Heather Schroeder v. Progressive Paloverde Insurance Company

Court of Appeals for the Seventh Circuit·Decided July 25, 2025·No. 24-1559·Published

Opinion

In the

United States Court of Appeals For the Seventh Circuit

No. 24-1559 HEATHER SCHROEDER and MISTY TANNER, Plaintiffs-Appellees,

v.

PROGRESSIVE PALOVERDE INSURANCE COMPANY and PROGRESSIVE SOUTHEASTERN INSURANCE CO., Defendants-Appellants.

Appeal from the United States District Court for the Southern District of Indiana, Indianapolis Division. No. 1:22-cv-00946 — Jane Magnus-Stinson, Judge.

ARGUED DECEMBER 5, 2024 — DECIDED JULY 24, 2025

Before SYKES, Chief Judge, and ROVNER and ST. EVE, Circuit Judges.

ST. EVE, Circuit Judge. Heather Schroeder seeks to represent a class of Indiana car owners insured by Progressive Paloverde Insurance Company and Progressive Southeastern Insurance Company (together, “Progressive”) whose cars Progressive deemed total losses after collisions. Under its 2 No. 24-1559

standard-form Indiana auto insurance policy, Progressive agreed to pay these car owners the actual cash value of their cars, less a deductible. The policy specifies that “actual cash value is determined by the market value, age, and condition of the vehicle at the time the loss occurs.”

To estimate a car’s actual cash value from the list prices of comparable cars, Progressive adjusts list prices to account for typical negotiation between car buyers and sellers (it applies “Projected Sold Adjustments” to list prices). Schroeder argues that by applying these adjustments, Progressive breached its undisputed contractual duty to pay the putative class members the actual cash value of their totaled cars, as well as a disputed duty to calculate actual cash value payments using a particular method or formula. The district court recognized that whether Progressive paid each putative class member the actual cash value of her car is not susceptible to classwide proof, but it concluded that each putative class member could use common evidence to establish that Progressive employed an unacceptable method for calculating the actual cash value payments it offered insureds by applying Projected Sold Adjustments . The court certified a class on this basis.

We conclude, however, that Progressive’s policy does not preclude Progressive from applying Projected Sold Adjustments in calculating actual cash value payments, so long as it ultimately pays its insureds the actual cash value of their totaled cars as defined under the policy and Indiana law. As the district court recognized, a jury would need to consider a host of individual questions to resolve whether Progressive failed to pay each putative class member this amount. Those individual questions overwhelm any common ones.

No. 24-1559 3

Because the district court’s class certification decision rested on an erroneous interpretation of Progressive’s Indiana auto insurance policy, we reverse and remand.

I. Background Progressive’s standard-form Indiana auto insurance policy provides coverage for “sudden, direct and accidental loss to a” car “resulting from collision,” up to the car’s “actual cash value … at the time of the loss reduced by the applicable deductible .” The policy specifies that “actual cash value is determined by the market value, age, and condition of the vehicle at the time the loss occurs.” The policy also provides that Progressive “may use estimating, appraisal, or injury evaluation systems to assist [the company] in determining the amount of … loss payable under this policy,” which “may be developed by … a third party and may include computer software, databases , and specialized technology.” If Progressive and an insured cannot agree on the amount of the loss, either party “may demand an appraisal of the loss.”

In practice, when an insured files a total-loss claim, Progressive uses a valuation system designed and built by Mitchell International, Inc. in conjunction with J.D. Power, called “WorkCenter Total Loss,” to estimate the actual cash value of the totaled car at the time of the loss. Mitchell identifies list and sold prices of comparable cars from online marketplaces and dealer networks, applies adjustments to these prices, calculates the average adjusted price of selected comparable cars, then applies further adjustments based on characteristics specific to the totaled car to produce a valuation. Progressive takes this valuation and subtracts the applicable deductible to produce a settlement value for the insured’s claim.

4 No. 24-1559

Central to this case are adjustments Mitchell’s valuation system applies to the list prices of comparable cars: “Projected Sold Adjustments.” These adjustments apply when only a list price is available for a comparable car and the car is not listed at a known “no haggle” dealer. To calculate these adjustments , J.D. Power takes a dataset containing both list and sold prices for a sample of cars, removes records it deems outliers, then estimates sold prices as a function of list prices for different make, model, year, and market area combinations.

Projected Sold Adjustments never project that a car will sell for more than its list price—and until mid-2021, they projected that every car would sell for less than its list price. This occurs because of the criteria J.D. Power uses to identify and remove outliers from its data. Based on assumptions about typical negotiations, J.D. Power classifies all records showing that a car sold for more than its list price as outliers. Until mid- 2021, J.D. Power also classified all records showing that a car sold for its list price as outliers. In a deposition, a J.D. Power representative explained, “I think it would have just been assumed that it was either invalid data to get the match or an invalid negotiation—or an atypical negotiation between the dealer and consumer.” Since mid-2021, however, J.D. Power no longer classifies all records with a sold price equal to the list price as outliers. J.D. Power has shifted to removing records from “no haggle” dealers (as noted above, Mitchell’s valuation system does not apply Projected Sold Adjustments to the list prices of comparable cars from these dealers).

Heather Schroeder and Misty Tanner both purchased auto insurance policies from Progressive in Indiana. After car accidents in February 2019 and July 2020, respectively, they each filed insurance claims for resulting damage to their cars.

No. 24-1559 5

Progressive deemed their cars total losses, so Progressive used Mitchell’s WorkCenter Total Loss System to estimate the value of each car. For Schroeder’s 2018 Toyota Corolla, Mitchell ’s system used the sold prices of four comparable cars and the list prices of nine comparable cars to produce a valuation of $14,576 after adjustments. For Tanner’s 2013 Chrysler 200, Mitchell’s system used the sold prices of two comparable cars and the list prices of eight comparable cars to produce a valuation of $7,062 after adjustments. Taking the average Projected Sold Adjustment across all comparable cars in each report , these adjustments reduced the valuations of Schroeder’s and Tanner’s cars by $655 and $549, respectively.

Progressive offered to settle Schroeder’s and Tanner’s claims for the Mitchell valuations less a $500 deductible. Schroeder accepted Progressive’s offer without dispute. Tanner , however, disputed her car’s valuation. After reviewing her claim, Progressive re-estimated the value of Tanner’s car using the WorkCenter Total Loss System but excluding the three comparable cars with the lowest adjusted prices. This increased Progressive’s valuation of Tanner’s car—and its settlement offer—by $500. Tanner accepted the new offer.

In May 2022, Schroeder filed this lawsuit, asserting that Progressive had breached a contractual duty and a duty of good faith by applying Projected Sold Adjustments within its process for estimating the actual cash value of her car. Tanner joined the suit as a named plaintiff in April 2023. Schroeder brings her claims individually and on behalf of a putative class, while Tanner brings only individual claims.

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