Conti v. Corporate Services Group, Inc.

30 F. Supp. 3d 1051, 2014 WL 3396083, 2014 U.S. Dist. LEXIS 94614
CourtDistrict Court, W.D. Washington
DecidedJuly 10, 2014
DocketCase No. C12-245RAJ
StatusPublished
Cited by4 cases

This text of 30 F. Supp. 3d 1051 (Conti v. Corporate Services Group, Inc.) is published on Counsel Stack Legal Research, covering District Court, W.D. Washington primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Conti v. Corporate Services Group, Inc., 30 F. Supp. 3d 1051, 2014 WL 3396083, 2014 U.S. Dist. LEXIS 94614 (W.D. Wash. 2014).

Opinion

ORDER

RICHARD A. JONES, District Judge.

I. INTRODUCTION

This matter comes before the court on a slew of motions following an eight-day jury trial. Both Plaintiff Michael Conti and Defendants Jay Leon and Corporate Services Group, Inc. (“CSG”) have requested oral argument on at least one of those motions, but the court finds oral argument unnecessary in light of the parties’ extensive briefing and the evidentiary record already available to the court. For the reasons stated below, the court rules as follows:

1) The court DENIES Defendants’ renewed motion for judgment as a matter of law and their motion for a new trial. Dkt. ## 219, 221.
2) The- court DENIES Mr. Conti’s motion for relief from the court’s December 17, 2013 judgment on the jury’s verdict. Dkt. # 234.
3) The court GRANTS Mr. Conti’s motion for attorney fees, .costs, and prejudgment interest, but awards substantially less than Mr. Conti requested. Dkt. # 193.
4) The court GRANTS Mr. Conti’s motion to supplement the record supporting his attorney fee motion, but does so solely because the court’s consideration of the additional evidence Mr. Conti submitted causes no prejudice to Defendants. Dkt. # 248.

II. BACKGROUND

Mr. Conti worked at CSG, which operates telephone call centers for corporate clients, for just six months. There is no dispute that CSG hired Mr. Conti because he spoke fluent Spanish and because he was a native of Colombia. When CSG hired Mr. Conti in January 2010, it was about to embark on a six-month pilot project for Microsoft, placing calls to customers in Latin America; CSG chose Mr. Conti, along with a native Brazilian Portuguese speaker, to make those calls. They paid him and the Portuguese speaker substantially more than representatives who spoke only English. Nonetheless, Mr. Conti’s employment was not expressly tied to the Latin-American project. CSG placed him on the “MSL” team, a team of employees working on various Microsoft projects. At the time, the other projects consisted primarily or entirely of placing calls in English. Early in his employment, Mr. Conti assisted the MSL team with English calls while he and the Portuguese speaker waited for the Latin-American project to ramp up. There is no question that Mr. Conti speaks English with a noticeable accent; the evidence at trial (not to mention Mr. Conti’s accented trial testimony) convincingly demonstrated that his accent did not interfere with his ability to communicate in English.

Microsoft chose not to extend the Latin-American project. That1 decision came along with a series of decisions Microsoft made about its contracts with CSG at the end of Microsoft’s fiscal year in June 2010. About 90% of CSG’s work was on Microsoft’s behalf, and CSG had much experience with Microsoft’s end-of-flscal-year reshuffling, which it referred to as “the gap.” In past years, CSG had laid off employees as part of restructuring to accommodate Microsoft’s changing needs during the gap. In 2010, CSG CEO Jay Leon instructed [1057]*1057his subordinates not to lay off any call center employees as a result of the gap. His subordinates followed his instructions. CSG transferred more than 30 call center employees, the majority of its call center work force, to different positions as a result of the gap.

Mr. Conti was among the call center employees who CSG decided to transfer. On June 29, 2010, CSG informed Mr. Conti that he would be transferred off the MSL team and onto the “Outbound” team. It also informed him that his pay would be cut from the $20 hourly rate he had enjoyed since he began working at CSG to $14 per hour. The only reason that CSG ever gave Mr. Conti for his transfer was that his English-speaking skills were not adequate to remain on the MSL team. Mr. Conti immediately protested, asked to remain on the MSL team, and asked that his pay not be cut. CSG refused his requests. For the remainder of that week (which was the week preceding the Fourth of July holiday), he continued to work with the MSL team. CSG had asked him to accept or reject his Outbound team job by July 6. He had not yet told CSG anything when he came to work on July 7. He had intended to meet with CSG that day to give them his decision, but he received word that his wife was ill. He spoke to one of his supervisors to tell her that he needed to leave work to attend to his wife, and asked that CSG reschedule its meeting with him until the following day. His supervisor agreed, and Mr. Conti left.

That day, while Mr. Conti was with his wife, CSG sent him an email firing him. As was the case when CSG first announced his transfer to the Outbound team, the only reason CSG provided in the email- for that decision was that Mr. Conti’s English skills were not adequate to remain on the MSL team. The email stated, without any reference to CSG’s agreement to postpone its meeting about Mr. Conti’s decision as to the Outbound job, that Mr. Conti had declined the Outbound job.

Mr. Conti sued. He alleged that CSG discriminated against him on the basis of his race and national origin and age (virtually all of CSG’s other call center employees, including those on the MSL team, were much younger than him). He also contended that CSG had retaliated against him because during the June 29 meeting in which CSG informed him of his transfer and pay cut, he told CSG that it was discriminating against him and that he would complain to the Equal Opportunity Employment Commission (“EEOC”). He invoked Title VII of the Civil Rights Act of 1964, 42 U.S.C. § 1981, and the Washington Law Against Discrimination (“WLAD”). Initially, he sued only CSG. By the time he filed his third amended complaint, he had also sued three individuals: Mr. Leon; Derek Anderson, who was Mr. Leon’s second-in-command; and Stacey Gardner, the woman who hired Mr. Conti and who directly supervised him for at least the first half of his employment at CSG.

The court has referred generically to CSG as the entity who took actions adverse to Mr. Conti, but a corporation acts only through its agents. In this' case, many CSG employees played a role in the adverse employment actions against Mr. Conti. Ms. Gardner, who was no longer Mr. Conti’s day-to-day supervisor by the time “the gap” arrived in June 2010, listed the MSL employees she hoped would remain on the team. She did not include Mr. Conti, although she was generally pleased with his performance. Her involvement in Mr. Conti’s fate ended there. Some combination of Mr. Leon, Mr. Anderson, Analyn Bonifacio (who took over Ms, Gardner’s role as day-to-day supervisor of the MSL team at the end of [1058]*1058March 2010), and Briana Pelton (who also played a supervisory role beneath Ms. Gardner and Ms. Bonifacio) made the decision to transfer Mr. Conti to the Outbound team and to reduce his pay. Ms. Bonifacio and Mr. Leon (with help from a human resources employee named Ashlie Young) were involved in the, decision to terminate Mr. Conti. Mr. Leon, as the CEO, had the ultimate authority to make that decision, and the evidence showed that he participated directly in that decision.

Most of Mr. Conti’s claims survived contentious pretrial litigation, and the court held a trial consisting of about six days of testimony and evidence, a half day devoted to jury selection, and a half day devoted to jury instructions and closing arguments.

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Bluebook (online)
30 F. Supp. 3d 1051, 2014 WL 3396083, 2014 U.S. Dist. LEXIS 94614, Counsel Stack Legal Research, https://law.counselstack.com/opinion/conti-v-corporate-services-group-inc-wawd-2014.