Goodrow v. Lane Bryant, Inc.

9 Mass. L. Rptr. 701
CourtMassachusetts Superior Court
DecidedApril 1, 1999
DocketNo. 953722H
StatusPublished

This text of 9 Mass. L. Rptr. 701 (Goodrow v. Lane Bryant, Inc.) is published on Counsel Stack Legal Research, covering Massachusetts Superior Court primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Goodrow v. Lane Bryant, Inc., 9 Mass. L. Rptr. 701 (Mass. Ct. App. 1999).

Opinion

van Gestel, J.

This matter comes before the Court after a jury-waived trial on the merits of the individual claim of the plaintiff, and class representative, Kelli K. Goodrow (“Goodrow”).1 There follows the Court’s findings of fact, rulings of law and an order for judgment on the claim tried.

FINDINGS OF FACT

The defendant, Lane Bryant, Inc. (“Lane Bryant”) operates a nationwide (in 40 to 42 states) chain of retail stores selling specialty clothing and related goods catering to larger-sized women. At all relevant times there were 850 to 900 stores in the chain. There was wide variety in the size and location of the individual stores — ranging from 1,500 to 35,000 square feet of floor sales space, and located in malls as well as free standing facilities. Individual stores’ sales volumes might vaiy from as little as $300,000 per year to as much as 2 to 3 million dollars per year. Several Lane Bryant stores are sited in Massachusetts.

[702]*702On November 9, 1993, Kelli Goodrow (then known as Kelli K. Kachadoorian) began work at the Lane Bryant store located in the Greendale Mall in Worcester, Massachusetts. Goodrow started at a weekly salary of $320. After a brief period of training Goodrow was transferred to the Lane Bryant store in Auburn, Massachusetts, where she remained until leaving the company’s employ, voluntarily, on April 10, 1995.

On March 6, 1994, Goodrow’s pay was raised to $325 per week. On March 12, 1995, she received another raise to $342 per week.

Goodrow’s job title was a “co-sales manager.” At the Auburn store where Goodrow worked there were three categories of employees: a store sales manager, co-sales managers and sales associates. The store sales manager and the co-sales managers were paid on a weekly salary basis. The sales associates, who were generally part-time workers, were paid on an hourly basis. The co-sales managers — and perhaps the store sales manager, although there was no evidence on the point — during Goodrow’s time of employment received additional compensation for hours worked in excess of 40 hours per week. It is that latter “overtime” compensation that forms the basis for this case.

Although there were more employees assigned to the Auburn store, on an average day, except during the Christmas holiday season, there were usually only two or sometimes three employees present at any one time. Those employees would constitute the store sales manager, one co-sales manager and a sales associate. The store was opened for customers generally from 10:00 a.m. to 9:00 p.m. The employees would have staggered hours to cover the period from preopening preparations starting at 9:30 a.m. until closing was completed at about 9:30 p.m. During the Christmas holiday season — from Thanksgiving until New Year’s — additional hours were worked and additional employees were often on duty.

On an average (non-holidays) week Goodrow would work 46 to 47 hours. During the holiday season an additional five to seven hours were added. Goodrow never worked fewer than 40 hours per week.

Although there was some hierarchy at the store level — the store sales manager was at the top, next came the co-sales managers and finally the sales associates — for the most part the work was pretty much a shared experience, with emphasis on retail sales. Goodrow described her average day’s duties as follows: she would arrive at about 9:30 a.m., at which time she would enter the store, turn on the cash registers, put cash in the registers, and examine what was called “register mail": next she would do whatever may have been needed to set up promotions; at 10:00 a.m. the store would be open to customers, and for the rest of the day she, along with all of the other employees, would involve themselves in the retail sales efforts, including waiting on and assisting customers, ringing up sales on the cash registers, replacing sold items on shelves, racks or hangers, and generally keeping the store neat and presentable for the sales effort; often at about 12:30 p.m. the part-time sales associate would go home, and another co-sales manager would arrive and stay until closing, while Goodrow would remain until about 6:30 p.m. If Goodrow was the co-sales manager scheduled to arrive at 12:30 p.m., instead of 9:30 a.m., then she would stay until the store closing process was completed at about 9:30 p.m. The closing process included cleaning up the premises, vacuuming the floor if needed, fixing light bulbs, washing mirrors, dusting, closing the cash registers, putting away the day’s receipts, making bank deposits and locking the store for the night.

At the final closing of the store each night, by company rule, each employee, as she left, had her pocketbook and bags checked by a fellow employee to insure that she was not misappropriating merchandise.

Some of the other duties expected of co-sales managers included cleaning bathrooms, putting out rubbish, assisting and providing on-the-job guidance to sales associates and setting up “P-Packs.” A P-Pack was a periodically distributed directive from company headquarters in Ohio, sent nationwide, to intiate special sales efforts. The P-Pack would, in a generic sort of way, describe the product or products to be featured and dictate the general store set up for the display. Each store, however, was different in size, design, age, location and other factors, such that there was a degree of individual judgment that had to be brought to bear in setting up a P-Pack. Co-sales managers, like Goodrow, participated fully in the P-Pack assembly, right down to the physical work of relocating shelves, racks and merchandise tables, hanging signage and putting out the items on display.

Co-sales managers did not have authority to hire, fire or discipline other employees. In fact, at least in the Auburn store, even the store sales manager had limited authority in this regard. There was a layer of management above that in the local stores, consisting of: an executive vice-president and a director of human resources, both based at the home office in Ohio; regional sales managers that covered geographic areas of the country such as, in the case of Auburn, Massachusetts, a Northeast regional manager who was responsible for 87 stores; and district sales managers that are under the regional sales managers, covering smaller areas. The Northeast regional manager, for example, has an average of eight district managers in his region.

Personnel management issues are handled very much on a group basis, called “partnering” by management employees, whereby decisions to hire or fire are for the most part dealt with at a level above that of the individual store.

During the time that Goodrow was working in the Auburn store, there were two changes in the store [703]*703sales manager position. On those occasions, Goodrow, being the senior2 in terms of experience among the co-sales managers, would assume some of the responsibilities of the store sales manager. That assumption was, however, unofficial and resulted in no increase in compensation. Also, during those times the district manager — Barbara Budlong, in these instances— would make much more frequent visits to the Auburn store, particularly when P-Packs were being set up. These visits by Budlong, when there was an absence of a store sales manager, would occur as much as three or four times a week.

Lane Bryant expected all of its co-sales managers to meet certain “sales goals.” For Goodrow, those goals were set forth in her personnel file.

Free access — add to your briefcase to read the full text and ask questions with AI

Related

Overnight Motor Transportation Co. v. Missel
316 U.S. 572 (Supreme Court, 1942)
Commonwealth v. Lightfoot
463 N.E.2d 545 (Massachusetts Supreme Judicial Court, 1984)
Vasys v. Metropolitan District Commission
438 N.E.2d 836 (Massachusetts Supreme Judicial Court, 1982)
Sarni Original Dry Cleaners, Inc. v. Ronnie Lee Cooke
447 N.E.2d 1228 (Massachusetts Supreme Judicial Court, 1983)
Howard v. Town of Burlington
506 N.E.2d 102 (Massachusetts Supreme Judicial Court, 1987)
Griffin v. Wake County
142 F.3d 712 (Fourth Circuit, 1998)
Hillis v. Lake
421 Mass. 537 (Massachusetts Supreme Judicial Court, 1995)
Pielech v. Massasoit Greyhound, Inc.
423 Mass. 534 (Massachusetts Supreme Judicial Court, 1996)
Rudow v. Commissioner of the Division of Medical Assistance
707 N.E.2d 339 (Massachusetts Supreme Judicial Court, 1999)
Sawyer v. Selig Mfg. Co.
74 F. Supp. 319 (D. Massachusetts, 1947)

Cite This Page — Counsel Stack

Bluebook (online)
9 Mass. L. Rptr. 701, Counsel Stack Legal Research, https://law.counselstack.com/opinion/goodrow-v-lane-bryant-inc-masssuperct-1999.