HUGHES v. BRYN MAWR BANK CORPORATION

CourtDistrict Court, E.D. Pennsylvania
DecidedOctober 27, 2022
Docket2:19-cv-02417
StatusUnknown

This text of HUGHES v. BRYN MAWR BANK CORPORATION (HUGHES v. BRYN MAWR BANK CORPORATION) is published on Counsel Stack Legal Research, covering District Court, E.D. Pennsylvania primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
HUGHES v. BRYN MAWR BANK CORPORATION, (E.D. Pa. 2022).

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE EASTERN DISTRICT OF PENNSYLVANIA

PENNY HUGHES, : Plaintiff, : CIVIL ACTION : v. : : THE BRYN MAWR TRUST COMPANY, : No. 19-2417 Defendant. :

MEMORANDUM Schiller, J. October 27, 2022

Plaintiff Penny Hughes began working at Defendant The Bryn Mawr Trust Company (the “Bank”) in 2006. In January 2018, she was terminated for two separate violations of Bank policies. In the years leading up to her termination, she alleges she was subjected to repeated and regular racial discrimination from multiple Bank employees. She asserted claims for employment discrimination, retaliation, hostile work environment, and intentional infliction of emotional distress under applicable federal and state law. The Bank filed a motion for summary judgment on all claims. For the reasons that follow, the Bank’s motion is granted. BACKGROUND Hughes is an African American woman who was originally hired by the Bank as a Customer Service Representative in October 2006. (Def.’s Statement of Undisputed Material Facts [Def.’s SUMF] ¶¶ 1-3; Pl.’s Statement of Disputed Facts [Pl.’s SDF] ¶¶ 1-3.) She initially worked at the Bank’s branches in Wayne and Bryn Mawr. (Def.’s SUMF ¶ 3; Pl.’s SDF ¶ 3.) In January 2009, she was promoted to Assistant Manager of the Bank’s Paoli branch and was then promoted again to Branch Manager of the Bank’s Swarthmore branch in July 2011. (Def.’s SUMF ¶¶ 4, 7; Pl.’s SDF ¶¶ 4, 7; see also Def.’s Ex. 16 at 25.) In December 2012, she was named the Branch Manager of a new branch opening in Bala Cynwyd, a position she held until she was terminated on January 31, 2018. (Def.’s SUMF ¶ 8; Pl.’s SDF ¶ 8.) During her tenure at the Bank, her salary and her responsibilities were never reduced. (Def.’s SUMF ¶ 9; Pl.’s SDF ¶ 9.) Discriminatory Conduct During Hughes’s Employment at the Bank Hughes asserts that she was subjected to several discriminatory and harassing incidents by

various superiors throughout her time at the Bank. While working as a Customer Service Representative at the Wayne Branch, Hughes was completing paperwork for a new account when Branch Manager Maureen Callaghan threw the papers on the floor. (Def.’s SUMF ¶¶ 15-16; Pl.’s SDF ¶¶ 15-16; Hughes Dep. at 227:18-228:15.) Callaghan expected Hughes to pick up the papers, which Hughes refused to do, and Callaghan screamed at Hughes in front of a customer. (Def.’s SUMF ¶¶ 16-17; Pl.’s SDF ¶¶ 16-17; Hughes Dep. at 228:4-229:21.) After Hughes left the Wayne branch, Callaghan continued to call her to ask whether various accounts would continue to be serviced by the Wayne Branch, which Hughes felt was harassing. (Def.’s SUMF ¶ 18; Pl.’s SDF ¶ 18; Hughes Dep. at 240:22-242:7.) Sometime before 2010, while she was the Assistant Manager of the Paoli branch, Hughes

received “straight fives on her first evaluation,” which was a perfect score. (Def.’s SUMF ¶ 20; see also Pl.’s SDF ¶ 20.) Steve Novak, who oversaw the Bank’s retail branches, told her that would “never happen again.” (Hughes Dep. at 233:2-8.) In January 2011, while in a conference room with two other managers, Hughes asked Novak what she would have to do to be promoted. (Def.’s SUMF ¶ 22; Pl.’s SDF ¶ 22; Hughes Dep. at 234:3-15.) Novak told Hughes that she should “mirror” herself after the Bank executives and senior-level employees whose portraits were hanging on the wall. (Def.’s SUMF ¶ 23; Pl.’s SDF ¶ 23; Hughes Dep. at 235:4-21.) Because those individuals were white, Hughes interpreted this as a racial comment—i.e., that she should physically look like them—and told Novak she would never look like those individuals. (Pl.’s Statement of Disputed Facts in Opp. to Def.’s Statement of Undisputed Material Facts [Pl.’s SDF in Opp.] ¶ 34; Hughes Dep. at 235:4-21; Def.’s SUMF ¶ 24; Pl.’s SDF ¶ 24.) She felt this comment was reflective of an attitude at the Bank that she was expected to be “a yes person. Don’t back- talk; don’t have an opinion; dress the part; look like the little package and come to work and you’ll

go far.” (Hughes Dep. at 236:14-237:11). At some point in roughly 2011 or 2012, one of Hughes’s superiors, Robin Otto, criticized her fingernails during a meeting. (Def.’s SUMF ¶ 27; Pl.’s SDF ¶ 27.) Otto touched her fingernails and then told Hughes she should cut her fingernails and wear a specific color of nail polish. (Def.’s SUMF ¶¶ 28-29; Pl.’s SDF ¶¶ 28-29; Hughes Dep. at 191:16-193:16.) At that meeting, Otto also touched Hughes’s hair. (Def.’s SUMF ¶ 29; Pl.’s SDF ¶ 29; Hughes Dep. at 197:4-198:6.) Hughes felt “humiliate[ed]” and “embarrass[ed]” as a result. (Hughes Dep. at 192:19-193:9.) She also asserts that, on other unspecified occasions, other managers referred to her nails as “claws” and criticized her makeup. (Pl.’s SDF in Opp. ¶¶ 25-26.) In 2012, Hughes gave a welcome address at a new employee dinner. (Def.’s SUMF ¶ 32;

Pl.’s SDF ¶ 32.) The next time Novak saw Hughes, he told her she should be careful with what she says and how she says it. (Def.’s SUMF ¶ 33; Pl.’s SDF ¶ 33.) He also expressed doubt as to whether Hughes should sit on certain committees because he did not think he could trust what she would say. (Def.’s SUMF ¶ 33; Pl.’s SDF ¶ 33.) Hughes believed this was “very racist” because Novak “would never, ever say that to one of [her] counterparts.” (Hughes Dep. at 203:17-21.) After Hughes became the Branch Manager at the Bala Cynwyd branch, Novak chastised Hughes for seeking new business in the nearby town of Narberth. Novak told Hughes that she should not seek business there because the Branch Manager of the Bank’s nearby Ardmore branch (which was roughly as far from Narberth as the Bala Cynwyd branch) was already doing so. (Def.’s SUMF ¶¶ 35-37; Pl.’s SDF ¶¶ 35-37; Hughes Dep. at 208:6-11.) Hughes believes Novak did this because the Ardmore Branch Manager was white and he preferred having a white employee overseeing the region, which Hughes described as “a predominantly [W]hite rich neighborhood.” (Pl.’s SDF in Opp. ¶ 33; Hughes Dep. at 206:22-207:13.)

In 2015, Hughes applied for a Regional Manager position with the Bank. (Def.’s SUMF ¶ 44; Pl.’s SDF ¶ 44.) At the time she applied for the role, Hughes had been a Branch Manager for three or four years. (Pl.’s SDF ¶ 48.) Hughes met with Tina McDonald, Senior Vice President of Retail, to discuss the role in May 2015 but ultimately did not secure the position. (Def.’s SUMF ¶ 47; Pl.’s SDF ¶ 47; Hughes Dep. at 269:12-17; see also Compl. ¶ 19.) In November 2016, Market Area Manager Pat Savino and another manager met with Hughes to discuss her performance.1 (Def.’s SUMF ¶ 51.) In an accompanying written report, 0F Savino wrote that “she has had concerns which have risen to a level of needing to be addressed.” (Def.’s Ex. 222 at 1.) Specifically, Savino and other colleagues “have seen a change in [Hughes’s] behaviors recently that have led to this meeting,” including “a lack of engagement.” (Id.) The report questioned whether Hughes was able to “continue to lead our Bala Cynwyd branch.” (Id.) Some of the criticism in the report included that Hughes was “[d]ifficult to deal with,” “[c]ontrolling,” often tardy and disrespectful, and failed to appropriately escalate various personnel issues. (Id.) The report concluded by recommending Hughes “change her confrontational, negative attitude immediately,” but noted that Hughes “has many good attributes, skills and experience that can and do benefit Bryn Mawr Trust.” (Id. at 2.) Savino hoped that Hughes was “open to change”

1 The Bank maintains this was Hughes’s formal quarterly review. (Def.’s SUMF ¶ 51.) Hughes denies this was a formal review and instead asserts this was merely an opportunity for Savino to “chastise[]” her. (Pl.’s SDF ¶ 51; Hughes Dep. at 271:21-272:4.) But the parties do not dispute that Hughes’s job performance was discussed at the meeting.

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HUGHES v. BRYN MAWR BANK CORPORATION, Counsel Stack Legal Research, https://law.counselstack.com/opinion/hughes-v-bryn-mawr-bank-corporation-paed-2022.