Guanzon v. Vixxo Corporation

District Court, D. Arizona·Decided February 10, 2020·No. 2:17-cv-01157·Unknown

Opinion

WO

Vickie Guanzon, No. CV-17-01157-PHX-DWL

Plaintiff, ORDER

v.

Vixxo Corporation,

Defendant. This lawsuit involves a claim under the Fair Labor Standards Act (“FLSA”) for unpaid overtime. It is brought by Plaintiff Vickie Guanzon (“Plaintiff”) against Defendant Vixxo Corporation (“Vixxo”). Now pending before the Court are (1) Vixxo’s motion for summary judgment (Doc. 172) and (2) Guanzon’s motion for partial summary judgment (Doc. 173). In its motion, Vixxo contends that the facts, even when viewed in the light most favorable to Guanzon, show that Guanzon fell under the FLSA’s administrative exemption and that Guanzon was therefore not entitled to overtime. Guanzon’s motion seeks to eliminate some of the affirmative defenses raised by Vixxo in its answer. For the following reasons, the Court will deny both motions. I. Factual Background Vixxo is a “facilities maintenance company that provides maintenance and strategic support services for various clients’ facilities throughout the United States.” (Doc. 172 at 2 & n.2.) Vixxo partners with service providers and technicians throughout the country, and when a client calls, Vixxo facilitates the request and dispatches one of these providers to address the client’s needs. (Id. at 2-3.) When Vixxo receives a customer request, it is typically addressed by a Customer Service Representative (“CSR”). CSRs enter customer phone calls into Vixxo’s system, which then automatically selects one of Vixxo’s pre-approved service providers to respond to the customer’s needs. (Id.) After a service provider has been dispatched, CSRs also perform follow-up work, ensuring that the services were completed in a timely manner. (Id.) A step up in Vixxo’s hierarchy are Team Leads, Guanzon’s position.1 The parties agree that Guanzon’s primary responsibilities as a Team Lead were “resolving . . . service orders, making sure that [the service orders] are closed, getting updates on the actual service providers that were going out to the 7-Eleven store to make sure the work was completed. . . [and] supporting the 7-Eleven stores.” (Doc. 172 at 4 [quoting Doc. 172-1 at 23 (Guanzon’s description of her job duties)].) However, the parties disagree as to whether these responsibilities were materially different than those of a CSR. Vixxo characterizes Guanzon as more of a manager—she was “responsible for the [7-Eleven] stores within her assigned region,” could authorize repair costs up to $1,500 according to her own judgment and discretion, and could assign or reassign priority to the service requests made by customers. (Id. at 4.) Guanzon was also, according to Vixxo, responsible for reviewing weekly reports on the work done by service providers to ensure they were meeting expectations. (Id.) In Vixxo’s view, these were “substantively different job duties than CSRs.” (Id. at 6.) Guanzon disagrees. In her view, she did essentially the same work as the CSRs. (Doc. 182 at 9.) Although Guanzon acknowledges that Team Leads in other offices might have performed substantively different work than CSRs, she contends that her work at Vixxo’s Scottsdale, Arizona office was the same as that of the CSRs who worked there.

1 Guanzon was employed as a Team Lead from April 2015 to August 2016. (Doc. 1 ¶ 4; Doc. 18 ¶ 4.) (Id. at 4-7.) The difference (or lack thereof) is relevant because Vixxo classifies its CSRs as non- exempt under the FLSA, meaning they are entitled to overtime pay. (Doc. 172 at 3.) In contrast, Vixxo classifies Team Leads like Guanzon as exempt, meaning they receive no overtime pay. (Id.) This forms the crux of Guanzon’s complaint—she contends she performed the same work as non-exempt employees, working in excess of 40 hours a week (sometimes responding in the middle of the night), yet received no overtime pay. (Doc. 1 ¶ 21; Doc. 172-1 at 39-40.) II. Procedural Background On April 18, 2017, Guanzon filed this action.2 (Doc. 1.) Pursuant to 29 U.S.C. 216(b), she brought a: [C]ollective action on behalf of the following class of potential opt-in litigants: All current and former Team Leads as well as similarly situated current and former employees holding comparable positions but different titles, who were employed by [Vixxo] in the United States during the time period three years prior to filing of the complaint to the present and who opt- in to this collective action. (Id. ¶ 8.) On May 31, 2017, Vixxo filed its answer. (Doc. 18.) On June 5, 2017, Guanzon moved to conditionally certify her purported class. (Doc. 19.) Vixxo opposed the motion, arguing there was too much variance between Team Leads. (Doc. 27 at 1-2.) The Court modified Guanzon’s proposed class but otherwise granted the motion for conditional certification. (Doc. 38 at 5-6.) Ultimately, 41 plaintiffs opted into Guanzon’s action. (Doc. 139 at 2.) Six were later dismissed for failing to comply with the discovery process. (Doc. 145.) In February 2019, Guanzon moved for partial summary judgment that the separation agreements releasing claims against Vixxo signed by some of the opt-in plaintiffs did not 2 This case was originally assigned to Magistrate Judge Fine. (Doc. 4.) It was later reassigned to Chief Judge Snow (Docs. 8, 9) and then reassigned again to the undersigned judge (Doc. 127). preclude this action. (Doc. 152 at 2.) Guanzon’s motion was unopposed (Doc. 161) and the Court granted the motion (Doc. 163). Around the same time, Vixxo filed a motion to decertify Guanzon’s class. (Doc. 149.) Vixxo’s basis for its motion was that each of the plaintiffs in this case had “significantly different job duties from one another, making collective treatment of this case not only infeasible, but virtually impossible.” (Id. at 1.) Guanzon opposed the motion, arguing that certification was proper. (Doc. 157.) The Court concluded that decertification was required because the plaintiffs were not similarly situated. (Doc. 167 at 12.) The plaintiffs had varying degrees of authority, which the Court found dispositive. (Id. at 12- 14.) Accordingly, the opt-in plaintiffs’ claims were dismissed without prejudice and Guanzon’s case was allowed to proceed in her name alone. (Id. at 15.) Vixxo has now filed a motion for summary judgment, arguing that, as a matter of law, Guanzon was exempt from the FLSA’s overtime requirements. (Doc. 172.) Guanzon has filed a motion for partial summary judgment, seeking to “terminate” several of the affirmative defenses Vixxo raised in its answer. (Doc. 173 at 2.) Both motions are now fully briefed3 and nobody has requested oral argument. A party moving for summary judgment “bears the initial responsibility of informing the district court of the basis for its motion, and identifying those portions of ‘the pleadings, depositions, answers to interrogatories, and admissions on file, together with the affidavits, if any,’ which it believes demonstrate the absence of a genuine issue of material fact.” Celotex Corp. v. Catrett, 477 U.S. 317, 323 (1986). “In order to carry its burden of production, the moving party must either produce evidence negating an essential element of the nonmoving party’s claim or defense or show that the nonmoving party does not have enough evidence of an essential element to carry its ultimate burden of persuasion at trial.” Nissan Fire & Marine Ins. Co. v. Fritz Cos., 210 F.3d 1099, 1102 (9th Cir. 2000). “If . . .

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