MEMORANDUM OF DECISION
TERRY L. MYERS, Chief Judge.
PROCEDURAL BACKGROUND
Gary and Maria Risner (“Debtors”) filed a voluntary petition for chapter 7 relief on June 29, 2004. Doc. No. 1. The chapter 7 trustee filed a “no asset” report. Doc. No. 6. The time for objecting to discharge expired on September 28, and Debtors’ discharge was entered on October 4, 2004. Doc. No. 23.
Debtors have filed several motions asserting that their creditors and/or their creditors’ collection agents violated the automatic stay of § 362(a) between the filing on June 29 and their discharge on October 4.
In the motion presently before the Court, Debtors target creditor Nampa Radiologists, P.A. (“NR”).
See
Doc. No. 29. Debtors’ motion sought damages, attorney’s fees and costs, and punitive damages.
Id.
Debtors filed a previous motion for sanctions against NR and scheduled it for an October 4, 2004 hearing.
See
Doc. Nos. 13, 15. NR did not appear at the October 4 hearing. Debtors submitted that matter upon (a) the Court’s files, (b) Exhibit 3 introduced at the hearing, and (c) the hearing testimony of Maria Risner. The Court took the motion under advisement and, upon its review of the record, determined that Debtors’ service of the motion did not satisfy the requirements of Fed. R. Bankr.P. 7004(b)(3). On October 5, 2004, it denied the motion without addressing the merits.
See
Doc. No. 26.
On October 7, 2004, Debtors filed a new motion against NR, properly served it, and set a hearing for November 1.
See
Doc. Nos. 29, 30. NR responded, and appeared at the November 1 hearing on the contested matter.
At that hearing, NR offered in lieu of testimony the affidavits of Steven Hippier, NR’s attorney, and Paul Dewitt, the president of Practice Management, Inc. (“PMI”), the company that handles NR’s billings.
See
Doc. Nos. 33, 34. Debtors, through their attorney Kelly Beeman, accepted all the factual assertions found in those affidavits without dispute and waived cross examination.
Debtors did not present any evidence at the November 1, 2004 hearing. Instead, Mr. Beeman indicated they would rely on the testimony and exhibit introduced at the October 4 hearing on their previous motion.
At the November 1 hearing, Mr. Bee-man orally withdrew Debtors’ claim for punitive damages.
The parties presented legal arguments on the remaining issues and the matter was taken under advisement. To the extent required by rule, the following constitutes the Court’s findings of fact and conclusions of law.
FACTS
When Debtors’ bankruptcy was filed on June 29, 2004, they listed creditor “Nampa Radiologists, P.A.” at an address of “P.O. Box. 9649, Boise, ID, 83707.” Doc. No. 1 at schedule F. The Bankruptcy Noticing Center’s (“BNC”) certificate of service reflects first class mail service on NR on July 2, 2004, using an address of “P.O. Box. 9649, Boise, ID 83707-4649”.
Although addressed to NR, the post office box was actually that of NR’s billing
agent, PMI. Doc. No. 33 at 1-2.
When PMI received notice of Debtors’ bankruptcy, it immediately reviewed Debtors’ accounts and “zeroed out” all outstanding balances. Unfortunately, a pre-petition medical procedure was still being reviewed by NR to determine the proper billing code and possible insurance coverage. This charge had not yet posted to Debtors’ account. NR’s determination was made after PMI received notice of Debtors’ bankruptcy, reviewed all Debtors’ accounts and zeroed out all balances. Once that determination was made, the charge (of $100.00) was posted and a bill was generated and sent to Debtors in August. Doc. No. 33 at 2-3. PMI sent another reminder billing statement in early September.
Id.
at 3.
Debtors’ response to these two bills was to file a § 362(h) motion. Doc. No. 13. Mr. Beeman made no attempt to contact the creditor by telephone or letter to alert the creditor to the stay violation, determine why the creditor had so acted, request that the bills cease, or otherwise resolve the matter.
In mid-September, a billing clerk at PMI received Debtors’ first motion regarding violation of the stay. The clerk did not understand the significance of this pleading, and concluded it simply identified that a bankruptcy had been filed. He therefore reviewed Debtors’ accounts and, consistent with policy, zeroed out the same
including
the charge at issue. Doc. No. 33 at 3. No further actions were taken by PMI regarding Debtors’ first motion, and no further collection efforts were made.
When Debtors properly served their second motion on NR through its registered agent, NR promptly responded by contacting PMI’s president, Mr. Dewitt, who then contacted Mr. Hippier. NR and PMI, through Mr. Hippier, attempted to negotiate a resolution with Mr. Beeman.
The conversation, initiated by Mr. Hip-pier, was the first contact Mr. Beeman ever had with NR, PMI or any attorney for them. It is undisputed that, had Debtors or Mr. Beeman called the billing agent and indicated a bankruptcy existed, “the bill would have immediately been zeroed out, an apology made, and any damage rectified.” Doc. No. 33 at 5. Not only was this assertion made by Mr. Dewitt and not contested, its accuracy was demonstrated through PMI’s response to Debtors’ first motion.
Id.
at 4-5.
DISCUSSION AND DISPOSITION
A stay violation occurred. But the Court will not award damages, fees or costs, nor impose other sanction, for that violation. This may seem incongruous, but it is a conclusion driven by several factors.
A. Creditors should not violate the stay, and face consequences if they do
This Court has previously noted that “the stay is one of the fundamental debtor protections under the Code, and that it ‘stops all collection efforts.’ ”
In re Aughenbaugh,
02.4 I.B.C.R. 157, 158 (Bankr.D.Idaho 2002) (quoting
Franchise Tax Bd. v. Roberts (In re Roberts),
175 B.R. 339, 343 (9th Cir. BAP 1994)).
The reach of the automatic stay is broad. It prohibits any act taken against the debtor or to recover a claim against the debtor. The stay requires the creditor to maintain the status quo ante and to remediate acts taken in ignorance of the stay.
Id.
(quoting Roberts);
see also Eskanos & Adler, P.C. v. Leetien,
309 F.3d 1210, 1214 (9th Cir.2002) (“The scope of protections embodied in the automatic stay is quite broad, and serves as one of the most important protections in bankruptcy law.”
);
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MEMORANDUM OF DECISION
TERRY L. MYERS, Chief Judge.
PROCEDURAL BACKGROUND
Gary and Maria Risner (“Debtors”) filed a voluntary petition for chapter 7 relief on June 29, 2004. Doc. No. 1. The chapter 7 trustee filed a “no asset” report. Doc. No. 6. The time for objecting to discharge expired on September 28, and Debtors’ discharge was entered on October 4, 2004. Doc. No. 23.
Debtors have filed several motions asserting that their creditors and/or their creditors’ collection agents violated the automatic stay of § 362(a) between the filing on June 29 and their discharge on October 4.
In the motion presently before the Court, Debtors target creditor Nampa Radiologists, P.A. (“NR”).
See
Doc. No. 29. Debtors’ motion sought damages, attorney’s fees and costs, and punitive damages.
Id.
Debtors filed a previous motion for sanctions against NR and scheduled it for an October 4, 2004 hearing.
See
Doc. Nos. 13, 15. NR did not appear at the October 4 hearing. Debtors submitted that matter upon (a) the Court’s files, (b) Exhibit 3 introduced at the hearing, and (c) the hearing testimony of Maria Risner. The Court took the motion under advisement and, upon its review of the record, determined that Debtors’ service of the motion did not satisfy the requirements of Fed. R. Bankr.P. 7004(b)(3). On October 5, 2004, it denied the motion without addressing the merits.
See
Doc. No. 26.
On October 7, 2004, Debtors filed a new motion against NR, properly served it, and set a hearing for November 1.
See
Doc. Nos. 29, 30. NR responded, and appeared at the November 1 hearing on the contested matter.
At that hearing, NR offered in lieu of testimony the affidavits of Steven Hippier, NR’s attorney, and Paul Dewitt, the president of Practice Management, Inc. (“PMI”), the company that handles NR’s billings.
See
Doc. Nos. 33, 34. Debtors, through their attorney Kelly Beeman, accepted all the factual assertions found in those affidavits without dispute and waived cross examination.
Debtors did not present any evidence at the November 1, 2004 hearing. Instead, Mr. Beeman indicated they would rely on the testimony and exhibit introduced at the October 4 hearing on their previous motion.
At the November 1 hearing, Mr. Bee-man orally withdrew Debtors’ claim for punitive damages.
The parties presented legal arguments on the remaining issues and the matter was taken under advisement. To the extent required by rule, the following constitutes the Court’s findings of fact and conclusions of law.
FACTS
When Debtors’ bankruptcy was filed on June 29, 2004, they listed creditor “Nampa Radiologists, P.A.” at an address of “P.O. Box. 9649, Boise, ID, 83707.” Doc. No. 1 at schedule F. The Bankruptcy Noticing Center’s (“BNC”) certificate of service reflects first class mail service on NR on July 2, 2004, using an address of “P.O. Box. 9649, Boise, ID 83707-4649”.
Although addressed to NR, the post office box was actually that of NR’s billing
agent, PMI. Doc. No. 33 at 1-2.
When PMI received notice of Debtors’ bankruptcy, it immediately reviewed Debtors’ accounts and “zeroed out” all outstanding balances. Unfortunately, a pre-petition medical procedure was still being reviewed by NR to determine the proper billing code and possible insurance coverage. This charge had not yet posted to Debtors’ account. NR’s determination was made after PMI received notice of Debtors’ bankruptcy, reviewed all Debtors’ accounts and zeroed out all balances. Once that determination was made, the charge (of $100.00) was posted and a bill was generated and sent to Debtors in August. Doc. No. 33 at 2-3. PMI sent another reminder billing statement in early September.
Id.
at 3.
Debtors’ response to these two bills was to file a § 362(h) motion. Doc. No. 13. Mr. Beeman made no attempt to contact the creditor by telephone or letter to alert the creditor to the stay violation, determine why the creditor had so acted, request that the bills cease, or otherwise resolve the matter.
In mid-September, a billing clerk at PMI received Debtors’ first motion regarding violation of the stay. The clerk did not understand the significance of this pleading, and concluded it simply identified that a bankruptcy had been filed. He therefore reviewed Debtors’ accounts and, consistent with policy, zeroed out the same
including
the charge at issue. Doc. No. 33 at 3. No further actions were taken by PMI regarding Debtors’ first motion, and no further collection efforts were made.
When Debtors properly served their second motion on NR through its registered agent, NR promptly responded by contacting PMI’s president, Mr. Dewitt, who then contacted Mr. Hippier. NR and PMI, through Mr. Hippier, attempted to negotiate a resolution with Mr. Beeman.
The conversation, initiated by Mr. Hip-pier, was the first contact Mr. Beeman ever had with NR, PMI or any attorney for them. It is undisputed that, had Debtors or Mr. Beeman called the billing agent and indicated a bankruptcy existed, “the bill would have immediately been zeroed out, an apology made, and any damage rectified.” Doc. No. 33 at 5. Not only was this assertion made by Mr. Dewitt and not contested, its accuracy was demonstrated through PMI’s response to Debtors’ first motion.
Id.
at 4-5.
DISCUSSION AND DISPOSITION
A stay violation occurred. But the Court will not award damages, fees or costs, nor impose other sanction, for that violation. This may seem incongruous, but it is a conclusion driven by several factors.
A. Creditors should not violate the stay, and face consequences if they do
This Court has previously noted that “the stay is one of the fundamental debtor protections under the Code, and that it ‘stops all collection efforts.’ ”
In re Aughenbaugh,
02.4 I.B.C.R. 157, 158 (Bankr.D.Idaho 2002) (quoting
Franchise Tax Bd. v. Roberts (In re Roberts),
175 B.R. 339, 343 (9th Cir. BAP 1994)).
The reach of the automatic stay is broad. It prohibits any act taken against the debtor or to recover a claim against the debtor. The stay requires the creditor to maintain the status quo ante and to remediate acts taken in ignorance of the stay.
Id.
(quoting Roberts);
see also Eskanos & Adler, P.C. v. Leetien,
309 F.3d 1210, 1214 (9th Cir.2002) (“The scope of protections embodied in the automatic stay is quite broad, and serves as one of the most important protections in bankruptcy law.”
);
In re Wiersma,
03.1 I.B.C.R. 42, 44 (Bankr.D.Idaho 2003) (“Respect by all involved for the automatic stay is critical to the fair and effective functioning of the reorganization process.”).
The protections embodied in the stay are enforced through § 362(h), which provides:
(h) An individual injured by any willful violation of a stay provided by this section shall recover actual damages, including costs and attorneys’ fees, and, in appropriate circumstances, may recover punitive damages.
For injured debtors to recover under § 362(h), the creditors’ stay violations must be willful. Under the case law, it is clear that once a creditor or actor learns or is put on notice of a bankruptcy filing, any actions intentionally taken thereafter are “willful” within the contemplation of § 362(h).
Eskanos & Adler,
309 F.3d at 1215;
In re Jacobson,
03.2 I.B.C.R. 119 (Bankr D. Idaho 2003). The question is thus whether the actor intended the action, not whether the actor intended to violate the stay.
Eskanos & Adler,
309 F.3d at 1214-15.
Associated Credit Servs., Inc. v. Campion (In re Campion),
294 B.R. 313 (9th Cir. BAP 2003), states:
There need be no proof of specific intent to violate the stay or to injure. To the contrary, a good faith belief that the stay is not being violated “is not relevant to whether the act was ‘willful’ or whether compensation must be awarded.”
294 B.R. at 316 (footnote omitted);
see also Jacobson,
03.2 I.B.C.R. at 121 (“Specific intent to violate the stay is not a required element in finding a willful violation.”) (citing
Goichman v. Bloom (In re Bloom),
875 F.2d 224 (9th Cir.1989));
Aughenbaugh,
02.4 I.B.C.R. at 163.
The decisions of this Court, including those referenced above, amply prove that stay violations are not tolerated, and that the Court is not adverse to imposing serious sanction for transgression.
Why, then, are no sanctions warranted here?
The answer is found in a close review of the conduct of the creditor and its agent, and of the conduct of Debtors and their counsel.
B. Who violated the stay, and how
PMI admits that it sent two separate post-petition bills to Debtors regarding a prepetition debt owed to NR. While Mr. Dewitt avers that “in no way did PMI act knowing that a bankruptcy existed when a bill was generated and sent subsequent to the filing of a bankruptcy,” the evidence is to the contrary. PMI admits receiving the BNC notice of Debtors’ bankruptcy; in fact, it zeroed out all open balances on Debtors’ account in response to that notice.
PMI is actually arguing that it failed to appreciate that the bankruptcy encompassed the charge that was determined,
post-bankruptcy, not to be covered by Debtors’ medical insurance. But the post-petition determination did not vary the prepetition nature of the $100.00 charge.
PMI was already on notice of Debtors’ June 29, 2004 bankruptcy when it generated the two bills on this charge. “Once a creditor knows of the existence of the automatic stay, forgetting about it does not erase the knowledge.”
Campion,
294 B.R. at 317.
Therefore, PMI willfully violated the automatic stay and could be liable for any damages adequately proven by Debtors.
Debtors, however, did not bring then-motion alleging “willful violation” against PMI; they brought both their first and second § 362(h) motions against NR.
NR never received direct notice of the bankruptcy. While the BNC certificate of service lists NR, the evidence before the Court demonstrates that the entity receiving mail at the address listed was PMI, not NR.
See
Doc. No. 33 at 2.
One might expect NR to argue that, as it was directly unaware of the bankruptcy, it could not have willfully violated the stay. NR did not do so. It appears to appreciate that notice went to its selected and designated collection and account servicing agent, which was granted responsibility for the account. General principles of agency (though never argued or briefed by Debtors) support the idea that NR is liable, under the facts of this case, for the conduct of its billing agent.
The Court concludes, particularly given NR’s implicit agreement,
that NR is properly subject to the § 362(h) motion. Even so, there are other problems with Debtors’ second motion which preclude relief against NR.
C. Actual damages must be suffered, and proved
In order to recover under § 362(h), debtors are required to prove
their actual damages.
Jacobson,
03.2 I.B.C.R. at 121 (stating that the “amount of any actual damages sought pursuant to § 362(h) must be proved” and that the debtor bears the burden of proof).
The Court concludes that the only evidence properly before it on the second motion is that presented by NR through the unopposed affidavits of Mr. Dewitt and Mr. Hippier.
Debtors did not present any evidence at the November 1 hearing. Debtors instead relied on the testimony of Mrs. Risner and the exhibit presented at the October 4 hearing on their
first
motion against NR.
NR objects to the Court considering that evidence since it was not present at the hearing to cross examine the witness or otherwise participate. NR’s absence from the first hearing was through no fault of its own; NR was not present because it was not properly served in accord with Rule 7004.
See
Doc. No. 26 (Mem. Dec.) at 5-6. The Court cannot consider testimony and exhibits admitted at hearing on a prior, improperly served motion when the creditor was not present due to such improper service and now objects.
Accord Beneficial Cal., Inc. v. Villar (In re Villar),
317 B.R. 88 (9th Cir. BAP 2004) (failure to properly serve in compliance with Rule 7004 violates due process rights of adverse party).
Therefore, the Court has no evidence of Debtors’ actual damages, and cannot award any under § 362(h).
Accord McCain,
Doc. No. 42 at 7 (refusing to award damages absent testimonial or other competent proof).
D. Attorney’s fees and costs alone may constitute damages, but not here
It is true that under § 362(h), a debtor need not prove actual damages apart from his attorney’s fees, which are alone recoverable.
Jacobson,
03.2 I.B.C.R. at 121 (citing
Eskanos & Adler,
309 F.3d at 1215-16). However, in this case, there are problems with awarding such damages.
There is no affirmative evidence regarding attorney’s fees and costs. There is no testimony or affidavit from Mr. Beeman addressing his fees, nor is there any other itemization of time spent by him. There exists no adequate evidentiary basis for a finding of actually and reasonably incurred fees in the litigation with NR. Accord
McCain,
Doc. No. 42 at 8. The Court is left with Mr. Beeman’s assertion at the October 4 hearing that there was a $300.00 fee component to Mrs. Risner’s damages consisting of two hours of his time at a rate of $150.00 per hour.
Both Mr. Beeman and Mr. Hippier generally debated the issue of reasonable attorney’s fees on November 1, even
sans
evidence. Given the nature of this case and several others in which Mr. Beeman has prosecuted (or filed and then settled) § 362(h) motions, the Court feels compelled to comment.
1. The apparent charges for the generation of multiple, form § 362(h) motions are unsupported and facially excessive
NR contends that Mr. Beeman’s § 362(h) motions are essentially boiler plate forms, requiring little time to prepare. The Court agrees. In this case alone, Mr. Beeman filed four motions for sanctions regarding alleged violations of the automatic stay, not including the reserved NR motion or an “amended” motion against one of the other three creditors.
In comparing the motion presently before the Court, Doc. No. 29, with the others, the Court easily concludes that “form pleadings” were used. The basic structure and wording of the pleadings are identical. In fact, in some places, the form was not even modified to correctly identify the targeted creditor.
See
Doc. Nos. 13, 16 and 29 at ¶ c (each stating, erroneously, that the motion was served on creditor “American Mint”). The attorney time necessary to generate such pleadings, even if their preparation and filing were justified, is minimal.
There is further support for the idea that these pleadings are not drafted with an eye to the specific conduct at issue, nor reflect much particularized attention to a given creditor’s acts. For example, a “form” allegation is found in each motion, where Mr. Beeman writes that his debtors “believe on information that Creditor ... has no procedure in place to identify bankruptcy cases and ensure observance of the automatic stay.”
See, e.g.,
Doc. Nos. 7, 10, 13,16, 29 at 2, ¶ g.
Questioning of Mr. Beeman on November 1 established that there was no investigation or any other “information” upon which this allegation was based. Rather, he felt comfortable signing the pleadings making the assertion (notwithstanding the requirements imposed on him by Fed. R. Bankr.P. 9011) based solely on the fact that a post-petition bill was mailed by the creditor
(ie.,
a bill was issued;
ergo
there was no procedure).
The frailty of this sort of
res ipsa loquitor
contention was illustrated by the evidence produced by NR and PMI in this case. PMI had such a procedure in place, though due to the specific circumstances surrounding the post-petition determination of insurance coverage of the subject charge, that procedure failed.
Thus, it does not appear that significant amounts of time were invested in generating these motions, supporting affidavits and service certificates. Certainly it does not appear that the two hours of time Mr. Beeman mentioned was required.
2. The strategy and course of conduct undertaken impeaches the idea of reasonableness
Even if the Court were to accept the idea that it took some amount of Mr. Beeman’s time to generate the form pleadings and bring the motion before the Court, the analysis would not end there. The Court must also evaluate the
reasonableness
of claimed attorney’s fees in its assessment of § 362(h) damages.
The question of reasonableness here relates to the decision to file a motion and commence a contested matter for damages (indeed, one for
punitive
damages) based solely on the receipt of two bills in the mail on a $100.00 account.
More to the point, it relates to the decision to commence litigation without ever contacting the creditor to see if the matter could be promptly and inexpensively resolved and the bills stopped.
If the attorney’s fees “would not have been incurred but for the bringing of an [unnecessary] motion[,]” the Court can decline to award any attorney’s fees.
See McHenry v. Key Bank (In re McHenry),
179 B.R. 165, 168-69 (9th Cir. BAP 1995).
McHenry
was one of the earliest cases to note that the automatic stay “is intended to be a shield protecting debtors and their estates, and should not be used as a sword for their enrichment.”
Id.
at 169.
The concept of reasonableness was revisited in
Eskanos & Adler, P.C. v. Roman (In re Roman),
283 B.R. 1 (9th Cir. BAP 2002). The BAP there sustained the bankruptcy court’s conclusion that debtor in
curred $5.00 in actual damages (the “travel cost” incurred by the debtor in going to her lawyer’s office).
Id.
at 8-9. The Panel then considered the bankruptcy court’s award of $1,000.00 in fees. It “endorse[d] the use of the principles used in § 330 as a guide for awarding attorneys’ fees under § 362(h).”
Id.
at 11. This requires, among other things, that the services be “actually” performed and that the charge therefore is “reasonable” in amount.
See
§ 330(a)(1), (3).
Roman
expressed “dismay” at the “cottage industry of precipitous section 362(h) litigation” where the moving party’s only claimed injuries are his fees incurred in writing the motion.
Id.
at 11-12 (quotation marks omitted). It further stated:
Consequently, there is also a consensus in the case law that, in determining reasonable damages under § 362(h), the bankruptcy court must examine whether the debtor could have mitigated the damages....
Courts especially scrutinize cases where the debtor’s only injuries are those incurred in litigating the motion for sanctions, and where there exist no circumstances warranting punitive damages.
Id.
at 12. The Panel found that, while the debtor was injured by the conduct of the creditor, “[she] and her attorney were not entirely blameless” and “could have merely telephoned [the creditor] and attempted to negotiate a reasonable settlement.”
Id.
at 13.
While it is incumbent upon creditors to respect the automatic stay and cease collection activity once they are made aware of a bankruptcy filing, debtors and then- attorneys cannot use a creditor’s harmless error to profit. The Court is required only to compensate any actual, proven damages and reasonable attorney’s fees. When a creditor’s conduct is not particularly egregious and the debtor makes no effort to correct the problem before racing into Court, there is no absolute requirement that sanctions be imposed.
The Court must evaluate the costs and fees claimed and determine if those expenses could have been mitigated.
Roman,
283 B.R. at 12. It has been made sufficiently clear here that any brief communication by Debtors or Mr. Beeman with PMI would have led to the prompt and full resolution of the matter. There would have been no need to generate any pleadings in this case or attend any hearings.
Mr. Beeman apparently instructs his debtor clients to notify him of any post-petition collection efforts. That is fully appropriate. But when bills or telephone calls are received by his debtors, Mr. Bee-man appears to elect to litigate rather than simply making a call or writing a letter and solving the problem.
This approach
does not serve his clients’ best interests and, ultimately, it serves mostly to generate fees.
The Court need not reward such behavior.
The Court has and will continue to impose sanctions for § 362 violations when there is sufficient cause and competent evidence. This case does not present such a situation.
CONCLUSION
Debtors’ motion, Doc. No. 29, will be denied. An appropriate order will be entered.