Coss v. Briggs Healthcare

CourtDistrict Court, N.D. Illinois
DecidedNovember 21, 2018
Docket1:15-cv-06654
StatusUnknown

This text of Coss v. Briggs Healthcare (Coss v. Briggs Healthcare) is published on Counsel Stack Legal Research, covering District Court, N.D. Illinois primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Coss v. Briggs Healthcare, (N.D. Ill. 2018).

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE NORTHERN DISTRICT OF ILLINOIS EASTERN DIVISION

KAREN A. COSS, ) ) Plaintiff, ) ) No. 15 C 6654 v. ) ) Judge Jorge L. Alonso BRIGGS HEALTHCARE d/b/a D-M-S ) HOLDINGS, INC., ) ) Defendant. )

MEMORANDUM OPINION AND ORDER

Plaintiff, Karen A. Coss, sues defendant, Briggs Healthcare (“Briggs”), her former employer, for discrimination and hostile work environment on the basis of sex under Title VII, 42 U.S.C. §§ 2000e et seq. This case is before the Court on defendant’s motion for summary judgment pursuant to Federal Rule of Civil Procedure 56. For the following reasons, the Court grants the motion. BACKGROUND Since the early nineteen-nineties, plaintiff has worked in various positions within the field of pharmaceutical and medical sales, for a number of different employers. (Def.’s App. at 59-62, Pl.’s Dep. at 14:12-27:21, ECF No. 24 at 62-65.) Briggs produces and distributes medical supplies and other healthcare products. (Pl.’s LR 56.1 Resp. ¶¶ 3-4, ECF No. 33.) On September 4, 2012, Briggs hired plaintiff as a Regional Director of Sales. (Id. ¶ 8.) As a regional director, plaintiff had both management and sales responsibilities; that is, she was expected to personally perform sales duties in order to grow major accounts, and she was also responsible for the development and performance of other sales professionals who reported to her. (Id. ¶ 11.) Plaintiff reported to the Senior Vice President of Sales and Marketing, Brad Mueller. (Id. ¶ 10.) In March 2013, Mueller conducted plaintiff’s first year-end review, and he rated her performance through the end of the 2012 calendar year as an overall 2.9 out of 5. (Id. ¶ 13.) In the review, Mueller wrote that plaintiff “excelled at getting appointments at several retailers” with whom Briggs had previously struggled to make inroads, but “she needs to now convert [the

appointments] into new sales.” (Pl.’s Dep. at 85:2-9.) Plaintiff felt that this review was “as fair as it [could] be,” given that it was based on only a few months’ work, when plaintiff was “still fairly new” and “still learning the ropes.” (Id. at 86:9-12.) In the following months, Mueller became dissatisfied with plaintiff’s “failure to achieve her sales numbers” and “[g]eneral lack of progress.” (Def.’s App. at 46, Mueller Dep. at 95:18- 96:18.) Mueller explained to plaintiff in conversations in June and July 2013 that she was not on track to meet her sales goals, she was struggling to keep up with information tracking and documentation tasks, and she was not taking responsibility for training and managing the salespersons who reported to her. (Def.’s App. (Vol. 2) at 194, PIP at 1, ECF No. 25 at 52.) Plaintiff did not immediately make progress in these and other areas he had identified as needing

improvement in plaintiff’s 2012 year-end review, so, in August 2013, Mueller formally placed plaintiff on a Performance Improvement Plan (“PIP”). Mueller set forth performance expectations for the next thirty days, which included meeting plaintiff’s “PPOs,” or personal performance objectives (see Mueller Dep. at 96:3), and plaintiff prepared an “action plan” to improve her performance. (Def.’s App. at 195, PIP at 2.) Plaintiff knew that if she did not make satisfactory progress in turning around her performance within the thirty-day period set forth in the PIP, termination was a potential consequence. (Pl.’s Dep. at 144:13-145:7.) In a September 2013 email, Mueller notified Chief Executive Officer Bruce Dan that plaintiff would likely be terminated, pending the outcome of the PIP process. (Pl.’s LR 56.1 Resp. ¶ 30.) Plaintiff did not sign the PIP because she “didn’t agree with the majority of it.” (Pl.’s Dep. at 117:17-21.) Specifically, she did not agree that she was not spending enough time getting in front of customers or that she was spending too much time on what should have been low-priority tasks. (Id. at 118:13-16, 119:23-120:8.) She admitted that the expectations Mueller had set forth

on page two of the PIP were reasonable (id. at 121:16-122:1), but she believed he was “unrealistic” about how long certain administrative tasks were likely to take. (Pl.’s LR 56.1 Resp. ¶ 17.) Plaintiff recognized that, as of the time of her July 2013 conversation with Mueller, she was “probably behind” the pace required to meet her annual sales goals (Pl.’s Dep. at 94:14), but she felt her job performance was “adequate” under the circumstances, and she felt the PIP “singled [her] out,” despite the fact that there were “other people who didn’t have [sales] numbers either” (id. at 94:22-95:2, 107:7-8). At her deposition, plaintiff could not think of another salesperson who would have been an “apples to apples” comparison, considering differences in such things as the “account base, customer needs, customer dollars, [and] spend sales,” but she felt that “the gentle[men] that [she] competed against and worked with were given more resources,” including

“more leverage via availability of product.” (Id. at 107:24, 109:1-5.) She stated that in one instance she was unable to fulfill her customer Topco’s request for blood pressure monitors because another Regional Director of Sales, Bill Brantman, “took the inventory.” (See id. at 109:4- 117:16.) She did not recall whether she had forecast the sale she was trying to make to Topco in advance, whether Brantman needed the inventory for a sale he had forecast, how many blood pressure monitors were at issue, or how much of a financial impact that lost sale had; nor could she recall any other situations in which she could not complete a sale due to inventory being earmarked for another salesman’s customers. (Id. at 116:2-9, 116:24-117:16.) After the PIP was imposed, plaintiff followed the steps for improvement outlined in her action plan, but “they didn’t maybe result in the exact sales numbers” she had hoped. (Id. at 126:10-17; see also id. at 144:13-16.) She succeeded in growing weekly sales at customer HD Smith by $1,819.65 to a total of $4,355.71 in September 2013 (Pl.’s LR 56.1 Resp. ¶ 19), but this

was still woefully short of the monthly pace that would be required to hit the yearly forecast (or “pipeline,” in Briggs jargon) target of $580,622 for that customer (Pl.’s Dep. at 127:17-131:2). Although plaintiff recognized that the “financial[]” goals of her PIP “may not have been met” by the end of the thirty-day period, Mueller extended the PIP, rather than terminate plaintiff, because it appeared that plaintiff was on the verge of closing significant deals with Walgreens and Target to carry Briggs’s Switch Sticks, a folding walking-stick product. (Pl.’s LR 56.1 Resp. ¶ 20.) In January 2014, Briggs promoted Brantman and Chuck Liston, the other Regional Directors of Sales, who had both exceeded their 2013 goals. (Id. ¶¶ 21, 45-46; Mueller Dep. at 101:23-102:3.) Plaintiff remained in her old position and Brantman became her immediate supervisor, with Mueller still above both of them in the corporate hierarchy. (Pl.’s LR 56.1 Resp.

¶ 21.) Because he had supervised her throughout 2013, Mueller performed plaintiff’s 2013 performance review, and he gave her a rating of 1.7 out of 5. (Id. ¶ 23.) Plaintiff admitted that she did not totally disagree with Mueller’s evaluation, “[n]ot 100 percent.” (Id.) In February 2014, plaintiff learned that Walgreens had declined to expand the number of stores carrying Switch Sticks, contrary to her expectation, and to Mueller’s great displeasure. (Id. ¶ 25.) The expected Switch Sticks expansion never materialized at Target, either. (Def.’s App.

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Coss v. Briggs Healthcare, Counsel Stack Legal Research, https://law.counselstack.com/opinion/coss-v-briggs-healthcare-ilnd-2018.