Grace McCord v. Dal-Tile Services, Inc.

District Court, M.D. Florida·Decided August 7, 2026·No. 3:24-cv-00956·Unknown

Opinion

UNITED STATES DISTRICT COURT MIDDLE DISTRICT OF FLORIDA JACKSONVILLE DIVISION

GRACE MCCORD,

Plaintiffs,

v. Case No.: 3:24-cv-956-WWB-PDB

DAL-TILE SERVICES, INC.

Defendant. / ORDER THIS CAUSE is before the Court on Defendant’s Motion for Summary Judgment (Doc. 25), Plaintiff’s Response in Opposition (Doc. 27), Defendant’s Reply (Doc. 28), and Plaintiff’s Sur-Reply (Doc. 32). For the reasons set forth below, the Court will grant Defendant’s Motion. I. BACKGROUND From late 2019 to 2023, Plaintiff Grace McCord worked as an Architectural Sales Representative (“ASR”) for Defendant, Dal-Tile Services (“Dale-Tile”). (Doc. 25-2 at 22:12–13, 29:18–21; Doc. 25-18 at 1). As an ASR, Plaintiff’s job was to promote Dal-Tile products to architectural and design firms in northern Florida, mainly for use in commercial projects. (Doc. 25-2 at 29:22–30:7; Doc. 25-11 at 97:6–16). Specifically, ASRs flag commercial projects as product sales “opportunities” on a software called “Salesforce.” (Doc. 25-2 at 30:2–24; Doc. 25-11 at 93:14–16, 96:11–20). From there, a Commercial Sales Representative works directly with tile contractors to “close” on those opportunities and create sales invoices in a data system called “Oasis.” (Doc. 25-11 at 94:20–22, 97:10–98:24). Ultimately, the ASR is involved at all stages of this process and operates on an “honor system” to accurately track sales updates on the Oasis database and mark projects as complete on Salesforce. (Id. at 96:6–99:9).1 Because an ASR will typically spend between a year and a half to two years completing that sales process, Dal-Tile guaranteed a quarterly incentive (bonus) to new hires in Plaintiff’s position. (Id.

at 43:10–44:12). Dale-Tile expected that ASR employees possess “[s]trong communication skills” and be “[h]ighly [o]rganized” throughout that whole process. (Doc. 25-3 at 3). After completing her first calendar year of work in 2020, Plaintiff underwent an official performance review by her supervisor, Antonio Sarria, and received an overall rating of 2.25 stars out of four. (See generally Doc. 25-5). That rating was characterized as a “Partially Successful Performance/Emerging/Needs Improvement.” (Id. at 3). Though Sarria gave Plaintiff high marks for staying connected with customers, Sarria noted that Plaintiff needed to improve organization in her work area and “establish a tracking system to support her team and store and build her relationships within her team.”

(Id. at 2–3). Nevertheless, based on that performance review, Plaintiff was awarded a merit pay increase. (Doc. 27-2 at 2).2

1 Because ASRs operate on the honor system, Dal-Tile “audits” all ASRs to ensure sales figures are accurately reported and so that ASRs receive commensurate bonuses. (Doc. 25-11 at 90:5–10, 184:3–6, 209:1–16).

2 Defendant argues that the Court should not consider this evidence for summary judgment purposes because it comes from a declaration, not an affidavit. (Doc. 28 at 2). Where, as here, a declaration is executed in accordance with 28 U.S.C. § 1746, courts treat the declaration as an affidavit. See United States v. Four Parcel of Real Prop. In Green & Tuscaloosa Cntys., 941 F.2d 1428, 1444 n.36 (11th Cir. 1991).

Defendant further argues that the Declaration should not be considered because Plaintiff allegedly gave inconsistent answers as to when she reported gender discrimination to her supervisor Sarria, rendering her Declaration a sham. (Doc. 28 at 2). However, Plaintiff’s performance rating declined to 1.5 stars out of four based on her work during the calendar year of 2021. (Doc. 25-10 at 3). According to Sarria, Plaintiff “struggled to develop a good relationship with her team at the local level,” needed to better “service her client’s needs directly,” “failed to meet team standards in reporting closed

won opportunities,” and that she “has to work on her organization and her accuracy in salesforce reporting.” (Id. 1–3). Aside from those performance issues, Plaintiff failed to comply with Dal-Tile’s expense reporting policies. In April 2021, Plaintiff purchased seven bagels and a quarter pound of cream cheese and attempted to expense them as a dinner for herself; she also expensed non-reimbursable purchases at Smoothie King and failed to maintain itemized receipts for flower purchases. (Doc. 25-7 at 2). In November 2021, Plaintiff sent a text message to a colleague jokingly stating that she’s “already on the expense naughty list even though [she’s] used hardly any expenses.” (Doc. 25-8 at 2). At the same time in 2021, Plaintiff states that she faced gender bias from her colleagues. Plaintiff testified that she would be humiliated and “cut off” during calls and

video meetings with Rudy Junifer, the Jacksonville Branch Manager, Sean Saglin, a Commercial Sales Representative, and Ray Glover, a General Sales Manager. (Doc. 25- 2 at 109:14–25, 125:3–5; Doc. 25-11 at 33:9–34:3; Doc. 27-2 at 2). Saglin and Glover would “heckle” Plaintiff in a demeaning way, which she felt was done because of her

Courts must find “some inherent inconsistency between an affidavit and a deposition before disregarding the affidavit” as a sham. Latimer v. Roaring Toyz, Inc., 601 F.3d 1224, 1237 (11th Cir. 2010) (quoting Allen v. Bd. of Pub. Educ., 495 F.3d 1306, 1316 (11th Cir. 2007)). Here, the Court finds no inherently inconsistent or contradictory testimony. While Plaintiff stated clearly in her deposition that she reported alleged discrimination in 2021, she also said in her deposition that she reported discrimination to her supervisor a “couple” of times. (Doc. 25-2 at 108:19–22). Because the Declaration simply clarifies Plaintiff’s answer, the Court will consider the Declaration. gender. (Doc. 27-2 at 2–3). Junifer at one point told Plaintiff “that the tiling industry was a ‘Man’s World’” in the presence of other male employees. (Id. at 3).3 Plaintiff also believed she observed Junifer treat male colleagues like Glover and Saglin more favorably in the workplace. (Id.).

Plaintiff testified that she reported these incidents to Sarria, and that they would cause her to cry. (Id.). Plaintiff testified that when she reported her interactions with Junifer to Sarria in August 2021, Sarria encouraged her “to stroke [Junifer’s] little man ego and make him feel good and happy” in response. (Doc. 25-2 at 87:12–88:5, 105:1– 106:10). Though Sarria testified that Plaintiff would cry while discussing “[p]erformance- related issues” and acknowledged Plaintiff and Junifer “didn’t get along,” (Doc. 25-11 at 54:3–55:2, 85:8–20), he denies that Plaintiff ever discussed discriminatory remarks by Plaintiff’s colleagues and testified that discrimination against Plaintiff would be “morally wrong.” (Doc. 25-11 at 61:14–25, 62:25–63:6, 179:2–25, 183:17–184:9, 222:15–18).4 Taylor Wilkerson, the human resources manager and representative for 300 to 400 Dal-

Tile employees, testified that Sarria never reported any alleged harassment of Plaintiff to her. (Doc. 25-23 at 5:1–12, 12:7–13:6, 53:14–54:11). In early 2022, Dal-Tile performed an audit of Plaintiff’s “closed/won” opportunities on the Salesforce software. Plaintiff entered one project called “Bread & Board” on Salesforce with a value of $51,160.24, which could have entitled her to additional compensation. (Doc. 25-11 at 205:18–206:24; Doc. 25-12 at 3). In reality, the completed

3 Junifer denies that he ever made this comment and asserts that he never said anything resembling this remark. (Doc. 25-26 at 3–4).

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