Frank Cain v. CUNA Mutual Holding Company

CourtCourt of Appeals of Wisconsin
DecidedSeptember 28, 2023
Docket2022AP000429
StatusUnpublished

This text of Frank Cain v. CUNA Mutual Holding Company (Frank Cain v. CUNA Mutual Holding Company) is published on Counsel Stack Legal Research, covering Court of Appeals of Wisconsin primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Frank Cain v. CUNA Mutual Holding Company, (Wis. Ct. App. 2023).

Opinion

COURT OF APPEALS DECISION NOTICE DATED AND FILED This opinion is subject to further editing. If published, the official version will appear in the bound volume of the Official Reports. September 28, 2023 A party may file with the Supreme Court a Samuel A. Christensen petition to review an adverse decision by the Clerk of Court of Appeals Court of Appeals. See WIS. STAT. § 808.10 and RULE 809.62.

Appeal No. 2022AP429 Cir. Ct. No. 2018CV2024

STATE OF WISCONSIN IN COURT OF APPEALS DISTRICT IV

FRANK CAIN,

PLAINTIFF-APPELLANT,

V.

CUNA MUTUAL HOLDING COMPANY, TRUSTAGE INSURANCE AGENCY, LLC, AND CMFG LIFE INSURANCE COMPANY,

DEFENDANTS-RESPONDENTS.

APPEAL from an order of the circuit court for Dane County: STEPHEN E. EHLKE, Judge. Affirmed.

Before Kloppenburg, P.J., Graham, and Nashold, JJ.

Per curiam opinions may not be cited in any court of this state as precedent

or authority, except for the limited purposes specified in WIS. STAT. RULE 809.23(3). No. 2022AP429

¶1 PER CURIAM. Frank Cain appeals a circuit court order granting summary judgment to CUNA Mutual Holding Company, TruStage Insurance Agency, LLC, and CMFG Life Insurance Company (collectively, “CUNA”) and dismissing Cain’s claims for invasion of privacy and unjust enrichment. The court concluded that Cain’s claims are barred by laches. We affirm.

BACKGROUND

¶2 The following facts are not disputed unless otherwise indicated. CUNA sells insurance products to credit union members throughout the United States. Cain started working with CUNA as an insurance agent in 2003. Cain was promoted in 2006 and again in 2008 to a middle-management position. The 2008 promotion resulted in Cain receiving a new title, Manager of Business Operations, in addition to a raise and new job responsibilities, including training new insurance agents. Cain remained in middle-management positions until he left CUNA in 2018.

¶3 CUNA markets its insurance products by sending direct mail kits to potential customers in all fifty states. The mail kit includes a sales letter and an application to purchase insurance. The applicable insurance regulations require that the sales letter be signed by an insurance agent licensed in the state where the direct mail kit is sent. In order to comply with these regulations, CUNA uses on its sales letters the name of a CUNA agent licensed in all fifty states so that it can use a single, standardized cover letter.

¶4 For many years, CUNA used CUNA agent Keith Tlapa’s name and signature on its life insurance and accidental death and dismemberment (AD&D) insurance sales letters. Tlapa was an assistant vice president and the top employee in the Sales and Marketing Interaction Center, the division where Cain worked.

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CUNA did not pay Tlapa any additional compensation beyond his standard salary for the use of his name and signature on sales letters. CUNA had used other employees’ names on sales letters throughout the years and did not pay them any additional compensation for the use of their names.

¶5 In 2008, Tlapa left CUNA and a new signature was needed for life and AD&D insurance mail kits. At that time, employees from CUNA’s marketing department approached Cain and asked him to provide his signature for use in the mail kits. Cain provided his signature by signing his name three times on a blank piece of paper. At the time of his 2021 deposition in this matter, Cain did not remember who these employees were, how many of them there were, whether he spoke to them in person or electronically, where he was when he signed his name, or whether he ever spoke with these employees again. Cain acknowledged during his deposition that his memory would have been better in 2009.

¶6 Cain testified that he did not give the employees who approached him consent to use his name on the sales letters. He did not want his name on CUNA’s sales letters because he had seen the complaints that Tlapa received from the letters’ recipients when Tlapa’s name was used. He did not tell the marketing employees who approached him that he did not want his name on the letters because he was afraid there would be negative consequences for his career at CUNA if he did so.

¶7 From December 2008 through the end of 2017, CUNA used Cain’s name and signature on its sales letters for all of its life insurance and most of its

3 No. 2022AP429

AD&D insurance.1 On January 1, 2018, CUNA began using another CUNA agent’s name on sales letters, but Cain’s name continued to be used on some sales letters for the early part of 2018. During the pertinent time period, CUNA sent more than a billion sales letters using Cain’s name. Beginning in 2011, CUNA also used Cain’s name on “conversion letters,” which are solicitations sent to current policyholders soliciting them to convert from a term life insurance policy to a permanent (whole life) insurance policy. According to the deposition testimony of CUNA corporate representative Jeffrey Tambling, Cain’s name “might have” continued to be used on the conversion letters through late 2018 or early 2019.

¶8 Cain knew by late 2008 or early 2009 that CUNA had started using his name on its sales letters and was aware that CUNA was using his name throughout the period in which it was being used. Cain testified that he never asked CUNA for additional compensation for using his signature because: (1) he believed use of his name would be temporary; and (2) he “didn’t want compensation for something that [he] couldn’t stand,” which was “[his] name being on [the letters] in the first place” and he believed that if he were compensated, this might prolong the use of his name on the sales letters. He also testified that he did not believe he would be provided compensation for the use of his name had he asked because CUNA “would have moved to somebody else

1 During a period of time between September 2010 and January 2016, Cain’s name did not appear on all AD&D insurance sales letters. For some or all of the 2008-2017 time period, CUNA also used Cain’s name on letters that were sent to customers in response to their complaints.

4 No. 2022AP429

that’s willing to throw their name on there” and would have “then got rid of [him].”2

¶9 Cain testified that he believed that the use of his name on the sales letters would be temporary and that CUNA would eventually use the name of a director or someone in a higher role than his. He had multiple supervisors over the course of his employment at CUNA and when a new supervisor came in, he would “have a conversation about them having their name put on the mailings” instead of his.

¶10 Between 2008 and 2018, Cain also complained to multiple CUNA employees that he was unhappy with CUNA’s use of his name on the sales letters. For example, in 2011, Cain told his manager Jeff Khoury that he was getting a “ton of … calls” complaining about the mailings and that he “wanted to be off the mailings completely.” According to Cain’s deposition testimony, Khoury told him, “You have a good reputation with the organization. I would keep quiet.”3

¶11 In 2008, when CUNA first started using Cain’s name on the sales letters, it had at least thirteen other agents who were licensed in all fifty states. By

2 In 2016, CUNA approached Cain about having his photograph taken for a marketing test CUNA conducted that included Cain’s photograph next to his name and signature on sales letters. Cain did not inform CUNA that he did not want his photograph used for the sales letters nor did he ask for additional compensation for such use. On appeal, Cain does not raise any issues with respect to CUNA’s use of his image and we therefore do not discuss CUNA’s use of Cain’s image.

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Frank Cain v. CUNA Mutual Holding Company, Counsel Stack Legal Research, https://law.counselstack.com/opinion/frank-cain-v-cuna-mutual-holding-company-wisctapp-2023.