Cruz v. Bank of America, N.A.

CourtDistrict Court, M.D. Florida
DecidedNovember 15, 2021
Docket8:17-cv-02627
StatusUnknown

This text of Cruz v. Bank of America, N.A. (Cruz v. Bank of America, N.A.) is published on Counsel Stack Legal Research, covering District Court, M.D. Florida primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Cruz v. Bank of America, N.A., (M.D. Fla. 2021).

Opinion

UNITED STATES DISTRICT COURT MIDDLE DISTRICT OF FLORIDA TAMPA DIVISION

PABLO A. ZENTENO and MARIA J. ZENTENO,

Plaintiffs,

v. Case No. 8:17-cv-2591-WFJ-TGW

BANK OF AMERICA, N.A.,

Defendant. __________________________________ MANUEL BLANCO and LIXIS QUINTOSA,

v. Case No. 8:17-cv-2626-WFJ-SPF

Defendant. __________________________________ PEDRO PABLO COLLAZO CRUZ and ODALYS RODRIGUEZ,

v. Case No. 8:17-cv-2627-WFJ-SPF

Defendant.

__________________________________/ ORDER

Plaintiffs allege Bank of America (“BOA”) committed fraud when servicing Plaintiffs’ applications for the Home Affordable Modification Program (“HAMP”) in the wake of the 2008 financial crisis. Before the Court today are the following cross-motions for summary judgment in three individual cases: Rodriguez, Dkts.

225 and 228; Zenteno, Dkts. 248 and 251; and Blanco, Dkts. 229 and 232. All parties filed several responses and replies: Rodriguez, Dkts. 229, 230, 231; Zenteno, Dkts. 252, 253, 254; and Blanco, Dkts. 233, 234, 235, 239, 240. With the benefit of oral argument and full briefing, the Court grants summary judgment in

favor of Defendant BOA on all claims and denies Plaintiffs’ motions for summary judgment in their entirety. BACKGROUND I. Factual Background

This opinion involves three sets of Plaintiffs from three cases: (1) Pablo and Maria Zenteno; (2) Pedro Pablo Collazo Cruz1 and Odalys Rodriguez; and (3) Manuel Blanco and Lixis Quintosa. All Plaintiffs had mortgages on their homes

that were serviced by BOA. Like many Americans, Plaintiffs experienced economic difficulties in the wake of the 2008 financial crisis. This ultimately led

1 Mr. Cruz passed away in May 2018. See Rodriguez, Dkt. 158 at 2. The Court previously granted summary judgment in favor of Defendant BOA and against Mr. Cruz because of his death. Id. at 7–8. Because Ms. Rodriguez is the only remaining plaintiff in the case, the Court will refer to it as the Rodriguez case, despite the parties referring to it as the Cruz case. Plaintiffs to seek financial relief through HAMP—a program implemented by the United States government in March 2009 to help homeowners facing foreclosure.

A. Plaintiff Zenteno Plaintiff Zenteno and his wife, Maria Zenteno, executed a mortgage with Defendant BOA in November 2005 for their home in Tampa, Florida. Zenteno,

Dkt. 250-3. As a result of the 2008 financial crisis, the Zentenos began falling behind on their mortgage payments in December 2008. Zenteno, Dkt. 250-12. Plaintiff Zenteno and his wife submitted a letter to BOA stating: “[t]he reason I had fell behind with the monthly payment is because, last year in Nov. 2007 my

job slow down drastically and wasn’t enough income come in.” Zenteno, Dkt. 250- 31. Plaintiffs contacted Defendant BOA by phone sometime in 2009 requesting a loan modification through HAMP. Zenteno, Dkt. 100 at 10.

According to Plaintiff Zenteno, in November 2009, a BOA representative told him by phone that he should refrain from making his regular mortgage payments. Id. at 10. The representative allegedly stated that being “past due” on the mortgage was a prerequisite for HAMP loan modification eligibility. Id. at 10–

11. Defendant BOA provided Plaintiff Zenteno an application for a HAMP loan modification in April 2010. Id. at 11; Zenteno, Dkt. 251, Ex. A. Plaintiff completed

the application and signed it on May 12, 2010. Zenteno, Dkt. 251, Ex. B. In a letter dated May 26, 2010, Defendant BOA requested Plaintiff Zenteno send required documents missing from his application. Zenteno, Dkt. 251, Ex. C.

In November 2010, a BOA representative allegedly told Plaintiff Zenteno over the phone that his application materials were “not current.” Zenteno, Dkt. 100 at 11. BOA representatives repeated these concerns about the status of Plaintiff

Zenteno’s application materials on subsequent phone calls. Id. at 11–12. Plaintiff Zenteno says he resubmitted his application and supporting materials more than four times. Id. at 12. “Plaintiffs did not receive any written verification that their HAMP modification application was ultimately received.” Id. at 13.

In December 2010, BOA representatives allegedly told Plaintiff over the phone that he was approved for a loan modification under HAMP. Id. During this phone call, the BOA employees verbally told Plaintiff he should begin making

“trial payments” of $1,438.81 pursuant to HAMP. Id. Plaintiff made three such trial payments. Id. at 13–14. Plaintiff Zenteno alleges BOA charged fees for property inspections seventeen times from 2008 to 2012, despite Plaintiff living in the home then. Id. at

13. On April 12, 2012, Plaintiff’s home was foreclosed upon in a state-court proceeding. Id.; Zenteno, Dkt. 158-27. The state court entered a judgment against

Plaintiff Zenteno for a total of $222,887.65, with $265 representing fees he allegedly owed BOA for the property inspections. Zenteno, Dkt. 158-27 at 2. Plaintiff Zenteno moved out of the home in 2016. Zenteno, Dkt. 100 at 14.

B. Plaintiff Rodriguez Plaintiff Rodriguez’s story is similar to Plaintiff Zenteno’s. In August 2007, Plaintiff Rodriguez and Plaintiff Cruz executed a mortgage for their home in

Tampa, Florida. Rodriguez, Dkt. 103 at 10. BOA soon began servicing the loan. Id. After experiencing financial hardship, Plaintiff Rodriguez contacted Defendant BOA by phone in 2009 to request a loan modification through HAMP. Id. Defendant BOA provided a HAMP application to Plaintiff Rodriguez in August

2011.2 Id. at 11. Plaintiff Rodriguez says she properly completed the application and returned it to BOA. Id. Plaintiff Rodriguez alleges many of the same interactions with BOA

representatives as Plaintiff Zenteno. In August 2011, a BOA representative allegedly told Plaintiff Rodriguez by phone that she should refrain from making her regular mortgage payments so as to qualify for HAMP. Id. at 10. In September 2011, BOA representatives allegedly told Plaintiff Rodriguez by phone that her

application for a HAMP loan modification was incomplete and that she needed to

2 Although Plaintiff alleges in the Amended Complaint that she received the HAMP application from BOA in August 2011, Plaintiff later provided the Court with a letter from Defendant BOA that provided Plaintiff Rodriguez a HAMP application and was dated May 20, 2009. Rodriguez, Dkt. 228, Ex. A. submit new application materials. Id. at 11. Then a BOA representative told Plaintiff on the phone that she was “approved” for a HAMP loan modification and

should start making “trial payments” of $970.3 Id. at 12. And BOA allegedly conducted twenty-three property inspections on the home from 2009 to 2012, all while Plaintiff lived there. Id. at 14.

Despite making six trial payments of $970 from 2010 to 2011, Plaintiff was unable to keep her home. Id. at 13. On May 15, 2012, a state court entered a foreclosure judgment against Plaintiff Rodriguez and her husband for a total of $290,899.04, with $361 representing fees they allegedly owed BOA for the

property inspections. Rodriguez, Dkt. 141-17 at 3. Plaintiff Rodriguez moved out of the home in 2012. Rodriguez, Dkt. 103 at 14. C. Plaintiff Blanco

Plaintiff Blanco alleges similar experiences to those of Plaintiff Zenteno and Plaintiff Rodriguez. In July 2007, Plaintiff Blanco and Plaintiff Lixis Quintosa executed a mortgage with Defendant BOA for their home in Tampa, Florida. Blanco, Dkt. 17 at 10. After experiencing financial hardship, Plaintiff Blanco

contacted Defendant BOA by phone in 2009 to request a loan modification through HAMP. Id. In August 2009, Plaintiff Blanco provided BOA an affidavit describing

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