Martin, J.
The principal and practically the only question involved upon this appeal is whether the plaintiff was entitled to recover for the tort or breach of contract proved, an amount in excess of the sum she actually overpaid the defendant’s conductor. Confessedly the plaintiff was a passenger on the defendant’s car and entitled to be carried over its road. That at the time of this occurrence the relation of carrier and passenger existed between the defendant and the plaintiff is not denied. The latter gave the conductor a quarter of a dollar from which to take her fare, he received it, but did not return her the twenty cents change to which she was entitled. She subsequently asked him for it, when he, in an abusive and impudent manner, not only refused to pay it, but also grossly insulted her by calling her a dead beat and a swindler, and by the use of other insulting and improper language, even after a fellow-passenger had informed him that she had given him the amount she claimed.
In this case there was obviously a breach of the defendant’s contract and of its duty to its passenger. It was its duty to receive any coin or bill not in excess of the amount permitted to be tendered for fare on its car under its rules and regulations, and to make the change and return it to the plaintiff or person tendering the money for the fare. That certainly
must have been a part of the contract entered into by the defendant, and the refusal of the conductor to return her change was a tortious act upon his part-, performed by him while acting in the line of his duty as the defendant’s servant. To that extent, at least, the contract between the parties was broken, and as an incident to and accompanying that breach, the language and tortious acts complained of were employed and performed by the defendant’s conductor.
This brings us to the precise question whether, in an action to recover damages for the breach of that contract and for.the tortious acts of the conductor in relation thereto, the conduct of such employee and his treatment of .the plaintiff at the time may be .considered upon the question .of damages and in aggravation thereof. That the plaintiff .suffered insult and indignity at the hands of the conductor, and was treated disrespectfully and indecorously by him under such circumstances as to occasion mental suffering, humiliation, wounded pride and disgrace, there can be little doubt. At least the jury might have so found upon the evidence before them.'
This question was treated on the argument as a novel one, and as requiring the establishment of a new principle of law to enable the plaintiff to recover damages in excess of the amount retained by the defendant’s conductor which rightfully belonged to her. In that, we think counsel were at fault, and that the right to such a recovery is established beyond question, as will be seen by the authorities which we shall presently consider. The consideration of this general question involves two ¡impositions: The first relates to the duties of carriers to their passengers; and the second to the rule of damages when there has been a breach of such duty.
The relation between a carrier and its passenger is more than a mere contract relation, as it may exist in the absence of any contract whatsoever. Any person rightfully on the cars of a railroad company is entitled to protection by the carrier, and any breach of its duty in that respect is .in the nature of a tort and recovery may be had in an action, of tort -as well ■ as for a breach of the contract. (2 Sedgwick on
Damages, 637.) In considering the duties of carriers to their passengers, we find that the elementary writers have often discussed this question, and that it has frequently been the subject of judicial consideration. Thus in Booth on Street Eailways (§ 372) it is said: “ The contract on the part of the company is to safely carry its passengers and to compensate them for all unlawful and tortious injuries inflicted by its servants. It calls for safe carriage, for safe and respectful treatment from the carrier’s servants, and for immunity from assaults by them, or by other persons if it can be prevented by them. Ho matter what the motive is which incites the' servant of the carrier to commit an improper act towards the passenger during the existence of the relation, the master is liable for the act and its natural and legitimate consequences. Hence, it is responsible for the insulting conduct of its servants, which stops short of actual violence.”
In Hutchinson on Carriers (§§ 595, 596) the rule is stated as follows :
“
The passenger is entitled not only to every precaution which can be used by the carrier for his personal safety, but also to respectful treatment from him and his servants. From the moment the relation commences, as has been seen, the passenger is, in a great measure, under the protection of the carrier, even from the violent conduct of other passengers, or of strangers who may be temporarily upon his conveyance. * * * The carrier’s obligation is to carry his passenger safely and properly, and to treat him'respectfully; and if he intrusts the performance of this duty to his servants, the law holds him responsible for the manner in which they execute the trust. The law seems to be now well settled that the carrier is obliged to protect his passenger from violence and insult from whatever source arising. He is not regarded as an insurer of his passenger’s safety against every possible source of danger, but he is bound to use all such reasonable precautions as human judgment and foresight are capable of to make his passenger’s journey safe and comfortable. He must not only protect his passenger against the violence and insults of strangers and co-passengers, but
a fortiori,
against the violence and insults of his own servants.
If this duty to the passenger is not performed, if this protection is not furnished, but, on the contrary, the passenger is assaulted and insulted through the negligence or willful misconduct of the carrier’s servant, the carrier is necessarily responsible. And it seems to us it would be cause of profound regret if the law were otherwise. The carrier selects his own servants, and can discharge them when he pleases, and it is but reasonable that he should be responsible for the manner in which they execute their trust.”
In Thompson on Negligence (§ 3186) the learned writer, after-stating the foregoing rule, adds: “The carrier is liable absolutely,
as a/n, insurer,
for the protection of the passenger against assaults and insults at the hands of his own servants, because he contracts to carry the passenger safely and to give him decent treatment
en route.
Hence, an unlawful assault or an insult to a passenger by his servant is a
violation of Ms contract
by the very person whom he has employed to carry it out. The intendment of the law is that he contracts absolutely to protect his passenger against the misconduct of his own servants whom he employs to execute the contract of carriage. The duty of the carrier to. protect the passenger during the transit from the assaults and insults of diis own servants being a duty of an
absolute natsvre,
the usual distinctions which attend the doctrine of
respondéat superior
cut little or no figure in the ease.”
Again in Scliouler on Bailments (§ 644) it is said: “ Nor is it only good treatment from fellow-passengers and from strangers coming upon the car, vessel or vehicle. that each passenger is entitled to, but he should be well treated by the passenger-carrier himself and all whom such carrier employs in and about the vehicle in the course of the journey. If the general doctrine of master and servant may be said to apply here, it applies with a very strong bias against the master, even where the servant’s acts appear to be aggressive, wanton, malicious, and, so to speak, such as one’s strict contract of service or agency does not readily imply. - Such is the general construction, so long as the offensive words, and acts of a
conductor, * * * or other such servant complained of, were said or committed in the usual line of duty, while, for instance, scrutinizing tickets and determining the right to travel, excluding offenders and trespassers, and enforcing, or pretending to enforce, the carrier’s rules aboard the vehicle; and this, whether the transportation of passengers be by land or water.”
Having thus considered a portion of tne elementary authorities relating to this question, we will now consider a few of the many decided cases relating to the same subject. In
Chamberlain
v.
Chandler
(3 Mason, 242, 245), Judge Story, who delivered the opinion of the court, in discussing the duties, relations and responsibilities which arise between the carrier and passenger, said: “ In respect to passengers, the case of the master is one of peculiar responsibility and delicacy. Their contract with him is not for mere ship room, and personal existence, on board, but for reasonable food, comforts, necessaries and kindness. It is a stipulation, not for toleration merely, but for respectful treatment, for that decency of demeanor, which constitutes the charm of social life, for that attention, which mitigates evils without reluctance, and that promptitude, which administers aid to distress. In respect to females, it proceeds yet farther, it includes an implied stipulation against general obscenity, that immodesty of approach which borders on lasciviousness, and against that wanton disregard of the feelings, which aggravates every evil, and endeavors by the excitement of terror, and cool malignancy of conduct, to inflict torture upon susceptible minds. * . * * It is intimated that all these acts, though wrong in morals, are yet acts which the law does not punish; that if the person is untouched, if the acts do not amount to an assault and battery, they are not to be redressed. The law looks on them as unworthy of its cognizance. The master is at liberty to inflict the most severe mental sufferings, in the most tyrannical manner, and yet if he withholds a blow, the victim may be crushed by his unkindness. He commits nothing within the reach of civil jurisprudence. My opinion
is, that the law involves no such absurdity. It is rational and just. It gives compensation for mental sufferings occasioned by acts of wanton injustice, equally whether they operate by way of direct, or of consequential, injuries. In each case the contract of the passengers for the voyage is in substance violated ; and the wrong is to be redressed as a cause of damage.” In
Knoxville Traction Company
v.
Lane
(103 Tenn. 376) it was held that an electric street railway company was liable in damages to a passenger for the injury to his feelings by the indecent and insulting language of its employee, upon the ground, not of tort or negligence, but of breach of its contract, that obligates the carrier not only to transport the passenger hut to guarantee him respectful and courteous treatment, and to protect him from violence and insult from strangers and from its own employees; that as to the latter, the obligation of its contract is absolute; and that it selects its agents to perform its contract, and the carrier and not the passenger must assume the responsibility for the acts and conduct of such agents. In
Cole
v.
Atlanta and West Point R. R. Co.
(102 Ga. 474, 477) it was held that it was the unquestionable duty of a railroad company to protect a passenger against insult or injury from.its conductor, and that the unprovoked use by a conductor to a passenger of opprobrious words and abusive language tending to humiliate the passenger or subject him to mortification, gives to the latter a right of action against the company. In that case it was said : “ The carrier’s liability is not confined to assaults committed by its servants, hut it extends also to insults, threats, and other disrespectful conduct.” In
Goddard
v.
Grand Trunk R. Co.
(57 Maine, 202, 213) it was held that a common carrier of passengers is responsible for the misconduct of his servant towards a passenger. In that case, Waltoh, J., delivering the opinion of the court, said : “ The carrier’s obligation is to carry his passenger safely and properly, and to treat him respectfully, and if he intrusts the performance of this duty to his servants, the law holds him responsible for the manner in which they execute the trust. The law seems to be now
well settled that the carrier is obliged to protect his passenger from violence and insult, from whatever source arising. * "" * He must not only protect his passenger against the violence and insults of strangers and co-passengers, but
a
fortiori, against the violence and insults of his own servants. If this duty to the passenger is not performed, if this protection is not furnished, but, on the contrary, the passenger is assaulted and insulted, through the negligence or the willful misconduct of the carrier’s servant, the carrier is necessarily responsible,” citing
Howe
v.
Newmarch
(12 Allen, 55);
Moore
v.
Fitchburg R. R. Co.
(4 Gray, 465) ;
Seymour
v.
Greenwood
(7 Hurl. & Nor. 355) ;
M. & M. R. R. Co.
v.
Finney
(10 Wis. 388) ;
Penn. R. R. Co.
v.
Vandiver
(42 Penn. St. 365) ;
P. & R. R. R. Co.
v.
Derby
(14 How. [U. S.] 468) ;
P., F.
W.
& C. Ry. Co.
v.
Hinds
(53 Penn. St. 512) ;
Flint
v.
N. & N. Y. Transportation Co.
(34 Conn. 554) ;
Landreaux
v.
Bel
(5 La. [O. S.] 434) ;
B. & O. R. R. Co.
v.
Blocher
(27 Md. 277). The decision in
Southern Kansas R. Co.
v.
Hinsdale
(38 Kansas, 507) was to the effect that where a conductor, in ejecting a person from a train, uses insulting or abusive language, such person may recover damages therefor on account of the injury to his feelings, but cannot in an action for damages for his expulsion also receive damages because the words used tended to bring him into ignominy and disgrace. So in
Craker
v.
Chicago & N.
W.
R. Co.
(36 Wis. 657) it was held that a railroad company is bound to protect female passengers on its trains from all indecent approach or assault, and where a conductor on the company’s train makes an assault, the company is liable for compensatory damages. In
Bryan
v. Chicago,
R. I. & P. R. Co.
(63 Iowa, 464) it was also held that an action by a passenger on the defendant’s road would lie for injuries sustained from insolent, abusive and offensive words spoken to her by the conductor. In
McGinnis
v.
Mo. Pac. Ry. Co.
(21 Mo. App. 399) the decision of the United States court in
Chamberlain
v.
Chandler
was followed and the discussion of the court in that case closely followed the discussion by Judge Story. In
Spohn
v.
Missouri Pacific Railway Co.
(87 Mo. 74) the court held that the
company was liable to its passengers for any violence or insult from others -while the relation of carrier and passenger existed. (See, also,
Malecek
v.
Tower Grove and Lafayette R. Co.,
57 Mo. 17 ;
Lou. & Nash. R. R. Co.
v.
Ballard,
85 Ky. 307
; Winnegar’s Administrator
v.
Cent. Pass. Rway. Co.,
Id. 547 ;
Sherley
v.
Billings,
8 Bush, 147 ;
Eads
v.
Metropolitan Ry. Co.,
43 Mo. App. 536 ;
Block
v.
Bannerman,
10 La. Annual, 1, and
Coppin
v.
Braithwaite,
8 Jurist, pt. 1, 875.) The duties arising between a carrier and passenger have been several times discussed in this state, as in
Stewart
v.
Brooklyn and Crosstown R. R. Co.
(90 N. Y. 588, 590), where it was said:
“
By the defendant’s contract with the plaintiff, it had undertaken to carry him safely and to treat him respectfully; and while a common carrier does not undertake to insure against injury from every possible danger, he does undertake to protect the passenger against any injury arising from the negligence or willful misconduct of its servants while engaged in performing a duty which the carrier owes to the passenger. * * * The carrier’s obligation is to carry his passenger safely, and properly, and to treat him respectfully, and if he intrusts this duty to his servants, the law holds him responsible for the manner in which, they execute the trust.’ ” The court then quoted with approval the decision in
Nieto v. Clark
(1 Cliff. 145, 149) where it was said : “ In respect to female passengers, the contract proceeds yet further, and includes an implied stipulation that they shall be protected against obscene conduct, lascivious behavior, and every immodest and libidinous approach. * * "* A common carrier undertakes absolutely to protect his passengers against the misconduct of their own servants engaged in executing the contract.” Subsequently in
Dwinelle
v.
N. Y. C. & H. R. R. R. Co.
(120 N. Y. 117, 125) the same doctrine was held and the foregoing portion of the opinion in the
Stewart
case was quoted and reaffirmed by this court. It was then added: “ These and numerous other cases hold that no matter what the motive is which incites the servant of the carrier to commit an unlawful or improper act toward the passenger
during the existence of the relation of carrier and passenger, the carrier is liable for the act and its natural and legitimate consequences.” Again, in
Palmeri
v.
Manhattan P. Co.
(133 N. Y. 261, 266) it was held that the corporation is liable for the acts of injury and insult by an employee, although in departure from the authority conferred or implied, if they occur in the course of the employment. In that case the employee alleged that the plaintiff was a counterfeiter and a common prostitute, placed his hand upon her and detained her for a while, but let her go without having her arrested. The action was to recover damages for unlawful imprisonment accompanied by the words alleged to have been spoken. This court held she was entitled to recover. The judge then said : “ Though injury and insult are acts in departure from the authority conferred, or implied, nevertheless, as they occur in the course of the employment, the master becomes responsible for the wrong committed.” The foregoing authorities render it manifest that the defendant was not only liable to the plaintiff for the money wrongfully retained by its conductor, but also for any injury she suffered from the insulting and abusive language and treatment received at his hands.
This brings us to the consideration of the elements of damages in such a case, and what may be considered in determining their amount. Among the elements of compensatory damages for such an injury are the humiliation and injury to her feelings which the plaintiff suffered by reason of the insulting and abusive language and treatment she received, not, however, including any injury to her character resulting therefrom. She was entitled to recover only such compensatory damages as she sustained by reason of the humiliation and injury to her feelings, not including punitive or exemplary damages- “ Damages given on the footing of humiliation, mortification’ mental suffering, etc., are compensatory, and not exemplary damages. They are given because of the suffering to which the passenger has been wrongfully subjected by the carrier. The quantum of this suffering may not and generally does
not depend at all upon the mental condition of the carrier’s servant, whether he acted honestly or dishonestly, with or without malice. But whatever view is taken of this question, it is clear that, where the expulsion is made in consequence of a mistake of another agent of the carrier, as in a case where a previous conductor erroneously punched the transfer check which he gave to the passenger so as to read 2 :40 p. m. instead of 3 :40 p. m., and in addition to this, the expulsion was accompanied by insulting remarks made to the passenger in the presence of others, damages may be given, founded on the humiliation and injury to the feelings of the passenger.” (Thompson on Negligence, § 3288.) The same doctrine is laid down in Joyce on Damages (§ 354). In
Hamilton
v.
Third Ave. R. R. Co.
(53 N. Y. 25), where a passenger was ejected by the conductor, who honestly supposed the fare had not been paid, and no unnecessary force was used, it was held that the act of the defendant’s servant, being unlawful, rendered the defendant liable for compensatory damages, including compensation for loss of time, the fare upon another car, and a suitable recompense for the injury done to the plaintiff’s feelings. In
Eddy
v.
Syracuse Rapid Transit R. Co. (50
App. Div. 109) it was held that where the plaintiff entered a car believing that his transfer was valid and was not negligent in failing to discover that it had been punched erroneously, he was there lawfully and entitled to recover compensatory damages, including the indignity, humiliation and injury to his feelings by the remarks of the conductor and his wrongful ejection from the car. In
Miller
v.
King
(84 Hun, 308, 310) it was held that the conductor had no right to eject the plaintiff; that his action in doing so was unlawful, and that' the plaintiff was entitled to damages for the indignity and humiliation suffered thereby. (See, also, Sedgwick on Damages § 865.) In
Jacobs
v.
Third Ave. R. R. Co.
(71 App. Div. 199, 202) it was held that the plaintiff was entitled to recover compensatory damages, which embraced loss of time, the amount which the plaintiff was obliged to pay for passage upon another car, and injury done to his feel
ings by reason of the indignity which he wrongfully suffered. The same doctrine was held in
Ray
v.
Cortland & Homer Traction Co.
(19 App. Div. 530, 534). (See, also,
Pullman’s Palace Car Co.
v. King, 99 Fed. Rep. 381, 382.) In
Shepard
v. Chicago,
R. I. & P. R. Co.
(77 Iowa, 54) the court charged the jury, “ When a passenger is wrongfully compelled to leave a train, and suffer insult and abuse, the law does not exactly measure his damages, but it authorizes the jury to consider the injured feelings of the party, the indignity endured, the humiliation, wounded pride, mental suffering, and the like, and to allow such sum as the jury may say is right,” and it was held that his instruction was not subject to the objection that it authorized an allowance of exemplary damages, because damages may properly be allowed for mental suffering caused by indignity and outrage, and such damages are compensatory and not exemplary. In
Craker
v.
Chicago & N. W. R. Co.
(36 Wis. 657) it was held that in actions for personal torts the compensatory damages which may be recovered of the principal for the agent’s act include not merely the plaintiff’s pecuniary loss, but also compensation for mental suffering, and that in awarding compensatory damages in such cases no distinction is to be made between other forms of mental suffering and that which consists in a sense of wrong or insult arising from an act really or apparently dictated by a spirit of willful injustice or by a deliberate intention to vex, degrade or insult. In
Cole
v.
Atlanta and West Point R. R. Co.
(102 Ga. 474, 479) it was held that even where there was no actual assault, but the company has failed in its duty to protect its passenger from insult, abuse and ill-treatment, the plaintiff is entitled to recover damages for the pain and mortification of being publicly denounced as a dead beat, and in that case it was said :
“
While this was a wanton act of commission by a servant of the company, it was also a negligent omission on the part of its servants to perform towards the plaintiff a duty imposed by law upon their master.” Humiliation and indignity are elements of actual damages, and these may arise from a sense of injury
and outraged rights in being ejected from a railroad train without regard to the manner in which the ejection was effected, though only done through mistake.
(Louisville and Nashville R. R. Co.
v.
Hine,
121 Ala. 234.) Where unnecessary violence was used in ejecting a passenger from a train, he is entitled to damages for the direct consequences of the wrong, including as well physical pain as mental suffering resulting from accompanying insults, if any.
(Texas Pacific R. Co.
v.
James,
82 Tex. 306.) A conductor of a railroad company represents the company in the discharge of his functions, and being in the line of his duty in collecting the fare, or taking up tickets, the corporation is liable for any abuse of his authority, whether of omission or commission. In that case the court charged that “in estimating damages they might take into consideration the indignity, insult and injury to plaintiff’s feelings by being publicly expelled,” and it was held proper.
(S. K. R. Co.
v.
Rice,
38 Kansas, 398.) Damages may be properly allowed for mental suffering caused by indignity and outrage, whether connected with physical suffering or not, and such damages are compensatory and not exemplary.
(Shepard
v.
Chicago, R. I. & P. R. Co.,
77 Iowa, 54.) Where the plaintiff, holding a ticket, was wrongfully threatened with expulsion from the cars, charged with attempting to ride without paying therefor, and paid his fare rather than to be ejected, it was held that he was entitled to recover damages for the humiliation suffered and indignity done him by such action on the part of the conductor.
(Penn. Co.
v. Bray, 125 Ind. 229.) Where a passenger is expelled from a train and without fault on his part, he may recover more than nominal damages, although he has suffered no pecuniary loss or received actual injury to the person by reason of such expulsion, and the jury in estimating the damages may consider not only the annoyance, vexation, delay and risk to which the person was subjected, but also the indignity done him by the mere fact of his expulsion.
(Chicago and Alton R. R. Co.
v.
Flagg,
43 Ill. 364.) A person wrongfully ejected from a train is entitled to recover such damages as he
may have sustained by the delay occasioned by the expulsion, and all the additional expenses necessarily incurred thereby, as' well as reasonable damages for the indignity to which he was subjected in being expelled from the train.
(Penn. R. R. Co.
v. Connell, 127 Ill. 419.) Where there was a wrongful expulsion of a passenger from the car, although unaccompanied by any physical force or violence, it is actionable, and in such a case the sense of wrong suffered and the feeling of humiliation and disgrace engendered is an actual damage for which the injured party may recover compensation, such damages being compensatory and not exemplary.
(Willson
v.
Northern Pacific R. R. Co.,
5 Wash. 621.) (See, also,
G. C. & S. F. R. Co.
v.
Copeland,
17 Tex. Civ. App. 55 ;
L. N. A. & C. Ry. Co.
v.
Goben,
15 Ind. App. 123 ;
Cooper
v.
Mullins,
30 Ga. 146
; H. S. Railroad Co.
v.
Deloney,
65 Arkansas, 177 ;
A., T. & S. F. Railroad Company
v.
Dickerson,
4 Kansas App. 345.)
After this somewhat extended review of the authorities bearing upon the subject, we are led irresistibly to the conclusion that the defendant is liable for the insulting and abusive treatment the plaintiff received at the hands of its servant; that she is entitled to recover compensatory, damages for the humiliation and injury to her feelings occasioned thereby, and that the trial court erred in directing a verdict for the plaintiff for twenty cents only and in refusing to submit the case to the jury.
The judgments of the Appellate Division and trial court should be reversed and a new trial granted, with costs to abide, the event.