Fox v. Statebridge Company, LLC

District Court, D. Maryland·Decided December 8, 2023·No. 8:21-cv-01972·Unknown

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE DISTRICT OF MARYLAND

* AVIS FOX, * * Plaintiff, * * Civil Case No.: 8:21-cv-01972-SAG v. * * STATEBRIDGE COMPANY, LLC, * * Defendant. * * * * * * * * * * * * MEMORANDUM OPINION

Plaintiff Avis Fox (“Plaintiff”) brings this action against Defendant Statebridge Company, LLC (“Statebridge”) for claims related to Plaintiff’s attempts to modify the terms of her residential mortgage loan. Now pending before the Court is Statebridge’s Motion for Summary Judgment, ECF 130, which Plaintiff opposed, ECF 133. This Court has reviewed the filings and finds that no hearing is necessary. See Loc. R. 105.6 (D. Md. 2023). For the following reasons, Statebridge’s Motion for Summary Judgment will be granted in part and denied in part. I. BACKGROUND The facts described herein are taken in the light most favorable to Plaintiff as the non- moving party. See Malinowski v. Lichter Grp., LLC, 165 F. Supp. 3d 328, 335 (D. Md. 2016) (citing Scott v. Harris, 550 U.S. 372, 378 (2007); Iko v. Shreve, 535 F.3d 225, 230 (4th Cir. 2008)). In 1993, Plaintiff Avis Fox purchased a property at 6102 Jost Street, Capitol Heights, Maryland, 20743 (“the Property”). ECF 133-2 ¶ 1 (Fox Aff.). On November 14, 2007, Plaintiff and her now-deceased husband refinanced the Property by executing a Promissory Note and Deed of Trust in the principal amount of $170,000.00 from Washington Mutual Bank, FA. ECF 133-2 at 9–13 (Promissory Note); ECF 133-2 at 15–32 (Deed of Trust).1 At the time of this refinance, Plaintiff disclosed to a loan officer that her daughter resided at the Property in exchange for payment of the monthly mortgage. Fox Aff. ¶ 2. Plaintiff memorialized this arrangement at the direction of the loan officer and executed a month-to-month lease identifying her daughter as a

tenant at the Property. Id. ¶ 3; ECF 133-2 at 34–35 (Fox Lease). According to Plaintiff, she and her husband used the loan proceeds to pay off personal debts, purchase used cars for themselves, refinance $59,000 in existing liens on the Property, and repair their principal residence in Bowie, Maryland. Fox Aff. ¶ 4; see ECF 130-2 at 2. In 2016, Statebridge became the servicer of Plaintiff’s mortgage on behalf of the Note holder and investor, Federal Home Loan Mortgage Corporation (“Freddie Mac”). Fox Aff. ¶ 6; see ECF 133-2 at 38–39 (Assignment of Deed of Trust). As the approved servicer for Plaintiff’s loan, Statebridge interpreted and applied Freddie Mac’s Single-Family Seller/Servicer Guide (“Servicer Guide”). ECF 133-2 at 42 (Bellanti Dep. 29:16–30:8); id. at 45 (48:14–22); id. at 51 (138:7–12). Statebridge also collected the $1,116.78 monthly mortgage payment and provided other mortgage

loan services under the Note. See Promissory Note ¶ 3. Meanwhile, Plaintiff’s daughter, son-in-law, and four grandchildren continued to live at the Property and pay rent in the amount of the monthly mortgage. Fox Aff. ¶ 8. In July, 2018, Plaintiff’s daughter and son-in-law became unable to make their rent payments, causing Plaintiff to fall behind on her loan. Id. ¶ 9. In August, 2018, Plaintiff called Statebridge to request assistance in the form of a repayment plan in which Plaintiff could make up the missed payments by paying more than the usual payments over the following months. Id. ¶ 10. From that call, Plaintiff

1 This Court uses the ECF numbers at the top of the page. understood that she had to submit a Borrower Response Packet (“BRP”) to be considered for any financial assistance and that she should wait to make any further payments until Statebridge reviewed her BRP application. Id. ¶¶ 11–12. Plaintiff then completed the BRP application and submitted it to Statebridge. Id. ¶ 13.

On January 24, 2019, Statebridge issued a letter acknowledging that it had received Plaintiff’s completed BRP application. ECF 133-2 at 84 (January 24, 2019, Letter). That letter indicated that Statebridge “will evaluate [Plaintiff’s] loss mitigation application within 30 days from the date [her] complete application was received and [will] provide a decision.” Id. The letter further informed Plaintiff that Statebridge had “begun the foreclosure process,” but that she was “entitled to certain foreclosure protections . . . and [Statebridge] cannot conduct a foreclosure sale before evaluating [her] complete application.” Id. Plaintiff, however, did not receive the January 24, 2019, Letter until after she called Statebridge on February 7, 2019. Fox Aff. ¶¶ 15–16. Several months later, Plaintiff received a letter from Statebridge offering her “an opportunity to enter into a Trial Period Plan for a mortgage modification.” ECF 133-2 at 86 (May

1, 2019, Letter). The modification would increase the amount of Plaintiff’s monthly mortgage payments to $1,669.70, at a fixed interest rate of 4.125%, and extend the loan’s term from 30 to 40 years. Id. at 86–87. According to the letter, Plaintiff could receive the loan modification if she were to: (1) contact Statebridge by telephone or in writing no later than May 15, 2019, to indicate intent to accept the offer; (2) make an initial Trial Period Plan (“TPP”) payment of $1,669.70 by May 1, 2019; and (3) make a second and third payment of $1,669.70 by June 1, 2019, and July 1, 2019, respectively. Id. If Plaintiff failed to complete any of these three steps, the TPP offer would expire and Statebridge would not modify Plaintiff’s mortgage loan. Id. Plaintiff did not receive this letter until May 20, 2019.2 Fox Aff. ¶ 17. By that point, her obligations under Steps 1 and 2 were overdue, yet Plaintiff did not agree with the calculation of her revised payments and did not intend to accept the TPP offer without explanation. Id. ¶ 22.3 Plaintiff subsequently filed a complaint with the Consumer Financial Protection Bureau (“CFPB”)

on May 30, 2019, detailing her recent and unsuccessful attempts to communicate with Statebridge and her refusal to accept its TPP modification offer. ECF 130-8 at 3. Plaintiff amended her CFPB complaint on June 12, 2019, explaining that she had requested a repayment plan around July/August, 2018, that she had made “numerous phone calls to Statebridge” since then without any returned phone calls, and that she did not understand how Statebridge had calculated her new payment and why it was extending her loan term from 30 to 40 years. Id. at 5–6. On July 5, 2019, Statebridge responded to Plaintiff’s CFPB complaint. Statebridge admitted “that there has been a little difficulty in maintaining communications in this case,” including its own unsuccessful attempts to contact Plaintiff on March 29, 2019 and on May 7, 2019. ECF 133-2 at 100 (Statebridge July 5, 2019, Response). Statebridge also explained that it

received Plaintiff’s initial loan modification application in November, 2018, requested missing documents on November 9, 2018, and received the documents by January 24, 2019, when Statebridge acknowledged the completed application. Id. Statebridge further represented that it reviewed Plaintiff’s loan modification application and received investor approval, resulting in the

2 According to Plaintiff, the letter was postmarked on May 10, 2019. Fox Aff. ¶ 17.

3 Based on a July, 2018 mortgage statement, Plaintiff’s regular mortgage payment was $1,332.45, inclusive of principal, interest, taxes, and insurance. ECF 133-2 at 81–82 (July 18, 2018, Mortgage Statement). May 1, 2019, TPP offer. Id. Statebridge then recommended that Plaintiff schedule a call with her “assigned point of contact with Statebridge.” Id. Plaintiff contacted Statebridge once again to discuss the loan modification offer, still searching for answers on how Statebridge calculated her monthly payments. Fox Aff. ¶ 24.

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