Debbie Buchanan v. Passages Family Support

Court of Appeals of Washington·Decided August 7, 2025·No. 40283-5·Unpublished

Opinion

FILED

AUGUST 7, 2025

In the Office of the Clerk of Court WA State Court of Appeals, Division III

IN THE COURT OF APPEALS OF THE STATE OF WASHINGTON DIVISION THREE

DEBBIE BUCHANAN, )

) No. 40283-5-III Appellant, )

)

v. )

)

PASSAGES FAMILY SUPPORT, ) UNPUBLISHED OPINION )

Respondent. )

STAAB, J. — Debbie Buchanan appeals the trial court’s grant of summary judgment dismissing her medical malpractice and fraud claims against Passages Family Support, as well as the denial of her motion for reconsideration. She argues that the trial court erred by: (1) requiring expert medical testimony to establish the standard of care, breach, and causation in her malpractice claim and rejecting her expert’s letter as unsworn, (2) denying reconsideration based on the letter’s untimeliness and failure to establish a violation of the standard of care and show causation, and (3) dismissing her fraud claims based on the determination that they arose from “health care” and required expert testimony under chapter 7.70 RCW.

Buchanan v. Passages Family Support

We hold that the trial court properly granted summary judgment on Buchanan’s malpractice claim and did not abuse its discretion in denying reconsideration. However, the trial court erred in dismissing Buchanan’s fraud claims. The only basis for Passages’ motion to dismiss Buchanan’s fraud claims was her failure to identify a medical expert. Because those claims did not arise from “health care” under chapter 7.70 RCW, Buchanan was not required to submit medical expert testimony. Accordingly, we affirm in part and reverse in part.

BACKGROUND

Because the trial court granted summary judgment in favor of Passages Family Support, the facts are set forth in the light most favorable to Buchanan.

In 2018, Buchanan sought counseling to improve her marriage and discovered Passages Family Support, a peer-operated outpatient behavioral health clinic that exclusively served Medicaid recipients. Unaware of the clinic’s Medicaid-only policy, Buchanan provided her private insurance information during intake. In September 2018, Buchanan completed her intake and was officially accepted into Passages’ program.

Buchanan began receiving services at Passages, including “Eye Movement Desensitization and Reprocessing” (EMDR) therapy. She attended 26 EMDR therapy sessions at Passages conducted by a therapist. During these sessions, Buchanan experienced headaches, stomachaches, and worsening preexisting conditions, initially

Buchanan v. Passages Family Support

attributing them to temporary side effects of EMDR. However, she later suspected these symptoms might be linked to improper EMDR techniques used by her therapist.

In February 2020, Passages’ clinical supervisor informed Buchanan that the clinic could not accept her insurance because it exclusively accepted Medicaid. During a meeting with the clinical supervisor, office manager, and Buchanan’s husband, Buchanan was officially informed that Passages had never billed her private insurance. Passages provided her with three additional therapy sessions to assist with transition to another therapist, and ultimately discharged her due to her ineligibility for Medicaid. Following her discharge, Buchanan researched EMDR and concluded that the therapist had deviated from standard protocols, failing to complete necessary phases of treatment.

Procedure In February 2023, Buchanan filed a complaint against Passages alleging medical malpractice, fraud, fraudulent concealment, negligent misrepresentation, and falsified documents, seeking $1.96 million in damages.1 Passages answered the complaint, denying all allegations.

On June 22, 2023, Passages moved for summary judgment dismissal of “all claims,” arguing that Buchanan did not have expert testimony to establish a breach of the

1 We collectively refer to Buchanan’s fraud, fraudulent concealment, negligent misrepresentation, and falsified documents claims as “fraud claims.”

Buchanan v. Passages Family Support

standard of care, and that the breach proximately caused her damages as required by chapter 7.70 RCW. The hearing was set for one month later, on July 21. At Buchanan’s request, Passages agreed to continue the hearing to September 15, a 56-day continuance.

Prior to the continued hearing, Buchanan asked Passages for another continuance, which Passages declined. As a result, Buchanan filed a motion requesting the court continue the hearing so that she could continue her attempts to retain an expert.

Buchanan also filed a memorandum opposing summary judgment. With regard to the medical malpractice claim, she argued that there were genuine issues of material fact because Passages’ therapist did not have credentials and failed to meet the degree of care required in the prescribed practice of EDMR. However, Buchanan failed to file an expert declaration to support her medical malpractice claims. With regard to her fraud claims, she argued that Passages discharged her because it did not take or bill her insurance and provided her with services “free of charge” without offering other means of payment.

Passages replied, again arguing that Buchanan did not have an expert to support her medical malpractice claim against it. Other than the introductory paragraph, however, the reply made no mention of the fraud claims.

At the September 15 hearing, over defense counsel’s objection, the court granted Buchanan a 30-day continuance, to October 20, to secure an expert declaration containing opinions on the standard of care, how it was breached, and how the breach caused Buchanan’s injuries.

Buchanan v. Passages Family Support

On October 19, one day before the continued hearing, Buchanan submitted an unsigned, unsworn, and uncertified letter from an expert psychologist. In the letter, the expert opines that Passages’ therapist “departed from the applicable standard of care by negligently performing EMDR.” Clerk’s Papers (CP) at 160. The letter additionally provides:

Did not follow the Standard EMDR Therapy prescribed protocol in the following manner:

• Did not complete a Trauma History • Did not follow a Trauma Target Treatment Plan • Did not seem to include a “Target Assessment (Old Memory)” EMDR procedure.

• Kept Them-tappers going throughout the sessions when they were used.

• Implemented his cognitions rather than the client’s.

• Did not follow through coming to an agreement about Negative or Positive Cognitions with client.

• Consistently failed to return to Target and/or evaluate SUD levels with client.

....

Passages Family Support and their counselor . . . breached their duty by either failing to have appropriate procedures or protocols, and/or by failing to ensure that their employee followed them. Failure to comply with the applicable standard of care, therefore, a direct and proximate result of the failure to follow proper EMDR therapy procedures is known and can cause harm to a client.

Having reviewed this case, it is in my expert opinion that the symptoms Debbie Buchanan is experiencing correlate with the improper facilitation of EMDR therapy treatments.

CP at 161.

Buchanan v. Passages Family Support

After hearing argument from both parties, the court pointed out that the letter was not a declaration and not sworn under penalty of perjury, and that it constituted inadmissible hearsay. Buchanan then requested another continuance to correct her letter to comply with the civil and court rules. Defense counsel objected. Ultimately, the court denied Buchanan’s request for another continuance and granted Passages’ motion for summary judgment dismissal of all claims.

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