John Doe, et al. v. Deutsche Lufthansa Aktiengesellschaft, et al.

District Court, N.D. California·Decided April 28, 2026·No. 3:23-cv-04413·Unknown

Opinion

1 2 3 4 UNITED STATES DISTRICT COURT 5 NORTHERN DISTRICT OF CALIFORNIA 6 7 JOHN DOE, et al., Case No. 23-cv-04413-SI

8 Plaintiffs, ORDER GRANTING PLAINTIFFS’ 9 v. MOTION FOR LEAVE TO FILE FIRST AMENDED COMPLAINT 10 DEUTSCHE LUFTHANSA AKTIENGESELLSCHAFT, et al., Re: Dkt. No. 61 11 Defendants. 12 13 Plaintiffs John Doe and Robert Roe move for leave to amend their complaint. Dkt. No. 61 14 (Mot.). Defendant Deutsche Lufthansa Aktiengesellschaft (“Lufthansa”) filed an opposition, and 15 plaintiffs filed a reply.1 Dkt. No. 63 (Opp’n); Dkt. No. 64 (Reply). Pursuant to Civil Local Rule 7- 16 1(b), the Court found this matter suitable for disposition without oral argument and vacated the 17 May 1, 2026 hearing. Dkt. No. 65. For the reasons set forth below, the Court GRANTS plaintiffs’ 18 motion. 19 20 BACKGROUND 21 I. Allegations of the Complaint 22 Doe and Roe are a gay couple who have been in a committed relationship for 33 years and 23 married since 2013. Dkt. No. 1-1 (Compl.) ¶¶ 1, 14. Roe and Doe are Saudi Arabian and United 24 States citizens, respectively. Id. ¶¶ 5–6, 12. Since 1989, plaintiffs have lived together in Saudi 25 Arabia, which does not recognize same-sex marriages and treats homosexuality as a capital offense. 26

27 1 The proposed FAC drops defendant Lufthansa Group Business Services New York LLC 1 Id. ¶¶ 15–16. Plaintiffs thus keep their “relationship a secret from the government, strangers, 2 employers, friends, and family” in order to remain safe and to work and live in Saudi Arabia. Id. 3 ¶ 16. 4 Due to COVID-19 travel restrictions, the United States did not allow non-citizen travelers 5 from Saudi Arabia into the United States for over a year. Id. ¶ 20. This policy precluded Doe and 6 Roe from traveling together to the United States because Roe is not a U.S. citizen. Id. In or around 7 May 2021, the United States opened its borders to non-citizen travelers coming from Saudi Arabia 8 if the traveler was the immediate family member of a United States citizen. Id. Doe and Roe were 9 excited about the prospect of returning to California together after not having been able to visit for 10 over a year due to the United States’ COVID-19 entry restrictions. Id. ¶ 21. Plaintiffs booked 11 round-trip, first-class airfare tickets through Lufthansa’s website to fly from Riyadh on May 25, 12 2021 to San Francisco, with a layover in Frankfurt, Germany. Id. Plaintiffs booked their tickets 13 separately, as they always did, to “avoid documenting their togetherness.” Id. Plaintiffs specifically 14 chose to fly with Lufthansa over a Middle East-based airlines because they “reasonably expected 15 that a German airline would be discreet in handling the confirmation of Doe and Roe’s marital status 16 for U.S. immigration entry requirements and would not share such information with the Saudi 17 government.” Id. 18 When plaintiffs arrived at the King Khalid International Airport in Riyadh to check in for 19 their flight, the Lufthansa check-in agent “demanded that Roe, as a Saudi citizen, identify his 20 familial relationship with a United States citizen as a condition to check in for his flight.” Id. ¶ 22. 21 Roe identified the most senior station agent Lufthansa had on duty, Deputy Station Chief Iqbal 22 Jamshed, whom “Roe reasonably believed . . . would be the most likely employee present to be 23 familiar with and understand the importance of following Lufthansa’s data privacy policies. Id. 24 ¶ 23. Roe pulled Jamshed aside and “[d]iscreetly and quietly” told Jamshed that he and Doe were 25 married. Id. ¶ 24. Jamshed responded by “declar[ing], loudly enough so others around could hear, 26 that he could not believe that Roe and Doe—two men, and one a Saudi Arabian citizen—were 27 married.” Id. ¶ 25. 1 declaration that he and Doe were married.” Id. ¶ 26. Jamshed “continued to publicly demean and 2 question Plaintiffs about their relationship solely because they were gay,” and stated that he needed 3 supervisorial approval from Lufthansa’s corporate headquarters before allowing Roe and Doe to 4 check in and board their flight (which plaintiffs allege on information and belief was not true). Id. 5 ¶¶ 26–27. 6 Jamshed then returned to the Lufthansa check-in counter and spoke in Urdu with another 7 Lufthansa employee. Id. ¶ 27. “Based on the immediately prior exchange with Jamshed, as well as 8 the other agent’s body language and reaction (e.g., looking at Plaintiffs with wide, unapproving 9 eyes), it was clear to Doe and Roe that Jamshed and the agent were talking about them, their sexual 10 orientation, and their marriage.” Id. After approximately 45 minutes had elapsed, Doe and Roe 11 returned to the check-in area and spoke again with Jamshed. Id. ¶ 28. In English, and in the presence 12 of other customers, employees, and passersby, Jamshed “loudly exclaimed, ‘So you two men are 13 married?’” Id. Jamshed and other Lufthansa employees and agents began speaking in English about 14 Doe, Roe, and their relationship. Id. ¶ 29. Jamshed told Doe and Roe that he needed copies of their 15 passports and marriage certificate, as well as Roe’s visa, so he could email the documents to 16 Lufthansa’s headquarters in Germany. Id. 17 Jamshed then took Doe to Lufthansa’s primary office at the airport terminal to collect the 18 documents and forward them to Lufthansa’s headquarters. Id. Doe repeatedly explained to Jamshed 19 how sensitive and confidential their sexual orientation and marital status were to him and Roe, and 20 Doe “even confessed to Jamshed that he worried the Saudi Arabian government might intercept 21 electronic communications sent between Lufthansa’s office in Saudi Arabia and its corporate 22 headquarters in Germany.” Id. ¶ 30.2 Doe’s complaints and worries “were ignored by Lufthansa 23 and its employees and agents, and indeed Jamshed responded by asking if Doe was threatening 24 him.” Id. 25 Doe was held in Lufthansa’s office while he waited for approval from Lufthansa 26 2 Plaintiffs allege on information and belief that the Saudi Arabian government has an 27 “extensive network of informants who will report any ‘deviant’ or anti-regime activities to the 1 headquarters. Id. ¶ 31. Doe asked Jamshed multiple times to call Lufthansa’s Riyadh station chief, 2 a German national, because Doe was worried about the confidential status of the documents, the 3 disclosures of their sexual orientation and marital status that had already occurred, and that they 4 might miss their flight. Id. Jamshed eventually reached the Lufthansa Riyadh station chief, who 5 refused to talk to Doe. Id. Doe waited in the Lufthansa office for an hour, and then “immediately 6 prior to the departure of Doe and Roe’s flight, they were allowed to board the flight.” Id. ¶ 32. 7 Once on board, plaintiffs immediately took steps to try to mitigate the damage from 8 Lufthansa’s disclosures. Id. ¶ 33. Doe spoke with Lufthansa’s purser and explained what happened 9 at the Riyadh airport, and both the purser and captain told Doe that the captain contacted Lufthansa’s 10 global security team via telex, and that “Lufthansa’s station chief in Riyadh had been told by the 11 global security team that Doe and Roe’s information was confidential and that it would be deleted 12 from Lufthansa’s computers immediately.” Id. ¶ 34. Doe also asked the captain and purser to ensure 13 that a Lufthansa employee meet him and Roe upon arrival in Frankfurt so they could make a proper 14 complaint about Lufthansa’s conduct in Riyadh. Id. ¶ 35. Despite that request, upon landing in 15 Frankfurt Doe and Roe were not met by any Lufthansa agent and were unable to file a formal 16 complaint at that time. Id. 17 On the second flight from Frankfurt to San Francisco, Doe continued to pursue to immediate 18 mitigation efforts. Id. ¶ 36. He spoke with Lufthansa’s purser on board, and the purser spoke with 19 the captain, who sent another telex to Lufthansa’s global security team in Germany. Id.

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John Doe, et al. v. Deutsche Lufthansa Aktiengesellschaft, et al., (N.D. Cal. 2026).

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