DHINGRA v. SAP AMERICA, INC.

CourtDistrict Court, E.D. Pennsylvania
DecidedFebruary 27, 2023
Docket2:22-cv-00765
StatusUnknown

This text of DHINGRA v. SAP AMERICA, INC. (DHINGRA v. SAP AMERICA, INC.) is published on Counsel Stack Legal Research, covering District Court, E.D. Pennsylvania primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
DHINGRA v. SAP AMERICA, INC., (E.D. Pa. 2023).

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE EASTERN DISTRICT OF PENNSYLVANIA

: CIVIL ACTION DHINGRA, : Plaintiff, : : v. : No. 22-0765 : SAP AMERICA, INC., : Defendant. :

MEMORANDUM KENNEY, J. FEBRUARY 27, 2023

I. INTRODUCTION Pro se Plaintiff Anuradha Dhingra (“Plaintiff”) brings five claims against Defendant SAP America, Inc. (“Defendant”) asserting: (i) a violation of the Fifth Amendment; (ii) breach of implied covenant of good faith and fair dealing; (iii) invasion of privacy; (iv) a violation of the Alien Tort Statute; and (v) that temporary and permanent injunctive relief is warranted. ECF No. 1 at 6–13. Before the Court is Defendant’s fully briefed Motion for Summary Judgment. ECF Nos. 35, 41, 43, 44. For the reasons set forth below, the Court will grant Defendant’s Motion and dismiss this case. An appropriate order will follow. II. BACKGROUND Plaintiff is a management and technology consultant who previously used Defendant’s services to obtain professional certifications through the SAP Certification Hub (“Certification Hub”). ECF No. 1 at 2. Specifically, in 2015 and 2016, following the completion of SAP Training Academies, Plaintiff sat for online proctored examinations1 and received two certifications in distinct, but unspecified, software technologies. ECF No. 9 at 2; ECF 20 at 3:9-11. Once certified, Plaintiff received an SAP Certification and Certification ID. ECF No. 1 at 4. She was also granted access to SAP’s Certification Hub which keeps a record of certifications and alerts users of expired

certifications or requirements for maintaining a current certification. ECF 9 at 1–2. Importantly, the SAP certifications allowed Plaintiff to represent to employers that she was certified to operate certain software. ECF 20 at 2:14-20. SAP also maintains a Learning Hub which helps users build and maintain SAP software skills and provides them with the training required to obtain and maintain SAP certifications. ECF No. 9 at 2. Relatedly, SAP requires that those with certifications complete regular assessments in order to maintain current certifications. Id. at 1. Plaintiff’s subscriptions to the Certification Hub and Learning Hub lapsed in 2016 and, accordingly, her certifications expired in 2016. Id. Though her previous certifications expired, Plaintiff was not immediately foreclosed from subscribing and accessing either Hub to become re-certified. Id. In November 2021, Plaintiff received an email from Defendant informing Plaintiff that her

Certification ID, which allowed her to access certifications and trainings, would expire within 30 days. ECF No. 1 at 5. In December 2021, Plaintiff paid for a Certification Hub subscription and intended to renew her certifications but ultimately did not do so within the 30-day deadline because of financial hardship. ECF No. 1 at 5; ECF 20 ¶¶ 5:10–17. Instead, from November 2021 to December 15, 2021, Plaintiff made repeated requests via phone, email, and Defendant’s online dialogue box to extend her Certification ID. ECF No. 1 at 5. Nevertheless, around December 15, 2021, SAP changed Plaintiff’s Certification ID to “expired,” and Plaintiff was no longer able to access her Certification Hub subscription. Id. at 5–6. Without such access, Plaintiff is unable to

1 At the time of the examinations, Plaintiff verified her identification by showing the proctor her government issued ID and her room through the webcam. ECF No. 1 at 4. obtain official records of her 2015 and 2016 certifications.2 Id. Additionally, Plaintiff is unable to access a prior “On-Premise technology” SAP certification3 (“Older Certification”) that she attained at some time “many years ago.”4 ECF 20 at 3:11-16. While Plaintiff has documentation of her certifications, she has been unable to access the official certification documents ever since her Hub access was withdrawn.5 Id. at 4:6-12.

The lapsed certifications, and records thereof, are important to Plaintiff because she would like to list them on her resume to establish competency and seniority in her field. ECF 20 at 3:18- 20; 5:18-22. Plaintiff does not dispute that, at present, her 2015 and 2016 certifications are “obsolete” or “old.” Id. at 7:20-21. However, Plaintiff maintains that she needs the official certifications to prove that she was certified at some point. Id. at 7:20-24. According to Plaintiff, prospective employers frequently request verification of certifications vis-à-vis the official certificates, which she does not have in her possession.6 Id. at 4:1-5. Because Plaintiff is unemployed, and has struggled to find employment in her field, she avers that the absence of the certifications has detrimentally impacted her career. Id.

III. PROCEDURAL HISTORY On March 1, 2022, Plaintiff filed a Complaint and request for injunctive relief against SAP alleging that Defendants: violated her Fifth Amendment rights by denying Plaintiff access to the Certification Hub (Count I), breached the implied covenant of good faith and fair dealing (Count

2 Defendant maintains that they did not delete records of Plaintiff’s SAP certification credentials. ECF 9 at 5. 3 According to Plaintiff, the Older Certification covers different technology skills from Plaintiff’s 2015 and 2016 certifications. ECF 20 at 3:9-17. 4 The Older Certification was not obtained in an online format and, accordingly, Defendant informed Plaintiff that verification of the Older Certification would be more difficult and would require conferring with SAP’s parent company, which is headquartered in Germany. ECF 20 at 3:20-25. 5 Defendant was able to locate records of the 2015 and 2016 certifications but did not give Plaintiff the records located. ECF 20 at 3:22-23; 7:1-13. 6 According to Plaintiff, prospective employers have gone so far as to accuse Plaintiff of lying about her certifications when she does not provide proof. Id. at 7:15-16. II), executed an invasion of privacy because of their online certification’s proctoring process (Count III), violated the Alien Tort Statute because SAP may delete Plaintiff’s certification records (Count IV), and owe Plaintiff injunctive relief in abstaining from deleting her SAP certification records lest she suffer irreparable harm (Count V). ECF Nos. 1, 2.

Following proper service of Defendants, and in the absence of a timely response to Plaintiff’s Complaint, the Court ordered Defendant to file a responsive pleading on or before April 29, 2022. ECF No. 8. Defendant filed an Answer on April 28, 2022 in which Defendant provided that Plaintiff failed to complete any regular assessments to keep her certifications current, failed to maintain subscriptions to the Hubs, and that Defendant would make a customer service representative available to Plaintiff if she would like to enroll in up-to-date certification programs. ECF No. 9. The Court held a pretrial conference on June 21, 2022. ECF No. 20. At the hearing, Defendant offered to provide Plaintiff with an affidavit attesting that she was previously certified after Plaintiff provided Defendant with records related to her certifications. Id. at 7:1-12. Plaintiff

approved of this arrangement by stating, “that would be good” and confirming that “the fact that I did certify is what I’m trying to achieve here.” Id. at 7:11-24. The Court reiterated that this arrangement would achieve the Plaintiff’s goal, to which Plaintiff agreed. Id. at 8:1-2. The parties agreed to a timeline for providing the necessary information, and the Court ordered Defendant to notify the Court within two weeks of providing the affidavit to the Plaintiff, and the Defendant agreed. Id. at 8:6-13. The Court asked whether Plaintiff sought any further relief to which she replied, “that’s all I need.” Id. at 9:1-4. Importantly, Plaintiff confirmed that the agreed upon arrangement would resolve the case. Id. at 9:5-10.

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DHINGRA v. SAP AMERICA, INC., Counsel Stack Legal Research, https://law.counselstack.com/opinion/dhingra-v-sap-america-inc-paed-2023.