Hepburn v. Teleperformance

CourtDistrict Court, D. Arizona
DecidedSeptember 30, 2019
Docket4:18-cv-00151
StatusUnknown

This text of Hepburn v. Teleperformance (Hepburn v. Teleperformance) is published on Counsel Stack Legal Research, covering District Court, D. Arizona primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Hepburn v. Teleperformance, (D. Ariz. 2019).

Opinion

1 WO 2 3 4 5 6 IN THE UNITED STATES DISTRICT COURT 7 FOR THE DISTRICT OF ARIZONA

8 Tammy Hepburn, No. CV-18-00151-TUC-BGM 9 10 Plaintiff, ORDER v. 11 Teleperformance, 12 Defendant. 13 14 Currently pending before the Court is Defendant Teleperformance’s Motion for 15 Summary Judgment (Doc. 46). Defendant has also filed a Statement of Facts in Support 16 of Defendant’s Motion for Summary Judgment (“SOF”) (Doc. 47). Plaintiff filed her 17 Opposition to Defendant’s Motion for Summary Judgment (Doc. 51). Plaintiff also filed 18 a Supplemental Brief (Doc. 53), per the Court’s December 21, 2018 Order (Doc. 52). 19 Defendant replied (Doc. 54) to both of Plaintiff’s responses. Also pending before the 20 Court is Plaintiff’s Motion for Entry of Default Judgment (Doc. 45). Defendant has filed 21 its Response (Doc. 48) and Plaintiff replied (Doc. 50). As such, both motions are fully 22 briefed and ripe for adjudication. 23 In its discretion, the Court finds this case suitable for decision without oral 24 argument. See LRCiv. 7.2(f). The Parties have adequately presented the facts and legal 25 arguments in their briefs and supporting documents, and the decisional process would not 26 be significantly aided by oral argument. 27 . . . 28 . . . 1 I. FACTUAL BACKGROUND 2 Plaintiff brings this cause of action based on allegations of discrimination and 3 retaliation in violation of Title VII of the Civil Rights Act of 1964, 42 U.S.C. §§ 2000e et 4 seq. (“Title VII”). The Court views the facts, as it must, in the light most favorable to 5 Plaintiff. 6 A. Plaintiff’s Employment at Teleperformance—Overview 7 Plaintiff Tammy Hepburn began her employment with Teleperformance, formerly 8 known as Aegis USA, Inc. on September 9, 2013. Def.’s SOF (Doc. 47), Hepburn Depo. 9 5/22/2018 (Exh. “1”) at 12:3–15. Plaintiff was hired as a Customer Service 10 Representative and worked in this position until she applied for and was accepted to the 11 position of HR Receptionist in May 2014. Id., Exh. “1” at 11:1–10, 11:24–12:11, 20:14– 12 19; see also Pl.’s First Amended Compl. (Doc. 1-3), AEGIS Welcome to Our Team 13 (Temporary Employee) (Exh. “A”). On July 30, 2014, Teleperformance experienced a 14 seasonal increase of temporary employee hiring in the Sierra Vista area. Def.’s SOF 15 (Doc. 47), Teleperformance’s Position Statement to the EEOC (Exh. “3-A”) at Bates No. 16 TPUSA000057. Due to the hiring increase, Plaintiff was assigned the job duties of 17 controlling employee files, conducting backgrounds checks, assisting the recruiting team, 18 and overseeing the reception area. Id., Exh. “1” at 23:1–10, 24:3–8. To fill these duties, 19 Plaintiff was assigned to a back office to assist Human Resources. Id., Exh. “1” at 23:1– 20 4, 25:6–26:7. 21 B. Alleged Work Interference 22 On September 10, 2014, Plaintiff sent an e-mail to Judy Morris, Senior Vice 23 President of HR and Niti Prothi, Associate Vice President of HR. Def.’s SOF (Doc. 47), 24 Hepburn E-mail to Morris & Prothi 9/10/2014 (Exh. “3-B”) at Bates No. TPUSA000062. 25 Plaintiff indicated that she was doing well, but attached a letter stating that someone was 26 going into her office and “sabotaging” her work by rearranging the employee files. Id., 27 Exh. “3-B” at Bates No. TPUSA000062. Ms. Prothi investigated Plaintiff’s allegations, 28 and all of Plaintiff’s colleagues denied the allegations. Id., Teleperformance’s Position 1 Statement to the EEOC (Exh. “3-A”) at Bates Nos. TPUSA000057–TPUSA000058. 2 Because the files with which Plaintiff was working were employee files, personnel from 3 both HR, as well as the recruiting department, required access to and worked with the 4 same. Id., Exh. “3-A” at Bates. Nos. TPUSA000057–TPUSA000058; see also Def.’s 5 SOF (Doc. 47), Hepburn Depo. 5/22/2018 (Exh. “1”) at 26:19–28:6. 6 On September 17, 2014, a conference call was held with Plaintiff, Ms. Prothi, and 7 Joseph Lu, the Manager of the Legal Department. Def.’s SOF (Doc. 47), Exh. “3-A” at 8 Bates Nos. TPUSA000058–59; see also Def.’s SOF (Doc. 47), Exh. “1” at 46:24–49:3. 9 During that call, it was decided that Ms. Prothi would remind the HR Department of the 10 company policies on professional conduct and limiting access to confidential personnel 11 files to those who worked in HR. Def.’s SOF (Doc. 47), Exh. “3-A” at Bates Nos. 12 TPUSA000058–59; see also Def.’s SOF (Doc. 47), Exh. “1” at 46:24–49:3. Hepburn has 13 acknowledged that the condition of the files may have been due to excessive hiring. 14 Def.’s SOF (Doc. 47), Exh. “1” at 50:2–9. 15 C. Alleged Discriminatory Treatment 16 1. McClanahan Statements 17 On September 16, 2014, Plaintiff raised an additional allegation in an e-mail to 18 Ms. Morris stating that Margaret McClanahan, a receptionist at Teleperformance had 19 referred to Plaintiff using the “N” word. Pl.’s First Amended Compl. (Doc. 1-3), E-mail 20 from Hepburn to Morris 9/16/2014 (Exh. “C”). This additional allegation was also 21 discussed during the conference call on September 17, 2014. Def.’s SOF (Doc. 47), 22 Hepburn Depo. 5/22/2018 (Exh. “1”) at 46:24–49:3. It was decided that Rhonda 23 Reinartz, HR Assistant, would investigate the allegation. Def.’s SOF (Doc. 47), 24 Teleperformance’s Position Statement to the EEOC (Exh. “3-A”) at Bates Nos. 25 TPUSA000059 & Reinartz Aff. (Exh. “5”) at ¶ 6 & Bay Aff. (Exh. “6”) at ¶ 15. Neither 26 Ms. Prothi nor Ms. Reinartz were able to corroborate Hepburn’s claim. Def.’s SOF (Doc. 27 47), Exh. “3-A” at Bates No. TFUSA000059 & Exh. “5” at ¶ 10 & Exh. “6” at ¶ 18. Ms. 28 McClanahan denied ever having used such language in reference to Plaintiff. Def.’s SOF 1 (Doc. 47), Exh. “6” at ¶ 11. 2 On October 6, 2014, Plaintiff again raised her claims of file “sabotage” and Ms. 3 McClanahan’s alleged use of the “N” word to the new HR Manager, Yolanda Bay. Id., 4 Exh. “6” at ¶ 4 & Exh. “1” at 73:4-20 & Exh. “3-A” at Bates No. TPUSA000059. Ms. 5 Bay investigated the allegation and spoke with Ms. McClanahan who again denied ever 6 having used such language. Def.’s SOF (Doc. 47), Exh. “6” at ¶ 11 & Exh. “3-A” at 7 Bates No. TPUSA000059. Ms. Bay also spoke with Ms. Reinartz who confirmed that 8 Ms. McClanahan had also denied ever using such language upon questioning by Ms. 9 Reinartz. Def.’s SOF (Doc. 47), Exh. “6” at ¶ 16 & Exh. “5” at ¶ 8 & Exh. “3-A” at 10 Bates No. TPUSA000059. No one was able to substantiate any of Plaintiff’s claims. 11 Def.’s SOF (Doc. 47), Exh. “6” at ¶ 19 & Exh. “5” at ¶ 10 & Exh. “3-A” at Bates No. 12 TPUSA000059. Ms. McClanahan was coached on proper workplace behavior. Def.’s 13 SOF (Doc. 47), Exh. “6” at ¶ 23. 14 2. Reinartz Actions 15 Plaintiff alleges that Ms. Reinartz, an HR Representative, also used the “N” word 16 in her presence, as well as showing Plaintiff an electronic photograph of a black and 17 white herder type dog, with a bloody knife, and in quotations it read “Mary had a little 18 lamb.” Def.’s SOF (Doc. 47), Second Amended Compl. (Doc. 15) at ¶¶ 10, 12 & 19 Reinartz Aff. (Exh. “5”) at ¶ 1. Ms. Reinartz denies that she ever showed Plaintiff such a 20 photograph. Def.’s SOF (Doc. 47), Exh. “5” at ¶¶ 11–13. After the September 17, 2014 21 conference call between Plaintiff, Ms. Prothi, and Mr. Lu, Plaintiff “e-mailed Joe Lu back 22 and requested that Rhonda Reinartz be the one designated for the investigation[,] . . . 23 stat[ing] . . . [she] wanted Rhonda Reinartz to do the investigation because Karl Kondos 24 spends a large amount of time conversing with Margret [sic] McClanahan and I wanted to 25 make sure this is done professionally, honestly, and fairly.” Def.’s SOF (Doc. 47), 26 Hepburn Rebuttal to Teleperformance EEOC Position Statement (Exh. “8-B) (Doc. 47-9) 27 at 19.1 28 1 Page reference is to the CM/ECF page number for clarity. 1 3.

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Hepburn v. Teleperformance, Counsel Stack Legal Research, https://law.counselstack.com/opinion/hepburn-v-teleperformance-azd-2019.