In re: Dial Complete Marketing

2013 DNH 043
District Court, D. New Hampshire·Decided March 26, 2013·No. Case No. 11-md-2263-SM·Published

Opinion

In r e : Dial Complete Marketing 11-MD-2263-SM 3/26/13 UNITED STATES DISTRICT COURT

DISTRICT OF NEW HAMPSHIRE

In r e : Dial Complete Marketing Case N o . 11-md-2263-SM and Sales Practices Litigation Opinion N o . 2013 DNH 043

O R D E R

This consolidated, multi-district litigation is brought by consumers in Arkansas, California, Florida, Illinois, Louisiana, Missouri, New Hampshire, New York, Ohio, and Wisconsin, on behalf of themselves and similarly situated consumers in those states. Plaintiffs accuse defendant, The Dial Corporation (“Dial”), of falsely advertising the antibacterial properties of its “Dial Complete” branded soaps. They advance claims under their respective state consumer protection/unfair trade practices statutes, as well as statutory and common law causes of action for breach of warranty and unjust enrichment. Dial moves to dismiss all counts of plaintiffs’ Consolidated Amended Complaint, saying none adequately pleads a viable claim. See Fed. R. Civ. P. 12(b)(6). Plaintiffs object.

For the reasons discussed, Dial’s motion to dismiss is denied.

Standard of Review

When ruling on a motion to dismiss under Fed. R. Civ. P.

12(b)(6), the court must “accept as true all well-pleaded facts set out in the complaint and indulge all reasonable inferences in favor of the pleader.” SEC v . Tambone, 597 F.3d 436, 441 (1st Cir. 2010). Although the complaint need only contain “a short and plain statement of the claim showing that the pleader is entitled to relief,” Fed. R. Civ. P. 8(a)(2), it must allege each of the essential elements of a viable cause of action and “contain sufficient factual matter, accepted as true, to state a claim to relief that is plausible on its face.” Ashcroft v . Iqbal, 556 U.S. 6 6 2 , 678 (2009) (citation and internal punctuation omitted).

In other words, “a plaintiff’s obligation to provide the ‘grounds’ of his ‘entitlement to relief’ requires more than labels and conclusions, and a formulaic recitation of the elements of a cause of action will not do.” Bell Atl. Corp. v . Twombly, 550 U.S. 5 4 4 , 555 (2007). The facts alleged in the complaint must, if credited as true, be sufficient to “nudge[] [plaintiff’s] claims across the line from conceivable to plausible.” Id. at 570. I f , however, the “factual allegations in the complaint are too meager, vague, or conclusory to remove

the possibility of relief from the realm of mere conjecture, the complaint is open to dismissal.” Tambone, 597 F.3d at 442.

Background

Accepting the allegations set forth in the Consolidated Amended Complaint as true, the relevant facts are as follows. Dial manufactures, markets, and sells a line of antibacterial hand-washing products under the name “Dial Complete.” The active ingredient in Dial Complete is a compound known as triclosan - a product originally patented as an herbicide and currently registered with the Environmental Protection Agency as a pesticide. Because of its antibacterial properties, triclosan has been used in some soaps and other household products since the 1960’s.

According to plaintiffs, Dial markets Dial Complete employing numerous misleading and deceptive claims, which include the following: that Dial Complete “kills 99.99% of germs;” that it kills 99.9% of illness-causing bacteria; that it is “doctor recommended;” that it “kills more germs than any other liquid hand soap;” and that it has been “shown to help reduce disease transmission by 50% compared to washing with a plain soap.” Consolidated Amended Complaint (document n o . 32) at paras. 47-51. Plaintiffs also take issue with Dial’s claim that Dial Complete

delivers a “100 to 1,000 fold increase in germ-killing activity compared to washing with just plain soap and water.” Id. at para. 6 0 .

According to plaintiffs, Dial Complete has no greater efficacy than soaps that do not contain triclosan, and there is no clinical support for defendant’s advertising and packaging claims concerning the product. They say Dial’s “claims about Dial Complete’s effectiveness and superiority are false, deceptive, unfair, and unconscionable because there is not sufficient, competent and/or reliable scientific evidence” to support such claims. Id. at para. 6 9 . Plaintiffs assert that Dial’s claims appear to be based upon a single, in-house study, conducted at the “Dial Center for Innovation.” And, Dial’s advertising and packaging materials fail to disclose the study’s substantial limitations which, say plaintiffs, render the study incomplete, unreliable, and insufficient to support Dial’s false and deceptive claims about its Dial Complete line of products.1

1 According to plaintiffs, the study’s alleged limitations include: (a) that only two types of bacteria were tested; (b) that the study failed to determine whether repeated use of Dial Complete led to the development of immunity to the product’s antimicrobial properties; (c) that only seven to thirteen subjects participated in the study (which, plaintiffs suggest, renders the study scientifically unreliable); and (d) that the study did not compare Dial Complete with any other antibacterial soap. Id. at para. 7 4 .

Plaintiffs also complain that Dial’s advertising and packaging materials for Dial Complete fail to warn consumers that using products containing triclosan may lead to the emergence of bacteria that are resistant to triclosan and/or other antimicrobial agents. Id. at 7 8 .

In support of their claims, plaintiffs point to several scientific studies, including one published in 2004 in the American Journal of Infection Control. The authors of that study concluded that “after testing the efficacy of fourteen different hand hygiene agents including a hand wash with 1% triclosan, washing with plain soap and water was more effective than triclosan after just one wash.” Consolidated Amended Complaint at para. 80. 2

Plaintiffs also rely on several published studies that they say found little evidence to support the claim that “triclosan soap affords any benefit in the reduction of infectious symptoms, bacterial counts, or types of bacteria on the hands of individuals within the household setting in the developed world.” Id. at para. 8 1 . In another study, published in Clinical

2 The packaging and labeling materials submitted by the parties disclose that triclosan is present in Dial Complete at a concentration of less than one-half of one percent. See Consolidated Amended Complaint at 1 2 . See also Exhibit B to Defendant’s Motion to Dismiss (document n o . 3 6 - 4 ) .

Infectious Diseases, plaintiffs say researchers reviewed 27 separate studies conducted over the past 30 years and determined that “soaps containing added ingredients such as triclosan in liquid soap and Triclocarbon in bar soap do not show a benefit above and beyond soap that does not contain those ingredients in the real world environment.” Consolidated Amended Complaint at para. 8 3 .

Additionally, plaintiffs allege that, in 2005, the U.S. Food and Drug Administration (“FDA”) concluded that antimicrobial soaps do not reduce the risk of illness and infection in the home. And, more recently, in a 2010 “Consumer Update,” the FDA stated that “[a]t this time, FDA does not have evidence that triclosan added to antibacterial soaps and body washes provides extra health benefits over soap and water.” Id. at para. 87 (citation omitted).

In light of the foregoing, plaintiffs allege that Dial has engaged i n , and continues to engage i n , the following course of wrongful conduct:

a. Representing, both expressly and by implication, that Dial Complete’s antibacterial properties and its health benefits are more substantial than they actually are;

b. Failing to disclose to consumers the reasonably foreseeable risks associated with using Dial Complete, as well as the existence (and nature) of material defects in the product; and

c. Falsely representing in advertising materials that Dial possesses clinical and/or scientific data to support its false claims about the efficacy of Dial Complete.

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