Heath v. Consumer Protection

2023 UT App 45, 530 P.3d 170
CourtCourt of Appeals of Utah
DecidedApril 27, 2023
Docket20210362-CA
StatusPublished

This text of 2023 UT App 45 (Heath v. Consumer Protection) is published on Counsel Stack Legal Research, covering Court of Appeals of Utah primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Heath v. Consumer Protection, 2023 UT App 45, 530 P.3d 170 (Utah Ct. App. 2023).

Opinion

2023 UT App 45

THE UTAH COURT OF APPEALS

MICHAEL DANIEL HEATH, HEATH ENTERPRISE, INC. AND HEATH ENTERPRISES UTAH, INC., Appellants, v. DIVISION OF CONSUMER PROTECTION AND DEPARTMENT OF COMMERCE, Appellees.

Opinion No. 20210362-CA Filed April 27, 2023

Fifth District Court, Cedar City Department The Honorable Matthew L. Bell No. 170500129

James W. Jensen, Attorney for Appellants Sean D. Reyes and Stanford E. Purser, Attorneys for Appellees

JUDGE MICHELE M. CHRISTIANSEN FORSTER authored this Opinion, in which JUDGES DAVID N. MORTENSEN and RYAN M. HARRIS concurred.

CHRISTIANSEN FORSTER, Judge:

¶1 The Utah Division of Consumer Protection (the Division) issued two citations against Michael Daniel Heath (Mr. Heath), Heath Enterprise, Inc., and Heath Enterprises Utah, Inc., (collectively, Heath) for numerous violations of the Utah Administrative Code and the Utah Consumer Sales Practices Act (UCSPA). After exhausting its administrative remedies, Heath filed a petition for review in the district court challenging the citations. The district court found nine violations and fined Heath $20,000. On appeal, Heath raises numerous challenges to the court’s ruling, which we largely reject. However, we vacate three Heath v. Consumer Protection

of the violations—one of them because the district court inappropriately found it sua sponte and two others because the court evaluated them using the wrong mens rea standard. We remand for the court (1) to reevaluate the two violations under the appropriate mens rea standard and (2) to determine whether Heath’s fine should be reassessed in light of the vacated violations.

BACKGROUND

¶2 Mr. Heath is the owner of Heath Enterprise, Inc. and Heath Enterprises Utah, Inc., which operate an auto repair shop in New Harmony, Utah, called Freeway Tire. As part of their sales efforts, Mr. “Heath and his Freeway Tire employees engage in a business practice that [Mr.] Heath calls ‘merchandising the island,’ which involves pointing out to drivers who stop at Freeway Tire any possible problems with their vehicles (like worn tires) and offering to fix those problems.” Freeway Tire employees are paid on commission rather than based on an hourly wage or salary.

¶3 In response to complaints it received about Freeway Tire, the Division conducted an investigation and issued two citations against Heath for violations of the UCSPA. Following two hearings, an administrative law judge (ALJ) found that Heath had committed numerous violations of the UCSPA. The ALJ’s findings and conclusions were affirmed by the Department of Commerce. After exhausting its administrative remedies, Heath filed petitions for judicial review with respect to both citations in district court. The district court consolidated the cases.

¶4 In the course of a two-day trial de novo, the district court heard evidence of violations relating to four of Freeway Tire’s customers: Anderson, Wagner, Smith, and Albert.

¶5 Anderson stopped at Freeway Tire to buy ice. A Freeway Tire employee approached him and told him that the two front tires on his motorhome had cracks and should be replaced. The

20210362-CA 2 2023 UT App 45 Heath v. Consumer Protection

employee verbally quoted Anderson $600 for the new tires, and Anderson agreed, but the employee did not provide Anderson anything in writing or obtain his signature on a written estimate. When Anderson returned to pay after the work was done, he received an invoice for $1,121.54. Anderson signed the invoice and paid by credit card.

¶6 Wagner’s tire went flat near New Harmony, Utah, while he was moving across the country with all his possessions in his car, and went to Freeway Tire for repairs. A Freeway Tire employee recommended that Wagner replace both front tires as well as his left half-axle. The employee gave a verbal estimate of $1,200, and Wagner agreed. The next day, the employee called Wagner and told him he needed a second new half-axle and increased the estimate to $1,500. The employee later called a second time and told Wagner he needed new front brakes and rotors and increased the estimate to $1,800. Wagner verbally agreed to each new estimate. Wagner did not provide any written authorization for any of the repairs prior to the time they were performed. Upon returning to pick up his car, Wagner was presented with two invoices totaling $2,829.27. Wagner signed the invoices at that time. The employee who helped Wagner claimed at trial that he had given Wagner “the exact amount” of both invoices over the phone. Wagner later filed a customer complaint with his credit card company, which ultimately refunded him $600.

¶7 Smith was towing a trailer through Utah when he stopped at Freeway Tire for gas. While Smith was pumping gas, a Freeway Tire employee approached him and told him his trailer was making a noise when he pulled up. The employee offered to inspect the trailer, to which Smith agreed. The employee then pulled the trailer into the garage and began removing parts from it, telling Smith they were broken and needed to be replaced. The employee wrote an estimate of $468 for parts and $150 for labor on a scrap of paper. Smith agreed to the amount but did not sign the paper. After completing the repairs, the employee gave Smith an invoice for $1,343.23. Despite protesting the amount, Smith

20210362-CA 3 2023 UT App 45 Heath v. Consumer Protection

ultimately signed the invoice and paid. At trial, the employee stated that the quote was “per side.”

¶8 Albert was driving a truck and towing a trailer to Arizona on I-15 when an employee of Freeway Tire flagged him down. The employee told Albert that the right rear tire on his trailer was “wobbling so badly it looked like it was about to fall off” and that something was wrong with the trailer’s shackle. The employee directed Albert to follow him back to Freeway Tire. At Freeway Tire, another employee told Albert that the trailer’s shock absorber was blown out and “strongly recommended” that he replace all four shocks “to make sure he had a safe journey.” The employee told Albert that he “had shocks in stock that were correct for Albert’s trailer.” He told Albert that “it was common for RVs to have this particular shock and the shock has to be ‘custom ordered,’” so the employee “kept them on hand so he could fix RVs.” The employee said the shocks were “heavy duty, custom ordered” and cost $365 a pair. The employee later denied telling Albert that his trailer was unsafe or that the shocks were special order. 1 Albert did not receive a written estimate of repairs until they were completed. After the repairs were finished, the employee gave Albert an invoice for $1,018.10. Albert signed the invoice and paid with a credit card.

¶9 For various reasons, Albert suspected Freeway Tire had not been forthright with him. Upon arriving home, he contacted a local parts store and learned that the shocks cost less than $30 each and that they were neither a custom part nor heavy duty. An expert at trial testified that shock absorbers were not necessary for safety on Albert’s trailer and that most RVs do not have shocks at all. Another expert testified that broken shocks could be removed rather than replaced.

1. Neither the parties nor the district court attempted to distinguish between “custom” and “special” order and used the terms interchangeably, so for purposes of this opinion, we do the same.

20210362-CA 4 2023 UT App 45 Heath v. Consumer Protection

¶10 Mr.

Free access — add to your briefcase to read the full text and ask questions with AI

Related

State v. Thomas
961 P.2d 299 (Utah Supreme Court, 1998)
Jones, Waldo, Holbrook & McDonough v. Dawson
923 P.2d 1366 (Utah Supreme Court, 1996)
Utah Chapter of the Sierra Club v. Air Quality Board
2009 UT 76 (Utah Supreme Court, 2009)
Kimball v. Kimball
2009 UT App 233 (Court of Appeals of Utah, 2009)
Coleman Ex Rel. Schefski v. Stevens
2000 UT 98 (Utah Supreme Court, 2000)
TAYLOR-WEST WEBER WATER IMPROVEMENT v. Olds
2009 UT 86 (Utah Supreme Court, 2009)
Dorsey v. Department of Workforce Services
2014 UT 22 (Utah Supreme Court, 2014)
Porenta v. Porenta
2017 UT 78 (Utah Supreme Court, 2017)
Dorsey v. Department of Workforce Services, Workforce Appeals Board
2012 UT App 364 (Court of Appeals of Utah, 2012)
Eskelsen v. Theta Investment Company
2019 UT App 1 (Court of Appeals of Utah, 2019)
Seamons v. Wiser
2020 UT App 33 (Court of Appeals of Utah, 2020)
Warner v. Warner
2014 UT App 16 (Court of Appeals of Utah, 2014)

Cite This Page — Counsel Stack

Bluebook (online)
2023 UT App 45, 530 P.3d 170, Counsel Stack Legal Research, https://law.counselstack.com/opinion/heath-v-consumer-protection-utahctapp-2023.