to fly from Riyadh on May 25, 2021 to San Francisco, with a layover in Frankfurt, Germany. Id. Plaintiffs booked their tickets separately, as they always did, to “avoid documenting their togetherness.” Id. Plaintiffs specifically chose to fly with Lufthansa over a Middle East-based airlines because they “reasonably expected that a German airline would be discreet in handling the confirmation of Doe and Roe’s marital status for U.S. immigration entry requirements and would not share such information with the Saudi government.” Id. When plaintiffs arrived at the King Khalid International Airport in Riyadh to check in for their flight, the Lufthansa check-in agent “demanded that Roe, as a Saudi citizen, identify his familial relationship with a United States citizen as a condition to check in for his flight.” Id. ¶ 22. Roe identified the most senior station agent Lufthansa had on duty, Deputy Station Chief Iqbal Jamshed, whom “Roe reasonably believed . . . would be the most likely employee present to be familiar with and understand the importance of following Lufthansa’s data privacy policies. Id. ¶ 23. Roe pulled Jamshed aside and “[d]iscreetly and quietly” told Jamshed that he and Doe were married. Id. ¶ 24. Jamshed responded by “declar[ing], loudly enough so others around could hear, that he could not believe that Roe and Doe—two men, and one a Saudi Arabian citizen—were married.” Id. ¶ 25. declaration that he and Doe were married.” Id. ¶ 26. Jamshed “continued to publicly demean and question Plaintiffs about their relationship solely because they were gay,” and stated that he needed supervisorial approval from Lufthansa’s corporate headquarters before allowing Roe and Doe to check in and board their flight (which plaintiffs allege on information and belief was not true). Id. ¶¶ 26–27. Jamshed then returned to the Lufthansa check-in counter and spoke in Urdu with another Lufthansa employee. Id. ¶ 27. “Based on the immediately prior exchange with Jamshed, as well as the other agent’s body language and reaction (e.g., looking at Plaintiffs with wide, unapproving eyes), it was clear to Doe and Roe that Jamshed and the agent were talking about them, their sexual orientation, and their marriage.” Id. After approximately 45 minutes had elapsed, Doe and Roe returned to the check-in area and spoke again with Jamshed. Id. ¶ 28. In English, and in the presence of other customers, employees, and passersby, Jamshed “loudly exclaimed, ‘So you two men are married?’” Id. Jamshed and other Lufthansa employees and agents began speaking in English about Doe, Roe, and their relationship. Id. ¶ 29. Jamshed told Doe and Roe that he needed copies of their passports and marriage certificate, as well as Roe’s visa, so he could email the documents to Lufthansa’s headquarters in Germany. Id. Jamshed then took Doe to Lufthansa’s primary office at the airport terminal to collect the documents and forward them to Lufthansa’s headquarters. Id. Doe repeatedly explained to Jamshed how sensitive and confidential their sexual orientation and marital status were to him and Roe, and Doe “even confessed to Jamshed that he worried the Saudi Arabian government might intercept electronic communications sent between Lufthansa’s office in Saudi Arabia and its corporate headquarters in Germany.” Id. ¶ 30.2 Doe’s complaints and worries “were ignored by Lufthansa and its employees and agents, and indeed Jamshed responded by asking if Doe was threatening him.” Id. Doe was held in Lufthansa’s office while he waited for approval from Lufthansa 2 Plaintiffs allege on information and belief that the Saudi Arabian government has an “extensive network of informants who will report any ‘deviant’ or anti-regime activities to the headquarters. Id. ¶ 31. Doe asked Jamshed multiple times to call Lufthansa’s Riyadh station chief, a German national, because Doe was worried about the confidential status of the documents, the disclosures of their sexual orientation and marital status that had already occurred, and that they might miss their flight. Id. Jamshed eventually reached the Lufthansa Riyadh station chief, who refused to talk to Doe. Id. Doe waited in the Lufthansa office for an hour, and then “immediately prior to the departure of Doe and Roe’s flight, they were allowed to board the flight.” Id. ¶ 32. Once on board, plaintiffs immediately took steps to try to mitigate the damage from Lufthansa’s disclosures. Id. ¶ 33. Doe spoke with Lufthansa’s purser and explained what happened at the Riyadh airport, and both the purser and captain told Doe that the captain contacted Lufthansa’s global security team via telex, and that “Lufthansa’s station chief in Riyadh had been told by the global security team that Doe and Roe’s information was confidential and that it would be deleted from Lufthansa’s computers immediately.” Id. ¶ 34. Doe also asked the captain and purser to ensure that a Lufthansa employee meet him and Roe upon arrival in Frankfurt so they could make a proper complaint about Lufthansa’s conduct in Riyadh. Id. ¶ 35. Despite that request, upon landing in Frankfurt Doe and Roe were not met by any Lufthansa agent and were unable to file a formal complaint at that time. Id. On the second flight from Frankfurt to San Francisco, Doe continued to pursue to immediate mitigation efforts. Id. ¶ 36. He spoke with Lufthansa’s purser on board, and the purser spoke with the captain, who sent another telex to Lufthansa’s global security team in Germany. Id. “Plaintiffs were later told during their flight that their electronically transmitted information—passports, visas, marriage certificate, and any evidence suggesting Plaintiffs’ relationship, marital status and/or sexual orientation—had been destroyed.” Id. The captain also sent a telex to Lufthansa’s agents and employees in San Francisco, asking for someone to me

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John Doe, et al. v. Deutsche Lufthansa Aktiengesellschaft, et al., (N.D. Cal. 2026).

John Doe, et al. v. Deutsche Lufthansa Aktiengesellschaft, et al. (John Doe, et al. v. Deutsche Lufthansa Aktiengesellschaft, et al.) — published by Counsel Stack Legal Research, free access to 12M+ legal documents.

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