Doyle v. DEPARTMENT OF BUSINESS

713 So. 2d 1040, 1998 WL 316555
CourtDistrict Court of Appeal of Florida
DecidedJune 17, 1998
Docket97-1631
StatusPublished
Cited by6 cases

This text of 713 So. 2d 1040 (Doyle v. DEPARTMENT OF BUSINESS) is published on Counsel Stack Legal Research, covering District Court of Appeal of Florida primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Doyle v. DEPARTMENT OF BUSINESS, 713 So. 2d 1040, 1998 WL 316555 (Fla. Ct. App. 1998).

Opinion

713 So.2d 1040 (1998)

Elizabeth A. DOYLE, Appellant,
v.
DEPARTMENT OF BUSINESS AND PROFESSIONAL REGULATION, Appellee.

No. 97-1631.

District Court of Appeal of Florida, First District.

June 17, 1998.
Rehearing Denied July 23, 1998.

*1041 Wm. J. Sheppard and Richard W. Smith of Sheppard & White, P.A., Jacksonville, for Appellant.

Lisa S. Nelson, Deputy General Counsel, Department of Business and Professional Regulation, Tallahassee, for Appellee.

VAN NORTWICK, Judge.

Elizabeth A. Doyle appeals a final order of the Public Employees Relations Commission (PERC)[1] upholding her dismissal from her position as a special agent with the Division of Alcoholic Beverages and Tobacco (ABT), one of the divisions of the Department of Business and Professional Regulation. We reverse the determination that Doyle could be disciplined or suffer an enhanced penalty for failing to give truthful information to an investigator, because, as a matter of law, the evidence is insufficient to prove that Doyle deliberately lied. Further, we reverse and remand that portion of the order which determines that the agency had just cause for taking disciplinary action against Doyle for four counts of unbecoming conduct because the hearing officer did not address her defense of condonation to those charges.

Factual and Procedural Background

Doyle was employed as an ABT special agent in the agency's Jacksonville office beginning in February 1987, reaching the rank of sergeant. The record shows that the duties of an ABT special agent involve the enforcement of laws applicable to ABT licensees, typically bars, nightclubs and restaurants. *1042 Special agents often must operate undercover as patrons of these establishments and enforce laws prohibiting such acts as soliciting prostitution, sale and possession of controlled substances, underage drinking, soliciting drinks, and lewd and lascivious behavior. As Doyle was warned in her job interview, special agents are constantly exposed to vulgar and profane language and lewd and lascivious behavior; and are required to consume alcoholic beverages in undercover situations.

The record demonstrates that, until the instant charges, Doyle had an outstanding employment record. In her position, she supervised five special agents and two licensing clerks. The record reflects that when Doyle arrived in the Jacksonville office she discovered that special agents in her squad did not use the available agency computers or properly account for their work time; that violation complaints were not timely addressed; and that licensing applications were backlogged and the licensing files were not maintained in accordance with ABT guidelines. Doyle instituted additional time keeping, reporting and file maintenance requirements and programs; and obtained updated equipment for the office. As the hearing officer found, the special agents and clerks under Doyle's supervision were "not happy with the changes" which she instituted. The instant charges arose from a complaint filed by a coworker for unbecoming conduct and sexual harassment. Doyle was put on administrative leave as of September 19, 1995.

Following the complaint by a coworker, on October 13, 1995, Doyle was interviewed by John Harris, an internal inspector for the Department of Business and Professional Regulation, concerning the charges. The following colloquy occurred during the interview:

HARRIS: Okay. Have you ever used vulgar or sexually explicit language at the office in front of other employees?
DOYLE: No.
HARRIS: No?
DOYLE: No.
[DOYLE'S ATTORNEY]: I think that uh, if I may, I think she's keying off of ...
HARRIS: Well, I'd rather have her explain.
[DOYLE'S ATTORNEY]: Okay.
DOYLE: Would you explain ...
HARRIS: And I'd rather her, have her answer the questions.
DOYLE: Would you be more specific as to what you mean by vulgar or sexually explicit language.
HARRIS: The question is have you ever used vulgar or sexually explicit language at the office in front of other employees and could you give examples.
DOYLE: The answer to that question is no.

In a second interview held on October 26, 1995, when she was asked by Harris if she had anything to add, Doyle explained:

DOYLE: In response to my question on the interview, where you asked me, the first interview, I'm sorry, where you asked me if on the language that I used was vulgar or offensive my response was no, I'd like to say that I have not used any other language in my office that has not been used in front of me or by any other employees in that office. It is common, squad room language. I've been trying to think of a word here that I have not been offended by when the language was used to me and I don't feel that I have offended anyone by the language used and I wanted to restate that because I didn't feel comfortable with my answers as far as I didn't go thoroughly into the response with (INAUDIBLE). It's my understanding that I can come back and say this at this time and I would like to, to bring that forth to you that it's typical common squad room language.
HARRIS: Is this language used by everybody in the office.
DOYLE: Most everyone in the office. Yes it is.

On March 4, 1996, the ABT dismissed Doyle (i) for lying or failure to give truthful or requested information, based upon her denial in the investigative interview that she had ever used vulgar or sexually explicit language, (ii) for engaging in unbecoming *1043 conduct, and (iii) for using vulgar or abusive language.[2] Doyle appealed.

PERC assigned a hearing officer to conduct a formal hearing pursuant to section 120.57(1), Florida Statutes. As a defense, among other things, Doyle argued that, by allowing open and known vulgar and sexually explicit conduct and language in the ABT offices, the agency condoned the charged conduct and language and was required to notify employees of any renewed intent to enforce previously abdicated standards before any disciplinary action could be taken. At the hearing Doyle introduced evidence as to the language and behavior which was prevalent in her office. The record contains voluminous evidence showing that profane, vulgar, sexually explicit and abusive language was commonly used in ABT offices. In addition, ABT employees commonly circulated and posted on their office walls sexually explicit, pornographic, and vulgar signs, photographs, jokes and drawings.

The hearing officer found, in relevant part, that:

The nature of the business subjects agents and supervisors to words of a sexual and abusive nature. The language and conversations that special agents and supervisors are exposed to in bars and in their work are discussed in the office and they do not hold back the words.... Almost everyone in the enforcement office, including Doyle, used curse words even when not describing what was said in a case, on a daily basis; such as "damn," "shit,"
"fucking," "suck," "asshole," "bullshit," and "fuck." This was going on before Doyle arrived and it remained unchanged with Doyle's arrival.... Doyle used this language and did not correct her subordinates because these terms were not offensive to her or others and it was common in this work place.

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713 So. 2d 1040, 1998 WL 316555, Counsel Stack Legal Research, https://law.counselstack.com/opinion/doyle-v-department-of-business-fladistctapp-1998.