Jackson v. Verizon Wireless

676 F. Supp. 2d 728, 2009 U.S. Dist. LEXIS 100922, 2009 WL 3617739
District Court, S.D. Indiana·Decided October 28, 2009·No. 1:08-cv-00806·Published

Opinion

ORDER GRANTING IN PART AND DENYING IN PART DEFENDANT’S MOTION FOR SUMMARY JUDGMENT

SARAH EVANS BARKER, District Judge.

This cause is before the Court on Defendant’s Motion for Summary Judgment [Docket No. 36], filed on June 15, 2009, pursuant to Federal Rule of Civil Procedure 56 and Local Rule 56.1. Plaintiff, Ronald Jackson, brings his claim against his current employer, Defendant, Célico Partnership d/b/a Verizon Wireless (“Verizon”), 1 for its allegedly discriminatory actions toward him based on his race (African-American), 2 in violation of Title VII of the Civil Rights Act of 1964, as amended, 42 U.S.C. § 2000e et seq. and 42 U.S.C. § 1981. For the reasons detailed below, we DENY Defendant’s Motion for Summary Judgment as to Plaintiffs race discrimination claim.

Factual Background

On February 7, 2005, Mr. Jackson began working for Verizon as a retail representative at Verizon’s kiosk located in the Lafayette Square Mall in Indianapolis, Indiana. Deposition of Ronald Jackson (“Jackson Dep.”) at 44. As a retail representative, Mr. Jackson’s job duties include selling Verizon cell phone products, acces *731 sories, and data services, as well as providing customer service. Verizon retail representatives, such as Mr. Jackson, are evaluated on various criteria, including the number of new activations, upgrades, and accessory sales they generate. Id. at 56-57. Mr. Jackson worked at the Lafayette Square Mall kiosk until the location closed in September 2008, at which point he moved to Verizon’s Centre West store, located at 4525 Lafayette Road, Indianapolis, Indiana, where he currently remains employed. Id. at 46; Affidavit of Donita Brooks (“Brooks Aff.”) ¶ 8. Mr. Jackson’s manager is Andre Johnson. Brooks Aff. ¶ 9.

Defendant’s Failure to Hire Plaintiff for Open Sales Representative Position

On August 22, 2007, Mr. Jackson applied for a vacant retail sales representative position at Verizon’s Castleton location. 3 On September 1, 2007, before a hire had been made for that open position, an additional Verizon sales representative position opening was posted for the Castleton location. Elizabeth Hill, the Castleton store manager, acted as hiring manager at the Castle-ton store and conducted the applicants’ interviews for the open positions. Brooks Aff. ¶ 11. Theodore (“Ted”) Wendling, the District Manager of Retail Sales in Indianapolis, Indiana, was responsible for approving or declining Ms. Hill’s hiring recommendations and attended the interviews when available. Affidavit of Theodore Wendling (“Wendling Aff.”) ¶ 5.

A sufficient number of internal candidates applied for the open positions, so no outside candidates were solicited or considered by Verizon. Deposition of Elizabeth Hill (“Hill Dep.”) at 40. Nine Verizon employees ultimately applied for the open positions at the Castleton location, and, because the two openings had occurred in such close succession, candidates who applied for either of the openings were considered for both of the open positions. Wendling Aff. ¶ 10. The final applicants included: (1) Mr. Jackson, an African-American male; (2) Alexandria Wilson, an African-American female; (3) Branden Lienemann, a Caucasian male; (4) Terrell Washington, an African-American male; (5) Jamillah Perry, an African-American female; (6) Tazae Hughes, an African-American male; (7) Katie Hall, a Caucasian female; (8) Tammie Kery, a Caucasian female; and (9) Elaina Morton, a Caucasian female. Brooks Aff. ¶ 14.

Because Mr. Jackson met the minimum requirements to be a sales representative, he received an interview for the Castleton openings, which took place on August 31, 2007. Id. ¶ 15. Ms. Hill testified that, before the interview, Mr. Wendling had already determined that he did not want to hire Mr. Jackson because he did not think he [Mr. Jackson] would “be a good fit” at the Castleton location. Hill Dep. at 104-105. Despite this alleged comment, Ms. Hill and Mr. Wendling interviewed Mr. Jackson, and, as part of the hiring process, they also reviewed Mr. Jackson’s sales performance. During his interview, Ms. Hill informed Mr. Jackson that one of her objectives was to hire someone who could increase the store’s sales of Verizon accessories. Hill Dep. at 44Mfi.

Upon review of Mr. Jackson’s sales numbers, Ms. Hill observed that Mr. Jackson’s accessory sales were “low” (id. at 44) and Mr. Wendling noted that Mr. Jackson regularly failed to meet Verizon’s expecta *732 tions for accessory sales. Wendling Aff. ¶ 13. However, Ms. Hill testified that those numbers had to be considered with reference to his location because the Lafayette Square location, where Mr. Jackson worked at the time, “gets no business.” Hill Dep. at 121-122. Despite this obstacle, Mr. Jackson was one of the top overall sellers at the Lafayette Square store from March 2007 to the time of his interview. 4 See Pl.’s Exh. B.

During the interview, Ms. Hill and Mr. Wendling observed that Mr. Jackson had difficulty maintaining eye contact with them, and Ms. Hill testified that she believed that good eye contact was a necessary skill for a sales representative to possess in order to build trust with customers. 5 Hill Dep. at 45-46; see also Wendling Aff. ¶ 14. Additionally, Mr. Wendling determined that Mr. Jackson’s communication skills were not as strong as those of the other applicants. Because a sales representative needs to effectively communicate with customers, Mr. Wendling was concerned about Mr. Jackson’s deficiencies in this area. Wendling Aff. ¶ 15. Following his interview, neither Ms. Hill nor Mr. Wendling recommended that Mr. Jackson remain under consideration for either of the open positions. Wendling Aff. ¶ 24.

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Jackson v. Verizon Wireless, 676 F. Supp. 2d 728, 2009 U.S. Dist. LEXIS 100922, 2009 WL 3617739 (S.D. Ind. 2009).

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