Hale v. Volunteers of America

816 N.E.2d 259, 158 Ohio App. 3d 415, 2004 Ohio 4508
CourtOhio Court of Appeals
DecidedAugust 27, 2004
DocketNo. C-020839.
StatusPublished
Cited by15 cases

This text of 816 N.E.2d 259 (Hale v. Volunteers of America) is published on Counsel Stack Legal Research, covering Ohio Court of Appeals primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Hale v. Volunteers of America, 816 N.E.2d 259, 158 Ohio App. 3d 415, 2004 Ohio 4508 (Ohio Ct. App. 2004).

Opinions

Sundermann, Presiding Judge.

{¶ 1} Plaintiffs-appellants Diana Hale and Carrol Sue Becker appeal the trial court’s entry granting summary judgment to defendant-appellee Volunteers of America, Ohio River Valley, Inc. (“VOA”) on claims for wrongful discharge and promissory estoppel. For the reasons that follow, we affirm the trial court’s entry of summary judgment.

2} Hale and Becker were employees at the Pogue Rehabilitation Center (“Pogue Center”), a residential treatment center for approximately 100 felons. The upstairs portion of the center contained a 70-bed substance-abuse halfway house, while the downstairs portion of the center housed 25 sex offenders in the New Life Program, as well as at least 15 offenders who suffered from both mental illness and drug-related problems in the Renew Program. The VOA was licensed by the Ohio Department of Rehabilitation and Corrections (“ODRC”) and the Ohio Department of Alcohol and Drug Abuse to operate the Pogue Center. The Pogue Center was also audited by the American Corrections Association (“ACA”).

{¶ 3} Becker was employed as a therapist for the New Life Program from March 1998 until October 20, 2000. She was responsible for intake procedures, gathering social histories when necessary, client assessments, assigned individual and group work, and record keeping. Hale was a registered nurse. She served as the sole nurse for the 100 offenders at the Pogue Center from January 26, 1999, to September 26, 2000. Her primary job duties included assessing offenders upon their entry into the Pogue Center, monitoring all medications prescribed for the offenders, providing a wellness program, conducting follow-up assessments of those offenders with chronic illnesses, assisting offenders in the acquisition of appropriate health-care resources, and assisting in medical emergencies.

{¶ 4} During Hale’s and Becker’s employment, the VOA had a contract under which the Biological Psychiatric Program (“BPP”) at the University of Cincinnati provided psychiatric services for the 40 residents in the New Life and Renew *418 Programs. Dr. Susan McElroy, Dr. Neal Dunseith, Jeff Holcomb, and Lori Lovins Brusman were part of the BPP team. Dr. Purcell Taylor was the clinical director at the Pogue Center. Hale and Becker worked directly with the BPP team and Dr. Taylor.

{¶ 5} Chris Lohrman was the executive director of the VOA, with the responsibility for generally overseeing the operation of the Pogue Center. The Pogue Center also had various facility directors during Hale’s and Becker’s employment, including John Wallace (January 1999 to March 2000), Cameron Beavers (March 2000 to May 2000), Annabelle Matusoff (May 2000 to mid-July 2000), and Amy Orr (late July 2000 to present).

{¶ 6} Throughout their employment at the Pogue Center, Hale and Becker complained about the center’s treatment of the offenders in its programs. Hale estimated that she wrote 150 memoranda to the VOA administration. She was also a vocal participant in discussions with the administration relating to the standard of care at the Pogue Center. Hale raised issues with facility directors John Wallace and Amy Orr and interim directors Cameron Beavers and Annabelle Matusoff. Becker wrote incident reports, tried to help offenders with their grievances, and complained to John Wallace and Amy Orr.

{¶ 7} Many of Hale’s and Becker’s complaints stemmed from the division between the professional staff and the nonprofessional staff working at the center. Hale and Becker complained that the nonprofessional staff, which consisted mainly of house managers, was untrained, uneducated, and unresponsive to the offenders’ needs. Hale and Becker began complaining about the quality of the house managers early on in their employment at the Pogue Center. Both women complained that the house managers failed to supervise the offenders, verbally abused the offenders, refused to give offenders their medication as a form of punishment, and tore up offenders’ grievance forms. They also complained that house managers would take agency cars, leaving the professional employees with the responsibility of transporting offenders in their own cars. Hale additionally complained about a house manager whom she had witnessed smoking marijuana with another offender, about house managers bringing pornography into the center, and about house managers allowing offenders to smuggle prostitutes into the center.

{¶ 8} In addition to these complaints, Hale complained about a variety of medication issues throughout her employment at the Pogue Center, including problems relating to the storage, administration, and charting of offenders’ medications, the difficulty in obtaining medications for offenders, and missing medications. Hale also complained about the center’s inability to maintain an accurate census of its offenders, the lack of accommodations for handicapped offenders, as well as for offenders on special diets, and the difficulty of obtaining *419 physical examinations for the offenders. Moreover, both women repeatedly complained to the administration that the center was so understaffed that they had difficulty completing their work.

{¶ 9} In July 2000, Hale and Becker found questionnaires in their mailboxes from the ODRC requesting information about the mental-health and medical services offered at the Pogue Center. Hale and Becker filled out the questionnaires and sent their responses to the ODRC. In her responses, Hale discussed her day-to-day problems at the center, including her difficulty in obtaining medication for offenders who arrived at the center with no medication, her problems with parole officers, and her problems with obtaining physical examinations for the residents. She commented not only that the center was underfunded, but also that its employees were overworked and that she herself felt “overwhelmed and struggled to adequately care for the needs of the clients.” She concluded her responses by stating that many of the issues were internal and that she would" continue to bring them to the attention of the administration at the center.

{¶ 10} In her responses, Becker discussed problems she had in helping the offenders obtain medication, including her struggle to help the offenders get Medicaid cards. She concluded her letter by stating, “Any assistance you [the ODRC] can provide for th[ese] * * * issues would be greatly appreciated as it becomes more and more difficult to acquire prescription medication for those residents. Also, without a Medicaid card, the VOA cannot receive Medicaid reimbursement for any drug/alcohol treatment.”

{¶ 11} On or around July 20, 2000, Orr, who had previously served as Becker’s supervisor in the New Life Program, became the facility director for the center. Stephanie Strausbaugh was promoted to be the interim director of the New Life Program, thus becoming Becker’s supervisor. Around the same time, Hale showed her responses to the ODRC survey to Dr. McElroy in a New Life treatment-team meeting. Orr asked Dr. McElroy to review the responses. After looking at the responses, Orr became very upset and left the meeting. A copy of the responses was later placed in Hale’s personnel file. It is unclear whether the administration knew that Becker had sent her responses to the ODRC. Becker herself could not recall if anyone at the VOA knew about her responses to the questionnaire.

Free access — add to your briefcase to read the full text and ask questions with AI

Related

Trimbach v. Bath Twp.
2021 Ohio 2058 (Ohio Court of Appeals, 2021)
McGlothen v. City of Fairborn
2019 Ohio 141 (Ohio Court of Appeals, 2019)
McGowan v. Medpace, Inc. (Slip Opinion)
2017 Ohio 1340 (Ohio Supreme Court, 2017)
Richardson v. Clinical Computing P.L.C.
2016 Ohio 8065 (Ohio Court of Appeals, 2016)
McGowan v. Medpace, Inc.
2015 Ohio 3743 (Ohio Court of Appeals, 2015)
Hale v. Mercy Health Partners
20 F. Supp. 3d 620 (S.D. Ohio, 2014)
Crowley v. Center
931 F. Supp. 2d 824 (N.D. Ohio, 2013)
Executone of Columbus, Inc. v. Inter-Tel, Inc.
665 F. Supp. 2d 899 (S.D. Ohio, 2009)
Dean v. Consolidated Equities Realty 3, L.L.C.
914 N.E.2d 1109 (Ohio Court of Appeals, 2009)
Ramudit v. Fifth Third Bank, Unpublished Decision (3-4-2005)
2005 Ohio 978 (Ohio Court of Appeals, 2005)

Cite This Page — Counsel Stack

Bluebook (online)
816 N.E.2d 259, 158 Ohio App. 3d 415, 2004 Ohio 4508, Counsel Stack Legal Research, https://law.counselstack.com/opinion/hale-v-volunteers-of-america-ohioctapp-2004.