Jeanette Engler and Richard Lichdean v. the Ritz-Carlton Hotel Company

Court of Appeals of Texas·Decided April 28, 2023·No. 05-22-00067-CV·Published

Opinion

AFFIRMED and Opinion Filed April 28, 2023

S In The

Court of Appeals

Fifth District of Texas at Dallas No. 05-22-00067-CV

JEANETTE ENGLER AND RICHARD LICHDEAN, Appellants V.

THE RITZ-CARLTON HOTEL COMPANY, Appellee

On Appeal from the 192nd Judicial District Court Dallas County, Texas

Trial Court Cause No. DC-18-17624

MEMORANDUM OPINION

Before Justices Carlyle, Garcia, and Rosenberg1 Opinion by Justice Garcia

Appellants Jeanette Engler and Richard Lichdean sued appellee The Ritz-

Carlton Hotel Company (“RC”), alleging that their wedding at the Ritz-Carlton Dallas hotel was ruined by a burglary in Engler’s bridal suite during the rehearsal dinner. The trial judge rendered a take-nothing summary judgment in favor of RC. Engler and Lichdean appeal. We affirm.

1 The Hon. Barbara Rosenberg, Justice, Assigned

I. BACKGROUND

A. Factual Allegations Appellants alleged the following facts in their live pleading at the time of judgment.

Appellants got engaged and visited the Ritz-Carlton Dallas hotel before choosing it as their wedding venue. Hotel personnel “represented that they would ensure the security of the guests and their rooms, and they promised to immediately resolve any problems that may occur at their hotel.” Appellants chose the Ritz- Carlton Dallas hotel as their wedding venue and arrived on March 9, 2017, for the four-day celebration. Engler’s room was suite 705.

Appellants’ rehearsal dinner was the evening of March 10. At around 6:00 p.m., Engler interacted with Valeria Gomez, who was an employee of Premier Cleaning Services and a borrowed servant of RC. Gomez entered Engler’s suite and announced she was there for “turndown service.” Gomez left, and soon thereafter Engler also left to attend the rehearsal dinner. When Engler left, “she confirmed that both entry doors to her suite were shut, locked, and secured.”

While Engler was gone, Gomez returned to Engler’s suite to perform turndown and cleaning services. She propped open the main entry door to the suite

while performing those services. A burglar (identified in summary-judgment evidence as Omar Rimlawi) accessed the room through the propped-open door.2 When Engler returned to her suite at around 10:10 p.m., she discovered that the suite had been ransacked. Numerous items were stolen, including an engagement ring and wedding band, designer cosmetics, wedding gifts, medications, and jewelry. Other items were ruined or scattered throughout the room. Lichdean called the police. After the police arrived, they observed Engler’s state of mind and took her away in handcuffs for a mental-health evaluation. She was released at about 4:00 a.m. and returned to the hotel. She was not allowed to return to her suite but instead was given a standard non-suite room. The wedding still took place, but Engler and Lichdean experienced and continued to experience severe emotional and psychological distress stemming from the burglary. B. Procedural History In 2018, appellants sued RC and Premier. Their claims against Premier were disposed of via pretrial motions, and on appeal they do not attack the judgment as it concerns Premier.

2 The summary-judgment evidence contains Gomez’s deposition testimony that she closed the door when she entered the room to perform housekeeping services. However, it also contains deposition testimony from another housekeeper, Maria Moreno, that at around 7:15 or 7:20 she joined Gomez in working on Engler’s room, and the door was open when she arrived there. Moreno also said that she and Gomez left the room together and closed the door and that she never saw a man in the room. As our analysis below shows, the discrepancy in the evidence does not affect the outcome of this appeal.

In October 2020, appellants filed their Seventh Amended Petition, which was their live pleading at the time of judgment. Appellants asserted the following claims against RC:

• Negligent hiring, supervision, training, and retention;

• General negligence;

• Negligent undertaking;

• Gross negligence • Intentional infliction of emotional distress;

• Violations of the Deceptive Trade Practices-Consumer Protection Act (“DTPA”);

• Premises liability; and • Breach of contract.

Soon thereafter, RC filed a First Amended Traditional and No-Evidence Motion for Partial Summary Judgment (“First MSJ”) that attacked appellants’ claims for (i) DTPA violations, (ii) gross negligence and exemplary damages, (iii) intentional infliction of emotional distress, and (iv) negligent hiring, training, supervision, or retention. The First MSJ also attacked appellants’ ability to recover mental-anguish or emotional-distress damages under any legal theory. Appellants filed a response to the motion. They later filed a supplemental response, which RC moved to strike.

The trial judge signed an order granting RC’s First MSJ that did not state the reasons for the ruling. The judge also signed a separate order granting RC’s motion

to strike appellants’ supplemental summary-judgment response. Appellants do not complain on appeal about the striking of their supplemental response, so we will not discuss that response further in this opinion.

In September 2021, the trial judge signed a partial-summary-judgment order in appellants’ favor, ruling that Gomez was a “borrowed employee” of RC at the time of the incident at issue in this case.

Also in September 2021, RC filed a motion for summary judgment (“Second MSJ”) in which it argued that appellants’ case was governed solely by premises- liability law and that RC was entitled to summary judgment on appellants’ premises- liability claims because it owed appellants no legal duty and because proximate causation was lacking. Appellants filed a response to the Second MSJ.

On October 26, 2021, the trial judge signed an order that sustained certain objections RC lodged against some of appellants’ evidence, granted RC’s Second MSJ, and rendered judgment that appellants “take nothing on their causes of action against” RC. Appellants filed a motion to reconsider that order and a supplemental motion to reconsider that order. On November 4, 2021, the trial judge signed a modified order that allowed appellants to amend one of their summary-judgment affidavits and then overruled certain objections RC had made to that affidavit. The modified order still granted RC’s Second MSJ “in all respects” and still rendered judgment that appellants take nothing on their causes of action against RC. The modified order also contained express rulings that (1) appellants’ premises-liability

claims failed because the criminal conduct of an unknown third party was not foreseeable to RC and (2) appellants’ general-negligence and other claims were foreclosed as a matter of law because appellants’ claims sounded solely in premises liability under cases such as Timberwalk Apartments, Partners, Inc. v. Cain, 972 S.W.2d 749 (Tex. 1998). That same day, the trial judge signed a take-nothing final judgment in RC’s favor.

Appellants timely filed a motion for new trial, which the trial judge denied.

Appellants then timely perfected this appeal. C. Issues on Appeal Appellants raise two issues on appeal. In their first issue, they argue that the trial judge erred by granting summary judgment in RC’s favor. In their second issue, they argue that the trial judge erred by denying their motion for new trial based on newly discovered evidence.

II. ISSUE ONE: SUMMARY JUDGMENT A. Standard of Review RC raised both traditional and no-evidence grounds in its summary-judgment motions.

We review a summary judgment de novo. See Merriman v. XTO Energy, Inc., 407 S.W.3d 244, 248 (Tex. 2013).

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Jeanette Engler and Richard Lichdean v. the Ritz-Carlton Hotel Company, (Tex. Ct. App. 2023).

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