Davis v. Safe Auto Insurance Company, Unpublished Decision (3-31-2000)

CourtOhio Court of Appeals
DecidedMarch 31, 2000
DocketNo. 98-A-0103.
StatusUnpublished

This text of Davis v. Safe Auto Insurance Company, Unpublished Decision (3-31-2000) (Davis v. Safe Auto Insurance Company, Unpublished Decision (3-31-2000)) is published on Counsel Stack Legal Research, covering Ohio Court of Appeals primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Davis v. Safe Auto Insurance Company, Unpublished Decision (3-31-2000), (Ohio Ct. App. 2000).

Opinion

OPINION
Appellant, Safe Auto Insurance Co. ("Safe Auto") appeals from the judgment of the Ashtabula County Court of Common Pleas entered on October 30, 1998. Plaintiff-appellee Grace Davis ("Davis") filed a declaratory judgment action against her insurer, Safe Auto, on January 22, 1997, seeking compensation for injuries she sustained in an automobile accident under the uninsured motorist provision. The case was tried to a jury on October 29 and 30, 1998, solely on the issue of whether or not Davis's policy provided uninsured motorist coverage. A verdict was returned in favor of Davis. In a companion case, 99-A-0005, Davis is appealing the trial court's denial of prejudgment interest and attorney's fees. In the present case, Safe Auto appeals from the denial of its motion for a directed verdict and, also, the content of the jury instructions.

Davis was in an automobile accident on September 10, 1995, wherein she sustained severe injuries. Davis was in a coma for one month after the accident. Davis testified she had substantial memory "problems" as a result of the head injuries she sustained. She was a passenger in a car driven by Robbie Reece, which collided with a vehicle driven by John Woodworth. Both Reece and Woodworth were negligent, but, as a result of their lack of insurance, Davis sought compensation through her own insurance policy with Safe Auto.

On or about March 30, 1995, Davis contacted Safe Auto to purchase an automobile insurance policy. She called in response to one of Safe Auto's television commercials. The entire transaction was conducted over the telephone and through the mail. No "in person" meeting with an agent or representative of Safe Auto's ever took place. Davis's initial contact with Safe Auto was handled by a customer service representative named Christine Thompson. She took the application information over the phone, prepared a policy contract, and mailed it to Davis for the appropriate signatures.

Ms. Thompson had no independent recollection of her conversation with Davis due to the volume of customers she spoke with and the amount of time that elapsed between Davis's application and the litigation. She did testify regarding the standard procedure she followed when talking to a prospective customer and filling out an application. She testified that she knew she was obligated under the law to offer uninsured motorist coverage, that it was company policy to offer the coverage, and that she received commission payments based on how much coverage she sold. She testified that the application information she took over the phone was contemporaneously entered into a computer, and the computer directed what questions to ask, one by one. She also testified that when a customer rejected uninsured motorist coverage, she then had to explain to them that they must sign the rejection spaces on the application which they would be receiving in the mail. The application was sent with little red stickers attached indicating where Davis should sign. If a customer requested a policy without uninsured motorist coverage and subsequently did not sign the rejection boxes, the application could not be processed until the signatures were obtained.

The application Ms. Thompson prepared and mailed to Davis for signatures indicated under the "UM/UIM bodily injury" section that there would be "no coverage", and likewise, under the "Uninsured Motorists Property Damage" section it also indicated "no coverage." The signature sections were separated, in bold-faced type. The first, titled "REJECTION OF UNINSURED/UNDERINSURED MOTORISTS BODILY INJURY COVERAGES" was signed and dated by Davis. Directly underneath it, the next section was titled "REJECTION OF UNINSURED/UNDERINSURED MOTORISTS PROPERTY DAMAGE COVERAGE." Davis signed and dated that section as well. Underneath that, there was the applicant approval section, which stated in part, "I hereby certify that I have read and answered all the questions on this application," which Davis also signed and dated. The policy went into effect on April 4, 1995, and a declaration page was mailed to Davis on April 11, 1995. The declaration page stated that uninsured and underinsured coverage was "Rejected on Application." After that, Davis was billed monthly, and she paid her bills.

Davis was forty-three years old at the time she bought the policy. She testified she could not "read or spell that well at all," and that she dropped out of school after eighth grade. She testified that when she called and ordered the policy, she specifically asked to get uninsured motorist coverage. She testified, "I don't understand too much of the policy at all `cuz I really didn't read it." She testified her husband, who has since passed on, normally helped her to read and understand things. She also testified that when she received the policy she tried to read it but could not, that her husband, who was very ill, did inform her he had read it, and he did sign the "excluded driver" signature line. His signature was directly above the uninsured motorist rejection sections which she signed.

Davis testified that before she signed the application she called Safe Auto to discuss whether or not the policy included uninsured motorist coverage. Davis testified she was told she was getting coverage for uninsured motorists, that it would be in her best interest to sign where all the red stickers were, and that way she would be covered for everything. After this conversation, Davis signed the application, including both spaces for rejecting uninsured motorist coverage. She returned the policy with her down payment.

Davis testified she called again when she received a statement in August of 1995, with a higher premium. She called "wondering why it was higher." This was the "third" and final call Davis testified about. However, she had in fact called prior to this "third" call. On August 9, 1995, Davis called Safe Auto to switch the policy coverage from her 1981 Buick to her 1980 Dodge Diplomat. The "third" call she testified to was in fact her fourth call. Safe Auto customer service representative Angela Rodriguez-Glenn took the August 9th phone call. She testified that because Davis added a new vehicle to the coverage over the phone, she had to get uninsured motorist property damage coverage for the vehicle, because a rejection of that coverage could not be taken over the phone. For changes made by telephone, and thus for the added vehicle, Rodriguez-Glenn testified she had to include the property damage coverage. Uninsured motorist property damage coverage was added to the policy.

A new declaration page was generated and mailed, indicating the different vehicle covered and adding the uninsured motorist property damage coverage. Davis apparently had no recollection of the August 9th phone call and was surprised when she received a new, higher rate of billing. Eighteen dollars had been added to her biannual premium for the new coverage. Davis testified she called to ask why it was higher and if she was "still" covered for uninsured motorists. Davis testified they did not explain why she had a higher premium, but did tell her she had uninsured motorist coverage. Later, she testified that no one at Safe Auto ever explained to her uninsured motorist coverage or the potential consequences of rejecting it, although asking them about uninsured motorist coverage is almost the only thing she remembers about her several conversations with them.

On April 21, 1998, Davis filed a motion for summary judgment. Safe Auto filed their response and a cross-motion for summary judgment on May 22, 1998.

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Bluebook (online)
Davis v. Safe Auto Insurance Company, Unpublished Decision (3-31-2000), Counsel Stack Legal Research, https://law.counselstack.com/opinion/davis-v-safe-auto-insurance-company-unpublished-decision-3-31-2000-ohioctapp-2000.