Gonzalez v. Interstate Cleaning Corp.

CourtCalifornia Court of Appeal
DecidedNovember 21, 2024
DocketE081220
StatusPublished

This text of Gonzalez v. Interstate Cleaning Corp. (Gonzalez v. Interstate Cleaning Corp.) is published on Counsel Stack Legal Research, covering California Court of Appeal primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Gonzalez v. Interstate Cleaning Corp., (Cal. Ct. App. 2024).

Opinion

Filed 10/25/24; Modified and Certified for Pub. 11/21/24 (order attached)

IN THE COURT OF APPEAL OF THE STATE OF CALIFORNIA

FOURTH APPELLATE DISTRICT

DIVISION TWO

GRACE GONZALEZ,

Plaintiff and Appellant, E081220

v. (Super.Ct.No. CIVDS1938974)

INTERSTATE CLEANING OPINION CORPORATION et al.,

Defendants and Respondents.

APPEAL from the Superior Court of San Bernardino County. Wilfred J.

Schneider, Jr., Judge. Affirmed.

Law Office of Jacob Emrani and Arturo T. Salinas for Plaintiff and Appellant.

Garrell Cohon Kennedy, Peter E. Garrell, John M. Kennedy and Samantha L.

Weinstein for Defendants and Respondents.

Plaintiff Grace Gonzalez appeals from a summary judgment entered in favor of

defendants Interstate Cleaning Corporation (ICC) and Ontario Mills Limited Partnership

(OMLP). Gonzalez slipped and fell when she stepped on oranges that were on the floor

1 of the common walkway of the Ontario Mills Shopping Center, owned and operated by

OMLP. ICC was the janitorial company hired to provide maintenance services, including

monitoring the floors for spills and debris.

The trial court ruled there was no triable issue of material fact that, because

defendants conducted active and frequent inspections of the floors, including where

plaintiff fell, defendants had no actual or constructive knowledge of the spilled oranges

and could not be held liable for the fall. Because we find no error, we affirm.

I.

FACTS AND PROCEDURAL BACKGROUND

A. The Incident.

Around 3:00 p.m. on December 31, 2007, plaintiff and her two minor

granddaughters were walking in the common area of the Ontario Mills Shopping Center

in front of a Converse store (between the Converse store and an art kiosk). Plaintiff

slipped and fell on what appeared to be oranges. The granddaughters, who were walking

two to three steps ahead, saw the oranges and were turning to warn plaintiff when she

fell. Earlier in the day, the three had walked in this area of the shopping center but had

not seen anything on the floor.

After she fell, plaintiff saw an orange substance she described as the separate,

smashed slices of at least one peeled orange. She did not know if the orange had been

smashed before or after she fell. Neither plaintiff nor her granddaughters saw anyone

2 spill or drop the oranges and they did not know where they had come from. Nor did they

know how long the oranges had been there.

An employee from the Converse store helped plaintiff into the store so she could

sit and wait for security to arrive. A worker from the art kiosk across from the Converse

store cleaned up the oranges. Finally, a shopping center security guard escorted plaintiff

in a wheelchair to a family car.

B. Lawsuit and Defendants’ Summary Judgment Motion.

Two years later, plaintiff filed a form complaint against OMLP and ICC alleging a

single cause of action for premises liability.

Defendants moved for summary judgment arguing they could not be held liable

for plaintiff’s injuries because they had no actual or constructive knowledge of the spilled

oranges and could not have remedied the dangerous condition in time to avert the fall.

In support of their motion, defendants submitted evidence of their training and

maintenance regimens. When the shopping center is open to the public, the duty and sole

goal of janitorial employees of ICC (called “porters”) is to walk predesignated routes and

regularly and continuously inspect the common area floors for any liquid or debris.

Other porters’ duties are to empty trash bins and maintain the food court area.

Wayne Rodriguez, vice-president of operations for ICC, and the shopping center

site manager, conducted a rigorous training program for porters to ensure they understood

the importance of the inspections. The training began with 21 days of hands-on training

on how to follow the designated porter route (path of travel); how to walk and

3 simultaneously examine and scan the floor for debris, substances, and/or other liquids;

and how to clean any conditions they observed. Next, ICC conducted additional training

and unannounced testing during the following 30, 60, and 90 days. During that time, Mr.

Rodriguez and the site manager tested and examined the porters on how they performed

the following tasks: following their designated routes; conducting inspections of the

common area floors; blocking off any observable spills and setting up appropriate

warnings; and cleaning and drying the floor before leaving the affected area. Finally,

after 90 days, porters received regular and unannounced training and testing for the

remainder of their employment.

Porters were trained to constantly look down at the floors from left to right and

right to left while walking in a “serpentine pattern” so they could examine all of the

common area floors. In each “beacon zone,” the porters were trained to walk around

seating and seller kiosks inside the common areas because those objects might block the

porter’s line of sight. For this reason, porters were trained not to push janitorial carts as

the cart’s bulk might interfere with their ability to properly observe floor conditions.

Finally, porters were trained to complete their predesignated routes in the

shopping center approximately every 20 to 30 minutes. On the day of plaintiff’s fall,

there were 31 ICC porters on duty inspecting the shopping center floors. Ms. Villa, the

porter assigned to the area where plaintiff fell on that day, had been employed by ICC

since 2015. Mr. Rodriguez personally trained Ms. Villa and he regularly observed Ms.

Villa’s work during the two years preceding the incident. He never observed Ms. Villa

4 walk past any debris or spilled items without cleaning the flooring, and she had no

disciplinary problems while employed by ICC.

As part of its inspection program, ICC installed an employee tracking system

called the “Lighthouse” system to track porters as they conducted their walking

inspections. This electronic sweep-sheet system was an improvement on handwritten

sweep sheets because it was tamper-proof and recorded in real time. The first part of the

system consists of the Lighthouse “beacons” that are domes attached to the ceiling

throughout the shopping center common areas at various intervals along porter routes.

Defendants introduced beacon maps showing the domes throughout the shopping center.

The beacon zones inside the shopping center common area are rectangular and measure

150 feet by 33 feet. The zones overlap at the outer edges so ICC can constantly track

porters. While conducting an inspection, a porter is always within range of a beacon

dome. A porter can traverse and inspect an entire beacon zone in one minute and 30

seconds.

The second part of the Lighthouse system consists of company cell phones carried

by the porters. An application installed on the cell phones communicates with the

beacons through Bluetooth technology when a porter enters a beacon zone. The beacon

collects data, including the porter’s identity, the porter’s exact location while on their

route, and the inspection time while the porter is in the “beacon zone” down to a

hundredth of a second. The data is then transmitted in real time to a server maintained by

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Gonzalez v. Interstate Cleaning Corp., Counsel Stack Legal Research, https://law.counselstack.com/opinion/gonzalez-v-interstate-cleaning-corp-calctapp-2024.