Crittenden v. Apple, Inc.

• Court: District Court, N.D. California
• Decided: September 19, 2023
• Docket: 5:21-cv-04322
• Status: Unknown

Opinion

1 2 3 4 UNITED STATES DISTRICT COURT 5 NORTHERN DISTRICT OF CALIFORNIA 6 SAN JOSE DIVISION 7 8 ANDRUW CRITTENDEN, et al., Case No. 5:21-cv-04322-EJD

9 Plaintiffs, ORDER GRANTING DEFENDANT’S MOTION TO DISMISS 10 v.

11 APPLE, INC., Re: Dkt. No. 55 Defendant. 12

Plaintiffs Andruw Crittenden, Dana Cooper, Deborah Valcourt, Jennifer Herbert, Gloria 14 King, Cortney Schneider, Antonio Holland, Jessie Santiago, Brianna Pasquale, Patricia Simon, 15 Monica Charles, Steve Wayne Watson, Michael Moore, Brandi Leon, and Maria Oneal 16 (collectively “Plaintiffs”), individually and on behalf of all others similarly situated, bring claims 17 for injunctive and monetary relief for harm arising out of various iPhone software updates. See 18 Second Am. Class Action Compl. (“SAC”), ECF No. 54. Defendant, Apple, Inc., (“Apple”) 19 moves to dismiss Plaintiffs’ Second Amended Complaint under Rule 12(b)(6) for failure to state a 20 claim to relief. See Def.’s Mot. to Dismiss (“Mot. Dismiss”), ECF No. 55. Plaintiffs filed an 21 opposition, to which Defendant filed a reply. See Pls.’ Opp’n to Mot. to Dismiss (“Opp’n”), ECF 22 No. 55; Def.’s Reply in Support of Mot. to Dismiss (“Reply”), ECF 56. Having carefully 23 reviewed the relevant documents, the Court finds this matter suitable for decision without oral 24 argument pursuant to Civil Local Rule 7-1(b). For the reasons explained below, the Court 25 GRANTS Defendant’s motion to dismiss WITH LEAVE TO AMEND. 26

27 1 I. BACKGROUND 2 Plaintiffs are iPhone users from California, Florida, New Jersey, Wisconsin, Pennsylvania, 3 Georgia, Ohio, and Illinois. SAC ¶¶ 14–36. Plaintiffs collectively own the following devices: 4 iPhone 10-S Max, iPhone 11, iPhone 12, iPhone 11 Pro Max, iPhone 12 Mini, iPhone 12 Pro Max, 5 and iPhone XR. Id. Plaintiffs seek certification of the following national class, among additional 6 state sub-classes: “All purchasers, owners, users, or lessees of the iPhone devices in the United 7 States from iPhone 8 through present (the ‘Devices’) who experienced reduced functionality on 8 their iPhone in the form of reduced battery life, reduced functionality, and/or processing speed 9 caused by iOS 14.5, and/or iOS 14.5.1 and/or iOS 14.6.” Id. ¶ 86. 10 Defendant, Apple, Inc., is a California-based technology company that sells and markets 11 iPhones, among other devices. Id. ¶ 37. Apple releases free iOS software updates to iPhone users 12 to fix bugs, introduce new features, and address security vulnerabilities. Id. ¶ 40. Users must 13 voluntarily download an iOS update by clicking an “Install Now” button or agreeing in advance to 14 “automatically update” their device with new updates. Id. ¶¶ 41, 45. 15 Apple released three iOS updates—iOS 14.5, 14.5.1, and 14.6—to fix bugs and add 16 security updates and new features to the iPhone’s software, including “recalibration of iPhone 17 battery utility” in iOS 14.5. Id. ¶ 49. Plaintiffs allege that these updates “significantly damaged 18 their iPhones, causing their processing speeds to decrease dramatically, and their batteries to drain 19 faster.” Id. ¶ 7. 20 Plaintiffs filed their First Amended Complaint alleging that Apple intentionally developed 21 iOS updates 14.5, 14.5.1, and 14.6 to slow their iPhones in violation of the Computer Fraud and 22 Abuse Act, the California Computer Data Access and Fraud Act, trespass to chattels, and 23 California’s Unfair Competition Laws. See Pls.’ First Am. Class Compl. (“FAC”), ECF No. 39. 24 Apple moved to dismiss the First Amended Complaint under Rule 12(b)(6) for failure to state a 25 claim to relief sufficient to meet the pleading standards of Rule 9(b), which the Court granted with 26 leave to amend. See Order Granting Def.’s Mot. to Dismiss (“Prior Order”), ECF No. 51. The 27 Court found that Plaintiffs failed to plead with sufficient particularity because they did not allege 1 any harm specific to themselves, instead relying on anonymous blog posts and other consumers’ 2 experiences. Id. at 5–7. Before the Court now is Apple’s motion to dismiss Plaintiffs’ Second 3 Amended Complaint. 4 II. LEGAL STANDARD 5 A complaint must contain “a short and plain statement of the claim showing that the 6 pleader is entitled to relief.” Fed. R. Civ. P. 8(a)(2). A defendant may move to dismiss a 7 complaint for failing to state a claim upon which relief can be granted under Rule 12(b)(6). When 8 deciding whether to grant a motion to dismiss under Rule 12(b)(6), the court must generally accept 9 as true all “well-pleaded factual allegations.” Ashcroft v. Iqbal, 556 U.S. 662, 664 (2009). While 10 a plaintiff need not offer detailed factual allegations to meet this standard, she is required to offer 11 “sufficient factual matter . . . ‘to state a claim to relief that is plausible on its face.’” Id. at 678 12 (quoting Bell Atl. Corp. v. Twombly, 550 U.S. 544, 570 (2007)). The court must construe the 13 alleged facts in the light most favorable to the plaintiff. See Retail Prop. Trust v. United Bd. of 14 Carpenters & Joiners of Am., 768 F.3d 938, 945 (9th Cir. 2014) (“[The court] must accept as true 15 all factual allegations in the complaint and draw all reasonable inferences in favor of the 16 nonmoving party.”). However, “courts are not bound to accept as true a legal conclusion couched 17 as a factual allegation.” Iqbal, 556 U.S. at 678. 18 Claims sounding in fraud must also meet the heightened pleading requirements of Federal 19 Rule of Civil Procedure 9(b). See Vess v. Ciba-Geigy Corp. USA, 317 F.3d 1097, 1102–03 (9th 20 Cir. 2003). Under Rule 9(b), a party “must state with particularity the circumstances constituting 21 fraud.” Fed. R. Civ. P. 9(b). Typically, Rule 9(b) requires the party alleging fraud to plead “the 22 who, what, when, where, and how” of the misconduct. Vess, 317 F.3d at 1106 (quoting Cooper v. 23 Pickett, 137 F.3d 616, 627 (9th Cir. 1997)). 24 If the court concludes that a 12(b)(6) motion should be granted, the “court should grant 25 leave to amend even if no request to amend the pleading was made, unless it determines that the 26 pleading could not possibly be cured by the allegation of other facts.” Lopez v. Smith, 203 F.3d 27 1122, 1127 (9th Cir. 2000) (en banc) (quotation omitted). 1 III. DISCUSSION 2 Apple argues that Plaintiffs have failed to cure the deficiencies the Court identified in its 3 Prior Order. Mot. Dismiss 7–10. The Court agrees and grants Apple’s motion to dismiss for this 4 reason. The Court does not address Apple’s remaining arguments. 5 In its Prior Order granting dismissal, the Court found that Plaintiffs failed to plead 6 allegations sufficiently particular to state a claim to relief. Prior Order 6. In their First Amended 7 Complaint, Plaintiffs plead upon information and belief about other people’s experiences with the 8 iOS updates, not their own. Id. at 5. They failed to allege when they downloaded the updates, 9 how the updates impacted their devices, or how they experienced reduced processing speeds or 10 battery lives. Id. at 5–6. Instead, Plaintiffs relied on an enforcement action in Spain and 11 anonymous online posts about other people’s perceived issues to allege harm. Id. at 6. While 12 Plaintiffs are permitted to plead facts upon information and belief, the Court noted that they still 13 must plead facts specific to themselves upon which their beliefs are founded. Id. 14 In their Second Amended Complaint before the Court, Plaintiffs cured some deficiencies 15 identified in the Prior Order. Namely, Plaintiffs allege facts specific to their own experiences to 16 show how the updates impacted their devices and how they experienced reduced processing 17 speeds or battery lives. For example, Plaintiff Crittenden experienced “slower loading 18 applications and glitching with the applications themselves; reduced battery life (for example, 19 Plaintiff Crittenden’s iPhone’s battery drops substantially within minutes of getting into his daily 20 commute); glitches including slowed scrolling within applications, automatic shutdown issues (his 21 iPhone restarts on its own)[;] and overheating.” SAC ¶ 15. Plaintiff Schneider also plead to 22 “experiencing lagged loading of pages withing; applications that crash and close; applications that 23 generally take longer to load; and the iPhone shuts down randomly restarts itself.” Id. ¶ 23. All 24 other Plaintiffs similarly plead facts showing how the updates impacted their devices and how 25 they experienced reduced processing speeds or battery lives. See, e.g., id. ¶¶ 14–37. Plaintiffs 26 also allege that they all promptly update their iPhones with the latest iOS updates as soon as they 27 become publicly available, and every Plaintiffs’ iPhone has been updated with iOS updates 14.5, 1 14.15, and 14.6. Id. ¶¶ 14, 15, 17, 19, 21, 22, 24, 26–29, 31, 33–35. Specifically, Plaintiffs allege 2 that they were prompted to download the iOS update 14.5 on or about April 26, 2021.1 Id. ¶¶ 6, 3 48. Plaintiffs further allege that the 14.5.1 update became publicly available on May 3, 2021, id. ¶ 4 52, and the 14.6 update became publicly available on May 24, 2021, id. ¶ 63. Plaintiffs argue that 5 the Court can reasonably infer that, because Plaintiffs promptly upload all iOS updates as soon as 6 they become publicly available, Plaintiffs uploaded the iOS updates within the short time frame 7 between releases—i.e., Plaintiffs uploaded the iOS update 14.5 sometime between April 26 and 8 May 3, 2021, the iOS update 14.5.1 sometime between May 3 and May 24, 2021, and the iOS 9 update 14.6 sometime between May 24, 2021 and the date this action was filed, June 7, 2021. 10 Opp’n 5–6. 11 However, Plaintiffs have failed to plead fact showing when their harms began, and which 12 update caused which harms. First, Plaintiffs’ Second Amended Complaint does include facts 13 showing when the updates became available to the public and allege that they uploaded the 14 updates promptly after their release; but the complaint fails to allege when Plaintiffs’ harms 15 began. It is unclear if Plaintiffs are alleging that their harms began after the 14.5 update, the 16 14.5.1 update, the 14.6 update, or some time thereafter. Second, Plaintiffs’ Second Amended 17 Complaint does include facts showing how their devices were harmed; but the complaint fails to 18 allege which update caused which harm. Plaintiffs allege that three separate updates—14.5, 19 14.5.1, and 14.6—each caused harm to their devices.2 But Plaintiffs fail to differentiate between 20 the updates when alleging their injuries. Instead, Plaintiffs claim that their iPhones were all 21 “updated with each of the Updates relevant to this Action,” and each of their iPhones were 22

23 1 There appears to be a Scrivener’s error in Plaintiffs’ Second Amended Complaint. Plaintiffs list 24 the iOS 14.5 release date in its Complaint as April 26, 2022. SAC ¶ 6. However, it is evident given the attachments and facts alleged throughout their complaint that Plaintiffs intended to write 25 April 26, 2021. See, e.g., SAC ¶ 48 (stating that the iOS 14.5 update was released on April 25, 2021), ¶ 6 n.2 (citing to an Apple press release dated April 25, 2021). The Court will therefore 26 proceed assuming Plaintiffs intended to write April 26, 2021. 2 Further, while Plaintiffs state facts regarding general harms caused by the 14.5.1 and 14.6 27 updates in their Factual Allegations, they include no such statements regarding the 14.5 update. Compare id. ¶¶ 47–51, with id. ¶¶ 55–61; 65. 1 “damaged as a result of the conduct by Apple.” SAC {ff 14, 15, 17, 19, 21, 22, 24, 26-29, 31, 33- 2 35. As written, it is unclear to the Court whether Plaintiffs’ harms resulted from the 14.5 update, 3 14.5.1 update, 14.6 update, or any combination thereof. 4 As the Court stated in its Prior Order, Plaintiffs’ “allegations must be sufficiently particular 5 || to meet the pleading burden” of Rule 9(b). Prior Order 6. While Plaintiffs amended their 6 || complaint to include facts describing the alleged harms each Plaintiff suffered, the Court requires 7 || that Plaintiffs plead facts with greater specificity to show a sufficient nexus between their harms 8 || and Apple’s conduct to survive a 12(b)(6) motion to dismiss. The Court grants Plaintiffs leave to 9 amend their complaint to allege facts with more specificity and cure the deficiencies identified in 10 this Order. Lopez, 203 F.3d at 1127 (“[A] district court should grant leave to amend even if no 11 request to amend the pleading was made, unless it determines that the pleading could not possibly 12 || be cured by the allegation of other facts.”’). 13 || IV. CONCLUSION 14 For the foregoing reasons, the Court GRANTS Apple’s motion to dismiss with LEAVE 3 15 TO AMEND. Should Plaintiffs choose to file an amended complaint, they must do so by October a 16 10, 2023.

= 17 IT IS SO ORDERED. 18 Dated: September 19, 2023 19 20 EDWARD J. DAVILA 21 United States District Judge 22 23 24 25 26 27 28 || Case No.: 5:21-cv-04322-EJD ORDER GRANTING DEFENDANT’S MOTION TO DISMISS