USCA11 Case: 24-13733 Document: 24-1 Date Filed: 06/30/2025 Page: 1 of 7
[DO NOT PUBLISH] In the United States Court of Appeals For the Eleventh Circuit
____________________
No. 24-13733 Non-Argument Calendar ____________________
JESUS SANTIAGO, JR., Plaintiff-Appellee, versus NENO RESEARCH LLC,
Defendant-Appellant.
Appeal from the United States District Court for the Middle District of Florida D.C. Docket No. 8:24-cv-01330-WFJ-AAS ____________________ USCA11 Case: 24-13733 Document: 24-1 Date Filed: 06/30/2025 Page: 2 of 7
2 Opinion of the Court 24-13733
Before BRANCH, KIDD, and BLACK, Circuit Judges. PER CURIAM: Neno Research, LLC, (Neno) appeals the district court’s de- nial of its motion to compel arbitration in its dispute with Jesus Santiago, Jr. After a de novo review, we affirm the district court. Jones v. Waffle House, Inc., 866 F.3d 1257, 1263 (11th Cir. 2017) (stat- ing we review “de novo both the district court’s denial of a motion to compel arbitration and the district court’s interpretation of an arbitration clause”). I. BACKGROUND In his Complaint, Santiago alleged Neno violated the Fair Credit Reporting Act (FCRA), 15 U.S.C. § 1681e(b), when it pro- vided information to Turn Technologies, Inc. (Turn), that “falsely portrayed Santiago as a convicted felon for burglary and several other misdemeanors for offenses committed between October 2011 and April 2022.” Santiago’s employer terminated him after receiving the background check from Turn. Neno, a non-signatory to an arbitration agreement between Santiago and Turn, moved to compel arbitration in Santiago’s lawsuit against Neno. Santiago previously filed a lawsuit against Turn alleging it violated the FCRA, and Turn demanded Santiago arbitrate his claims pursuant to the arbitration agreement. Santiago requested the court enter an order staying his case against Turn pending ar- bitration, and the district court granted the motion. The arbitrator issued an arbitration award holding Turn did not violate the FCRA. USCA11 Case: 24-13733 Document: 24-1 Date Filed: 06/30/2025 Page: 3 of 7
24-13733 Opinion of the Court 3
Neno contends that Santiago’s allegations against it are nearly identical to those Santiago lodged against Turn, and the ar- bitrator concluded Santiago was not entitled to damages from Turn. Neno contends it may compel arbitration under the doctrine of equitable estoppel or because it is a beneficiary under Turn and Santiago’s agreement. The district court disagreed, finding neither equitable estoppel nor beneficiary enforcement of an arbitration agreement applied. II. DISCUSSION A. Equitable Estoppel Neno contends the district court erred in determining that Santiago was not equitably estopped from denying arbitration. Whether a non-party can enforce an arbitration clause against a party is controlled by the applicable state law. Lawson v. Life of the South Ins. Co., 648 F.3d 1166, 1170-71 (11th Cir. 2011). Florida law applies here. 1 Under Florida’s doctrine of equitable estoppel, “a de- fendant who is a non-signatory to an agreement containing an ar- bitration clause can force arbitration of a signatory’s claims when the signatory . . . must rely on the terms of the written agreement
1 For the first time on appeal, Santiago asserts that Illinois law should apply.
Santiago concedes this argument was not made before the district court, and thus we, like the district court, decide this issue under Florida law. See Stone v. Wall, 135 F.3d 1438, 1442 (11th Cir. 1998) (“[W]hen it was time to raise a dispute about choice of laws, there seems to have been no controversy about what state’s law applied: Florida law. . . . So, the question properly presented to the district court, and now to us, is whether a cause of action exists under Florida law.”). USCA11 Case: 24-13733 Document: 24-1 Date Filed: 06/30/2025 Page: 4 of 7
4 Opinion of the Court 24-13733
in asserting its claims against the nonsignatory. . . .” Kroma Makeup EU, LLC v. Boldface Licensing + Branding, Inc., 845 F.3d 1351, 1354 (11th Cir. 2017) (quotation marks omitted). Equitable estoppel also applies “when the signatory to the contract containing [the] arbi- tration clause raises allegations of substantially interdependent and concerted misconduct by both the nonsignatory and one or more of the signatories to the contract.” Koechli v. BIP Intern., Inc., 870 So. 2d 940, 944 (Fla. 1st DCA 2004). The district court did not err in determining that Santiago’s claim against Neno does not rely on the terms of his contract with Turn. Santiago’s claim against Neno is brought pursuant to the FCRA, not pursuant to the contract between Santiago and Turn. Thus, equitable estoppel based on contractual reliance does not ap- ply. The district court also did not err in finding that Santiago’s claim does not allege “substantially interdependent and concerted misconduct” between Neno and Turn. 2 As the district court stated, “Santiago does not claim that Turn and Neno colluded or con- spired against him in any way.” Santiago also did not assert that “Neno and Turn’s actions were indistinguishable from each other,
2 We reject Neno’s assertion that Santiago forfeited his argument regarding
substantially interdependent and concerted misconduct by not arguing it be- fore the district court. Santiago argued generally in his response in opposition to Neno’s motion to compel arbitration that equitable estoppel was inapplica- ble to this case. The district court addressed the two standards for equitable estoppel under Florida law, and we conclude Santiago did not forfeit this ar- gument. USCA11 Case: 24-13733 Document: 24-1 Date Filed: 06/30/2025 Page: 5 of 7
24-13733 Opinion of the Court 5
like those of a business entity and its owner.” Instead, Santiago alleged “Neno had to gather information on ‘Jesus Santiago’ to in- clude in a criminal background report, which it then had to sell to Turn. . . . These are two distinct steps that cannot be described as ‘inextricably intertwined.’” The district court stated further: Indeed, Plaintiff’s allegations now concern the suffi- ciency of Neno’s information-gathering procedures, rather than Turn’s, which likely yields a separate set of facts. In sum, Plaintiff does not allege fraudulent ‘concerted misconduct’ between signatory Turn and non-signatory Neno. Nor does Plaintiff allege that Neno and Turn engaged in indistinguishable conduct. Accordingly, equitable estoppel in the situation of concerted misconduct is inapplicable. We affirm the district court’s conclusion that Neno cannot compel arbitration using the doctrine of equitable estoppel. B. Beneficiary Neno contends the district court erred in finding Neno was not entitled to enforce Santiago’s arbitration agreement as a bene- ficiary of the agreement between Santiago and Turn. The arbitra- tion clause provides the following: You and Turn agree to arbitrate all disputes and claims between us that arise out of, relate to, or are associated with the Services, the Sites or Turn. This agreement to arbitrate is intended to be broadly inter- preted.
Free access — add to your briefcase to read the full text and ask questions with AI
USCA11 Case: 24-13733 Document: 24-1 Date Filed: 06/30/2025 Page: 1 of 7
[DO NOT PUBLISH] In the United States Court of Appeals For the Eleventh Circuit
____________________
No. 24-13733 Non-Argument Calendar ____________________
JESUS SANTIAGO, JR., Plaintiff-Appellee, versus NENO RESEARCH LLC,
Defendant-Appellant.
Appeal from the United States District Court for the Middle District of Florida D.C. Docket No. 8:24-cv-01330-WFJ-AAS ____________________ USCA11 Case: 24-13733 Document: 24-1 Date Filed: 06/30/2025 Page: 2 of 7
2 Opinion of the Court 24-13733
Before BRANCH, KIDD, and BLACK, Circuit Judges. PER CURIAM: Neno Research, LLC, (Neno) appeals the district court’s de- nial of its motion to compel arbitration in its dispute with Jesus Santiago, Jr. After a de novo review, we affirm the district court. Jones v. Waffle House, Inc., 866 F.3d 1257, 1263 (11th Cir. 2017) (stat- ing we review “de novo both the district court’s denial of a motion to compel arbitration and the district court’s interpretation of an arbitration clause”). I. BACKGROUND In his Complaint, Santiago alleged Neno violated the Fair Credit Reporting Act (FCRA), 15 U.S.C. § 1681e(b), when it pro- vided information to Turn Technologies, Inc. (Turn), that “falsely portrayed Santiago as a convicted felon for burglary and several other misdemeanors for offenses committed between October 2011 and April 2022.” Santiago’s employer terminated him after receiving the background check from Turn. Neno, a non-signatory to an arbitration agreement between Santiago and Turn, moved to compel arbitration in Santiago’s lawsuit against Neno. Santiago previously filed a lawsuit against Turn alleging it violated the FCRA, and Turn demanded Santiago arbitrate his claims pursuant to the arbitration agreement. Santiago requested the court enter an order staying his case against Turn pending ar- bitration, and the district court granted the motion. The arbitrator issued an arbitration award holding Turn did not violate the FCRA. USCA11 Case: 24-13733 Document: 24-1 Date Filed: 06/30/2025 Page: 3 of 7
24-13733 Opinion of the Court 3
Neno contends that Santiago’s allegations against it are nearly identical to those Santiago lodged against Turn, and the ar- bitrator concluded Santiago was not entitled to damages from Turn. Neno contends it may compel arbitration under the doctrine of equitable estoppel or because it is a beneficiary under Turn and Santiago’s agreement. The district court disagreed, finding neither equitable estoppel nor beneficiary enforcement of an arbitration agreement applied. II. DISCUSSION A. Equitable Estoppel Neno contends the district court erred in determining that Santiago was not equitably estopped from denying arbitration. Whether a non-party can enforce an arbitration clause against a party is controlled by the applicable state law. Lawson v. Life of the South Ins. Co., 648 F.3d 1166, 1170-71 (11th Cir. 2011). Florida law applies here. 1 Under Florida’s doctrine of equitable estoppel, “a de- fendant who is a non-signatory to an agreement containing an ar- bitration clause can force arbitration of a signatory’s claims when the signatory . . . must rely on the terms of the written agreement
1 For the first time on appeal, Santiago asserts that Illinois law should apply.
Santiago concedes this argument was not made before the district court, and thus we, like the district court, decide this issue under Florida law. See Stone v. Wall, 135 F.3d 1438, 1442 (11th Cir. 1998) (“[W]hen it was time to raise a dispute about choice of laws, there seems to have been no controversy about what state’s law applied: Florida law. . . . So, the question properly presented to the district court, and now to us, is whether a cause of action exists under Florida law.”). USCA11 Case: 24-13733 Document: 24-1 Date Filed: 06/30/2025 Page: 4 of 7
4 Opinion of the Court 24-13733
in asserting its claims against the nonsignatory. . . .” Kroma Makeup EU, LLC v. Boldface Licensing + Branding, Inc., 845 F.3d 1351, 1354 (11th Cir. 2017) (quotation marks omitted). Equitable estoppel also applies “when the signatory to the contract containing [the] arbi- tration clause raises allegations of substantially interdependent and concerted misconduct by both the nonsignatory and one or more of the signatories to the contract.” Koechli v. BIP Intern., Inc., 870 So. 2d 940, 944 (Fla. 1st DCA 2004). The district court did not err in determining that Santiago’s claim against Neno does not rely on the terms of his contract with Turn. Santiago’s claim against Neno is brought pursuant to the FCRA, not pursuant to the contract between Santiago and Turn. Thus, equitable estoppel based on contractual reliance does not ap- ply. The district court also did not err in finding that Santiago’s claim does not allege “substantially interdependent and concerted misconduct” between Neno and Turn. 2 As the district court stated, “Santiago does not claim that Turn and Neno colluded or con- spired against him in any way.” Santiago also did not assert that “Neno and Turn’s actions were indistinguishable from each other,
2 We reject Neno’s assertion that Santiago forfeited his argument regarding
substantially interdependent and concerted misconduct by not arguing it be- fore the district court. Santiago argued generally in his response in opposition to Neno’s motion to compel arbitration that equitable estoppel was inapplica- ble to this case. The district court addressed the two standards for equitable estoppel under Florida law, and we conclude Santiago did not forfeit this ar- gument. USCA11 Case: 24-13733 Document: 24-1 Date Filed: 06/30/2025 Page: 5 of 7
24-13733 Opinion of the Court 5
like those of a business entity and its owner.” Instead, Santiago alleged “Neno had to gather information on ‘Jesus Santiago’ to in- clude in a criminal background report, which it then had to sell to Turn. . . . These are two distinct steps that cannot be described as ‘inextricably intertwined.’” The district court stated further: Indeed, Plaintiff’s allegations now concern the suffi- ciency of Neno’s information-gathering procedures, rather than Turn’s, which likely yields a separate set of facts. In sum, Plaintiff does not allege fraudulent ‘concerted misconduct’ between signatory Turn and non-signatory Neno. Nor does Plaintiff allege that Neno and Turn engaged in indistinguishable conduct. Accordingly, equitable estoppel in the situation of concerted misconduct is inapplicable. We affirm the district court’s conclusion that Neno cannot compel arbitration using the doctrine of equitable estoppel. B. Beneficiary Neno contends the district court erred in finding Neno was not entitled to enforce Santiago’s arbitration agreement as a bene- ficiary of the agreement between Santiago and Turn. The arbitra- tion clause provides the following: You and Turn agree to arbitrate all disputes and claims between us that arise out of, relate to, or are associated with the Services, the Sites or Turn. This agreement to arbitrate is intended to be broadly inter- preted. It includes, but is not limited to, all claims arising out of or relating to any aspect of our relation- ship, whether based in contract, tort, statute, fraud, USCA11 Case: 24-13733 Document: 24-1 Date Filed: 06/30/2025 Page: 6 of 7
6 Opinion of the Court 24-13733
misrepresentation or any other legal theory, that arose either before or during this or any prior agree- ment, or that may arise after termination of these Terms, including . . . claims involving the security, transfer, or use of data about you. . . . References to “Turn”, “you”, and “us” include our respective pre- decessors in interest, successors, and assigns, as well as our respective past, present, and future subsidiar- ies, affiliates, agents, employees, and all authorized or unauthorized users or beneficiaries of Services or Sites under this or prior agreements between us. The district court did not err in determining that, based on the plain language, “beneficiaries” under the arbitration clause are “those who purchase, receive, or otherwise use the worker screen- ing reports that Turn prepares for potential employees.” It follows that “Neno cannot reasonably be understood as a user or benefi- ciary of the background check services Turn provided to verify ‘Je- sus Santiago’s’ continued employment.” While Neno contends it benefitted from its agreement with Turn to provide court records, Neno is not an anticipated user or beneficiary of a contract for a background report on Santiago. We affirm the district court’s conclusion that Neno was not a beneficiary under the arbitration clause and cannot compel arbi- tration under that clause. III. CONCLUSION After de novo review, we conclude the district court did not err in determining neither equitable estoppel nor beneficiary USCA11 Case: 24-13733 Document: 24-1 Date Filed: 06/30/2025 Page: 7 of 7
24-13733 Opinion of the Court 7
enforcement of an arbitration agreement apply. See Jones, 866 F.3d at 1263. Thus, we affirm the district court’s denial of the motion to compel arbitration. AFFIRMED.