Jacqueline Belzone v. Nespresso USA, Inc., Krista Neighbours and Joshua Ashley

District Court, N.D. Illinois·Decided July 13, 2026·No. 1:25-cv-09151·Unknown

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE NORTHERN DISTRICT OF ILLINOIS EASTERN DIVISION

JACQUELINE BELZONE, ) ) Plaintiff, ) Case No. 25 C 9151 ) v. ) ) Judge Robert W. Gettleman NESPRESSO USA, INC., KRISTA ) NEIGHBOURS and JOSUHA ASHLEY, ) ) Defendants. )

MEMORANDUM OPINION AND ORDER

Plaintiff Jacqueline Belzone alleges that she worked for more than a decade for defendant Nespresso USA, Inc.—the owner and operator of boutique coffee shops, and the maker of espresso machines. According to plaintiff, she is African American, and Nespresso—along with two of its employees, defendants Krista Neighbours and Joshua Ashley—racially discriminated against her when they denied her promotions and filled those roles with less experienced “White people.” She further alleges that Nespresso’s leadership ignored her complaints about how she was being treated, and racially harassed her with derogatory comments. And, she alleges, Nespresso also failed to reasonably accommodate a disability that impaired her eyesight. Ultimately, she claims, this all became too much, and she was forced to resign and to file her complaint here. Her complaint asserts 11 counts: a claim against Nespresso for racial discrimination under Title VII of the Civil Rights Act of 1964 (“Title VII”), 42 U.S.C. § 2000e, et seq. (Count I); a claim against Nespresso for racial harassment under Title VII (Count II); a claim against all defendants for racial discrimination under 42 U.S.C. § 1981 (Count III); a claim against all defendants for racial harassment under § 1981 (Count IV); a claim against all defendants for retaliation under § 1981 (Count V); a claim against Nespresso for “harassment (retaliation)” under Title VII (Count VI); a claim against Nespresso for violating Title I of the Americans with Disabilities Act (“ADA”), 42 U.S.C. § 12101, et seq., based on disability discrimination (Count VII); a claim against Nespresso for violating Title I of the ADA based on “unequal terms,

privileges, and conditions of employment” (Count VIII); a claim against Nespresso for retaliation under Title VII and the ADA (Count IX); a claim against Nespresso for constructive discharge based on race under Title VII (Count X); and a claim against Nespresso for constructive discharge based on disability under Title VII and the ADA (Count XI). Nespresso has moved to dismiss all counts under Fed. R. Civ. P. 12(b)(6), and to dismiss defendants Neighbours and Ashley based on plaintiff’s failure to timely serve them under Fed. R. Civ. P. 4(m). Plaintiff opposes. For the reasons below, the court grants in part and denies in part Nespresso’s motion. BACKGROUND Plaintiff alleges the following facts in its complaint, which are taken as true in resolving

Nespresso’s motion. Alam v. Miller Brewing Co., 709 F.3d 662, 665-66 (7th Cir. 2013). Plaintiff is African American. She began working for Nespresso in May 2013, as a Boutique Coffee Specialist. According to plaintiff, she “performed her job duties satisfactorily.” Yet she “did not receive pay increases at the same rate as similarly situated White employees,” and she was “passed over for promotions on several different occasions.” Indeed, she was denied a promotion to “Coffee Training Lead,” to “Customer Facing Training Specialty,” and to “Senior Manager”—all while she was “already fulfilling the duties of the ‘higher roles’ without the title.”

2 Not only was she passed over, but Nespresso employees, Neighbours (a Director of Retail) and Ashley (a District Manager), “filled the roles with less qualified and less experienced . . . White people.” And as for the Senior Manager role specifically, Neighbours and Ashley “conducted a ‘sham’ interview with [p]laintiff,” even though they knew that they did not intend “to hire her for

the role because the position was already filled.” The “selected White candidate,” moreover, had been with the company for only two years—eight fewer than plaintiff. There were also other instances of discrimination: • Nespresso told plaintiff that there was no Assistant Management role at the store where she worked. But “shortly after [plaintiff] was transferred to another location, a White person was hired for” that role. • Nespresso treated plaintiff “differently than White” people when “interviewing for positions by holding her to “different standards.” For example, Nespresso “leadership discussed ‘a new puppy’ and a ‘peanut butter sandwich’ with the selected candidate,” while at the same time it “criticized” plaintiff for “arbitrary, non-performance related criteria.” • Nespresso “told [p]laintiff that to receive a certain promotion, she would have to be in a role for one year,” while “similarly situated White employees were promoted within months of being employed.”

At the same time plaintiff was being denied promotions, she was leading initiatives for Black History Month and Juneteenth. Because Nespresso evidently thought plaintiff was “good enough” to lead Nespresso’s “diversity efforts”—just not Nespresso’s work “standards”— plaintiff “engaged in legally protected activity when she complained that” Nespresso was using “her ‘for diversity efforts’ but den[ying] her multiple promotions because of her race.” In response, Nespresso “ignored [her] and failed to communicate with her,” which hampered her “ability to perform essential job tasks.” Nespresso also approved plaintiff to participate in a global marketing campaign, but after she returned home from traveling for the campaign, Nespresso told her that she would need to use personal paid time off for the trip and would not 3 be compensated with a stipend and money for the travel time. Yet “all of the other employees (non-Black)” received travel stipends and hourly compensation. Nespresso thus “implemented [its] ‘paid time-off’ policy differently with [her], as compared with similarly situated White employees who had not engaged in legally protected activity.”

There were also instances of racial harassment. Nespresso leadership made several comments about plaintiff, which reflected “negative stereotype[s] associated with Black people”: • “You’re not polished enough to be a manager here at Nespresso.” • “I don’t like her hair. Her hair is too messy.” • “You don’t always have to be the loudest voice in the room.” • “I’m scared of you.” Finally, plaintiff “was denied a reasonable accommodation after dealing with an issue with a disability that arose about five . . . years ago”—a disability which “severely impaired her eyesight,” and which Nespresso knew about. After plaintiff’s paid time off was exhausted, Nespresso “forced her to take a leave of absence,” and “refused to engage in the interactive process and provide a reasonable accommodation for” her. Nespresso’s “actions exacerbated [her] health.” And so, “[a]fter being denied multiple promotions, and a reasonable accommodation, [p]laintiff resigned on November 8, 2023.” In June 2024, plaintiff filed a discrimination charge with the EEOC. Less than a year later, she received a right to sue letter. On August 3, 2025, plaintiff filed her complaint in this court asserting 11 counts—all of which are asserted against Nespresso, and three of which (Counts III-V) are also asserted against Neighbours and Ashley. Three months later, on November 4, 2025, plaintiff advised the court at a status hearing

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Jacqueline Belzone v. Nespresso USA, Inc., Krista Neighbours and Joshua Ashley, (N.D. Ill. 2026).

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