Hettinger v. Bozzuto Management Company

District Court, District of Columbia·Decided July 15, 2026·No. Civil Action No. 2023-3687·Published

Opinion

UNITED STATES DISTRICT COURT FOR THE DISTRICT OF COLUMBIA

LAURA HETTINGER, Plaintiff,

v. Civil Action No. 23-3687 (JEB)

BOZZUTO MANAGEMENT COMPANY, Defendant.

MEMORANDUM OPINION

Former D.C. renter Laura Hettinger here seeks to broaden her suit against her building’s property-management company for its utility-notice and billing practices. With this Motion for Class Certification, Plaintiff attempts to vindicate not only her rights but also those of similarly situated tenants. The Court concludes that Hettinger’s proposed classes are appropriately defined and distill specific legal theories applicable to all class members regardless of minor factual differences. It will thus certify classes to permit current and former tenants to aggregate their relatively small claims for monetary damages. As a former tenant, however, Plaintiff lacks standing to seek forward-looking injunctive relief, and the Court will not certify classes for that purpose. The Court will thus grant her Motion in part and appoint Hettinger as the representative for the damages classes and her attorneys as class counsel.

I. Background A. Factual Background D.C. residents might well be familiar with Bozzuto Management Company, the manager of rental properties in dozens of residential buildings in our city. See ECF No. 73 (Joint Stip.), ¶ 1. Bozzuto shepherds potential tenants through every part of its properties’ apartment-leasing process: touring, applying, signing a lease, and, after the lease begins, billing tenants for monthly associated costs. Id., ¶ 6; ECF No. 41 (Am. Compl.), ¶ 60. Those monthly costs include the “fixed rent” — i.e., the standalone monthly cost of the unit itself, see Am. Compl., ¶ 61 — and certain utility costs for a tenant’s water, sewer, HVAC, and trash, which are first “billed by the service provider to” Bozzuto and then passed on to the tenant via a Bozzuto invoice. Hettinger v. Bozzuto Mgmt. Co., 2025 WL 2029747, at *3 (D.D.C. July 21, 2025) (quotation marks omitted); accord ECF No. 74-7 (Lease) at ECF p. 10 (describing utility-payment process).

The purported disconnect between Bozzuto’s pre-lease disclosures and its post-lease billing practices forms the core of this suit. Hettinger toured a Bozzuto-managed property in June 2021. See Am. Compl., ¶¶ 57, 60. She received informational materials, some of which listed a bevy of fees charged upon leasing an apartment: the monthly per-unit rental cost and a series of one-time fees, including a pet fee, amenity fee, and trash fee. Hettinger, 2025 WL 2029747, at *2; ECF No. 74-6 (Pricing Sheet). One such document identified a third-party electric provider, the cost for which the “[r]esident” would be “[r]esponsible,” and noted that other utilities — HVAC, water, and sewer — would be “billed with [the] month[ly] rent statement.” Pricing Sheet. Yet Bozzuto’s online application — required for consideration for an apartment lease — made no mention of any utility costs that Bozzuto would charge with her monthly rent. See ECF No. 74-4 (Rental App.); Joint Stip., ¶ 8.

Hettinger filed a rental application — complete with a $75 fee — and received a lease agreement for the apartment unit she sought. See Am. Compl., ¶¶ 61–63. The lease contained a Utility Addendum governing charges for water and sewer use. See Lease at ECF p. 10. Beyond the variable monthly costs, the Addendum alerted her for the first time to a required $10 “New Account Fee” and a $4.30 monthly service fee — all billed by Bozzuto. Id.; Am. Compl., ¶ 64.

Despite the newly disclosed fees, Hettinger signed the lease agreement. See Am. Compl., ¶ 63. She then moved into her Bozzuto-managed apartment and began receiving bills that included the aforementioned monthly service fee and variable charges depending on her water and sewer usage. Id., ¶ 66. What is more, the total amount charged for her water and sewer use at times exceeded the maximum permitted under D.C. law, which caps the usage rates that may be billed to customers. Id.

These billing discrepancies are not unique to Hettinger’s experience. From at least December 2020 onwards, application forms to various Bozzuto-managed properties lacked any mention of administrative or variable utility charges included in Bozzuto’s monthly tenant bills. See Joint Stip., ¶ 8. Evidence in the record also indicates that other tenants were charged monthly water and sewer costs that exceeded the District’s statutory maximum per-1,000-gallon rates. See ECF No. 74-8 (Utility Charge Chart). Hettinger thus seeks relief here not only for herself but also for similarly situated tenants at Bozzuto-managed properties.

B. Procedural History Plaintiff sued Bozzuto in D.C. Superior Court on behalf of herself and a putative class of similarly misled and overcharged fee-payers. See ECF No. 1 (Not. Removal) at 1. Bozzuto promptly removed the case, invoking this Court’s diversity jurisdiction, id. at 2–7, and moved to dismiss the Complaint. See ECF No. 10 (Mot. Dismiss). The Court denied that Motion in large

part, though it dismissed without prejudice a handful of claims that Hettinger does not press here. See ECF No. 18 (Mot. Dismiss Order). Discovery ensued.

As the case wound its way through this phase of the litigation, the claims and parties involved fluctuated. Of note, Bozzuto filed a Third-Party Complaint about six months in. It brought claims against Conservice, LLC, the water and sewer utility provider for Hettinger and many of its tenants, alleging that any liability for overcharging its tenants “would strictly be a consequence of actions or inactions of Conservice” under a preexisting contract. See ECF No. 35 (Third-Party Compl.), ¶¶ 6–12. Bozzuto and Conservice later resolved their dispute, and Bozzuto dismissed the Third-Party Complaint without prejudice. See ECF No. 53 (Volun. Dismissal).

Nearly a year into discovery, the parties cross-moved for partial summary judgment. See ECF Nos. 46 (Def. MSJ); 50 (Pl. MSJ). While the Court denied Bozzuto’s motion on most counts, it granted Hettinger’s cross-motion on Subcount A: that Bozzuto’s failure to identify the utility fees to Hettinger at the time she filed her rental application violated both D.C.’s Rental Housing Act and its Consumer Protection Procedures Act. Hettinger, 2025 WL 2029747, at *9. It held that 1) the monthly utility payments Hettinger paid to Bozzuto were “rent” under the “RHA’s statutory definition,” id. at *6; 2) the RHA required Bozzuto to disclose the fee at the precise time Hettinger applied for a rental unit, id. at *8; and 3) because Bozzuto undisputedly did not do so, it violated the RHA, which was a per se violation of the CPPA in turn. Id. at *9. The Court thus granted Hettinger summary judgment on that claim. Id.

C. Proposed Class Certification Hettinger now moves for class certification on some of her claims. See ECF No. 74 (Mot. Class Cert.). She seeks to certify two classes under both Rule 23(b)(2) — for injunctive

relief — and (b)(3) — for monetary damages: the “Drip-Pricing Class” and the “Overcharge Class.” The former is defined as follows:

Drip-Pricing Class: All current and former residential tenants at a Bozzuto managed property who filed a rental application while Bozzuto managed that property and who were charged or paid a Service Fee or variable utility charges between December 5, 2020, and August 27, 2025.

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