Gretchen Michels v. Farmers Insurance Exchange

CourtCourt of Appeals of Washington
DecidedApril 8, 2019
Docket77919-2
StatusUnpublished

This text of Gretchen Michels v. Farmers Insurance Exchange (Gretchen Michels v. Farmers Insurance Exchange) is published on Counsel Stack Legal Research, covering Court of Appeals of Washington primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Gretchen Michels v. Farmers Insurance Exchange, (Wash. Ct. App. 2019).

Opinion

IN THE COURT OF APPEALS OF THE STATE OF WASHINGTON

GRETCHEN MICHELS, No. 77919-2-1 Appellant, DIVISION ONE V. UNPUBLISHED OPINION FARMERS INSURANCE EXCHANGE, an insurance company,

Respondent,

BALLARD SIX, a Washington corporation and condominium association,

Defendant. FILED: April 8, 2019

APPELWICK, C.J. — Michels owns a unit at the Ballard Six condominium complex, and is a member of the Ballard Six Condominium Association. Michels

sued Farmers and Ballard Six for damages from a fire in her unit. The trial court

dismissed all claims against Farmers on summary judgment. Michels argues that

the trial court erred in concluding she is neither an insured nor a third party

beneficiary under the contract. She also argues that she is entitled to bring a CPA1

claim against Farmers regardless of whether or not she is an insured or a third

party beneficiary. We affirm.

1 Consumer Protection Act, chapter 19.86 RCW. No. 77919-2-1/2

FACTS

Ballard Six is a condominium owners association in Seattle, organized

under the Washington Condominium Act(WCA), chapter 64.34 RCW. Each unit

owner at the Ballard Six condominium complex is a Ballard Six member.2

Gretchen Michels owns a unit at the complex. On May 11, 2015, she suffered a

fire and smoke loss in her unit after placing a microwave on an electric stove burner

that was turned on. A couple of weeks later, she also suffered a water loss in her

unit after a toilet overflowed.

Michels filed a timely claim with her personal insurer, PEMCO Mutual

Insurance Company (PEMC0).3 She also filed a claim with Farmers Insurance

Exchange (Farmers), the property insurer for the Ballard Six. The Farmers policy

listed Ballard Six, not Michels, as a named insured. At her deposition, Michels

testified that she reported the loss to Farmers on behalf of herself, and was not

representing Ballard Six.

A Farmers adjuster, Oscar Ortiz, began working on Michels's claimed loss.4

Ortiz inspected the smoke loss on May 13, and created an estimate of the scope

2 We refer to the Ballard Six condominium association as "Ballard Six," and specify when we instead refer to the Ballard Six condominium complex. 3 PEMCO eventually paid Michels approximately $28,000.00 for additional living expenses, and approximately $30,000.00 for the removal, cleaning, and replacement of her personal property. 4 It is unclear from the record when Michels notified Farmers of the water loss, but she testified that she had called Ortiz about the water loss. It is also unclear from the record if Ortiz inspected the unit for water damage based on a separate water loss claim. There does not appear to be an entry in the claim summary report for a separate water loss claim, and the parties do not provide a citation for a separate claim.

2 No. 77919-2-1/3

and cost of repairs so that Farmers could issue a payment to Ballard Six. The

damage he noted included the following:

In the kitchen the range is fire/smoke damage, the laminate countertop was burned. The [dishwasher] and Refridgerator [sic] are heavily smoke damaged. The cab[inet]s appear to be fine, but will need heavy clean[ing] and paint to seal. .. . Base is not caulked and Servpro [of Woodinvile] stated that Base should be replaced due to the heavy smoke as the [medium-density fibreboard] material would be damaged by smoke. Blinds would need replacement. Exhaust fan above range would need replacement as well as all light fixtures. . . . [A]ll other areas of this . . . unit [are] heavily smoke damaged... . Servpro said would [sic] need to scrape and retexture [the acoustic ceiling] due to amount of soot damaged [sic]. . . . Tub in hall bathroom should be able to be cleaned. Toilet in hall bath will need replacement due to heavy soot damage, but in master bath, toilet can be cleaned. Doors will need replacement as [they are] hollow core and appear would [sic] be smoke damaged Servpro stated. Wall heaters/[baseboard heaters] in unit will need replacement due to heavy smoke damage. Vanities. . . are ok and can be cleaned. That day, Ortiz gave Michels an initial $19,567.00 check made out to Ballard Six.

In September 2015, he reinspected the unit, and gave Michels another check

made out to Ballard Six for $9,503.23.

At his deposition, Ortiz testified that, during the initial inspection, he asked

Michels whether she was authorized to move forward with the claim. He stated

that Michels told him she was authorized, and that she was the treasurer of the

Ballard Six.5 But, after contacting Bill Fraher, Ballard Six's president, Ortiz learned

that Michels was no longer the treasurer and that Fraher was the authorized

representative for purposes of the claim. In October 2015, Ortiz began working

with Fraher to move forward with the claim.

5 Michels disputes that she ever told Ortiz that she was the authorized representative of Ballard Six.

3 No. 77919-2-1/4

Fraher understood that Ballard Six could choose the repair contractor, and

was provided with a list of three contractors Ortiz had worked with before. Two of

those contractors were McBride Construction (McBride) and Charter Construction

(Charter). Fraher called all three contractors, but heard back from only McBride.

At a November 4,2015 meeting of the Ballard Six Board of Directors, Fraher asked

that any members who wanted to suggest a contractor give him that contractor's

name by an agreed deadline. As of the deadline, no members, including Michels,

had suggested a contractor. At the next meeting, the Ballard Six Board of Directors

voted to hire McBride as the repair contractor for Michels's unit.

John Niederegger, an estimator for McBride, visited the Ballard Six

condominium complex a few times in 2015, but never wrote a repair estimate.

Shortly after, he recommended that Ballard Six and Farmers hire a mitigation

company to complete mitigation and demolition of the unit, so that McBride could

revisit the unit and provide an accurate repair estimate. At his deposition, Ortiz

testified that McBride never issued an estimate because it was going to work off of

his estimate. And, at Fraher's deposition, he testified that he understood that

McBride agreed to do the repairs for $41,180.70, the amount of Ortiz's estimate.

Michels never saw an estimate from McBride. Concerned about hiring a

contractor without an estimate, she tried to get PEMCO to cover her unit. PEMCO

refused, because the policies said that Farmers was the primary insurer. Around

that time, Fraher was denied entry to Michels's unit.

4 No. 77919-2-1/5

Michels eventually obtained an estimate from Charter.6 The estimate was

three times more than the amount Farmers offered to pay to repair her home. It

included repairs to walls, wall heaters, windows, doors, cabinets, the ceiling, the

flooring, and the water heater. In September 2016, Michels's attorney forwarded

the Charter estimate to Farmers, which Farmers sent to Fraher. Ortiz also asked

Fraher for an update on the status of repairs. Ortiz never received a response

from Ballard Six about the Charter estimate.

Michels filed suit against Farmers in November 2016.7 On March 24, 2017,

she filed a second amended complaint for money damages against Farmers and

Ballard Six. Her claims against Farmers included breach of contract, insurance

bad faith, violation of the Consumer Protection Act (CPA), chapter 19.86 RCW,

negligent claims handling, and violation of the Insurance Fair Conduct Act(1FCA),

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