Gonzales v. Personal Storage, Inc.

56 Cal. App. 4th 464, 65 Cal. Rptr. 2d 473, 97 Daily Journal DAR 9094, 97 Cal. Daily Op. Serv. 5667, 1997 Cal. App. LEXIS 558
CourtCalifornia Court of Appeal
DecidedJuly 15, 1997
DocketD021735
StatusPublished
Cited by42 cases

This text of 56 Cal. App. 4th 464 (Gonzales v. Personal Storage, Inc.) is published on Counsel Stack Legal Research, covering California Court of Appeal primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Gonzales v. Personal Storage, Inc., 56 Cal. App. 4th 464, 65 Cal. Rptr. 2d 473, 97 Daily Journal DAR 9094, 97 Cal. Daily Op. Serv. 5667, 1997 Cal. App. LEXIS 558 (Cal. Ct. App. 1997).

Opinion

Opinion

BENKE, Acting P. J.

In this case we consider the question of whether a self-storage facility which converted approximately $60,000 of a tenant’s personal property is liable for the severe emotional distress the tenant suffered when the tenant learned about the conversion. As we explain below, we find the self-storage facility is liable for the tenant’s emotional distress.

I

Factual Background

Plaintiff and respondent Lucy R. Gonzales is a native of the Philippines and was married for many years to an officer in the United States Navy. As a result of her husband’s travels during the course of his naval career, Gonzales had collected a number of rare and valuable pieces of furniture and personal belongings. Gonzales was also an active member of the local Filipino community and in 1968 she founded the Maria Clara de Pilipinas Sorority. Under her direction the sorority works with high school girls in the *469 Filipino community preparing them for the annual spring debutante ball. Gonzales also was the owner and operator of an office supply business in National City.

In 1989 Gonzales’s marriage was dissolved and she was required to sell her family home and move into her daughter’s home. Because of the large quantity of her personal belongings, she decided to rent storage space at a facility operated by defendant and appellant Personal Storage, Inc. (Personal Storage). At the time she entered into a lease with Personal Storage, Gonzales explained to the person showing her the facility that she had a large amount of rare furniture, keepsakes, heirlooms and other personal belongings which she needed to store because of her divorce. After executing the lease, Gonzales stored her personal belongings at Personal Storage’s facility. As contemplated by her lease, Gonzales put a lock on her storage space.

According to both Gonzales and one of the experts retained by Personal Storage, the replacement value of the items Gonzales stored was approximately $196,000. A second expert called by Personal Storage stated the items would probably have a fair market value of 25 to 35 percent of their replacement value. 1

Under the terms of the lease Gonzales was required to pay Personal Storage $130 a month. In the summer of 1991 Gonzales fell behind in her rent and Personal Storage sent her a preliminary lien notice and a later notice of lien sale under the provisions of the California Self-Storage Facility Act (Bus. & Prof. Code, § 21700 et seq.). In August 1991 Gonzales paid Personal Storage $500 and was told the payment brought her account current.

In January 1992 Gonzales again failed to make her rent payment. At some point in late January 1992, Personal Storage employees cut Gonzales’s lock *470 off her unit and replaced it with a Personal Storage lock. At that point Personal Storage also arranged for an auctioneer to inspect the goods in Gonzales’s unit.

Instead of giving Gonzales another preliminary lien notice and another notice of lien sale, Personal Storage placed an advertisement for an auction in the San Diego Daily Transcript. The advertisement provided Gonzales’s full name, her unit number and a detailed description of the items in her unit. Personal Storage sent Gonzales a copy of the advertisement and a note which stated that she would have to bring her rent current by February 10, 1992, in order to avoid the auction.

According to employees of Personal Storage, on February 4, 1992, a thin woman and an elderly man came to the storage facility and the woman falsely claimed to be Gonzales. The impostor tendered payment of the $336 in rent then due; without asking the woman to produce any identification, Personal Storage employees removed the company’s lock from Gonzales’s unit. The employees watched as the impostor and her companion then loaded Gonzales’s belongings into a U-Haul truck and left the scene.

On February 6, 1992, Personal Storage received a cashier’s check from Gonzales in the amount of $526. On February 7, 1992, Gonzales called Personal Storage to verify receipt of her payment. A Personal Storage employee told her there had been “a mix-up.” The employee then told Gonzales that someone had come to Personal Storage on February 4, paid the outstanding rent and emptied the storage unit.

Gonzales was emotionally devastated by the loss of her belongings. She did not leave her room for a week after hearing the news. She went to her office supply store on February 12 but hid in the back room crying. She left the business that day and never returned. She eventually filed for bankruptcy.

Gonzales stopped participating in community events, and the 1992 debutante ball for the Maria Clara de Pilipinas Sorority was canceled because Gonzales could not function. Gonzales was treated by a therapist from February 1992 to August 1992. The therapist diagnosed Gonzales as suffering from depression which was unresolved when Gonzales stopped treatment in August 1992.

The therapist saw Gonzales again in 1994 and again diagnosed her as suffering from depression. The therapist noted Gonzales continued to experience weight gain, withdrawal from friends, family and activities, sleep disruption, uncontrollable crying and difficulty leaving home.

*471 II

Procedural History

Gonzales filed a complaint against Personal Storage in which she alleged claims for breach of contract, breach of warranty, breach of the implied covenant of good faith and fair dealing, negligence and conversion. Personal Storage filed an answer and a cross-complaint by which it asked that exculpatory provisions in its lease be enforced.

The trial court conducted a bifurcated trial in which Gonzales’s claims against Personal Storage were heard by a jury and thereafter Personal Storage’s cross-complaint was determined by the trial court.

At the close of evidence in the trial of Gonzales’s claims, the trial court directed a verdict in her favor as to Personal Storage’s liability for negligence, violation of the California Self-Storage Facility Act and conversion. The court found that as a matter of law Personal Storage had no right in January 1992 to take possession of or attempt to sell Gonzales’s property without again providing her the preliminary lien and notice of lien sale required by the California Self-Storage Facility Act.

The jury returned a verdict finding that Personal Storage had breached its contract with Gonzales, causing her $59,559 in damage; the jury found that she had suffered $59,559 in property damage as a result of Personal Storage’s negligence and $232,582 in emotional distress damages. The jury also awarded Gonzales $87,466 in damages for conversion; unlike the damages for negligence the conversion damages included interest and time expended in attempting to recover the lost goods.

The trial court then heard Personal Storage’s cross-complaint and dismissed it. The trial court found that in light of Personal Storage’s violation of the California Self-Storage Facility Act, the exculpatory clauses in its lease were unenforceable. 2

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56 Cal. App. 4th 464, 65 Cal. Rptr. 2d 473, 97 Daily Journal DAR 9094, 97 Cal. Daily Op. Serv. 5667, 1997 Cal. App. LEXIS 558, Counsel Stack Legal Research, https://law.counselstack.com/opinion/gonzales-v-personal-storage-inc-calctapp-1997.