Flores v. Southcoast Automotive Liquidators, Inc.

CourtCalifornia Court of Appeal
DecidedNovember 27, 2017
DocketB268271
StatusPublished

This text of Flores v. Southcoast Automotive Liquidators, Inc. (Flores v. Southcoast Automotive Liquidators, Inc.) is published on Counsel Stack Legal Research, covering California Court of Appeal primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Flores v. Southcoast Automotive Liquidators, Inc., (Cal. Ct. App. 2017).

Opinion

Filed 11/27/17 CERTIFIED FOR PARTIAL PUBLICATION *

IN THE COURT OF APPEAL OF THE STATE OF CALIFORNIA

SECOND APPELLATE DISTRICT

DIVISION FIVE

KRYSTAL FLORES, B268271

Plaintiff and Respondent, (Los Angeles County Super. Ct. No. VC063221) v.

SOUTHCOAST AUTOMOTIVE LIQUIDATORS, INC., et al.,

Defendants and Appellants.

APPEAL from judgment of the Superior Court of Los Angeles County, Brian F. Gasdiar, Judge. Affirmed. Madison Harbor, Jenos Firouznam-Heidari, for Defendants and Appellants.

Pursuant to California Rules of Court, rules 8.1100 *

and 8.1110, this opinion is certified for publication with the exception of parts III. and IV. of the discussion. Law Offices of Robert B. Mobasseri, Robert B. Mobasseri, David A. Cooper, Amy L. Hajduk, Plaintiff and Respondent. _______________________

A car dealer and a lender appeal from a judgment awarding damages to a consumer for fraud and imposing an injunction on dealer’s advertising under the Unfair Competition Law (UCL; Bus. & Prof. Code, § 17200 et seq.). In the published portion of this opinion, we hold that an appropriate correction offer under the Consumers Legal Remedies Act (CLRA; Civ. Code, § 1750 et seq.)1 does not prevent a consumer from pursuing causes of action for fraud and violation of the UCL based on the same conduct, because the remedies are cumulative. In the unpublished portion of the opinion, we conclude that the parties presented the cause of action for violation of the UCL to the trial court for a decision, and there was substantial evidence supporting the award of attorney fees under Code of Civil Procedure section 1021.5. Accordingly, we affirm.

1 All further statutory references are to the Civil Code unless otherwise stated.

2 FACTS AND PROCEDURAL BACKGROUND

Car Purchase and Repair

Defendant and appellant Southcoast Automotive Liquidators, Inc., doing business as Discount Auto Plaza (Dealer), publishes print advertisements on Wednesdays that advertise low prices for specific cars to attract customers to the dealership. Small print at the bottom of the advertisements states that the price expires at 12:00 p.m. on the day of publication. A customer who calls before noon to inquire about a car in an advertisement will be quoted the sale price. If the customer arrives at the dealership in the afternoon, the advertisement has expired and the car is sold for full price. Dealer also posts the advertisements online for about three hours. The advertisements on the internet do not contain expiration information and are simply taken down after three hours. In April 2013, plaintiff and respondent Krystal Flores wanted to buy her first car. She saw Dealer’s advertisement on the internet for a black 2009 Dodge Charger for $9,995. She printed the advertisement and asked her parents to call the phone number on it the next day to ask questions. Her mother called and spoke with a male employee named Sergio, who said the car had 42,000 miles and was in

3 excellent condition. 2 Her mother asked if he could go any lower on the price and he said he might be able to drop the price to $9,000. Flores waited an hour and had her father call to see if he got the same answers. A female employee said the car had 42,000 miles on it. Plaintiff’s father explained that they were going to drive an hour and a half to see the car, so he needed her to be honest and not waste their time. She said there were no mechanical issues with the car. The next day, Flores, her mother, and her sister drove from Oxnard to South Gate to view the car. Upon arriving, they asked for Sergio. A salesperson falsely responded that he was Sergio. Flores showed him the advertisement from the internet. He showed her a black 2009 Dodge Charger with body damage and mileage of 107,000. He said it was the only black Charger on the lot, but the Dealer could repair the damage. Flores was very excited to purchase a car and thought it might still be worth buying. They went inside to discuss the paperwork. Flores’s mother recognized the voice of another salesperson as the real Sergio. He said the price of $9,000 was for a cash payment, so Flores’s price would be the advertised price of $9,995. Sergio told the assistant manager that Flores wanted to buy the Charger. The assistant manager called the manager and asked what he wanted to sell the Charger for,

2 Sergio’s last name is not provided in the record on appeal.

4 then put the number in the paperwork as the total cash price. Salesperson Maria Guadalupe Jauregui assisted Flores with the paperwork for the purchase, bringing each document out from the printer. While Flores completed the paperwork, a fight broke out between the male salespeople over credit for the sale, and the police responded. One document listed the selling price as $16,995. Flores’s mother noticed that it stated the amount financed was $17,401 and asked why the document did not say $9,995. Jauregui said not to worry about it, because they were just throwing numbers out and that number would not stay. Flores signed an optional gap insurance contract for $895 without reading it or receiving any explanation. The lender was defendant and respondent Veros Credit, LLC (Lender). On the drive home, Flores noticed a tire warning light was on. After that, the engine light went on. Flores brought the car to a mechanic the next day and got a list of repairs that were needed. She called Jauregui and told her that the car was going to overheat. Jauregui said to bring it to Dealer with the list of repairs and it would take three days to fix. Flores brought the car with the repair list. She called Jauregui each day to ask if the car was ready. When Jauregui stopped answering her phone, Flores began texting her. When Flores returned to Dealer to pick up her car, Jauregui came outside. She said Dealer had not been honest with either of them and not to pay any more money. Flores

5 took the car back to the mechanic immediately, who said the repairs had not been made. The check engine light continued to indicate, and the car often failed to start.

Demand Letter and Legal Action

On May 31, 2013, attorney Amy Hajduk sent a letter on behalf of Flores to Dealer. She described the advertisement for the car and the conversations that Flores’s family had with Dealer’s salespeople. The letter stated that when Flores questioned the price discrepancy in the sales contract, Jauregui said to disregard the numbers. Jauregui said she would switch the financing company in six months and the price would go down $11,000. Hajduk asserted that Dealer’s acts constituted unfair methods of competition and/or unfair or deceptive acts in violation of the CLRA. Flores demanded Dealer remedy the violations within 30 days by consenting to the entry of a specific injunction preventing any further predatory acts against the public. The injunction would prohibit Dealer from continuing to violate CLRA provisions set forth in the letter and/or engaging in the practices against Flores and other members of the public. She also demanded that Dealer return all the funds that she had paid, and pay incidental, consequential, and actual damages that she had suffered due to Dealer’s violations of the CLRA. Flores further demanded payment of her legal costs and attorney fees.

6 On June 7, 2013, Flores filed a complaint against Dealer and Lender alleging several causes of action, including violation of the CLRA, violation of the UCL, fraud, violation of the Song-Beverly Consumer Warranty Act (Song- Beverly Act; Civ. Code, § 1790 et seq.), and violation of the Magnuson-Moss Consumer Warranty Act (Magnuson-Moss Act; 15 U.S.C. § 2301 et seq.). Flores sought an injunction under the CLRA.

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Flores v. Southcoast Automotive Liquidators, Inc., Counsel Stack Legal Research, https://law.counselstack.com/opinion/flores-v-southcoast-automotive-liquidators-inc-calctapp-2017.