dotStrategy Co. v. Facebook Inc

District Court, N.D. California·Decided November 11, 2020·No. 3:20-cv-00170·Unknown

Opinion

NORTHERN DISTRICT OF CALIFORNIA

DOTSTRATEGY CO., individually and on behalf of all others similarly situated, No. C 20-00170 WHA Plaintiff,

v.

ORDER GRANTING PLAINTIFF’S FACEBOOK INC., MOTION FOR LEAVE TO AMEND Defendant.

INTRODUCTION This putative class action alleges that defendant’s representations regarding advertising on its social media platform were deceptive and fraudulent in violation of California’s Unfair Competition Law. A prior order granted defendant’s motion to dismiss plaintiff’s first amended complaint. Plaintiff now moves for leave to file its second amended complaint. The main issue presented here is whether or not a reasonable advertiser would understand Facebook’s representation that it would not charge advertisers for “clicks that are determined to be invalid” to mean that Facebook would not charge — or refund — advertisers for clicks made by fake accounts, if at all, which Facebook identifies and removes from its platform for violating its authenticity policies. This order finds, at least at this early stage, plaintiff has pled sufficient facts to support such a theory. Moreover, the proposed complaint has cured the deficiency identified previously. Accordingly, to the extent stated herein, plaintiff’s motion is Plaintiff dotStrategy Co., a marketing company ran by its sole-member Bill Doshier, brought this putative class action under all three prongs of California’s Unfair Competition Law — California Business and Professions Code Sections 17200, et seq. — alleging that Facebook Inc. made false and/or misleading statements about advertising on Facebook. This action was originally brought in Arkansas state-court before ultimately landing here. The original complaint brought there contained Arkansan state law claims only. Plaintiff amended its complaint when this action was transferred here, dropping all the state law claims, including breach of contract, adding instead claims under Section 17200 (Dkt. No. 71). Facebook then filed a motion to dismiss, arguing that dismissal was warranted on several grounds. In a previous order, we first determined that the waiver provision in the parties’ judicially noticed contract (i.e., Facebook’s self-serve ad terms) was unenforceable because thirty days was too short a time to bring a claim. Moving on to the merits, that order granted Facebook’s motion to dismiss on the ground that the complaint had not sufficiently alleged reliance on the specific Facebook representation that was the crux of plaintiff’s claims: that advertisers would “not be charged for clicks that are determined to be invalid” (Dkt. No. 89). Finding that plaintiff had not adequately pled reliance, that order did not reach the other grounds raised by Facebook, but instructed plaintiff to consider them if it sought leave to amend. Plaintiff then filed its current motion for leave to file its second amended complaint (Dkt. No. 95). Now, on to the facts alleged in the proposed complaint. Plaintiff began advertising on Facebook in 2013 through 2018. Facebook charges advertisers based on the number of clicks and/or impressions made to their ads. Facebook offers targeted advertising and allows advertisers to customize their ad campaigns to achieve their specific needs. So, for instance, Facebook’s ad service allows advertisers to choose what kind of demographic they want their A previous order took judicial notice of Facebook’s self-serve ad terms, which all advertisers are required to agree to before being able to place ads on Facebook. In the original complaint filed in Arkansas state-court, plaintiff alleged to having read this agreement (Dkt. No. 1). As relevant here, that agreement provided (See Decl. Simonsen, Exh. 1 at 1–2):

When serving your ad, we use best efforts to deliver the ads to the audience you specify or to achieve the outcome you select, though we cannot guarantee in every instance that your ad will reach its intended target or achieve the outcome you select[.] We do not guarantee the reach or performance that your ads will receive, such as the number of people who will see your ads or the number of clicks your ads will get. * * * We cannot control how clicks are generated on your ads. We have systems that attempt to detect and filter certain click activity, but we are not responsible for click fraud, technological issues, or other potentially invalid click activity that may affect the cost of running ads.

On the other hand, from 2013 through the present, the proposed complaint alleges that Facebook’s Business Help Center page represented that advertisers would “not be charged for clicks that are determined to be invalid.” More specifically, Facebook stated that (Prop. Compl. ¶ 9 n.8): If we detect or are alerted to suspicious or potentially invalid click activity, a manual review is performed to determine the nature of the activity. You will not be charged for clicks that are determined to be invalid. Facebook defines “invalid clicks” as “[c]licks from people that do not indicate a genuine interest in the ad or show signs of ad testing. This includes repetitive or accidental clicks or visits from the Facebook corporate network” and “[c]licks generated through prohibited means, such as fake accounts, bots, scrapers, browser add-ons or other methods that don’t follow Facebook’s Terms” (ibid.). Indeed, Facebook’s terms of service and authenticity policy requires users to use their “real identities.” Fake accounts thus violate Facebook’s policies. Furthermore, the proposed complaint also quotes a myriad of other Facebook statements that is alleges are also false and misleading. Listing several here is illustrative of the whole (id. • “Connect with people. Ads help you reach the right people.” • “On Facebook, you’ll only pay to reach the right people who’ll love your business.”

• “Facebook is a community where everyone uses the name they go by in everyday life. This makes it so that you always know who you’re connecting with.”

• “Facebook can help you reach all the people who matter most to your business.” • “Facebook ads are optimized to help you get more people to visit your website or increase conversion.”

• “Your business is for your customers. Built relationships with them, reach new people and drive sales using Facebook.”

• “Drive people to your website with one click from the most engaging place on Facebook.” • “Find new customers. Boost sales. Facebook can help you meet your business goals.”

• “Meet the people who will love your business.”

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dotStrategy Co. v. Facebook Inc, (N.D. Cal. 2020).

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