Flebotte v. Dow Jones & Co., Inc.

51 F. Supp. 2d 36, 1999 U.S. Dist. LEXIS 8896, 76 Empl. Prac. Dec. (CCH) 46,097, 89 Fair Empl. Prac. Cas. (BNA) 903, 1999 WL 387383
CourtDistrict Court, D. Massachusetts
DecidedJune 10, 1999
DocketCiv.A. 97-30117-FHF
StatusPublished
Cited by5 cases

This text of 51 F. Supp. 2d 36 (Flebotte v. Dow Jones & Co., Inc.) is published on Counsel Stack Legal Research, covering District Court, D. Massachusetts primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Flebotte v. Dow Jones & Co., Inc., 51 F. Supp. 2d 36, 1999 U.S. Dist. LEXIS 8896, 76 Empl. Prac. Dec. (CCH) 46,097, 89 Fair Empl. Prac. Cas. (BNA) 903, 1999 WL 387383 (D. Mass. 1999).

Opinion

MEMORANDUM AND ORDER

FREEDMAN, Senior District Judge.

I. INTRODUCTION

This employment discrimination case involves 1994 firings made by Dow Jones & Company, Inc. (“Dow Jones”) at their customer relations call center in Chicopee, Massachusetts. The plaintiffs, four call center employees all above the age of 45 at the time of them terminations, have sued Dow Jones under the age discrimination components of Massachusetts General Laws chapter 151B. Dow Jones has moved for summary judgment on all claims. The plaintiffs have opposed and filed their own cross motion for summary judgment, as well as a host of additional motions.

II. STANDARD OF REVIEW

Under the familiar standard of Rule 56, a federal district court may grant summary judgment only “if the pleadings, depositions, answers to interrogatories, and admissions on file, together with the affidavits, if any, show that there is no genuine issue of material fact and that the moving party is entitled to judgment as a matter of law.” Fed.R.Civ.P. 56(c). This standards acts as a dam to hold back the flood of cases that lack either the factual *38 support or legal foundation to necessitate a trial. See Celotex Corp. v. Catrett, 477 U.S. 317, 323-24, 327, 106 S.Ct. 2548, 91 L.Ed.2d 265 (1986); Wynne v. Tufts Univ. Sch. of Med., 976 F.2d 791, 794 (1st Cir.1992), ce rt. denied, 507 U.S. 1030, 113 S.Ct. 1845, 123 L.Ed.2d 470 (1993). In culling the essential facts of the litigation, the Court scrutinizes the record in the light most favorable to the nonmoving party, “indulging all reasonable inferences in that party’s favor,” Griggs-Ryan v. Smith, 904 F.2d 112, 115 (1st Cir.1990), yet disregarding unsupported allegations, unreasonable inferences, and conelusory speculation. See Smith v. F.W. Morse & Co., 76 F.3d 413, 428 (1st Cir.1996); Medina-Munoz v. R.J. Reynolds Tobacco Co., 896 F.2d 5, 8 (1st Cir.1990). If no genuine issue of material fact percolates through the record and the movant has demonstrated entitlement to judgment as a matter of law, then the Court will properly enter summary judgment. See Fed.R.Civ.P. 56(c); Anderson v. Liberty Lobby, Inc., 477 U.S. 242, 247-48, 106 S.Ct. 2505, 91 L.Ed.2d 202 (1986); Wynne, 976 F.2d at 794.

III. FACTS

Dow Jones, the publisher of the Wall Street Journal newspaper, operates a customer relations department in Chicopee, Massachusetts with a call center for customer service requests and complaints to a toll-free number. 1 From 1989 to 1994, the call center included an “Intensive Care Unit” (“ICU”), staffed by a supervisor and customer service representatives (“CSR”) to handle repeat complaints, mostly about delivery difficulties. CSRs in the ICU would make outbound calls, while regular CSRs would only answer incoming customer calls. In November 1994, Dow Jones eliminated the ICU and terminated the plaintiffs as part of a nationwide reduction-in-force aimed at balancing projected costs and revenues. Plaintiff Patricia Jez, age 47 at the time of termination, supervised the ICU, while plaintiffs Janice Flebotte (53), Gloria Gay (46), and Robert Mikla-siewicz (52) worked as full-time CSRs alongside Walter Olbrych (55) and three part-time CSRs.

The demise of the ICU began in the fall of 1994, when Dow Jones management in New York instructed Michael Sheehan, its Director of Circulation Field Operations, to reduce the budget for his area of management, which included customer relations. In response, Sheehan then directed Kenneth Eickhoff, then the National Circulation Services Manager/Operations, to recommend how the company could reduce the customer relations budget for 1995 by $450,000. Eickhoff enlisted the assistance of Thomas Dalessio, the National Customer Relations Manager, in recommending cost cuts. Dalessio’s suggestions included discontinuing the ICU and laying off its five full-time employees at a savings of $125,000. Eickhoff then added that suggestion in a November 1, 1994 memorandum to Sheehan concerning numerous cuts in the customer services salary budget.

In notes of a November 2 meeting with his superiors about those budget cuts, Sheehan wrote the letters “ICU” on a line next to the number five in parentheses, the figure 167,000 and the words “Age Issue” also in parentheses. See Exhibit 22 to *39 Plaintiffs’ Cross-Motion for Summary Judgment, at D01014. In his deposition, Sheehan stated that he made the “age issue” notation after “somebody raised the issue about a possible age suit.” Michael Sheehan Deposition, Exhibit 5 to Plaintiffs Cross-Motion for Summary Judgment, at 47. Further, another page of Sheehan’s meeting notes contains a section on “customer service reductions” with the typewritten words “eliminate the icu group” again next to the figure 167,000 again. See Exhibit 22, supra, at D01017. In the margin after the figure, Sheehan wrote “age classification.” Id. In his deposition, Sheehan stated that he made that notation for the same reason he wrote “age issue” on his handwritten notes: “somebody'— and as I mentioned, I don’t recall who said it — brought up the possibility of an age suit.” See Sheehan Deposition, supra, at 53.

After the November 2 meeting, Sheehan eliminated the ICU and the plaintiffs as part of widespread cost-cutting measures, which included closing a printing plant in Oklahoma and reducing the New York news staff of the Wall Street Journal. On November 17, the plaintiffs learned that their terminations would become effective on December 31. After announcing the firings, Dow Jones immediately transferred the responsibilities of the ICU employees for repeat calls to six call center supervisors with an average age of 47.

In March of 1995, the plaintiffs filed charges with the Massachusetts Commission Against Discrimination and later filed a four count complaint in Hampden County Superior Court charging the defendant with violating Massachusetts General Laws chapter 151B with respect to each terminated plaintiff. The defendant then removed to federal court based on diversity jurisdiction.

The Court has before it opposing motions for summary judgment. In addition, the plaintiff has filed several nondisposi-tive motions.

IV. DISCUSSION

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51 F. Supp. 2d 36, 1999 U.S. Dist. LEXIS 8896, 76 Empl. Prac. Dec. (CCH) 46,097, 89 Fair Empl. Prac. Cas. (BNA) 903, 1999 WL 387383, Counsel Stack Legal Research, https://law.counselstack.com/opinion/flebotte-v-dow-jones-co-inc-mad-1999.