In Re: MacBook Keyboard Litigation

District Court, N.D. California·Decided April 5, 2021·No. 5:18-cv-02813·Unknown

Opinion

IN RE: MACBOOK KEYBOARD Case No. 5:18-cv-02813-EJD ORDER GRANTING MOTION TO CERTIFY CLASS; GRANTING IN PART AND DENYING IN PART APPLE’S MOTION TO STRIKE EXPERT OPINIONS OF HAL J. SINGER; GRANTING MOTION TO STRIKE EXPERT OPINIONS OF DAVID V. NIEBUHR Re: Dkt. No. 229, 238, 239 Plaintiffs Kyle Barbaro, Joseph Baruch, Steve Eakin, Lorenzo Ferguson, Benjamin Gulker, Michael Hopkins, Adam Lee, Kevin Melkowski, and Zixuan Rao (“Plaintiffs”) bring this proposed class action against Defendant Apple, Inc. (“Apple” or “Defendant”) on behalf of purchasers of MacBook laptops equipped with allegedly defective “butterfly” keyboards. There are several motions currently before the Court: (1) Plaintiffs’ Motion for Class Certification (Dkt. No. 233-21, “Class Certification Motion”);1 (2) Apple’s Motion to Strike the Expert Opinions of Hal J. Singer, Ph.D. (Dkt. No. 237-46, “Singer Motion to Strike”); (3) Apple’s Motion to Strike the Expert Opinions of David V. Niebuhr, Ph.D. (Dkt. No. 237-49, “Niebuhr Motion to Strike”); (4) Apple’s Objections to New Evidence Submitted With Plaintiffs’ Reply in Support of Class Certification (Dkt. No. 261, “Objections”); and (5) Apple’s Administrative Motion for Leave to File a Surreply and Expert Report in Support of Opposition to Plaintiffs’ Motion for Class 1 All docket numbers cited in this order refer to the unredacted document filed under seal. Case No.: 5:18-cv-02813-EJD ORDER GRANTING MOTION TO CERTIFY CLASS; GRANTING IN PART AND DENYING Certification (Dkt. No. 279-4, “Motion for Surreply”). On February 4, 2021, the Court held a hearing on the pending motions. At that hearing, the Court indicated that the Objections would be overruled for the purpose of the Court’s consideration at the class certification stage, without prejudice to renewal. Likewise, the Court indicated that Motion for Surreply would be denied given the robust discussion at the hearing. Having considered the parties’ submissions and oral arguments on the remaining motions, the Court hereby GRANTS Plaintiffs’ Class Certification Motion, GRANTS in part and DENIES in part the Singer Motion to Strike, and GRANTS the Niebuhr Motion to Strike. I. Background Plaintiffs are eleven consumers from California, Massachusetts, New York, Illinois, Florida, Washington, New Jersey, and Michigan. Second Amended Consolidated Class Action Complaint, Dkt. No. 219 (“SAC”) ¶¶ 8-18. Plaintiffs bring this proposed class action against Apple on behalf of purchasers of MacBook laptops equipped with allegedly defective keyboards, known as “butterfly” keyboards. Specifically, Plaintiffs request that this Court certify a proposed class consisting of “all persons who purchased, other than for resale, within California, New York, Florida, Illinois, New Jersey, Washington, or Michigan, an Apple MacBook from any of the model years 2015-2017, an Apple MacBook Pro from any of the model years 2016-2019 (excluding the 16 [inch] MacBook Pro released in November 2019), or an Apple MacBook Air from any of the model years 2018-2019” (the “Class”). Plaintiffs also seek to certify subclasses of purchasers in the seven states listed in the Class definition, to appoint Plaintiffs as Class and subclass representatives, and to appoint the law firms of Girard Sharp LLP and Chimicles Schwartz Kriner & Donaldson-Smith LLP as class counsel. A. The Butterfly Keyboard In the spring of 2015, as part of its release of an all-new MacBook, Apple released the first ever Apple-designed keyboard, the butterfly keyboard. Declaration of Claudia M. Vetesi In Support of Apple Inc.’s Opposition to Plaintiffs’ Motion for Class Certification (Dkt. No. 236, Case No.: 5:18-cv-02813-EJD ORDER GRANTING MOTION TO CERTIFY CLASS; GRANTING IN PART AND DENYING “Vetesi Decl.”) Ex. A (Rule 30(b)(6) Deposition of Laura Metz (“Metz Dep.”)) at 125:6-16. The butterfly keyboard is nicknamed for the stainless steel switch under the keycap, which bears a resemblance to butterfly wings. The butterfly switch acts as a mechanical lever, which exerts pressure on the other key components to activate the key. Vetesi Decl. Ex. B (Rule 30(b)(6) Deposition of Shelly Goldberg (“Goldberg Dep.”)) at 131:1-4. Before the butterfly design, Apple had always used the industry-standard “scissor” mechanism. Goldberg Dep. at 36:10-14. The scissor mechanism registered keystrokes through a rubber dome and two pieces in the switch housing that interlock in a “scissor” or “X” shape. See Vetesi Decl., Ex. C. They key difference between the scissor design and the butterfly design is the travel distance of the key stroke, i.e. how far the user must press the key before the electrical circuit is completed and the computer registers the user’s keystroke. Goldberg Dep. at 37:1-3. The butterfly keyboard utilizes a low-travel design, Goldberg Dep. at 38:11-14. The low-travel design allowed the butterfly keyboard to be 40% thinner than the prior scissor mechanism keyboards, which in turn allowed Apple to produce its thinnest and lightest MacBook ever. Metz Dep. at 125:6-8. Following its release in 2015, the butterfly keyboard was incorporated into 16 new MacBook models, including the MacBook released in 2016 and 2017, as well as the MacBook Pro models released between 2016 and 2019, and the MacBook Air models released in 2018 and 2019 (together, the “Class Laptops”). Id., Ex. H at Suppl. Resp. to Interrog. Nos. 7-8, Ex. D. Case No.: 5:18-cv-02813-EJD ORDER GRANTING MOTION TO CERTIFY CLASS; GRANTING IN PART AND DENYING B. The Alleged Defect Plaintiffs allege that the butterfly keyboard is defective. Specifically, Plaintiffs allege that the low-travel design of the butterfly mechanism makes the keys prone to fail when minute amounts of dust or debris enter the sensitive area beneath the switch. Class Certification Motion at 3 (citing Goldberg Dep. at 105:16-106:3). Although it is common for debris to accumulate in a keyboard of any type, Plaintiffs allege that Id. at 3-4. According to Plaintiffs, it is this phenomenon that caused the various issues Plaintiffs experienced with their laptops. There are three main issues that Plaintiffs and other consumers experienced with the butterfly keyboard: (1) keys failing to register (“no make”), (2) keys registering multiple times with a single press (“double make”), and (3) keys exhibiting a sticky behavior when pressed (“sticky keys”). C. Design Iterations Within a short time after the release of the butterfly keyboard, Apple noticed that customers were returning the butterfly-equipped MacBook at a higher rate than predecessor products. Dkt. No. 224-5, Class Certification Motion at Ex. C (Deposition of Jeffery LaBerge) at 70:6-22. Apple began working on modifications to the design to address reported issues with debris affecting keyboard performance. For example, Goldberg Dep. at 103:1-20. Case No.: 5:18-cv-02813-EJD ORDER GRANTING MOTION TO CERTIFY CLASS; GRANTING IN PART AND DENYING The design iterations in these and subsequent models are summarized in the chart below: Model Design Components Early 2015 MacBook Early 2016 MacBook 2016 MacBook Pros 2017 MacBook and MacBook Pros 2018 MacBook Pros and MacBook Air 2019 MacBook Pros and MacBook Air Case No.: 5:18-cv-02813-EJD ORDER GRANTING MOTION TO CERTIFY CLASS; GRANTING IN PART AND DENYING See Dkt. No. 237-11, Apple Inc.’s Opposition to Plaintiffs’ Motion for Class Certification (“Opp.”) at 5-7; Vetesi Decl. Ex. H (Suppl. Resp. to Interrog. Nos. 7-8). The parties dispute whether and the extent to which these design changes had an impact on keyboard issues attributable to the butterfly design. In addition to these incremental design changes, in June 2018, Apple also introduced a special Keyboard Service Program (“KSP”), which provides free keyboard repairs and replacements of butterfly keyboards for four years. See Dkt. No. 224-6 at Ex. 35. The KSP covers all 16 models of the Class Laptops at issue in this case. Through the KSP, Apple may replace a butterfly keyboard that is not w

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