Cyr v. United Parcel Service, Inc.

792 F. Supp. 2d 108, 25 Am. Disabilities Cas. (BNA) 70, 2011 U.S. Dist. LEXIS 65923, 2011 WL 2441113
CourtDistrict Court, D. Massachusetts
DecidedJune 16, 2011
DocketC.A. 09-cv-30077-MAP
StatusPublished

This text of 792 F. Supp. 2d 108 (Cyr v. United Parcel Service, Inc.) is published on Counsel Stack Legal Research, covering District Court, D. Massachusetts primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Cyr v. United Parcel Service, Inc., 792 F. Supp. 2d 108, 25 Am. Disabilities Cas. (BNA) 70, 2011 U.S. Dist. LEXIS 65923, 2011 WL 2441113 (D. Mass. 2011).

Opinion

MEMORANDUM AND ORDER REGARDING DEFENDANT’S MOTION FOR SUMMARY JUDGMENT (Dkt. No. 30)

PONSOR, District Judge.

I. INTRODUCTION

Plaintiff, Nicole Cyr, filed a six-count complaint against her former employer, Defendant United Parcel Service Inc. (“UPS”), alleging disability discrimination and failure to accommodate in violation of the Americans with Disabilities Act, 42 U.S.C. §§ 12101 et seq., and Mass. Gen. Laws ch. 151B, and retaliation in violation of 42 U.S.C. § 2000e-3 and Mass. Gen. Laws ch. 151B, § 4. Defendant has moved for summary judgment on all counts. For the reasons set forth below, the court will allow the motion in part and deny the balance.

II. FACTS

In 2000, Plaintiff began work with De *110 fendant as a Field Support Technician, 1 in its facility in Waterbury, Connecticut. Four years later, in November 2004, Plaintiff was diagnosed with multiple sclerosis (“MS”). Although her physician placed no restrictions on her ability to work, Plaintiff informed her manager, Christopher Welburn, of her diagnosis and provided him with a physician’s note, dated November 4, 2004, which stated in full: “Please be advised that Nicole Cyr has multiple sclerosis. She may have ‘good’ days as well as ‘bad’ days.” (Dkt. No. 35, Ex. 31 at 16.)

On November 18, 2004, Mr. Welburn reached out to Maryann Barone, a nurse employed by Defendant, to inform her of Plaintiffs diagnosis and inquire about his managerial responsibilities. (Dkt. No. 35, Ex. 13.) Mr. Welburn testified that, although he was unaware of any formal process regarding workplace accommodations, he sought advice because he wanted to “make sure there is nothing that allows [Plaintiff] not to be successful.” (Dkt. No. 35, Ex. 4, Welburn Dep. 38:17, 43:19-22.) Ms. Barone, Mr. Welburn, and Plaintiff together discussed the need for flexible scheduling of days off, and Plaintiff expressed that she was having difficulty driving long distances. (Dkt. No. 35, Ex. 13.)

Shortly thereafter, at her request, Mr. Welburn relocated Plaintiff to Defendant’s office in West Springfield, Massachusetts, which significantly reduced her commute. (Dkt. No. 35, Ex. 2, Cyr Dep. 87:3-4.) However, in West Springfield, the Technical Support Group (“TSG”) office was located on the second floor, and Plaintiff soon reported to Mr. Welburn that she was experiencing difficulties climbing the stairs repeatedly throughout the day. (Id. at 87:16-18.) Mr. Welburn arranged a meeting for himself and Plaintiff with Ms. Barone and another UPS nurse, Betty Pobliego. (Id. at 84:1-4.) On January 28, 2005, Mr. Welburn sent an email to Plaintiff documenting the results of this meeting, specifically that Plaintiffs travel would be limited; that, while driving, she should take breaks for “stretch time” when necessary; that she would be moved from the second-floor office to a “TSG hut” on the first floor; that she would be given a handcart to assist with delivering packages; and that she should “[r]equest assistance from UPS and customers as needed.” (Dkt. No. 35, Ex. 14.) Mr. Welburn also indicated that he would discuss these accommodations with Plaintiffs supervisor, Michael Gobin. (Id.) Plaintiff testified that Defendant followed through immediately with all of these accommodations. (Dkt. No. 35, Ex. 2, Cyr Dep. 85:12-99:17.)

For the next two years, 2005 and 2006, Plaintiff worked successfully with these informal accommodations. Although a May 2005 physician’s note recommended that Plaintiff should avoid lifting more than twenty-five pounds, there is no evidence that her ability to perform her job was impacted by this limitation. (Dkt. No. 35, Ex. 31 at 18.) In fact, despite some performance issues that were unrelated to her disability, in 2006 Plaintiff received a promotion and a raise. (Dkt. No. 35, Ex. 6, Charest Dep. 33:22-24.)

In early 2006, Warren Charest replaced Christopher Welburn as Plaintiffs manager. Mr. Charest testified that he was unaware of Plaintiffs specific diagnosis but stated that it was “general knowledge” that her “conditions came and went.” (Dkt. No. 35, Ex. 6, Charest Dep. 25:21, 26:7-8.) Although Mr. Welburn’s 2005 email describing Plaintiffs accommoda *111 tions was not in Plaintiffs employee file, Mr. Charest acknowledged that he was aware that Mr. Welburn had “some sort of agreement with [Plaintiff] that there would be accommodations” and believed that if Plaintiff had problems driving, lifting, or doing her job, “she would let us know.” (Id. at 10:16-18, 22:9-13.)

In the fall of 2006, George Gessner replaced Mr. Charest as Plaintiffs manager, but he did not meet her until early 2007 when a reconstruction plan calling for demolition of the first-floor TSG hut circulated among employees. Plaintiff approached her supervisor, Mr. Gobin, with concerns about her potential relocation to the second floor. Mr. Gobin testified that this was the first time that he learned that Plaintiff had been provided with accommodations. (Dkt. No. 35, Ex. 5, Gobin Dep. 32:3-8.) Mr. Gobin then raised Plaintiffs concerns with Mr. Gessner, who testified that this was the first time that he learned that Plaintiff had either accommodations or multiple sclerosis. (Dkt. No. 32, Ex. 3, Gessner Dep. 15:15-17.)

Upon examining Plaintiffs file, Mr. Gessner found only the November 2004 doctor’s note concerning “good” days and “bad” days, whereupon he contacted Renee Solomon, Defendant’s Occupational Health Supervisor, who informed him that Defendant would need documentation about Plaintiffs disability in order to process any formal requests for accommodations pursuant to the Americans with Disabilities Act (“ADA”). (Id. at 20:1-3.) Ms. Solomon advised him that “he really shouldn’t be making those accommodations without guidance.” (Dkt. No. 35, Ex. 8, Solomon Dep. 23:1-5.) On March 9, 2007, Ms. Solomon sent Plaintiff the necessary documents to commence a formal ADA accommodations process, including forms to be completed by Plaintiffs physician. (Dkt. No. 35, Ex. 17.)

In the meantime, the construction had not yet begun, and Plaintiffs job remained unchanged. On April 12, 2007, Mr. Gobin conducted a previously scheduled eight-hour “on-the-job observation” (“OJO”) of Plaintiff, which supervisors were required to conduct with their employees twice a year. Although the OJO report demonstrates generally that Plaintiff was meeting all job expectations (Dkt. No. 35, Ex. 19), Mr. Gobin testified that during the OJO, Plaintiff complained of tingling in her arm and was unable to carry a piece of equipment up the stairs. (Dkt. No. 35, Ex. 5, Gobin Dep. 11:1-3.) Mr. Gobin did not include this incident in his OJO report, and Plaintiff denies that it occurred. (Dkt. No. 35, Ex. 2, Cyr Dep. 136:15-19.)

That same day, Mr. Gobin took Plaintiff to Friendly’s for lunch and a “Talk, Listen, Act” (“TLA”) meeting, also a standard meeting that supervisors held with their individual employees.

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Bluebook (online)
792 F. Supp. 2d 108, 25 Am. Disabilities Cas. (BNA) 70, 2011 U.S. Dist. LEXIS 65923, 2011 WL 2441113, Counsel Stack Legal Research, https://law.counselstack.com/opinion/cyr-v-united-parcel-service-inc-mad-2011.