Duncan v. Jack Henry & Associates, Inc.

District Court, W.D. Missouri·Decided July 27, 2022·No. 6:21-cv-03280·Unknown

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE WESTERN DISTRICT OF MISSOURI SOUTHERN DIVISION SABRINA BRIONY DUNCAN, ) ) Plaintiff, ) ) v. ) Case No. 6:21-cv-03280-RK ) (1) JACK HENRY & ASSOCIATES, INC. ) (“JHA”), ) ) (2) THE JACK HENRY & ASSOCIATES, ) INC., GROUP HEALTH BENEFIT PLAN, ) (“THE PLAN”), ) ) (3) UMR, INC. (“UMR”), ) ) (4) QUANTUM HEALTH, INC. ) (“QUANTUM HEALTH”), ) ) Defendants. ) ORDER This lawsuit asserts various claims under the Employment Retirement Income Security Act (“ERISA”), 29 U.S.C. § 1001 et seq., and the Americans with Disabilities Act (“ADA”), 42 U.S.C. § 12101 et seq., among others. Now before the Court are Defendants’ motions to dismiss Plaintiff’s amended complaint for failure to state a claim. (Docs. 52, 54, 57.) The motions are fully briefed. (Docs. 53, 55, 58, 65, 71, 75, 76, 79, 82.) After careful consideration and for the reasons explained below, Defendants’ motions to dismiss (Docs. 52, 54, 57) are GRANTED in part and DENIED in part. Specifically, Defendant JHA’s motion to dismiss Counts Five and Seven are granted, and these counts are dismissed. Defendants’ motions to dismiss Counts One, Two, Three, and Four are denied.1

1 Accordingly, only Counts One, Two, Three, Four, and Six remain. (Count Six is asserted only against JHA and was not included in JHA’s motion to dismiss.) I. Background 2 A. The Parties Plaintiff Sabrina Duncan is employed by Defendant Jack Henry & Associates, Inc. (“JHA”). (Doc. 46 at ¶ 11.) As part of its employment benefits, JHA offers a self-funded, non- grandfathered health and welfare benefit plan to its employees. This plan, Defendant Jack Henry & Associates, Inc. Group Health Benefit Plan (“the Plan”) 3, is governed by ERISA and provides both medical/surgical and mental health/substance use disorder benefits. (Id. at ¶¶ 13, 16; see generally Doc. 65-1.) 4 JHA is the plan administrator and named fiduciary of the Plan. (Docs. 46 at ¶ 17; 65-1 at 6.) Defendant UMR, Inc., (“UMR”) is named as a “Third Party Administrator” for the Plan, as well as a claims administrator for medical claims. (Docs. 46 at ¶ 18; 65-1 at 5.) UMR has the delegated fiduciary responsibility to make coverage determinations under the Plan and manages a “Care Coordination Process,” under which it determines precertification of coverage and “conducts ‘all clinical reviews.’” (Doc. 46 at ¶¶ 18, 20; Doc. 65-1 at 85.) Finally, UMR “delegated some of the administrative responsibilities of the Care Coordination Process” to Defendant Quantum Health, Inc. (“Quantum Health”). (Doc. 46 at ¶ 20; Doc. 65-1 at 85.) Plaintiff alleges these administrative responsibilities, “[a]mong other things,” include using Quantum Health’s “administrative system to process requests for precertification of coverage.” (Doc. 46 at ¶ 20.)

2 For purposes of ruling on Defendants’ motions to dismiss, the Court accepts as true the well- pleaded facts asserted in Plaintiff’s amended complaint. (Doc. 46.) Hafley v. Lohman, 90 F.3d 264, 267 (8th Cir. 1996). 3 Every party with the exception of UMR, Inc., refers to “the Plan” to mean both the Defendant The Jack Henry & Associates, Inc., Group Health Benefit Plan and the actual plan document itself. For ease of reference and because Plaintiff’s amended complaint broadly refers to “the Plan” to mean both the plan- defendant and the plan document itself, the Court does the same here. 4 Exhibit 1 attached to Plaintiff’s consolidated suggestions in opposition to Defendants’ motions to dismiss is the “Health Benefit Summary Plan Description, which “serve[s] as both the Summary Plan Description . . . and the Plan Document.” (Doc. 65-1 at 5.) Generally, courts do not consider “matters outside the pleadings” in deciding a Rule 12(b)(6) motion to dismiss. Rule 12(d). Nonetheless, the Eighth Circuit has explained that in ruling on a motion to dismiss courts may consider “materials that are necessarily embraced by the pleadings.” Porous Media Corp. v. Pall Corp., 186 F.3d 1077, 1079 (8th Cir. 1999) (citation and quotation marks omitted). Here, the parties all agree the document stating the Plan’s terms is embraced by the pleadings and, moreover, the dispute in this case rests heavily on the terms of the Plan. Therefore, the Court will consider Doc. 65-1, the document that sets forth the Plan’s terms in deciding Defendants’ motions to dismiss. See Burke v. Heartland Health, No. 08-6049-CV-SJ-SOW, 2008 WL 11429293, at *3 (W.D. Mo. Oct. 27, 2008) (considering plan documents in an ERISA case when ruling on defendant’s partial motion to dismiss). For ease of reference, the Court will refer to the Plan document attached to Plaintiff’s consolidated suggestions in opposition, Doc. 65-1. B. The Facts Plaintiff is a transgender woman who has been diagnosed with, and continues to receive treatment for, gender dysphoria. (Doc. 46 at ¶¶ 66, 68, 69.) Plaintiff’s gender dysphoria causes severe distress, anxiety, and depression because of the incongruence between her remaining secondary male sex characteristics – including masculine facial and skull features – and her female gender identity. (Id. at ¶¶ 71, 72.) Both Plaintiff’s current primary care provider and licensed clinical psychologist have concluded full facial reconstruction is medically necessary to treat her gender dysphoria. (Id. at ¶ 73.) On May 27, 2020, Plaintiff was evaluated for facial feminization surgery.5 (Id. at ¶ 74.) The surgeon concluded Plaintiff was “an appropriate candidate for facial gender confirmation surgery,” particularly because the procedure “is a critical part” of the male-to-female transition process and because Plaintiff otherwise satisfied the World Professional Association for Transgender Health’s guidelines for surgical treatment of gender dysphoria. (Id.) Plaintiff’s facial feminization surgery treatment plan includes the following procedures: forehead cranioplasty, bone removal around the orbit, midface reconstruction, rhinoplasty, jaw surgery, genioplasty, and tracheal shave. (Id. at ¶ 75.) Accordingly, on Plaintiff’s behalf, the surgeon requested precertification of coverage for these procedures under the Plan through Quantum Health, following the Care Coordination Process. (Id. at ¶ 76.) After UMR’s clinical staff within the Care Management department reviewed Plaintiff’s precertification request, Defendants denied precertification for the prescribed facial feminization surgery on May 28, 2022. (Id. at ¶¶ 77, 78.) 6 Defendants denied precertification under the Plan’s Cosmetic Treatment exclusion. (Id. at ¶ 78.) Plaintiff appealed the denial,7 which was upheld on August 13, 2020, based on a finding that the facial feminization surgery was “not medically necessary because national criteria considers [it] a cosmetic procedure,” and thus the Cosmetic

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Duncan v. Jack Henry & Associates, Inc., (W.D. Mo. 2022).

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