John C. Manigaulte, et al. v. Eversource Energy, et al.

District Court, D. Connecticut·Decided September 15, 2026·No. 3:23-cv-00536·Unknown

Opinion

UNITED STATES DISTRICT COURT DISTRICT OF CONNECTICUT JOHN C MANIGAULTE, et al., Plaintiff,

v. Case No. 3:23-CV-536 (OAW) EVERSOURCE ENERGY, et al., Defendant.

ORDER This action is before the court upon Defendants’ Motions to Dismiss (“Motions”), ECF Nos. 77–78, and Plaintiffs’ Motion for Preliminary Injunction and Declaratory Judgments, ECF No. 102. The court has reviewed the Motions, Plaintiffs’ opposition, ECF Nos. 83–84, Defendants’ reply brief, ECF Nos. 87–88, and the record in this matter, and is thoroughly advised in the premises. The court has also reviewed Plaintiffs’ Motion for Preliminary Injunction, ECF No. 102, Defendants’ objections, ECF Nos. 103–04, and Plaintiffs’ replies, ECF No. 105–06. For the foregoing reasons, the Motions hereby are GRANTED and Plaintiffs’ Motion for Preliminary Injunction is DENIED.

I. BACKGROUND1 This case arises from disputed electrical bills from November and December 2022. Manigaulte has a speech disability, “difficulties tolerating blood pressure medications,” degenerative disc disease, and coronary artery disease, which he alleges are disabilities within the definition set by the Americans with Disabilities Act (“ADA”). ECF No. 69

1 All factual allegations are taken from the Complaint, ECF No. 69, and are presumed true for the purpose of this ruling. (“Compl.”) ¶ 37, 46. David Siudzinski is Manigaulte’s “unpaid home health care aid, house mate and obligor” on the utility account. Id. ¶ 38. Plaintiffs received a $229.41 electrical bill from Connecticut Light and Power Company (“CL&P”) on November 23, 2022. This was “significantly higher” than Plaintiffs’

electric bill when they lived in New York. Id. ¶ 39. After receiving electric bills for November and December 2022, Plaintiffs disputed the invoice amounts, as electricity is “not a luxury, it is an essential service.” Id. ¶ 45. Siudzinski contacted CL&P on January 3, 2023, to try to “resolve” the disputed bills because Plaintiffs could not afford the bills and believed they were in error. Id. ¶ 46. Siudzinski emailed officials at the Public Utilities Regulatory Authority (“PURA”) and “informed them” that Manigaulte was a disabled senior citizen within the meaning of the ADA, and that he would likely suffer medically significant, “if not life-threatening consequences,” if his electrical services were terminated. Id. ¶ 47. Siudzinski contacted CL&P again on January 5, 2023, about the disputed invoices, requesting a “reasonable accommodation,” which would permit “interactive electronic

mail or instant messaging” to communicate about the disputed invoices. A CL&P representative told him that communications regarding billing must be done via telephone. Id. ¶ 48. On January 12, 2023, a PURA representative, Rosalind Gwynn, informed Siudzinski that a disability or financial hardship claim must be submitted to CL&P. Gwynn told Plaintiffs to contact CL&P about any financial assistance programs and the Connecticut Department of Social Services for “energy assistance.” Gwynn also told Plaintiffs that a meter test could be done by Eversource, and that Plaintiffs could request a PURA engineer to witness the test. Id. ¶ 49. Plaintiffs contacted Gwynn on January 13, 2023, to request a meter test and a witness. Id. ¶ 50. On January 14, 2023, Plaintiff sent a letter with $10 to Gwynn, “as a stated requirement to have the meter test witnessed by a PURA engineer.” Id. ¶ 51. Plaintiffs, who rent their unit, asked the unit’s owner to have an electrician inspect their

electric service. Electricians found an “8 ampere draw with the breakers in the ‘off’ position,” and stated that the meter servicing Plaintiffs’’ residence might be defective. Plaintiffs were advised to “get that meter changed.” Id. ¶ 52. CL&P contacted Plaintiffs on January 24, 2023, to arrange a time for “for the meter serving Plaintiffs’ residence to be exchanged.” Id. ¶ 53. Plaintiffs reiterated their request for reasonable accommodation for non-telephonic communication. An Eversource employee provided Plaintiffs with a fax number they could write to. Id. Gwynn contacted Plaintiffs on January 23, 2023, regarding getting a witness for the meter test. Id. ¶ 54. On January 31, 2023, the meter serving Plaintiffs’ residence was removed and exchanged with a digital meter. Plaintiffs were not informed as to why the meter was

removed “to be tested in the lab.” Id. ¶ 55. Plaintiffs emailed Gwynn on February 1, 2023, explaining that an Eversource employee stopped by their apartment, exchanged the meter, and then used “his hand- held device to determine the meter’s ERT reading.” The meter had a reading of “08591,” but the meter reading on the meter he removed was different. Gwynn never responded to the email. Id. ¶ 62. On February 27, 2023, Siudzinski received a text message from CL&P stating that he was required to pay $648.10 by March 12 to avoid the power being disconnected. Id. ¶ 63–64. Plaintiffs sent “additional communications” regarding Manigaulte’s disability to CL&P via fax. Id. ¶ 65. Plaintiffs also contacted Gwynn to request a meter test on the previously removed meter. Id. ¶ 66. On February 28, 2023, Siudzinski contacted CL&P via telephone to inform them that Plaintiffs had received an energy assistance grant on January 9, 2023, which could

be applied to the disputed invoices. Id. ¶ 68. A CL&P representative informed Siudzinski that the energy assistance grant funds had not been received; that CL&P had received Plaintiffs’ February 27 fax transmissions; and that for Plaintiffs to qualify for medical protection from disconnection, a doctor would need to send a statement or diagnosis of Manigaulte’s medical condition or disability. Id. ¶ 70. Gwynn then emailed Plaintiffs on March 1, 2023, stating that “Eversource has confirmed that your account was coded financial hardship on February 28, 2023, and you are not in jeopardy of being disconnected.” Id. ¶ 71. Another meter test was conducted on March 7, 2023. Plaintiffs and a PURA representative (Steve Capozzi) were present, at a location “owned, operated or controlled

by CL&P.” Id. ¶ 72. Plaintiffs videoed the meter test. Capozzi was “paid” to witness, and “could not possibly validate billing practices.” Id. ¶ 72. Following the meter test, Plaintiffs received correspondence from PURA and CL&P on March 11 and 12, stating that the meter was found to be “99.55%” accurate. Id. ¶ 73. On April 13, 2023, Plaintiffs attempted to email CL&P concerning their “ongoing hardship” and prior accommodation request for affordable electricity, referencing Manigaulte’s disability status. Id. ¶ 75. Plaintiffs did not receive a response. Id. ¶ 76. Plaintiffs mailed their previous email on April 14, 2023, to CL&P, using certified mail. Id. ¶ 77. Plaintiffs called CL&P on April 17, 2023, and spoke to a representative, who stated that the energy assistance grant still had not been received. Id. ¶ 78. Plaintiffs contacted PURA again and asserted that CL&P’s failure to “acknowledge, respond to or provide reasonable accommodations,” was hindering their ability to resolve the billing dispute. Plaintiffs told PURA that CL&P had told them that Plaintiffs’ account could only be

protected from termination by “winter protection.” Id. ¶ 82. On April 18, 2023, Gwynn responded to Plaintiffs, stating that PURA was expanding the inquiry to include ADA compliance, and noting that they had contacted Eversource on Plaintiffs’ behalf. Id. ¶ 83. On April 20, 2023, Plaintiffs contacted Gwynn, requesting injunctive relief against CL&P to preclude the termination of Plaintiffs’ electric services. Id. ¶ 84.

II. LEGAL STANDARD To withstand a motion to dismiss brought pursuant to Federal Rule of Civil Procedure 12(b)(6), “a complaint must contain sufficient factual matter, accepted as true,

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John C. Manigaulte, et al. v. Eversource Energy, et al., (D. Conn. 2026).

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