Diligent Payments, LLC v. Carpay, Inc.

CourtDistrict Court, N.D. Illinois
DecidedAugust 22, 2025
Docket1:24-cv-05125
StatusUnknown

This text of Diligent Payments, LLC v. Carpay, Inc. (Diligent Payments, LLC v. Carpay, Inc.) is published on Counsel Stack Legal Research, covering District Court, N.D. Illinois primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Diligent Payments, LLC v. Carpay, Inc., (N.D. Ill. 2025).

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE NORTHERN DISTRICT OF ILLINOIS EASTERN DIVISION

DILIGENT PAYMENTS, LLC, ) ) Plaintiff, ) ) No. 24-cv-05125 v. ) ) Judge Andrea R. Wood CARPAY, INC. et al., ) ) Defendant. )

MEMORANDUM OPINION AND ORDER Plaintiff Diligent Payments, LLC (“Diligent”) markets credit and debit card processing services. Diligent and Defendant Carpay, Inc. (“Carpay”), a software company, entered into an Independent Contractor Agreement (“ICA”) to promote payment processing services to Carpay’s car dealership customers. Diligent has now sued Carpay, alleging that it breached the notice and non-solicitation and non-circumvention provisions of the ICA when it replaced Diligent with a third-party competitor, iSolutions Payments LLC (“iSolutions”). Before the Court is Carpay’s motion to dismiss Diligent’s claims pursuant to Federal Rule of Civil Procedure 12(b)(6). (Dkt. No. 20.) For the following reasons, the motion is granted in part and denied in part. BACKGROUND For purposes of Carpay’s motion to dismiss, the Court accepts as true all well-pleaded facts in the Complaint and views those facts in the light most favorable to Diligent as the nonmoving party. See Santiago v. Walls, 599 F.3d 749, 756 (7th Cir. 2010). The Complaint alleges as follows. I. Diligent and Carpay’s Contract Diligent promotes credit and debit card processing services and other merchant services to Buy Here Pay Here (“BHPH”) car dealerships for the sale of used cars and related services. (Ex. A. to Notice of Removal at 2–19 (“Compl.”), Compl. ¶ 10, Dkt. No. 1-1.) BHPH refers to a model of “on-lot financing” whereby car dealerships lend qualifying customers the money to buy a car

right off the lot. (Id. ¶ 11.) The specialized lending activities of BHPH car dealers require both credit card processing and a niche merchant product offering for loan management services. (Id. ¶¶ 14–15.) In the payments industry, Diligent is registered as an independent sales organization (“ISO”), maintaining a relationship with the credit card association (e.g., VISA and MasterCard) through sponsorship by a processing bank member. (Id. ¶¶ 13–14, 16.) Diligent’s payment processing filters through an upstream payment processing vendor, CardConnect LLC (“CardConnect”). (Id. ¶ 16.) As one of CardConnect’s largest sales networks, Diligent receives favorable price structuring and other contractual benefits for onboarding new BHPH dealer

merchant accounts on CardConnect’s platform. (Id. ¶ 19.) In 2018, Carpay approached Diligent to explore a partnership. (Id. ¶ 22.) At the time, Carpay was developing an online loan management tool for BHPH dealers. (Id. ¶ 23.) Because Carpay was not a registered ISO, however, it needed an upstream payment processing partner to lawfully acquire merchants or engage in other payment processing activities. (Id. ¶¶ 20–21.) Carpay knew that Diligent had a relationship with CardConnect and an effective sales team. (Id. ¶ 23.) Thus, Carpay sought appointment as an authorized sales agent for Diligent’s payment processing and merchant services. (Id. ¶¶ 22–23.) Diligent agreed and appointed Carpay as an authorized sales agent beginning in 2018. (Id. ¶ 25.) The parties further agreed to split the residuals1 and other revenue generated from Carpay’s successful acquisition of BHPH merchant accounts, with Carpay receiving 80% and the remaining 20% going to Diligent. (Id.) By 2019, however, Carpay was struggling to generate sales. (Id. ¶ 26.) On July 23, 2019, Diligent and Carpay entered into the ICA, which formalized and modified their prior agreement to give Diligent a greater share of the revenue split in exchange for Diligent assuming control over

all sales activities on Carpay’s behalf. (Id. ¶¶ 27–29.) The revised revenue share was 50/50. (Id. ¶ 28.) Diligent established a sales team dedicated exclusively to selling and marketing Carpay’s software. (Id. ¶ 30.) Within a year, Diligent increased Carpay’s software sales by approximately 1400%. (Id. ¶ 42.) In 2020, Diligent and Carpay discussed Carpay’s desire to acquire Diligent, but those discussions stalled. (Id. ¶¶ 46–48.) Instead, the parties informally agreed to an “alternative merger-like agreement” whereby Diligent would be Carpay’s exclusive payment processor, provided two of Diligent’s co-founders would go work for Carpay. (Id. ¶¶ 49–50.) II. Alleged Breaches of the ICA by Carpay

Diligent alleges that the ICA prohibited Carpay or any of its affiliates, for a specified period of time, from directly or indirectly engaging in, or permitting a third party to engage in, the following conduct: (i) soliciting Diligent’s merchants and customers, or (ii) negotiating, contracting, or soliciting CardConnect for any business arrangement that would allow Carpay to provide services substantially similar to or in direct competition with Diligent. (Id. ¶ 34.) Additionally, Diligent contends that the ICA required Carpay to provide Diligent with at least 90

1 Residuals, in this context, refer to revenue earned from successfully boarded merchant accounts, via monthly transactional sales volume. (Compl. ¶ 14.) days’ prior notice if Carpay intended to replace Diligent or develop relationships with one of its competitors. (Id. ¶ 54.) During negotiations to amend the ICA, Diligent discovered that Carpay had contacted CardConnect—an act Diligent claims violated the notice and non-solicitation and non- circumvention provisions of the ICA. (Id. ¶¶ 53–54.) Nonetheless, the parties agreed to modify

the existing fee structure for residuals and other revenue under the ICA. (Id. ¶ 55.) Accordingly, on November 12, 2020, the parties signed an amended agreement (“Amended ICA”). (Id. ¶ 56.) In April 2021, while Diligent was finalizing a deal for a private equity firm to acquire its business, Carpay’s Chief Executive Officer (“CEO”) informed one of Diligent’s co-founders that Carpay planned to violate the ICA’s non-solicitation provision. (Id. ¶¶ 60, 64–65.) Then, on May 7, 2021, Carpay sent Diligent formal notice announcing that: (1) Carpay planned to replace Diligent as an ISO with a third-party competitor, pursuant to the ICA’s 90-day notice requirement; (2) Carpay was revoking Diligent’s license to resell its product, pursuant to the Amended ICA’s 60-day notice requirement; and (3) Carpay planned to resume direct sales of its

software to users of the Wayne Reaves and AutoManager Dealer platforms, pursuant to the Amended ICA’s 30-day notice requirement. (See id. ¶¶ 67–68.) That same day, Carpay terminated Diligent’s access to Carpay’s email system, which prevented Diligent from performing its work during the transition period, in violation of the ICA’s notice provision. (Id. ¶¶ 69–71.) Despite those alleged breaches, beginning in August 2021 and continuing through the fall of 2021, Diligent and Carpay resumed negotiations regarding Carpay’s potential acquisition of Diligent. (Id. ¶¶ 74–75.) Carpay instructed Diligent to begin drafting deal documents for the proposed acquisition. (Id. ¶ 76.) However, while Diligent was preparing the paperwork, Carpay notified Diligent that it would not be moving forward with negotiations and that it had instead signed on with another ISO. (Id. ¶ 78.) Eventually, Diligent learned that Carpay had replaced it with iSolutions. (Id. ¶ 79.) iSolutions processes payments using CardConnect—i.e., the same upstream vendor that Diligent uses—which Diligent claims violates the non-solicitation and non- circumvention provisions of the Amended ICA. (Id. ¶ 80.) Diligent later discovered that iSolutions has a history of targeting sales agents with existing merchant portfolios on

Free access — add to your briefcase to read the full text and ask questions with AI

Related

Santiago v. Walls
599 F.3d 749 (Seventh Circuit, 2010)
Bell Atlantic Corp. v. Twombly
550 U.S. 544 (Supreme Court, 2007)
Ashcroft v. Iqbal
556 U.S. 662 (Supreme Court, 2009)
Spivey v. Adaptive Marketing LLC
622 F.3d 816 (Seventh Circuit, 2010)
Ineos Polymers Inc. v. BASF Catalysts & BASF
553 F.3d 491 (Seventh Circuit, 2009)
Medow v. Flavin
782 N.E.2d 733 (Appellate Court of Illinois, 2002)
Morrow v. L. A. Goldschmidt Associates, Inc.
492 N.E.2d 181 (Illinois Supreme Court, 1986)
Smith v. Prime Cable of Chicago
658 N.E.2d 1325 (Appellate Court of Illinois, 1995)
Cramer v. Insurance Exchange Agency
675 N.E.2d 897 (Illinois Supreme Court, 1996)
Thompson v. Gordon
948 N.E.2d 39 (Illinois Supreme Court, 2011)
Darrell Cannon v. Jon Burge
752 F.3d 1079 (Seventh Circuit, 2014)
Kendale L. Adams v. City of Indianapolis
742 F.3d 720 (Seventh Circuit, 2014)
Randy Cohen v. American Security Insurance, C
735 F.3d 601 (Seventh Circuit, 2013)
Riley J. Wilson v. Career Education Corporation
729 F.3d 665 (Seventh Circuit, 2013)
Daniel Avila v. CitiMortgage, Incorporated
801 F.3d 777 (Seventh Circuit, 2015)
JNS Power & Control Systems, Inc. v. 350 Green, LLC
624 F. App'x 439 (Seventh Circuit, 2015)

Cite This Page — Counsel Stack

Bluebook (online)
Diligent Payments, LLC v. Carpay, Inc., Counsel Stack Legal Research, https://law.counselstack.com/opinion/diligent-payments-llc-v-carpay-inc-ilnd-2025.