HOPKINS v. ADVANCED CALL CENTER TECHNOLOGIES, LLC.

CourtDistrict Court, D. New Jersey
DecidedApril 7, 2021
Docket2:20-cv-06733
StatusUnknown

This text of HOPKINS v. ADVANCED CALL CENTER TECHNOLOGIES, LLC. (HOPKINS v. ADVANCED CALL CENTER TECHNOLOGIES, LLC.) is published on Counsel Stack Legal Research, covering District Court, D. New Jersey primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
HOPKINS v. ADVANCED CALL CENTER TECHNOLOGIES, LLC., (D.N.J. 2021).

Opinion

UNITED STATES DISTRICT COURT FOR THE DISTRICT OF NEW JERSEY

RANDY HOPKINS, on behalf of himself and those similarly situated, Plaintiff, Civ. No. 20-06733 (KM) (ESK) v. ADVANCED CALL CENTER OPINION TECHNOLOGIES, LLC, CHRISTOPHER DEBBAS, JOSEPH LEMBO, and JOHN DOES 1–10, Defendants.

KEVIN MCNULTY, U.S.D.J.: Randy Hopkins received a debt-collection letter from Advanced Call Center Technologies, LLC (“ACCT”), a letter which he says does not clearly state how much he owed and to whom. On behalf of himself and a putative class, he sues ACCT and two of its executives, alleging violations of the Fair Debt Collection Practices Act (“FDCPA”), 15 U.S.C. § 1692 et seq. ACCT moves to dismiss the complaint for failure to state a claim, pursuant to Fed. R. Civ. P. 12(b)(6). (DE 27.)1 For the following reasons, the motion is GRANTED as to the specific claim under 15 U.S.C. § 1692g(a)(1), but otherwise DENIED.

1 Certain citations to the record are abbreviated as follows: DE = docket entry Am. Compl. = Amended Complaint (DE 21) Ltr. = Debt Collection Letter (DE 21-1) Mot. = ACCT’s Brief in Support of its Motion to Dismiss (DE 27-3) Opp. = Hopkins’s Brief in Opposition to the Motion to Dismiss (DE 34) I. BACKGROUND Hopkins received a one-page collection letter in the mail. (Am. Compl. 4 24.) The top of the Letter is reproduced below:

ADVANCED CALL CENTER TECHNOLOGIES. LLG | PO Box 9091 ACCOUNT #: ENDING IN“*™ Gray, TN 37615-9091 TOTAL ACCOUNT BALANCE: $347.48 877-597-1385 AMOUNT NOW DUE: $175.00 TTY#: 844-252-5490 STATEMENT DATE: May 30, 2019 RE: JCPenney Credit Card Account

(Ltr.) The text of the Letter, as relevant here, reads as follows: This account has been listed with our office for collection. This notice has been sent by a collection agency. This is an attempt to collect adebt.... If the Amount Now Due is paid to Synchrony Bank and your account is brought up to date, we will stop our collection activity. All payments should be made directly to Synchrony Bank using the enclosed envelope. Do not send payments to this office. If circumstances are preventing you from paying the Amount Now Due referenced above, please call our office .... Synchrony Bank may continue to add interest and fees as provided in your agreement.... (Id.) The Letter is signed by ACCT. (/d.) Below the text, there is a detachable pay slip: eee ee □□□ ee □□ eaten eg PQ Box 9091 STATEMENT DATE: 05/30/19 Gray, TN 37615-9091 URL: www.jep.com/credit ACCOUNT #; ENDING IN" TOTAL ACCOUNT BALANCE: $347.48 AMOUNT NOW DUE: $175.00

Sete OAD aoe teeta A □□□ fttfgMof flaady □□ tyot Randy Hopkins REDACTED Synchrony Banki JCPenney Credit Services Orlando, FL 32896-0080 (Id.)

Viewing the Letter as confusing, Hopkins sued ACCT and its executives, Christopher Debbas and Joseph Lembo, for violations of the FDCPA. (Am. Compl. ¶¶ 50–58.) He also seeks to represent a class of New Jersey residents who received “the same or similar” communications. (Id. ¶ 39.) ACCT moves to dismiss for failure to state a claim. (Mot.) II. STANDARD OF REVIEW Federal Rule of Civil Procedure 8(a) does not require that a pleading contain detailed factual allegations, but it must consist of “more than labels and conclusions.” Bell Atl. Corp. v. Twombly, 550 U.S. 544, 555 (2007). The allegations must raise a claimant’s right to relief above a speculative level, so that a claim is “plausible on its face.” Id. at 570. That standard is met when “factual content [] allows the court to draw the reasonable inference that the defendant is liable for the misconduct alleged.” Ashcroft v. Iqbal, 556 U.S. 662, 678 (2009). Rule 12(b)(6) provides for the dismissal of a complaint if it fails to state a claim. The defendant bears the burden to show that no claim has been stated. Davis v. Wells Fargo, 824 F.3d 333, 349 (3d Cir. 2016). I accept facts in the complaint as true and draw reasonable inferences in the plaintiff’s favor. Morrow v. Balaski, 719 F.3d 160, 165 (3d Cir. 2013) (en banc). III. DISCUSSION This is an FDCPA case. “The FDCPA protects against abusive debt collection practices by imposing restrictions and obligations on third-party debt collectors.” Riccio v. Sentry Credit, Inc., 954 F.3d 582, 585 (3d Cir. 2020) (en banc). To prevail on an FDCPA claim, a plaintiff must show that “the defendant has violated a [particular] provision of the FDCPA.” Barbato v. Greystone All., LLC, 916 F.3d 260, 265 (3d Cir. 2019) (citation omitted). Hopkins alleges four such violations. (Am. Compl. ¶ 56.) I discuss each in relation to ACCT, and then discuss whether the individual defendants (Debbas and Lembo) can be liable, too. A. Violation of § 1692g(a)(1) Hopkins alleges that the Letter violates § 1692g(a)(1). (Am. Compl. ¶ 56(c).) Section § 1692g requires a debt collector to provide the consumer with certain information in a written notice. § 1692g(a). Such “notices must intelligibly convey the § 1692g(a) requirements.” Riccio, 954 F.3d at 594. When determining whether the information is intelligibly conveyed, courts view the writing from the viewpoint of the “least sophisticated debtor.” Id. (citation omitted). This standard is “lower than the standard of a reasonable debtor,” but it “preserves a quotient of reasonableness and presumes a basic level of understanding and willingness to read with care.” Jensen v. Pressler & Pressler, 791 F.3d 413, 418 (3d Cir. 2015) (quotation marks and alterations omitted). One requirement of § 1692, found in subsection (a)(1), is that the notice state “the amount of the debt.” § 1692(a)(1). Hopkins argues that the Letter does not convey the amount of debt because its “amount now due” language is ambiguous. (Opp. at 20–21.) “Amount now due,” he says, can be interpreted as (a) “a portion of the balance that the creditor will accept for the time being until the next bill arrives” or (b) a “settlement offer on the account.” (Id. at 21–22 (citations omitted).)2

2 Hopkins does not take issue with the Letter’s statements about how interest accrues and how interest may affect the amount due. Indeed, the Letter’s language is drawn from a “safe harbor” provision fashioned by the Seventh Circuit. McCalla, Raymer, Padrick, Cobb, Nichols, & Clark, L.L.C., 214 F.3d 872, 876 (7th Cir. 2000). Other Courts of Appeals have either adopted this safe harbor or cited it approvingly. Salinas v. R.A. Rogers, Inc., 952 F.3d 680, 685 (5th Cir. 2020) (citing approvingly); Miller v. Avila v. Riexinger & Assocs., LLC, 817 F.3d 72, 76–77 (2d Cir. 2016) (adopting). Judges in this District, including me, have done the same. Rock v. Greenspoon Marder, LLC, Civ. No. 20-3522, 2021 WL 248859, at *7 (D.N.J. Jan. 26, 2021) (adopting); Marucci v. Cawley & Bergmann, LLP, 66 F. Supp. 3d 559, 565 (D.N.J. 2014) (citing approvingly); accord Dotson v. Nationwide Credit, Inc., 828 F. App’x 150, 152–53 (3d Cir. 2020) (language telling a consumer that the amount owed can change is not deceptive).

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HOPKINS v. ADVANCED CALL CENTER TECHNOLOGIES, LLC., Counsel Stack Legal Research, https://law.counselstack.com/opinion/hopkins-v-advanced-call-center-technologies-llc-njd-2021.