Doyle v. State of Maine, Dep't of Human Servs.

CourtSuperior Court of Maine
DecidedJuly 10, 2002
DocketKENcv-00-239
StatusUnpublished

This text of Doyle v. State of Maine, Dep't of Human Servs. (Doyle v. State of Maine, Dep't of Human Servs.) is published on Counsel Stack Legal Research, covering Superior Court of Maine primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Doyle v. State of Maine, Dep't of Human Servs., (Me. Super. Ct. 2002).

Opinion

-STATE OF MAINE SUPERIOR COURT KENNEBEC, ss. CIVIL ACTION DOCKET NO. CV-00-239

CATHY DOYLE, Plaintiff Vv. DECISION AND ORDER STOMAN SERV Ie TN TMENT OF DONALD L. uARBRECHT Defendant LAW LIBRARY JUL 18 2002

This matter is before the court on defendant’s motion for summary judgment. The defendant requests summary judgment on the grounds that: (1) the State of Maine is immune from claims under the American with Disabilities Act (ADA); (2) the plaintiff has failed to establish herself as “qualified individual with disability” under the Maine Human Rights Act (MHRA); (3) the plaintiff cannot show unlawful discrimination (MHRA); and (4) the plaintiff cannot show unlawful retaliation (MHRA). For the reasons discussed below, the court grants the defendant’s motion for summary

judgment.

I. Facts and Procedural History

The following factual summary is based on the parties’ statements of material fact and is undisputed unless otherwise noted. The plaintiff, Cathy Doyle, was employed by the State of Maine - with several breaks in service - from 1977. In November, 1998, the plaintiff was promoted from Clerk-Typist II in the Department of

Human Services to a Clerk III position within the Bureau of Medical Services’ Inquiry Unit. Beth Ketch was the supervisor of DHS’ Provider and Consumer Relations Unit which included the Inquiry Unit. At the time Doyle was hired, she requested that her work hours be changed to 7:30 a.m. to 4:00 p.m. to accommodate a medical condition. Ketch had no knowledge of the nature of Doyle’s medical condition until December 18, 1998.1

India Kiesow was hired as Clerk IV in the Inquiry Unit on December 7, 1998. Kiesow was the supervisor of the Clerk IIIs in the Inquiry Unit (including Doyle). This was Kiesow’s first assignment as a supervisor.

The volume of calls for the Clerk IIIs averaged 300-400 calls per day”

Doyle was diagnosed with severe ulcerative colitis in 1988, and had her large intestine and rectum removed in 1995. She has an internal reservoir (J-pouch) for waste constructed out of a portion of her small intestines. Doyle is able to sit, stand, walk, think, and concentrate. She does not follow a particular diet but must introduce foods one at a time to determine whether she can tolerate them. She has no lifting restrictions. At certain times, running, jumping or heavy lifting may cause leaking (which can require medical treatment). Doyle usually has to go to the bathroom between 10 and 25 times in a 24 hour period, including several times in the night.

Doyle was in probationary status during her employment as Clerk III in the Inquiry Unit. The Inquiry Unit is responsible for answering phones and doing research for claims to find out why they have not been paid. The Clerk III positions within the Inquiry Unit are responsible for answering the telephone lines for Medicaid providers

and consumers. At the time Doyle was hired into the Inquiry Unit, the unit was short-

1The plaintiff cites her own deposition to dispute this fact, but the record reference cited does not support her factual assertions.

2 It is unclear from the record reference whether this was per clerk or for all clerks combined. staffed. There is a factual dispute as to whether the policy of the Inquiry Unit was that Clerk IIIs were to answer questions or take messages on any calls that they were not able to answer immediately and to give the message to the provider relations specialist to return the call. Doyle does testify that at the December 14 meeting, discussed below, Kiesow told them not to ask the provider specialist, but to take a message.

On December 14, Kiesow held a staff meeting at which Doyle was present. During the course of the meeting, Kiesow reviewed a set of guidelines for the staff and distributed a copy to Doyle. The guidelines included instructions regarding “logging on,” “logging off,” and working in the “unavailable mode.” The unavailable mode was to be used only for short absences from the phone (e.g., restroom break, or to make a quick copy) and not for breaks or lunch. According to the guidelines, staff's calls out were to be limited to between 4-5 p.m. when it was not busy, but Ketch testified that staff could make outgoing calls, if they needed to, when it was not busy. Staff was instructed that because of the volume of calls, they were to take messages with respect to any inquiries that they were not able to answer and not to ask questions of the provider relations specialists. There was not a blanket moratorium on inquiry unit staff asking questions of provider relation’ specialists. All inquiry unit staff asked questions of provider relation’s specialists, however Doyle was the only one who was reprimanded or demoted for doing so.2 PSMF { 9.4

The next day, December 15, Kiesow observed Doyle going to the unavailable

3 The evidence cited to support these factual assertions has been challenged by the defendant. Specifically the defendant asserts that certain identified passages in the affidavits of Doyle, Wellton, and Gagnon are based on hearsay and lack foundation.

4 Doyle asserts additional facts as to the contents of her instructions and whether she complied with instructions about logging in and off, but the deposition passages cited do not support her factual assertions. mode for about 4 minutes and speaking to one of the provider relations specialists in direct contradiction to what Kiesow had told the staff, including Doyle, the day before. Doyle disputes that it was in violation of the guidelines to do so.

On December 16, Kiesow spoke to Doyle about her failure to follow the guidelines reviewed with her (and others) on December 14. Doyle responded that she could not do her job unless she could talk to the provider relations specialists.

On December 17, Kiesow decided to counsel Doyle about her misuse of the” unavailable” mode on the phone, her poor attitude, not being available to answer the phones during her workday, and issues of time management. Kiesow e-mailed Ketch about her intent to do so, and Ketch wrote that she would support Kiesow’s decision. Kiesow prepared a document called “Record of Employee Performance” outlining the issues.

On December 18, Kiesow met with Doyle, and Ketch joined them at Doyle’s request. It was during this meeting that Ketch and Kiesow learned that Doyle had a J- pouch and needed to use the bathroom frequently. They told her she could use the bathroom whenever she needed, and Kiesow would cover Doyle’s phone. Doyle would not sign the form at the close of the meeting. The document stated that if Doyle’s performance did not improve her probation might be in jeopardy. Kiesow, Ketch and Doyle planned to meet on January 8, 1999 to discuss Doyle’s progress.

There is a factual issue with respect to Doyle’s behavior in a subsequent training session with Jane Bryson. Bryson claims that Doyle exhibited a poor attitude, and asked

non-work related questions, even after Bryson informed Doyle that Bryson was

5 Doyle disputes the fact that she was observed breaking the rules, but the deposition passages cited do not support Doyle’s factual assertions. . following an agenda. Doyle asserts that she stopped asking questions when she was asked to stop. Bryson had no knowledge of Doyle’s medical condition. Bryson reported the incident to Ketch.

Kiesow insists that when she asked Doyle a question or to perform a task, Doyle was hostile and would roll her eyes. Even after the counseling session, Doyle talked to provider relations specialists instead of taking messages. She reportedly became too involved with Medicaid recipients, resulting in a backlog of phone calls.

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